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Collaborate to Strategically Align with Student Success Initiatives
2016 Innovations Conference, Chicago, Illinois
March 2016
College of Southern NevadaTed Chodock – Librarian
CSN Basics
Large Urban Community College
3 main campuses plus online & 6 sites
18,288 FTE / 33,867 Head Count
Ethnically Diverse: HSI and MSI designations
What has your unit done with strategic planning?
• We need to do it, but haven’t started• We’ve started, but need some pointers• Created a strategic plan that is gathering
dust somewhere• Time to make a new one
March 2016
What are your institution’s priorities?
March 2016
What are your institution’s priorities?
Mission StatementThe College of Southern Nevada creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community.
March 2016
What are your institution’s priorities?
Mission StatementThe College of Southern Nevada creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community.
March 2016
What are your institution’s priorities?
Vision StatementThe College of Southern Nevada is a premier learning institution:
• Promoting student success through excellence in teaching and learning,
• Providing a highly educated, civically engaged, and skilled workforce,
• Using innovative technology and available resources effectively,
• Increasing alternative funding sources,• Acting environmentally responsible, and• Emphasizing fact-based decision-making and
accountability to all stakeholders.
March 2016
What are your institution’s priorities?
Vision StatementThe College of Southern Nevada is a premier learning institution:
• Promoting student success through excellence in teaching and learning,
• Providing a highly educated, civically engaged, and skilled workforce,
• Using innovative technology and available resources effectively,
• Increasing alternative funding sources,• Acting environmentally responsible, and• Emphasizing fact-based decision-making and
accountability to all stakeholders.
March 2016
Core Themes
CSN’s Strategic Plan Core Themes:
Student SuccessQualityDiversityAccess
What are your institution’s core themes?
Creating the Unit Strategic Plan
Establish parametersDevelop an inclusive processSet two types of goals
• Doable• Aspirational
Creating the Unit Strategic Plan
Establish parameters
Brainstorm
Creating the Unit Strategic Plan
Establish parameters
Brainstorm within the core themes
What are we already doing? What could/should we do in the future?
Creating the Unit Strategic Plan
Develop an inclusive process
Creating the Unit Strategic Plan
Develop an inclusive process
• Include all stakeholders• Build in opportunities for less powerful
groups to contribute• Separate brainstorming from
synthesis
Centers for Academic Success Values Statement
• Students: providing a safe and open environment for students to develop academically
• Tutors and Learning Assistants: helping each develop their own unique and effective skills while maintaining an approachable demeanor
• Faculty: collaborating to ensure quality services and academic excellence
• Collegiality: requiring an atmosphere founded on mutual respect and cooperation between the diverse groups of tutors, students, faculty and administration
Centers for Academic Success Values Statement
• Students: providing a safe and open environment for students to develop academically
• Tutors and Learning Assistants: helping each develop their own unique and effective skills while maintaining an approachable demeanor
• Faculty: collaborating to ensure quality services and academic excellence
• Collegiality: requiring an atmosphere founded on mutual respect and cooperation between the diverse groups of tutors, students, faculty and administration
Creating the Unit Strategic PlanSet two types of goals
• Doable
• Aspirational
Creating the Unit Strategic PlanSet two types of goals
• Doable – easy wins build confidence
• Aspirational • may become doable over a 2-3 year
period• worthwhile even if not currently
possible
Creating the Unit Strategic PlanSet two types of goals
• Doable – “Investigate and offer simple options for online payments of library charges.”
Creating the Unit Strategic PlanSet two types of goals
• Doable – “Investigate and offer simple options for online payments of library charges.”
This was already in the works at the time.
Creating the Unit Strategic PlanSet two types of goals
• Aspirational • may become doable – “Expand
availability of Chat service into online environments such as library databases or Canvas.”
Creating the Unit Strategic PlanSet two types of goals
• Aspirational • may become doable – “Expand
availability of Chat service into online environments such as library databases or Canvas.”
It took two years due to technical barriers
Creating the Unit Strategic PlanSet two types of goals
• Aspirational • worthwhile – “Participate in outreach to
CCSD librarians and teachers to increase understanding of their curriculum and approaches to teaching information literacy concepts.”
Creating the Unit Strategic PlanSet two types of goals
• Aspirational • worthwhile – “Participate in outreach to
CCSD librarians and teachers to increase understanding of their curriculum and approaches to teaching information literacy concepts”
We haven’t done it yet, but we’re still working on it!
Structuring a Goal
Unit Goal
Structuring a Goal
Institutional Goal
Structuring a Goal
Unit Goal Institutional GoalIN ORDER TO
Structuring a Goal
Unit Goal: Expand availability of Chat service into online environments
Structuring a Goal
Institutional Goal: Students will have access to support services they need
Structuring a Goal
Unit Goal: Expand availability of Chat service into online environments
Institutional Goal: Students will have access to support services they need
AssessmentAssess using a core theme as a
parameter.
What data would indicate improving access, quality, diversity, or student success?
How will you know if you are successful?
Assessing Chat: Core Theme is Quality
Assessment Activity
Indirect Measure Where will evidence be gathered?
What results would indicate success or failure?
Assess Chat service quality
Optional exit survey for Chat interaction
Via LibAnswers exit survey option (satisfaction ratings and general comments)
Over 85% of exit surveys rated as good or great and steady or increasing rating over time.
Closing the Loop
What do you do next?
What happens when you have achieved your goal?
How do you close the loop?
CSN West Charleston Campus Library
Discussion and Questions
Contact Information: Ted [email protected]