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Cognos 8 Tool Known Errors and Its Resolution Document

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Cognos Tool Known Errors and its Resolution Document 1

Cognos Tool Known Errors and its Resolution Document

Table Of Content1.1 Batch report and report service error................................................................2 1.2 Content Manager Service Errors........................................................................7 1.3 Delivery Service Errors....................................................................................12 1.4 Event Management Service Errors..................................................................15 1.5 Job Service Errors............................................................................................17 1.6 Monitoring Service Errors................................................................................18 1.7 Agent Service Errors........................................................................................19 1.8 Report Data Service Errors..............................................................................23 2. PowerPlay Transformer......................................................................................26 3. Cube generation................................................................................................28 4. Caf tool............................................................................................................ 31 5. Framework manager.........................................................................................33 6. Configuration.....................................................................................................38 7. Other Errors.......................................................................................................46

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Cognos Tool Known Errors and its Resolution Document 2

ScopeCognos 8 services, Cognos reporting studios 8.3 except metric studio , Framework manager 8.3, PowerPlay Transformer 8.3, Caf tool 8.3 plug-in and Cognos connection 8.3.

Cognos Tool Known Errors and its Resolution1.1 Batch report and report service error

S. No

Cognos Service/ Compon entBatch report and report service error

Error Code

Description

Recommended Resolution/Action

1.

RSV-BBP0006

The given report specification is not a valid XML document. The specification is not valid XML. Provide a valid specification.

Resolving the problem Report specification seems to be corrupted due to incorrect deployment or any invalid change in the report or any change in content store. Replace the report specification with the last deployed version from configuration management tool or with the last working back-up copy.

2.

Batch report and report service error

RSV-BBP0016

There are no sessions currently available. Please contact your Administrator. The server is busy. Wait and try again or get the administrator to increase the number of requests that can be handled by the system.

Resolving the problem This is related to Cognos configuration. Contact administrator and report the problem, this error has occurred due to the fact that no. of user request for a particular service has increased beyond the limit set for that service. Workaround: Try after sometime (approximately 30 minutes later).

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Cognos Tool Known Errors and its Resolution Document 33. Batch report and report service error RSV-BBP0029 Failed to cancel the request: CAM-CRP0026 An error was returned from the underlying socket implementation. RSV-BBP-0029 Failed to cancel the request: CCL-BIT-0005 A socket reported a communication error. or CM-SYS-5144 While processing your request, Content Manager locked some objects for 703.491 seconds. This lock may have caused some other requests to be abandoned. 4. Batch report and report service error RSV-CM0004 Error 'RSV-CM-004 ... capabilities required to execute the 'runSpecification'' running adhoc reports Resolving the problem Ensure that the relevant user(s) are members of both "Controller Administrators" and "Controller Users" security groups, inside Cognos Connection. http://www01.ibm.com/support/docview.wss? uid=swg21371052 5. Batch report and report service error RSV-DST0012, RSVDST-0013 or CM-REQ4315 An error occured while saving the output for the burst instance with the recipients (). Here are the details: The most likely cause is that the burst recipient list contains an invalid recipient. For more information, see the details. If the problem Resolving the problem Change //group to //role in the burst key expression definition. Steps: 1. Open the report in Report Studio. 2. In the Query Explorer pane, select the particular query. 3. In the Data Items pane, select the burst key. 4. In the Properties pane, select Expression and click the ellipsis. 5. In the Data Item Expression window, change //group to //role. 6. Click OK. 7. Save the report. http://www01.ibm.com/support/docview.wss? uid=swg21341475 Resolving the problem Contact network administrator to reduce the MTU size (a networking parameter) from 1500 to 1400 http://www01.ibm.com/support/docview.wss? uid=swg21342486

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Cognos Tool Known Errors and its Resolution Document 4is recipient related, correct the report or update the data in the database to generate valid recipients

6.

Batch report and report service error

RSV-RND0017

This report has been truncated since it exceeds the Excel spreadsheet row limit.

Resolving the problem In the report specification-Set "Rows per Page" property to default. http://www01.ibm.com/support/docview.wss? rs=3442&context=SS9RTN&context=SSW GNW&uid=swg21402602&loc=en_US&cs= UTF-8&lang=en Workaround: Reduce the amount of data in the report.

7.

Batch report and report service error

RSV-RND0079

The user does not have the capabilities required to execute a report that contains button, hyperlink or HTMLItem objects.

Resolving the problem You must have Execute and Traverse permissions on the HTML Items in Reports capability (a sub capability under Report Studio). Steps: 1. 2. 3. 4. 5. Go to the Cognos Connection portal. Log in as a user with administration rights. Click Tools and select Capabilities. The list of available capabilities is displayed. Click Report Studio (not the settings button). The list of subcapabilities is displayed. Click the Set Properties button beside the HTML Items in Reports capability. Ensure that the user in question has Execute and Traverse permissions (either explicitly, or by being a member of a group or role that has this permission)

Note: In Cognos 8, you must also have "Read" and "Traverse" permissions on the "Report Studio" capability. http://www01.ibm.com/support/docview.wss? uid=swg21344861

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Cognos Tool Known Errors and its Resolution Document 5

8.

Batch report and report service error

RSV-UPG0003, RSVUPG-0004, RSV-UPG0014

Can't find Java class "".

Resolving the problem Ensure that the JAVA_HOME environment variable points to the Java Runtime Environment (JRE) supported by this version of Cognos 8.

9.

Batch report and report service error

RSV-BBP0022 and RSV-SRV0042

Unable to run reports: RSV-BBP-0022 and RSV-SRV-0042 When a report is run, an error message occurs. If the same report is run again it may run with no error message. RSV-BBP-0022 The absolute affinity request 'asynchWait_Request' failed, the requested session does not exist. Details: RSV-SRV0042 Trace back

Cause This error typically indicates a timing condition in long-running reports. Reports that run for more then 7 seconds enter an "asynchronous communication" mode. In this mode, the session sends periodic "wait()" requests to retrieve the data. If this request isn't received for over 30 seconds (the default async timeout) due to delays in the architecture, the dispatcher closes the session. This error is generated when the dispatcher then receives the "wait" request for the closed session. Resolving the problem Possible environmental causes and solutions of this error: 1. 2. Ensure that the minimum hardware requirements for Cognos 8 have been met. Ensure that settings for a local firewall are not interfering with Cognos 8. Either disable the local firewall, or if that is not an option, modify the firewall settings for the Cognos 8 ports.

Ensure that multiple browsers (more then 2) aren't being used on the workstation, as this may interfere with the communications. http://www01.ibm.com/support/docview.wss? uid=swg21340994 Workaround:

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Cognos Tool Known Errors and its Resolution Document 6Try scheduling the report.

10.

Batch report and report service error

RSV-BBP0022

RSV-BBP-0022 The absolute affinity request 'asynchWait_Request' failed, the requested session does not exist. DPR-ERR-2082 An error has occurred. Please contact your administrator. The complete error has been logged by CAF with SecureErrorID:200905-08-10:19:27.702#4

Cause 'standard reports' are powered by a Cognos 8 BI reporting engine. The error message is triggered because there is a problem with this Cognos 8 BI reporting engine communicating to the end user's Microsoft Internet Explorer session. Typically the error is because a longrunning report has timed out. MORE INFO Reports that run for more then 7 seconds enter an "asynchronous communication" mode. In this mode, the session sends periodic "wait()" requests to retrieve the data. If this request is not received for over 30 seconds (= the default async timeout) due to delays in the architecture, the dispatcher closes the session. This error is generated when the dispatcher then receives the "wait" request for the closed session. For a full explanation of this process, refer to se

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