AUGUST 2006 FOR EMPLOYEES & VOLUNTEERS OF MOSES CONE HEALTH SYSTEM AUGUST 2008 Kiosks Coming Soon page 2 Lunch and Learn: NC 529 Plan page 2 INSIDE Simple things – but they illustrate the main ideas of Relationship Based Care, a new and more effective way for nurses and staff to care for patients and families. The program assigns a lead nurse to each patient and puts the patient and family at the center of all decisions made about their care. Through Relationship Based Care, all staff work to improve their relationships with themselves, with their co-workers and with their patients in an effort to create a caring and healing environment for patients and families. “We expect this to significantly change the culture at Moses Cone Health System,” says Joan Wessman, Chief Nursing Officer. “Senior leadership at the Health System believe this is the right thing to do. It is a new way for all of us to look at caring for ourselves, each other and our patients. And it reminds all of us about the basic reasons we got into healthcare.” Training has already begun, but the official kick off will be in November when the first 10 departments at The Moses H. Cone Memorial Hospital go live with their plans for Relationship Based Care in their departments. These include Pharmacy, Respiratory Therapy and eight nursing departments, as well as Environmental Services and Nutritional Services staff who are assigned to those departments. The program then will be implemented gradually throughout the Health System in the months to come. “This philosophy extends well beyond nursing,” says Tim Rice, President and Chief Executive Officer. “This will improve everything about the way we do business, including patient and employee satisfaction, clinical quality and patient safety.” Staff members from the first departments began the process with a four-hour orientation to the program as well as a three-day session called Reigniting the Spirit of Caring. Staff who have attended the session describe it as highly emotional, moving and, in some cases, even life-changing. “Many people wonder how you can devote an entire three days to attend this,” says Cindy Jarrett-Pulliam, Nursing Service Director, Nursing Administration. “But by the end of it, you’re thinking: How can you not?” Look for more information on Relationship Based Care in future CODEU issues as well as in your departments. Have you heard the buzz? People are returning from the three-day Reigniting the Spirit of Caring class newly motivated, humbled and excited about why they chose healthcare as a profession. For some impressions from those who attended, see page 14. When a man promises his fiancée she won’t die without his last name, a nurse helps him arrange a wedding on the oncology unit. A new father writes to thank his childbirth educator for her teaching, her sense of humor and simply “how you are with expecting parents.” An emergency room nurse quickly cleans the wounds of a boy who had a bike accident because she doesn’t want his mother to see the blood. My Uniform Shop to Open page 14 Mark Your Calendars page 18 Changing Culture: Health System to Launch Relationship Based Care Reigniting the Spirit of Caring • Respiratory Therapy (Moses Cone Hospital) • Pharmacy • 2000 • 3000 • 3700 • 4700 • 5000 • 5500 • 5700 • 6700 Departments in First Wave of Relationship Based Care
Transcript
AUGUST 2006FOR EMPLOYEES & VOLUNTEERS OF MOSES CONE HEALTH SYSTEMAUGUST 2008
Kiosks Coming Soon page 2
Lunch and Learn: NC 529 Plan page 2
INSIDE
Simple things – but they illustrate the main ideas ofRelationship Based Care, a new and more effective way fornurses and staff to care for patients and families. The programassigns a lead nurse to each patient and puts the patient andfamily at the center of all decisions made about their care.
Through Relationship Based Care, all staff work to improvetheir relationships with themselves, with their co-workers andwith their patients in an effort to create acaring and healing environment forpatients and families.
“We expect this to significantlychange the culture at Moses ConeHealth System,” says JoanWessman, Chief Nursing Officer.“Senior leadership at the HealthSystem believe this is the rightthing to do. It is a new way for all ofus to look at caring for ourselves,each other and our patients. And itreminds all of us about the basic reasonswe got into healthcare.”
Training has already begun, but the official kick off will be inNovember when the first 10 departments at The Moses H.Cone Memorial Hospital go live with their plans forRelationship Based Care in their departments. These includePharmacy, Respiratory Therapy and eight nursing departments,
as well as Environmental Services andNutritional Services staff who areassigned to those departments. Theprogram then will be implementedgradually throughout the HealthSystem in the months to come.
“This philosophy extends wellbeyond nursing,” says Tim Rice,President and Chief Executive Officer.“This will improve everything about
the way we do business, includingpatient and employee satisfaction,clinical quality and patient safety.”
Staff members from the firstdepartments began the process with a four-hourorientation to the program as well as a three-day session
called Reigniting the Spirit of Caring. Staff who haveattended the session describe it as highly emotional,
moving and, in some cases, even life-changing.“Many people wonder how you can devote an entire
three days to attend this,” says Cindy Jarrett-Pulliam,Nursing Service Director, Nursing Administration. “Butby the end of it, you’re thinking: How can you not?”
Look for more information on Relationship BasedCare in future CODEU issues as well as in yourdepartments.
Have you heard the buzz? People are returningfrom the three-day Reigniting the Spirit of Caringclass newly motivated, humbled and excited about
why they chose healthcare as a profession. Forsome impressions from those who attended, seepage 14.
When a man promises his fiancée she won’t die without his last name, anurse helps him arrange a wedding on the oncology unit.
A new father writes to thank his childbirth educator for her teaching, hersense of humor and simply “how you are with expecting parents.”
An emergency room nurse quickly cleans the wounds of a boy who had abike accident because she doesn’t want his mother to see the blood.
My Uniform Shop to Open page 14
Mark Your Calendars page 18
Changing Culture:Health System to Launch Relationship Based Care
Reigniting the Spirit of Caring
• Respiratory Therapy(Moses Cone Hospital)
• Pharmacy• 2000• 3000• 3700• 4700
• 5000• 5500• 5700• 6700
Departments in FirstWave of RelationshipBased Care
2 AUGUST 2008 CODEU
With more employee communicationbecoming electronic, Moses Cone HealthSystem wants to help employees gain accessto the Intranet and approved Internet sites.
Toward that goal, the Health System haspurchased five kiosks, which will be placedat The Moses H. Cone Memorial Hospital,Wesley Long Community Hospital, TheWomen’s Hospital of Greensboro, AnniePenn Hospital and the Moses ConeBehavioral Health Center in August.
Staff can use the kiosks to see and printtheir pay information, print needed forms,enroll for benefits, read CODEU, watchCode VU, change their passwords, searchfor System jobs and more.
Look for the grand openingannouncement this month andcome by to try out our new “OneStop” employee communicationstation.
Calculate Your Pensionon BlueFin Web siteParticipants in the Moses Cone Health System Defined BenefitPension Plan can access a Web site to estimate their pensionbenefit at any time.
The defined benefit plan was offered to employees hiredbefore Oct. 1, 2003, and provides a benefit based on years ofservice and pay.
If you are a participant in the defined benefit plan and areemployed by the Health System, you can log in to do yourestimates by following these instructions:
• Go to https://www.bluefinpensions.com• Click on Log-In to Bluefin. (If you have not logged in before,
you must click on Activate Account and follow instructions.)• Enter:
Your User ID.Your Password (these were chosen by you previously).
After you login, click on the link “Retirement” and yourestimated accrued benefit will be calculated. You also can select“Scenario” to customize your pension estimate. The site allowsyou to print your information as well as to view it for accuracy.
If you have questions about the plan, contact TeresaTimmons, Retirement Specialist, at 832-8630 [email protected].
ING, the company that provides life insurance for Moses Cone Health System employees, is implementing a newonline beneficiary system for the Health System. If you have life insurance through the Health System, you shouldhave received a letter from ING with details on how to access their online system and complete the beneficiary form.
Even though there are paper beneficiary forms in your employee file, the electronic method will ensure that yourbeneficiary information is in place and up to date.
If you have questions, call the Benefits Service Center at 832-8777.
Select a Life Insurance Beneficiary Electronically
New Kiosks Offer EasyComputer Access
Want to know more about North Carolina’s 529 plan?Attend one of five lunch and learn seminars at campuses throughout Moses
Cone Health System. (See box for schedule of times, dates and locations.)Operated by a state or educational institution, a 529 is an education savings
plan designed to help families save money for future college costs.There is a $2,500 annual tax deduction on contributions to the NC 529
plan for individual NC taxpayers or $5,000 for married couples filing jointly.The NC 529 Plan now has about $400 million invested and more than 50,000accounts.
For additional information, call 1-800-600-3453 or visit the Web site atwww.CFNC.org/NC529. You also may contact AIG Retirement financialadvisers David Dupont at 832-7995 or Kevin Hanner at 832-0090.
Learn More about NC’s 529 Planat Lunch and Learn Seminars
Friday, Aug. 8Annie Penn HospitalNoon – 1 p.m. (Womankind Center)
Friday, Aug. 15Wesley Long Community Hospital Noon – 1 p.m. (Classroom 2)
Thursday, Aug. 21Behavioral Health CenterNoon – 1 p.m. (Outpatient Community Group Room)
Friday, Aug. 29The Moses H. Cone Memorial HospitalNoon – 1 p.m. (Room 1040)
(A session was held at The Women’s Hospital on Aug. 1.)
3CODEU AUGUST 2008
Two Moses Cone Health System staff members recentlyreturned from working abroad.
Debbie Brendley, RN, Endoscopy, traveled to Southeast Asiaand helped set up the first endoscopy unit of its kind on amilitary hospital ship.
Brendley, who is a lieutenant commander in the US Navy,spent May and June on the USNSMercy, a naval hospital ship in thePhilippines. Her work was part of ahumanitarian mission called PacificPartnership 2008. She used hernursing skills to set up a state-of-the-art endoscopy unit on the ship.
The ship traveled to Cotabato, a cityon the Philippine island of Mindanao.The area is known to have twoterrorist training camps, and a busterminal in the region was bombed inthe months before Brendley traveledthere. “Anyone who leaves the shipmust have body armor, including ahelmet and flak jacket. They are takingsafety very seriously,” Brendley wrotein an e-mail to co-workers.
Medical teams often went off the ship to treat patients onland, and patients who required more intensive treatment wereferried to the ship. Operation Smile staff was involved with themission and provided surgery for children with cleft lips andpalates. “Our Emergency Room is hopping,” Brendley wrote. “Itis busy, but this is what we are here for.”
Valerie David, Respiratory Therapist, had a differentexperience as a traveling respiratory therapist in Saudi Arabia.She recently returned to work at the Health System afterleaving for two years of work in the Middle Eastern country.
David said she learned of the opportunity for the travelassignment in an edition of Advance magazine.
While in Saudi Arabia, she livedinside a resort-like hospital housingcompound. But when outside, she hadto abide by Saudi rules, whichincluded wearing a long black dressand taking taxis because women areprohibited from driving.
She worked at the state-of-the-artKing Faisal Specialist Hospital andResearch Center, the largest researchhospital in the Middle East. Thehospital, which recruits physicians,nurses and staff internationally, servesthe Saudi royal family and includesseven ICUs and a busy emergencyroom.
David wrote about her experiencefor the News and Record, which
published an account in early July. “I am writing this as the waris going on in Iraq,” she wrote. “I am mindful of how manyterrorists there are in the world, but I have never lived my lifein fear. … Living and working in Saudi Arabia helped me learnand grow and challenged me to tremendous heights. My lifewill never be the same.”
Health System EmployeesGo Global
Valerie David (second fromright) discusses qualityprocedures with other staffat King Faisal SpecialistHospital and ResearchCenter in Saudi Arabia.
Debbie Brendley, RN, stands on a navalhospital ship based in the Philippines.
4 AUGUST 2008 CODEU
Health System to Change BanksLook for new Bank ofAmerica ATMs on allcampuses of Moses ConeHealth System soon.
The change comes because the Health System has selected Bankof America as its new primary bank. BB&T will be a secondary bank,having some business with the Moses Cone – Wesley LongCommunity Health Foundation and the Office of FundDevelopment.
“The decision to switch banks after a 10-year relationship withWachovia was not easy,” says Sally Hammond, Treasurer, FinancialServices. “While day-to-day service with Wachovia was very good, welearned that there were opportunities for improvement in ourservices, fees, relationship and strategy.”
The change does not affect employees, and hospital ATMs willremain free to use.
The change has nothing to do with the recent press aboutWachovia’s financial difficulties, Hammond says. Instead, the HealthSystem routinely reviews its banking partner every few years; thelast review was in 2002. In May, the Health System decided to doanother review and asked for proposals from several large banks.
“It was really past time for a full review of services,” Hammondsays. “There are many services related to technology that we neededto understand and make a choice about.”
As the Health System’s primary banking partner, Bank of Americawill now:• Manage the Health System deposits (including checks, cash,
credit cards and other electronic deposits) from all locations.• Provide the Health System with credit including loans, lines of
credit or letters of credit, if needed.• Manage Health System payroll, including all direct deposits to
employee banks.• Manage other transactions, including Accounts Payable checks
and wire transmissions.
If you have further questions, please ask your department director.
Q What about the free services employees receive for personalbanking with Wachovia at Work? Will employees have to changebanks?
A Employees do not have to change banks. Their personalrelationship with the bank has always been separate. Wachoviashould not change the customer’s status, but the Health Systemcannot promise that. Any change Wachovia makes to a personalaccount is unrelated to our decision.
Q Will Bank of America offer any perks for employees who openpersonal accounts?
A Yes, it will. Bank of America will contact Human Resources toset up meetings with staff. Employees may attend if they wish;there is no requirement to do so.
Q Will I have to pay to use the Bank of America ATM?A No. The ATMs will remain free.
Q Why is the Health System changing banks?A Bank of America offered the Health System a better deal in
many areas, including its fee structure and its customizedofferings for the Health System. It also owns a product calledHealthLogic that will help the Health System achieve electronicpayment posting goals more quickly and effectively. Also, Ernstand Young rates Bank of America first in cash collection andposting services.
Q When does this change take effect? When will the new ATMs beinstalled?
A We do not yet have a specific date, but we have requested thatthis change occur as soon as possible.
Questions and Answers:
The Wellness Is Now (WIN) program invites you to provide yourfavorite family recipe for a healthy ingredient update and futurepublication in a Health System cookbook.
Many favorite recipes can tolerate a healthy makeover withoutaffecting the taste or the texture of the food. Health Systemdietitians will modify your recipes to ensure that they meet certainnutritional guidelines. Enjoy your favorite foods without the guilt!
Submitted recipes will be compiled for a cookbook that will beavailable in late fall.
Please submit no more than two recipes by Aug. 31, along withyour name and contact information, to Becca Jones, WellnessCoordinator, at The Moses H. Cone Memorial Hospital or by e-mailto [email protected].
If you have questions, call Jones at 832-2590.
Submit Your Favorite Recipesfor a WIN Cookbook
5CODEU JULY 2005CODEU AUGUST 2008
Did you know a raw sewage spill caused by a flushed wipe at a Moses ConeHealth System outpatient facility cost $350,000 to clean up?
Flushed wipes also created a sewage back-up in the visitor parking deck,sending raw sewage toward the protected Buffalo Creek. The City ofGreensboro monitored the Health System’s cleanup, and the situation couldhave led to major fines.
What’s the problem?When flushed, disposable wipes don’t make it through sewer lines. Why do
some items swish away safely while disposable wipes don’t make it? • Items that safely swish away when flushed, like toilet paper, can dissolve in
water. Within about five minutes, toilet paper literally falls apart in waterand makes its way easily through plumbing lines.
• Other products, labeled “flushable,” do not fall apart as easily (tampons,flushable wipes) and must be exposed to water for a longer period of timebefore dissolving. The hope is that they will fall apart somewhere along theway to the treatment facility without creating a clog first.
• Then there are products labeled “DO NOT FLUSH,” including disposablewipes, diapers and sanitary napkins. If the label says “disposable” it simplymeans that the product can be placed in the trash. “Disposable” and“flushable” are two very different terms.“Plumbing issues have led hospitals across the country to stop using
disposable wipes,” says Holli Singleton, Safety Manager. “However, werecognize that they can be valuable and convenient time-savers for nursingstaff and that they are greatly appreciated by patients and family members. Weask staff to help protect our facilities from expensive plumbing repairs byeducating patients and family members about proper disposal.”
Wipe Out Flushed Wipes...and Costly Problems
What They’reSaying
Staff are asked to take these precautions:
• Do not place wipes/cloths in bathrooms.• Place a trash can near where the wipes will be used
(for example: at the bedside).• Put toilet paper within reach of bedside commodes.
Patient Satisfaction is all about treating peoplewith kindness, giving them our full attention,keeping them informed and meeting oranticipating their needs. Here are some examplesof best and worst practice. These comments aretaken directly from what our patients told phonesurveyors or e-mailed to us about their hospitalexperience.
“I was satisfied with everything and I commendthe nurses. They were so nice, so fast and socourteous.”
“The call button was not left where I could reachit. At times, the side rails were not put up.”
“I would like to compliment a nurse who reallywent out of his way to be helpful to me. Hehelped me to understand and explained to meabout medication.”
“It only takes one person to mess up the wholestay.”
“In general, it was well run, private and clean.”
“They dropped stuff on the floor a lot and left itthere.”
“I had a good admissions nurse. She was ableto contact my doctor so that I could start mymedicine right away, rather than the next day.”
“The staff could communicate better. I foundmyself having to tell each caretaker the samething. Each one was new.”
“The nursing assistants were always friendlyand helpful and right on time when I neededsomething.”
“The girl pushing my wheelchair was going sofast I thought I was going to fall out.”
“I thought the level of caring by the nursing staffand support people was very good. They wereknowledgeable about what they did.”
6 AUGUST 2008 CODEU
Annie Penn Hospital marked the closing of its Birthing Center onJune 24 with a ceremony that included a blessing of each of itspatient rooms.
“We have been touched in Reidsville to have had outstandingOB doctors and nursing staff and such a wonderful place caringfor women and newborns for nearly 80 years,” says SusanFitzgibbon, President, Annie Penn Hospital. “The decision to closethis center was a very difficult one, and we wanted to honor allthe wonderful work that has been done here.”
Most of the nurses from the Birthing Center have foundemployment at The Women’s Hospital of Greensboro. TheWomen’s Hospital staff welcomed them with a pool-party themedluncheon at the hospital in July.
Other staff members have relocated to other patient caredepartments at Annie Penn Hospital.
The decision to close the center came after many years of tryingto recruit and retain the appropriate number of neonatalphysicians, who care for newborns.
Fitzgibbon has said the physician recruitment environment hasbecome extremely difficult, with few physicians willing to takepositions requiring frequent night call and inpatientresponsibilities.
The two obstetrician-gynecologists in Reidsville, John Ferguson,MD, and Luke Eure, MD, will continue to do surgery at AnniePenn Hospital and provide prenatal care at the Family TreeOB/Gyn office. The doctors have privileges at The Women’sHospital and will perform some C-sections and deliveries there.
The Women’s Hospital teaching faculty of six in-houseobstetricians will serve as back-up for the Family Tree physiciansand midwives and will handle unscheduled deliveries as necessary.
Annie Penn Hospital Birthing Centerstaff members (from left) Pam Stanley,Suronda Ricketts, Sara Styer and DeniseMcLaughlin share a smile during theclosing ceremony conducted byChaplain Patricia Wright.
End of an Era:Annie Penn Hospital OB NursesJoin The Women’s Hospital
Organizational DevelopmentLaunches Helpful Web SiteWant to learn a new skill or brush up on an existing one?Looking to develop in your career? Ready to file for tuitionreimbursement or get more information on a leadershipdevelopment topic?
Organizational Development has launched a new Web sitethat can help with all of these needs.
The Web site can be accessed from the Moses Cone HealthSystem Intranet home page, under Departments and thenOrganizational Development.
The site allows employees to review the classes the departmentoffers – including sessions on conflict resolution, coaching,communication and quality – and even sign up to take a class.Most classes are open to leaders at the manager level and above.However, if you are interested, talk to your manager or supervisor
and ask them to contact Organizational Development on yourbehalf to see if any space is available.
The new Web site also contains links to a variety of sites thatoffer information on coaching, communication, customer service,management, leadership, and training and development.
“We hope the Web site will evolve to become a one-stoplocation that our leaders can use to access information that willhelp them succeed in their roles,” says Joan Evans, Director,Organizational Development. “It’s a resource tool for them.”
Elena Hackney, Organizational Development Specialist, createdthe Web site. “We are here to support you, whether it is throughleadership classes, coaching on leadership or management issues,consulting with you about a Systemwide or departmentalchange, or helping you develop your employees,” she says.
7CODEU JULY 2005CODEU AUGUST 2008
A new program at The Women’s Hospital ofGreensboro aims to educate new parents,family members and caregivers about thefirst few months of a newborn’s life, alsocalled “The Period of Purple Crying.” Theeducation program is designed to reduce thenumber of brain injuries caused by ShakenBaby Syndrome.
As part of this program, each new parentwill receive a copy of “The Period of PurpleCrying: Keeping Babies Safe in NC” DVD.Each letter of the word purple stands for anaspect of the crying. Experts say this kind ofcrying is normal; the key is for parents andcaregivers to know how to deal with iteffectively and safely.
North Carolina is the first state in thenation to adopt this program, and TheWomen’s Hospital is among the firsthospitals to implement it.
The program recommends an action planto respond to a crying infant, includingcomforting, walking and talking to the infant;asking for help; and/or leaving the baby safelyin the crib and walking away briefly.
The information also can be viewed on theeducational channel at the hospital. Staff willdiscuss the main points in preparedchildbirth classes and before discharge,explaining what parents should expect andhow to best handle the crying.
The Women’s Hospital EducatesParents About ‘Purple Crying’
The letters in the word“purple” stand for propertiesof crying:
P Peak of Crying (Thisusually occurs at 2months and thendecreases between 3 to 5months.)
U Unexpected (Crying canbegin and end for noapparent reason.)
R Resists Soothing (Thebaby may not stop cryingdespite being comforted.)
P Pain-Like Face (The babyappears to be in painwhen he or she isn’t.)
L Long Lasting (The babycan cry for five or morehours a day.)
E Evening (Periods ofcrying often occur in thelate afternoon orevening.)
The Joint Commission has announced the 2009 National PatientSafety Goals and related requirements.
Major changes include three new requirements related topreventing deadly healthcare-associated infections caused bymultiple drug-resistant organisms, central line-associatedbloodstream infections and surgical site infections. These newinfection-related requirements have a one-year phase-in periodwith defined milestones between now and Jan. 1, 2010.
The existing medication reconciliation goal also has beenrefined based on feedback.
Other changes to the National Patient Safety Goals include arequirement to eliminate transfusion errors related to patients notbeing properly identified in a variety of healthcare settings. Newrequirements for several programs focus on engaging patients intheir care regarding infection control, prevention of surgicaladverse events and the patient identification process.
More information will be made available to all staff during thenext few months. Strategies to address the new goals are beingdeveloped.
New Patient Safety Goals Announced
Caring for expectant mothers at the Guilford CountyDepartment of Public Health just got easier thanks to a donationof an ultrasound machine by The Women’s Hospital ofGreensboro.
“The Health Department provides prenatal care to manyunderserved women and women with moderate incomes inGreensboro,” says Kelly Leggett, MD, an obstetrician-gynecologist with the OB/Gyn Teaching Service at The Women’sHospital. “When there is a simple question regarding fetalposition or presence of fetal heart tones, these women have to goto the Emergency Room or to the Radiology Department to get
the answer. By having an ultrasound at the Health Department,these questions can be answered immediately and at a muchlower cost.”
Leggett and Cindy Farrand, Vice President/Administrator, TheWomen’s Hospital, were instrumental in making this donationpossible.
“Moses Cone Health System is a great friend to and supporterof public health in our community,” says Merle Green, GuilfordCounty health director. “On behalf of our agency and the womenwe serve, we thank them for this tremendous donation.
The Women’s HospitalDonates Ultrasound Machine
8 AUGUST 2008 CODEU
Quality Team Improves Efficiencyof Patient Meal DeliveryA team from the Quality and NutritionalServices departments has streamlinedprocesses to improve patient meal deliveryand food quality.
This project began after variousemployees of The Moses H. ConeMemorial Hospital and the kitchen staffobserved several inefficiencies. Theseincluded poor flow of food carts in andaround the kitchen, some confusionamong Ambassadors (employees who takemeal orders and deliver meals), potentialconcerns with food quality, delivery timesand patient dietary requirements.
“We defined our problems and built ateam from all areas of the kitchen,” saysMark Maxwell, Quality ImprovementFacilitator, Quality. “We then focused onhow the current process works and wherethe bottlenecks were to determine value-added or non-value added steps. We alsodrew a floor layout showing how the flowof the entire operation worked. Thisclearly showed how confusing theoperation was and how much time andenergy it took our Ambassadors to dotheir jobs.”
The team considered new ideas forchanging flow, established measurement
tools to gauge progress, and put newequipment on the lines to improvethroughput and eliminate time traps.
Improvements include:• It takes 20 percent less time and energy
to prepare a food cart.• Product waste is declining.• The area is far less confusing and
cluttered.• Morale is increasing.• Meals are provided to patients in a
more timely manner.• Food and dietary quality is increasing.
“Most of the proposed changes havebeen done, but now is the hardest part ofthe LEAN Sigma phase,” Maxwell says. “Itis essential that we now make thesechanges a part of the everyday routine.Nutritional Services is continuing toreinforce these changes by making sureeveryone is monitoring theiractivities/actions.
“We will set up a schedule of reviewsby staff, supervision and management tobe sure we stay on track and not go backto old habits. We are committed tomaintaining the progress we have made tomake the improved process permanent.”
ConstructionCompleteConstruction of the three-phase Wesley Long CommunityHospital renovation is now complete, with the recent opening ofthe Central Tower. The tower connects the patient caredepartments on the east and west sides of the hospital. Everyfloor now includes centralized waiting areas, conference roomspace and office space. The renovations also provided vendingareas, public restrooms, designated staff lounges, storage andportable equipment space, and four new patient rooms. Shownhere in the Family Room in the Oncology department are (fromleft) Jeanne Wolfe, Assistant Director; Sara Pugh, ProgressionNurse; Mohamed Mohamed, MD; and Youland Williams, Director.
Annie Leak, Food Service Tech, prepares apatient’s meal tray in the cafeteria at TheMoses H. Cone Memorial Hospital.
9CODEU AUGUST 2008
Bikers Raise $1,025for Cancer CenterRobert Lee “Chop” Blakley often spoke of the care he received atMoses Cone Regional Cancer Center. After he died of lung cancer lastyear, his friends and co-workers organized a fundraiser and made thecancer center the beneficiary.
“We picked the Regional Cancer Center because it was the onething Robert Lee took comfort in – how well they took care of him,”says Michelle Fox, event organizer. “He could never say enough goodthings about it.”
Blakley owned The Malibu Lounge at 3604 Old Burlington Road.Event organizers raised $1,025 for the cancer center in the Ride for
“Chop” Poker Run. A poker run is when participants ride to variouslocations, drawing one playing card at each stop. At the end of the
circuit, the cards are treated like a poker hand with the best handwinning a prize.
More than 150 people took part in the ride.“By raising money to honor a friend, this group of community
members will help us in our efforts to care for others,” says BillPorter, Vice President, Office of Fund Development.
The money will help patients with special needs at Moses ConeRegional Cancer Center. “We are grateful for this donation, which willhelp us continue to provide high quality cancer care to all those inour community,” adds Jim Whiting, Vice President, Moses ConeRegional Cancer Center.
Michelle Fox (right) presents Jim Whiting with a check for $1,025 for theRegional Cancer Center.
Health System to Acton Physician Survey ResultsMore than 43 percent of the Medical and Dental Staff responded to arecent physician survey conducted by Moses Cone Health System.The main concerns physicians cited were effective communicationswith leadership (both administrative and medical staff leaders), thecare rendered in Health System emergency departments, thehospitalist program and barriers to providing care in a timely manner.
The survey consisted of 30 questions that were grouped into one offour categories: quality of patient care, ease of practice, relationshipwith leadership and overall assessment.
The single indicator that was reported on the Health Systemdashboard was the overall facility rating, which was 65.5. This waslower than the Health System’s peer group mean of 71.8.
“We have presented the results of the survey to the MedicalExecutive Committee, and these physicians are committed toworking with us to address these issues,” says Glenn Waters, ChiefOperating Officer, Moses Cone Health System. “The survey report
consists of almost 500 pages of valuable information and writtencomments. Over the next two months, Bill Bowman, MD, VicePresident of Medical Affairs, and I will be meeting with the variousmedical staff services and sections to present the survey results andour plans for addressing the four main concerns identified in thesurvey. Work has already begun to develop action plans for each ofthese concerns and, with everyone’s support, I am confident we canmake significant strides in each of these areas.”
Clinton Young, MD, President, Medical and Dental Staff, agrees.“The Medical Executive Committee is committed to working withthe administration, the Board of Trustees, the medical staff, and theother professional staff,” he says. “We want and intend to address theconcerns identified through this survey.”
For more information, contact Waters at 832-7881 or by e-mail [email protected].
10 AUGUST 2008 CODEU
45-Year Employee to PlayRole in Presidential ElectionAfter 45 years of working for MosesCone Health System, Ossie Edwards,Nurse Tech, Outpatient Clinic, TheWomen’s Hospital of Greensboro, isabout to take on another important job– delegate to the Democratic NationalConvention.
Edwards began working as a nurse’saide at The Moses H. Cone MemorialHospital in 1963, just 10 years after thehospital opened. She retired briefly in1998, but returned within a fewmonths. She now works 12 hours aweek at The Women’s Hospital Clinics.
Since returning to work, she has alsobeen active in the North CarolinaDemocratic Party and DemocraticWomen. Over the years, she hasworked the polls, supportedcandidates, held leadership roles andreceived awards.
So when one of her friendsmentioned that she could be a nationaldelegate, “just out of the clear” sheapplied, she says. On May 17, she waselected as one of seven delegates torepresent District 12 of GuilfordCounty at the Democratic NationalConvention. She will leave for Denveron Aug. 24.
“I couldn’t believe it,” she says. “I’mstill so excited I don’t know what to do.”
As an African-American and asupporter of Democrat BarackObama, she says it is a great honor forher to have a role in such a historicelection. “If ever there was a time Iwould want to attend, this is thetime,” she says. “I’m just working hardfor history to be made. I do think wehave a great chance.”
Ossie Edwards (right) gives patientShenikya Brandon a cup of ice water atthe Clinics at The Women’s Hospital.
In Her Own Words:On Workingfor 45 Years…“It motivates me to help others and see them getalong well. I can be out shopping and ladies willcome up to me and say, ‘Oh you helped me withmy baby many years ago.’ Just the other day, Iwas at a funeral and this lady came up to me andsaid, ‘I believe I know you. My daughter is 20years old, and you were there and helped me withher delivery.’ That gave me so much joy.”
11CODEU AUGUST 2008
To build on community-level successes and broaden the fight againstobesity, the Moses Cone ~ Wesley Long Community HealthFoundation will host a statewide summit on the topic this fall.
“We have a lot of background on obesity, but now we need todetermine what projects and programs have been successful acrossthe country and what we can do to implement successfulinterventions in North Carolina,” says Antonia Monk Reaves, VicePresident and Chief Program Officer, Moses Cone ~ Wesley LongCommunity Health Foundation.
Scheduled for Oct. 7-8 at the Joseph S. Koury Convention Center,the event is expected to draw healthcare providers, schooladministrators, fitness experts, government officials and othersinterested in the impact of obesity. Organizers hope to increase publicawareness of prevention policies, to identify ways to make healthyeating and active play the norm for children, and to showcase effortsto improve access to healthy food, activity and recreation.
State health director Leah Devlin, MD, will set the stage for thesummit by spotlighting North Carolina’s obesity crisis and issuing acall to action. The keynote speaker will be John Ratey, MD, associateclinical professor of psychiatry at Harvard Medical School and authorof “Spark: The Revolutionary New Science of Exercise and the Brain,”a book that explores how exercise supercharges the brain to beatstress, sharpen thinking and enhance memory.
Registration is $125 per person, with discounts available for groupsof four or more. The first 250 people to register will receive a freecopy of “Spark.”
Co-sponsors of the summit are the Blue Cross and Blue ShieldFoundation of NC, The Duke Endowment, the NC Health andWellness Trust Fund, the Kate B. Reynolds Charitable Trust and theJohn Rex Endowment.
Look for physicians, residents and Moses Cone HealthSystem staff to take the stage during the 39th ConeCapers.
The show will be at 7:30 p.m. Sept. 12 at the CarolinaTheatre. Admission is free, but monetary donations arerequested for Camp Carefree.
For nearly four decades, the show has benefited theStokesdale program, which provides a free week of campto children with life-threatening illnesses or childrenwhose family members have life-threatening illnesses.
The show’s lineup includes:• A magic show by Norm Mayer, MD.• A band with Robert Reade, MD, and Alex Murray, MD.• Banjo-picking with Jim Granfortuna, MD.• The woodwind sounds of the No-Name Quintet
featuring Karol Wolicki, MD, and Sig Gould, MD.• A comedy routine featuring the Moses Cone Family
Practice Center residents.• Ballroom dancing, Spanish dancing, clogging and
singing.Hosts will be Chuck Marsh from 93.1 The Wolf radio
and Jim Whiting, Vice President, Regional Cancer Center.Watch for commercials later this month on WXLV(ABC 45) and WMYV (My 48).
Statewide Obesity Summit to DrawExperts from Across State Cone Capers 39th Show
The Magnet Committee is focusing itseducation “Hot Spots” this month on twonew nursing processes – the peerfeedback tool and nurse peer review.
The peer feedback tool will be used tostandardize the peer review process fornurses across the Health System, allowingfor peer feedback to be part of each
performance appraisal. Before the annual performancereview, two feedback forms will be completed for eachnurse, one requested by the nurse and one requested bythe Department Director.
The nurse peer review is a confidential, voluntary andnon-punitive process where a nurse’s professional practicecan be reviewed by a group of peers to help in that nurse’sdevelopment. Nurses can refer themselves or othersthrough the Safety Zone Portal.
FORCES IN FOCUSThe Magnet committee is also focusing on two forces ofmagnetism this month – Autonomy and ProfessionalDevelopment.
Autonomy means nurses are permitted and expected topractice independently, make sound decisions consistentwith professional standards and use a multidisciplinaryapproach to patient care.
Professional development is reflected in the HealthSystem’s support for a continuous learning environment,development of excellence in leadership and clinicalcompetence, and the promotion of professionalcertification.
12 AUGUST 2008 CODEU
Stroke Center Receives Grantto Develop Process, SoftwareThe Moses Cone Health System Stroke Center has received a$15,000 grant to create a new process and computer program tocollect additional data on stroke patients and improve the quality oftheir care.
The Health System was one of 10 hospitals in North Carolina toreceive the grant from the North Carolina Stroke Care Collaborative.
Since April 2005, the Stroke Center at Moses Cone Health Systemhas participated in the North Carolina Collaborative Stroke Registry,which has been helpful in improving patient outcomes, says SharonBiby, Stroke Nurse Practitioner. However, the Stroke Clinical Process
Improvement Team found the data points the Registry requires arenot broad enough. In addition, the data would be more useful iffeedback was also provided, Biby says.
This grant will help the Stroke Center create a method to collectadditional Code Stroke process data and automatically download itinto user-friendly software. This software will offer real time feedbackfor quality improvement during the acute stroke period. The revisedprocess, forms and associated programming will be made available foruse by other hospitals.
The project is called Beyond Harmonized Performance Measures.
I wanted to officially express my appreciation for the careprovided to my husband over the last few days. He was admittedlast Thursday evening for chest pain and spent the entire July 4thweekend on Unit 3700. The care provided by the entire nursingstaff was exceptional (special kudos to Rey Buendia, RN; ChrisRalph, RN; Christina Hall, RN; and Karen Brown, RN)! Ourexperience with LeBauer HeartCare was equally impressive (JakeHochrein, MD; Steve Klein, MD, and Peter Nishan, MD). Thoughit is harder to recall all of their names, please know that 3700’snurse techs are wonderful too!
One of the most impressive details centers on the attitudes ofthe nursing staff -- always pleasant, always helpful! We witnessedthis for four solid days. Not just in how they interacted with us,but with every patient, with every visitor and with each other. Itsounds so simple, but it is so powerful.
The LeBauer cardiologists are amazing. All three who workedwith us were great — very willing to chat about the detailsregarding my husband’s care and to answer all of our questions.Most impressively, they seem totally “pumped” (pardon the pun)about what they do (even on a holiday weekend).
Those of you who know me are no doubt finding it hard tobelieve that I’m not ending this note with a list of things that needto be done differently, but.....I can’t think of a thing! You guys arethe best.
Holli SingletonSafety Officer, Moses Cone Health System
I was hoping to get a survey to fill out and may still, but I wanted tolet you know how much I appreciated EVERYONE during myrecent stay at Wesley Long Community Hospital. From my first visitto the joint replacement class to my discharge, I have not onecomplaint – only praise. I have never been in a hospital whereeveryone seemed to really care about you.
When I went for my pre-admission appointment, every person Isaw wished me luck and actually acted like they truly cared. That allmakes such a difference.
I thank each and every one of your staff. My special thanks go outto RN Lindsay and Nurse Tech Sandy. They were with me my firstday and helped me feel so comfortable and made sure everythingwas just right for me, answered all my questions and were rightthere if I needed something. Everyone was just GREAT and deservesspecial praise. Thanks so much.
Wesley Long is my #1 preference of hospitals from here on in.Thanks guys.
Elizabeth MorganAsheboro
Periodically, CODEU will publish letters of thanks from patients,visitors, employees or others. Many of these letters exemplifyemployees living out our mission: “We serve our communities bypreventing illness, restoring health and providing comfort,through exceptional people delivering exceptional care.”
Have you received an impressive thank-you letter from a
patient? Please drop a copy in interoffice mail to
Mary Beth Brown, Manager, Clinical DocumentationImprovement and Utilization Review, Care Management, hasbeen named to the inaugural certification board of the nationalAssociation of Clinical Documentation ImprovementSpecialists.
Christy Dean-Benson, Manager, Clinical Informatics andAnalysis, Quality Improvement, has made two nationalpresentations recently.
On July 10, she spoke to VHA Gulf State members via anInternet Web cast. She shared efforts by Moses Cone HealthSystem to promote best practices and benchmarking projects inquality improvement. VHA Gulf States serves 27 healthcareorganizations in Louisiana, Mississippi and Tennessee.
On July 24, she presented another Webinar to an audience ofnearly 1,000 people. Her presentation highlighted the HealthSystem’s recent work with physician profiles and dashboards.The Webinar was sponsored by Thomson Reuters Healthcareand Healthcare IT News.
John Feldmann, MD, Medical Director, Moses Cone RegionalCancer Center, recently spoke at the National Cancer PolicyForum for the Institute of Medicine in Washington, DC. As arepresentative of Moses Cone Health System, Feldmannpresented the views of community cancer centers regardingproblems with clinical trials.
Marion Johnson, Executive Assistant to the President, hasreceived the 2008 Award of Distinction from the Associationof Healthcare Administrative Professsionals of the AmericanHospital Association.
Dawn Leone, Assistant Director, Endoscopy, receivedcertification as a certified gastroenterology registered nurse(CGRN).
Hawk EyeFor more than six weeks, a red-tail hawk and her baby have been living on therooftop outside the sixth floor of The Moses H. Cone Memorial Hospital. The birdwatches staff at work through the window. In return, the employees are treated tosome interesting sights, including the mother bird feeding the baby squirrels, rabbitsand mice. “It’s been quite the adventure over here on the Moses Cone Hospitalcampus,” says Lisa Overman, Secretary, Nursing Administration. “It has broughtmany people together, as we all watch in amazement.”
14 AUGUST 2008 CODEU
InBriefLet’s Do Lunch: New GroupBrings Leaders TogetherMore than 70 department directors from The Moses H. ConeMemorial Hospital are participating in a new effort calledLunch Bunch to get to know each other better and improvetheir working relationships.
The effort is the first project of a new group called BringingLeaders Together (BLT), a committee of nine departmentdirectors at Moses Cone Hospital. The BLT Committee isworking to maintain department director satisfaction.
The lunch bunch groups are asked to meet for lunch offcampus at least once a month. “The goal is to build relationshipsand increase trust, ultimately promoting a positive patientexperience,” says Carol Harris, Director, 3700, Moses ConeHospital. Harris is the chairwoman of the Bringing LeadersTogether committee.
Library Now Has Podcasts fromAudio Digest The Moses Cone Health System Medical Library hasupgraded its online subscription to include podcasts to AudioDigest Internal Medicine and Audio Digest Pediatrics.
Download the files to your computer using any podcastingsoftware, such as iTunes. Listen to the audio files on yourcomputer or load them on to your portable MP3 player andtake them with you.
If you are interested in downloading the available podcasts,contact the Medical Library to receive a username andpassword for the service. Library staff can notify you monthlyabout the topics of current podcasts so you can find yourinterests easily.
My Uniform Shop to Openat Moses Cone Hospital My Uniform Shop at The Moses H. Cone Memorial Hospitalwill mark its grand opening with a sale from 7 a.m. to 6 p.m. onAug. 7.
The shop, operated by Moses Cone Hospital Volunteers, willcarry uniforms, shoes, socks and numerous other medicalaccessories. The store also will carry specialty Moses ConeHealth System logo wear and will offer an online kiosk forcustomers to place special orders.
My Uniform Shop will offer a department incentive-purchasing program, which will give cash back to hospitaldepartments for using the store.
The store is in Room 0040, on the ground floor of thehospital next to the Greensboro Health Care Credit Union.
CareLink Receives Honorfor Work in EducationThe Guilford County Board of Education presented acertificate of appreciation to CareLink for volunteer servicesto children and youth.
CareLink staff members mentored 40 high school studentsat Weaver Academy School last year.
They also gave lectures at Erwin Montessori School, St. PiusX Catholic School, Emmaus Baptist Church and SouthwestElementary School.
Employees throughout the Health System are taking a three-day class,Reigniting the Spirit of Caring. Here’s what a few had to say:
• “This class offers an opportunity for us all to share stories, and Iwitnessed something incredible,” says Don Huston, Director,Respiratory Therapy. “One employee was explaining to thegroup that her husband was terminally ill. She said that she hadbeen to the beach only once before and hoped to return againwith her husband before he passed away. She was crying as shetold us that she worked two jobs and just didn’t have time ormoney to go. After hearing this, another employee went out toher car, wrote a check and gave it to this lady so she couldreturn to the beach with her husband.”
• Another nurse said she hadn’t told anyone but her family thatshe was ready to quit her long-time nursing career because shewas so burned out. As part of Relationship Based Care, shetook the Reigniting the Spirit of Caring class and was renewedand motivated again in her career. Now, she wants to be sureeveryone else takes the class as soon as possible.
Look for more stories from Reigniting the Spirit of Caring infuture CODEUs. To submit a story or your reaction to a sessionyou attended, e-mail [email protected] or call 832-6516.
Reigniting the Spirit of Caring
15CODEU AUGUST 2008
QUALITY
PATIENTSATISFACTION
EMPLOYEE &PHYSICIAN
ENGAGEMENT
FINANCE
SYSTEM INDICATOR MEASURE GOAL ACTUAL
Approaching GoalMeeting or Exceeding Goal Needs Improvement
Results for Oct. 1, 2007 - June 30, 2008
Mortality Rate
Community Health
Turnover Turnover %
Overall Job Satisfaction
Internal Succession %
Margin (%) 5.22% 5.19%
5.03Length of Stay
Physician Satisfaction
Employee Satisfaction
Margin (%)
PhysicianRelationships
Internal Succession
Smoking CessationCounseling %
Would RecommendInpatient
Would RecommendED
Patients Who WouldRecommend Us
For Care
Risk-AdjustedMortality Rate* 1.0
90%
87.60
72.35
15.0%
79.0
60%
71.8**
5.01
0.89
95.81%
87.40
69.60
15.8%
N/A
61.9%
65.5
MOSES CONE HEALTH SYSTEM 2008 GOALS
N/A - Results not yet available.
* This chart uses a new measure called the risk-adjusted mortality rate, which considers the severity (acuity) of patients’ conditionsinstead of simply calculating a mortality rate on the basis of actual deaths. The risk-adjusted measure is more commonly usedin other health systems and is a much better indicator of the quality of care being given. A score of 1 is equivalent to theexpected mortality rate given the acuity of patients. Any score less than 1 means there are fewer deaths than expected giventhe acuity of patients. If a score is greater than 1, there are more deaths than expected.
** The goal is the national average for overall physician satisfaction within the Press Ganey database.
16 AUGUST 2008 CODEU
THE MOSES H. CONE MEMORIAL HOSPITALEMPLOYEE OF THE MONTH
Karen OglesbyEnvironmental Service Tech, Environmental ServicesNOMINATED BY: Robert Todd, EMT, Emergency Department,
“Tonight the Emergency Department was short-staffed andnumerous rooms needed cleaning, some of which had full linenbags,” Todd and Campbell write. “Karen cleaned the rooms andmade the beds, spending most of the night in the EmergencyDepartment. She has done this on several occasions, going aboveand beyond her call of duty. Her greatest attribute is her attitude.She always smiles and tells us how glad she is to help and asks usif there is anything else she can do.”
“Karen came to 6700 Med/Surg to clean a room, and not onlydid she clean the room, but it was spotless and smelled veryclean,” Breese writes. “I give her kudos for doing her job well.”
Outpatient Rehabilitation Center at Church StreetLucy Hoyle, Clinical Social Worker, RehabilitationValerie Irwin, Nursing Secretary, eLink Critical CareTamika Johnson, LPN, Cardiology Patient Care, 3700Flavia Mowlanejad, Physical Therapist,
Outpatient Rehabilitation Center at Church StreetAngie Nichols, Secretary,
Outpatient Rehabilitation Center at Church StreetRuth Sappenfield, Systems Analyst, QualityLisa Sendar, Nursing Secretary, Surgical Intensive Care UnitShemeka Smalls, Nurse Tech, Orthopedics, 5000
WESLEY LONG COMMUNITY HOSPITALEMPLOYEE OF THE MONTH
Janet MoseleyRN, Operating Room
NOMINATED BY: Regina Belcher, Rad Tech, Radiology
“Janet came to Radiology on third shift and volunteered hernursing expertise to help us insert a temporary pacemaker on avery critical patient,” Belcher writes. “Janet’s nursing skills werevital to saving this patient’s life and enabled me to perform myown duties to aid the cardiologist. Janet’s knowledge of thisprocedure helped me to get the doctors what they needed withminimal confusion. She dedicated herself to my department forover two hours and saw me through the procedure and helpedme clean up afterward. All of this was done on a volunteerbasis and for the patient’s benefit.”
NOMINATED BY: Dawn Engels, RN,Inpatient Wound/Ostomy/Continence Center
A patient had a medical issue causing severe andcontinuous discomfort. A device to control thecondition was ordered, but none were available atAnnie Penn Hospital. “Although it was 5:15 and Ritahad just left work for the day, she volunteered todrive to Moses Cone Hospital, pick up the supplyitem, and deliver it to Annie Penn Hospital,” Engelswrites. “Her willingness to go above and beyond jobexpectations saved the patient almost an entire 24hours of discomfort while she would have waited for
the next delivery. Rita was very compassionate and committed toproviding outstanding care.”
BEHAVIORAL HEALTH CENTEREMPLOYEE OF THE MONTH
Nancy GraceMental Health Tech, Inpatient Child and Adolescent Services
NOMINATED BY: Jadeka Motley, Mental Health Tech,Inpatient Child and Adolescent Services
“I would like to acknowledge Nancy as a wonderful woman and a greatco-worker,” Motley writes. “Nancy is an asset to our weekend team. Nancyhas been very gracious with her time and has worked for me a few timeswhen I was sick or preparing for exams. She also does a fantastic jobspicing up the unit by decorating the break room.”
GEMBertha Glenn, Nurse Tech, Moses Cone Surgery Center
REGIONAL CANCER CENTEREMPLOYEE OF THE MONTH
Betty MilliganRN, Radiation Oncology, Regional Cancer Center
NOMINATED BY: A patient’s brother
“Betty should be recognized for her enduring and unwavering skillset as a mentor to others,” the patient’s brother writes. “Sheshowed deep concern, was a motivator, a lecturer and a friend(and now a friend forever). Betty is the main reason my brotherwent from spiraling down to the ultimate depths to today joking,eating and taking care of himself with the will to live and survive.Please show recognition and appreciation to this lady, this angel.”
LEBAUER HEALTHCAREEMPLOYEE OF THE MONTH
Gina FlowersSecretary, Medical Records, LeBauer HealthCare
NOMINATED BY: Kevin Pettigrew, Facilities Manager,LeBauer HealthCare at Elam
“A courier delivered 11 packages at 5:30 p.m. on a Friday,”Pettigrew writes. “The courier was asked if any of the packageswere perishable, and he responded no. Gina checked and foundthat all 11 were marked perishable. She delivered all the packagesto the appropriate area, where the items were placed in therefrigerator. If Gina had not checked, the packages would havebeen left out all weekend at a potential loss of $10,000.”
Rita Johnson
HEART-HEALTHY LIFESTYLES FOR WOMENPaula V. Ross, MD, a cardiologist with LeBauer HeartCare,shares ways for women to reduce their risks for heart disease andlive heart-healthy lifestyles.Tuesday, Aug. 12, 7-9 p.m.The Women’s Hospital, Classrooms 5 and 6Registration is required. Call 832-8000.
SEE A CLEAR FUTURE:STRATEGIES FOR COPING WITH LOW VISIONKathryn Rine, Occupational Therapist, Moses Cone HealthSystem Outpatient Rehabilitation Center, discusses low vision, afrequent problem with aging that can lead to reducedindependence and falls.Wednesday, Aug. 27, 5:30-7 p.m.Moses Cone Hospital, AHEC Rooms 0029-0031Registration is required. Call 832-8000.
CARING FOR THE CAREGIVERCaring for a loved one can be overwhelming – physically,mentally and emotionally. Terry Moore-Painter, Chaplain,Moses Cone Health System, offers tips on how to cope with acaregiver’s challenges.Thursday, Sept. 4, 6:30-8 p.m.Wesley Long Community Hospital Education Center,Classroom 1Registration is required. Call 832-8000.
SILVER JEWELRY SALEThe Women’s Hospital of Greensboro Auxiliary will sponsor asale of silver jewelry and custom-order pearl necklaces. SilverExpress of Archdale also offers on-site engraving for allpurchases. Proceeds will go to Auxiliary charities. QuickCharge will be accepted for employees who have registered forthis service.Thursday, Sept. 4, 7:30 a.m. to 4 p.m. The Women’s Hospital Physician’s Dining Room
18
Mark YourCALENDARS
AUGUST 2008 CODEU
Mitch Camp is the new Pharmacy Site Manager, The Women’sHospital of Greensboro. Previously, he was the director ofpharmacy at Danville Regional Medical Center.
Melanie Denny, RN, is the new Assistant Director, ICU/Step-down, Wesley Long Community Hospital. Most recently, she wasa nurse with the U.S. Army Nurse Corps at Walter ReedMedical Center.
Megan Kaufman is the new Supervisor, Outpatient RehabilitationPediatric Team. Previously, she was an occupational therapist atAnnie Penn Hospital.
BJ Miller is the new Director, Operations and Special Projects,Wesley Long Community Hospital and Moses Cone RegionalCancer Center. Miller has been with the Health System as anadministrative fellow for two years. Most recently, he was theinterim director for operations and special projects at thishospital, and he oversaw the completion of the hospitalconstruction project.
Tanya Shelton, RN, is the new Assistant Director, 6500, CardiacRecovery, The Moses H. Cone Memorial Hospital. She has beenemployed with the Health System since 1991, starting as anurse tech before completing her nursing degree and working asa staff nurse for the 2900 department.
ManagementNews
19CODEU AUGUST 2008
* These charts show an average of patients’ ratings when they are asked to what degree they would recommend MosesCone Health System for healthcare services. They answer on a scale of 0 to 10. The ratings are then multiplied by 10 toconvert them into the percentages on this chart. On all charts, lines indicate goals or proposed goals, as noted.
555555
98
100
96
Satisfaction Scores
Inpatient Scores
Would patients recommend theHealth System for care?*
60 6060
94
90
85
80
75
70
65
90
85
80
75
70
65
90
85
80
75
70
65
Emergency Department Scores
10
0%
PO
SSIB
LE
66.96APRIL
70.0MAY
73.2JUNE
Moses Cone Hospital
67.74APRIL
74.14MAY
Wesley Long Community Hospital
63.68APRIL
71.49MAY
64.9JUNE
Annie Penn Hospital
84
86
88
70
72
74
76
78
80
82
10
0%
PO
SSIB
LE
90
84.1APRIL
83.99MAY
82.3JUNE
Moses Cone Hospital
GOAL=87.3
GOAL=72.35 GOAL=72.35 GOAL=72.35
90.2APRIL
85.4MAY
Wesley LongCommunity Hospital
GOAL=87.3
90.8APRIL
98.52MAY
91.3JUNE
The Women’s Hospitalof Greensboro
GOAL=89.3
84.85MAY
89.2JUNE
Annie Penn Hospital
GOAL=85.19
91.0APRIL
Behavioral Health Center
GOAL=86.5
92
89.1APRIL
92.3MAY
90.0MAY
ADULT CHILD
88.6APRIL
87.2JUNE
86.4JUNE
90.4JUNE
75.8JUNE
Moses Cone Health System1200 North Elm StreetGreensboro, NC 27401-1020(336) 832-8131
www.mosescone.com
More than 7,400 people make up Moses Cone Health System,and the success of the System depends upon the strength of theseindividuals. A “code” is made up of symbols representing a specialmeaning. CODEU was developed to symbolize the publication’s“It’s All About You!” philosophy.
CODEU provides up-to-date news each month for employeesand friends of Moses Cone Health System. Comments, storysuggestions, photos and signed letters to the editor are welcome.
TIM RICE President and Chief Executive OfficerGLENN WATERS Chief Operating OfficerTOM DORLE Vice President, MarketingDAWN MARTIN Editor, CODEU
Nonprofit Org.U.S. Postage
PAIDPermit No. 195
Greensboro, NC
Read CODEU,Win a Prize
Each month, Marketing will draw five entries from the correct responses andaward five free $6 meal tickets, valid at any Moses Cone Health System cafeteria.
The following employees won the contest in July:Cicely Alston, Assistant Director, Nursing, 3A, Annie Penn Hospital;
Melinda Couch, Clinic Registrar, Endoscopy Center, LeBauer HealthCare;Richard Meyers, Volunteer, Volunteer Services, The Moses H. Cone MemorialHospital; Jennifer O’Neal, RN/Cardiac Cath Lab Tech, Cath Lab, Moses ConeHospital; Lynn Tatro, Administrative Coordinator, Nursing Administration, TheWomen’s Hospital of Greensboro.
Send your entries to Marketing by Aug. 15. All correct entries willbe placed into a random drawing, and five meal-ticket winnerswill be announced in the September newsletter. The contest is opento all employees and volunteers of Moses Cone Health System.Marketing staff is not eligible. Previous winners are not eligible inthe calendar year that they won.
Name
Department, Campus
Phone
1.
2.
3.
4.
5.
ENTRY FORM
ANSWERS
This month’s quiz:
1. How many kiosks will the Health System have?
2. What is “Spark”?
3. Where is the new uniform shop?
4. What is Aug. 31 the deadline for?
5. Name one award winner featured in this issue.
OurMission
We serve our communities bypreventing illness, restoring health andproviding comfort, through exceptionalpeople delivering exceptional care.
