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8/13/2019 COLL 101 - Dialogue; Communication Through Active Listening
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D I A L O G U E :C O M M U N I C A T I O N T H R O U G H A C T I V E
L I S T E N I N G
C O L L 1 0 1 :
COLLEGE
STRATEGIES
8/13/2019 COLL 101 - Dialogue; Communication Through Active Listening
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E L E M E N T S O F
(Sender)
• the sender, speaker , i s suer orwr i ter , who intends to expressor send out a message
(Receiver)
• the receiver of the messagefor whom the communicat ionis meant
• also known as the subjectmatter of th i s process
• i.e. the content of the letter, speech,order, information, idea, orsuggestion
8/13/2019 COLL 101 - Dialogue; Communication Through Active Listening
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• the media through which the
sender passes the information andunderstanding to the receiver
•It is the effect, reply or reactionof the information transmittedt o t h e c o m m u n i c a t e e
• e s s e n t i a l t o m a k ec o m m u n i c a t i o n s u c c e s s f u l
E L E M E N T S O F
8/13/2019 COLL 101 - Dialogue; Communication Through Active Listening
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• P a t t e r n s t o C o m m u n i c a t i o n
1. There is always a sender and a receiver incommunication. At least there is an intended receiver
• A = S e n d e r ; B = R e c e i v e r
A B
M O D E L O F
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• P a t t e r n s t o C o m m u n i c a t i o n
2. A and B have different personal realities. They eachhave their own world formed by their experiences,their perceptions, their ideas, etc. They will perceive,
experience, and interpret things differently.
A’s Reality
B’s Reality
M O D E L O F
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• P a t t e r n s t o C o m m u n i c a t i o n3. For the consideration to communicate to appear at all there
must be some kind of shared space. The participants must
have some kind of concept of each other's location and of a
possible channel of communication existing between them.
A’s Reality B’s Reality
S h a r e dS p a c e
M O D E L O F
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• P a t t e r n s t o C o m m u n i c a t i o n
4 . T h e s e n d e r w i l l h a v e s o m e k i n d o f m e a n i n gs h e / h e w i s h e s t o c o n v e y t o t h e r e c e i v e r(Intended Meaning)
A’s Reality B’s Reality
S h a r e dS p a c e
Intended Meaning
M O D E L O F
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• P a t t e r n s t o C o m m u n i c a t i o n
5. Something will be transmitted across a distance inthe shared space. There will be several layers of themessage being sent. (Verbal & NonVerbal Messages)
A’s Reality B’s Reality
S h a r e dS p a c e
Intended Meaning
V e r b a l M e s s a g e s
N o n V e r b a l M e s s a g e s
M O D E L O F
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• P a t t e r n s t o C o m m u n i c a t i o n6. Based on what the receiver perceives, and based on
interpretation of the verbal and non-verbal input, theywill form a concept in their reality of what the meaning
of the message is. (Perceived Meaning)
A’s Reality B’s Reality
S h a r e dS p a c e
Intended Meaning
V e r b a l M e s s a g e s
N o n V e r b a l M e s s a g e s
Perceived Meaning
M O D E L O F
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• P a t t e r n s t o C o m m u n i c a t i o n
7 . T h e p r o c e s s t h e n I n v e r t s a n d R e p e a t s t h r o u g h
a s e r i e s o f E n c o d e d a n d De c o d e d m e a n i n g s
A’s Reality B’s Reality
S h a r e dS p a c e
Intended Meaning
V e r b a l M e s s a g e s
N o n V e r b a l M e s s a g e s
Perceived Meaning
EncodedDecoded
DecodedEncoded
M O D E L O F