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Building aCollaborationInfrastructure
Building a Collaboration Infrastructure - Table Of Contents
Solutions
In premise
Endeavor
Enterprise
Mission Critical
Hosted
Startup
Endurance
Cruise
Hybrid
Xf + Exchange
Xf + Lotus Notes
Xf + Google Mail
Support
Subscription
Policy
Lifecycle Support
Customers
Case Studies
SBI Life
Taurus
Aegon
Ref Customer
Motif
ABG
Deployments
Integration
Security Appliances
Directory Servers
Business Applications
Servers and Storage
Clients
Backup Solutions
Migration
From Exchange
From Lotus
Consolidation
From Open Source
From Hosted Solutions
Attachment Vault
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Advantages of open standards
The extreme flexibility provided by a system built on Open Standards makes it:
• Easy to address the segmented and differentiated needs across the enterprise
• Easy to make a more productive use of your IT Budget
• Easy to choose and deploy the different layers of hardware and software involved in creation of this infrastructure
• Easy to interface with other parts of the IT infrastructure
• Easy to manage across the life cycle of Creation-Maintenance-Renewal
Connect Xf offers a Lego like architecture built around open standards that can be used to put together various different combinations of applications and devices to meet the specific needs of an enterprise
Corporate BPO Finance Government Healthcare Logistics
Education IT Manufacturing Energy & Power
More…More…
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Enterprise
When to select In Premise Email?
• Best suited for medium to large enterprises
• Suitable when the aim is to integrate Email with other systems
• Suitable when data security is a concern
• Suitable for companies who already have a dedicated IT team Inhouse
• Suitable to interface with other parts of the IT infrastructure
• Suitable to manage the life cycle of Creation-Maintenance-Renewal
• In Premise Email solution comprises of mail servers deployed in your own corporate data center – where all your mail boxes are hosted
• You have full control of the data, privacy and security of your email infrastructure including mail servers, gateways, security setup, mailbox storage, archiving and routing servers
• You need a dedicated team to manage the email system, spread across Head Office and remote/ branch offices
What is In Premise Email?
Endeavor Mission Critical
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Endeavor
Highlights• In Premise Mail Server at a
Single Site• As low as Rs. 595 per user per
year• Best suited for upto 5000 users• Uptime upto 99.5%
Key Benefits• Complete control over the
setup• Privacy of the data and servers• Additional flexibility to add
storage, archival at local site
Enterprise Mission Critical
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Highlights• In Premise Mail Server at
multiple sites• As low as Rs. 795 per user per
year• Best suited for upto 7500 users• Uptime upto 99.5%
Key Benefits• Complete control over the
setup• Privacy of the data and servers• Optimized local mail flow to
reduce bandwidth consumption for local mail
• Higher performance for remote users due to local server presence
• Additional flexibility to add storage, archival at local site
Endeavor Enterprise Mission Critical
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridHostedIn Premise
Highlights• In Premise Highly available
setup• As low as Rs. 795 per user per
year• Best suited for upto 50,000
users• Uptime upto 99.9%
Key Benefits• Highly available setup with
redundancy at all levels including site DR for a very high level redundancy.
• Complete control over the setup
• Mail server at local data center to optimize on local mail flow and reduce bandwidth consumption for local mail
• Additional flexibility to add storage, archival at local site
• Can deploy distributed site servers
Administrator Console
Mobile Access
Browser Access
Desktop Access
Mission CriticalEndeavor Enterprise
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn Premise
EnduranceCruiseStart up
When to select Cloud Email?
• Best suited for startups and small to mid-size businesses
• Suitable when the aim is to get started quickly, gain flexibility and save cost - in terms of licensing, hardware, resources, storage, etc
• Suitable for companies who do not have/ want an In-house team to manage IT Infrastructure
• Pay per use
• Cloud Email solution comprises of a Mail Service Provider who hosts your mails in a commercial Data Center, and users can access this over the Internet
• The Mail Service Provider completely manages it – so you neither need to setup Email Infrastructure in your premises nor need an IT team to maintain it
• Cloud Email is offered in a Software As A Service (SaaS) model – which is scalable and has flexible subscription options
What is Cloud Email?
Hosted
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn Premise
Cruise
Hosted
Highlights• Reliable Hosted email setup• As low as Rs. 495 per user per
year• Best suited for upto 2500 users• Uptime upto 99.3%
Key Benefits• No infrastructure investments
except for good Internet connections
• No Maintenance staff required• Quick and easy setup (less than
48 hours)
Start up Endurance
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn PremiseHosted
Highlights• Highly Available Hosted email
setup + In premise server setup• As low as Rs. 895 per user per
year• Best suited for upto 5000 users• Uptime upto 99.7%
Key Benefits• Reliability of cloud
infrastructure with flexibility of an in premise gateway server
• Local Mail gateway to optimize on local mail flow and reduce bandwidth consumption
• Additional flexibility to add storage, archival, integration with external directories and co-existence with external email solutions at local site
• Minimal maintenance for the gateway server
Start up Cruise Endurance
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
HybridIn PremiseHosted
Highlights• Highly Available Hosted email
setup• As low as Rs.1995 per user per
year• Best suited for upto 25000
users• Uptime upto 99.9%
Key Benefits• Highly available, reliable on
cloud setup with multi level redundancies to increase uptime
• DR site to provide business continuity
• On cloud Archival
Start up Cruise Endurance
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted
To resolve these choices, CIOs are increasingly turning to Hybrid Solutions that allow them to strike a balance between cost, sophistication, and performance
CIO’s Solution of choice
1
Sophistication of Proprietary Software SolutionsHigher cost of licensing, higher renewal cost due to lock-in, higher migration cost due to proprietary data formats and higher cost for support services, all leading to a drain on the IT budget
V/SLower Cost of OSS SolutionPoorly designed solutions based on open source software (OSS) put a greater demand on the IT team for management and maintenance of the system, which could otherwise be involved with more strategic projects for building business competitiveness
2
Flexibility of in-house deploymentsIn-house deployments involve purchase, deployment, maintenance and management of enterprise software which can be a very involved and complex task
V/SConvenience of hosted solutionsHosted solutions have limitations in terms of integration with other enterprise software to enable creation of unique services and solutions, data security, higher bandwidth cost, productivity loss due to slowness of response etc.
Rapid changes in technology landscape with newer and more options available everyday, make the job of a CIO harder. The choice of technologies in building the collaboration infrastructure is fraught with risk and cost implication.
3
Hybrid
Google MailLotusExchange
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted Hybrid
Highlights• Share SMTP address space
across Connect Xf and Exchange
• Seamless mail routing between the two systems
• Complete address book visible to users of both systems
Key Benefits• Save upto 80% on Exchange
and Office licensing: Divide users amongst both systems based on their usage requirements
• Save on Resources: Provision Bulk of the users on the high performance & resource efficient Connect Xf
• Gain from an Open Platform: Choose from a wide variety of open and free clients and tools
Exchange Lotus Google Mail
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted Hybrid
Highlights• Share SMTP address space
across Connect Xf and Lotus Notes
• Seamless mail routing between the two systems
• Complete address book visible to users of both systems
Key Benefits• Save upto 80% on Lotus Client
& Server licensing: Divide users amongst both systems based on their usage requirements
• Save on Resources: Provision Bulk of the users on the high performance & resource efficient Connect Xf
• Gain from an Open Platform: Choose from a wide variety of open and free clients and tools
Exchange Lotus Google Mail
CUSTOMERSSUPPORTDEPLOYMENTSSOLUTIONS
In Premise Hosted Hybrid
Google Mail
Highlights• Share SMTP address space
across Connect Xf and Gmail• Seamless mail routing
between the two systems
Key Benefits• Save upto 80% on Gmail
licensing: Divide users amongst both systems based on their usage requirements
• Flexibility to co-exist with in premise Connect Xf or Mithi'shosted email service
• Gain from an Open Platform: Choose from a wide variety of open and free clients and tools
Exchange Lotus
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigrationIntegration
DEPLOYMENTS
• Online TrainingTraining
• Co-existence setup plan• Integration Plan• Project Plan
Deployment
Plan
• Servers• Network• Operating System• Storage
Site
Readiness
• Installation & configuration job cards
• Operations guideInstallation
• Migration plan• Migration of mail storeMigration
• Audit• Review• Test
UAT
• Switch • MonitorGo Live
• Handover• Daily monitoring
Maintenance
Support
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsSecurity Appliances Servers & StorageBusiness ApplicationsDirectory Servers
• Direct authentication with external directory to maintain a single password
• Sync user and contact properties from external directory to Connect Xfdirectory
• Password policies of External Directory applicable to all users
• Support LDAP based directories like MSADS, Lotus Notes, RHDS, FDS, OpenLDAP etc.
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsDirectory Servers Servers & StorageBusiness ApplicationsSecurity Appliances
• Security Appliances can connect to Directory of Connect Xf for validation of sender/recipient ids
• Connect Xf can route outgoing mail via multiple security gateways in a load balanced fashion
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications
• Helpdesk systems like OTRS can connect over open protocols like IMAP/POP to map an email id
• Business applications like HRMS/CRM/ERP can use the SMTP services of Connect Xf as a secure channel for communication/alerts
• Business applications HRMS/Intranet Portals/etc can integrate with Connect Xfdirectory over LDAP for authentication
• Portals can use the web service API of Connect Xf to access data and services
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsClientsSecurity AppliancesDirectory Servers Business Applications Servers & Storage
• Support for in server storage, NAS, SAN, DAS
• Bare Metal and Virtualizedenvironments
• Customized tunings and configurations to optimize performance depending on platform
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultBackup SolutionsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Clients
• Cross platform browser access to the collaboration application
• Support for a wide variety of open desktop clients like Thunderbird, Pidgin, Neos
• Support for full sync with mobile devices based on Android, iOS, Blackberry etc
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Attachment VaultClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Backup Solutions
• Inbuilt backup solution for small mailbox sizes
• Simple file and folder data storage formats - Easy integration with any External Backup solution
SOLUTIONS CUSTOMERSSUPPORT
ConsolidationMigration
DEPLOYMENTS
Integration
Backup SolutionsClientsSecurity AppliancesDirectory Servers Servers & StorageBusiness Applications Attachment Vault
The capability allows you to capture all inbound and outbound attachments into a central secure reliable storage (accessible via FTP) as an Asset repository.
This frees up the user to freely create and exchange the documents, without worrying about securing them someplace.
SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration
LotusExchange Hosted SolutionsOpen Source
Migration
Migration
Mail store
Distribution List
Users & Properties
Mail Policies
Passwords
Calendar Data
AddressBook
SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
LotusExchange Hosted SolutionsOpen Source
• Provide a list of Users and their properties
• Provide a list of Distribution lists and their properties
• Mail store server to server via IMAP, needs passwords of accounts
- Don't do and allow users to download mail to the client.
- PST to Open format tools are available for TB
• Passwords - Not possible. Set fresh passwords and enforce users to change it on first time login
• Calendar data - Only via individual user export files in icalformat
• Address books synced via LDAP
• Provide a list of mail policies and access control policies in an document format
MigrationFrom
Exchange
Mail store(IMAP)
Distribution List
Users & Properties
(LDAP)
Mail Policies
(Manual)
Passwords
Calendar Data(iCal)
AddressBook
(LDAP)
SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
Hosted SolutionsOpen SourceExchange Lotus
• Provide a list of Users and their properties
• Provide a list of Distribution lists and their properties
• Mail store server to server
- Using a third party NSF file convertor
- Don't do and allow users to download mail to the client.
- PST to Open format tools are available for TB
• Passwords - Not possible. Set fresh passwords and enforce users to change it on first time login
• Calendar data - Only via individual user export files in icalformat
• Address books synced via LDAP
• Provide a list of mail policies and access control policies in an document format
MigrationFrom Lotus
Mail store(NSF)
Distribution List
Users & Properties
(LDAP)
Mail Policies
(Manual)
Passwords
Calendar Data(iCal)
AddressBook
(LDAP)
SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
LotusExchange Hosted SolutionsOpen Source
• Provide a list of Users and their properties
• Provide a list of Distribution lists and their properties
• Mail store server to server
- Possible if mail store is in mbox or maildir format
- Don't do and allow users to download mail to the client.
- PST to Open format tools are available for TB
• Passwords- If clear text passwords can
be retrieved or encryption format supported (do a test before confirming)
- Set fresh passwords and enforce users to change it on first time login
• Calendar data - Only via individual user export files in icalformat
• Address books synced via LDAP
• Provide a list of mail policies and access control policies in an document format
MigrationFrom
Open Source
Mail store(mbox/maildir)
Distribution List
Users & Properties
(LDAP)
Mail Policies
(Manual)
Passwords(LDAP)
Calendar Data(iCal)
AddressBook
(LDAP)
SOLUTIONS CUSTOMERSSUPPORT
Consolidation
DEPLOYMENTS
Integration Migration
LotusExchange Open Source Hosted Solutions
• Provide a list of Users and their properties
• Provide a list of Distribution lists and their properties
• Mailstore server to server generally not possible since we wont have access to server backend
• PST to Openformat tools are available for TB
• Passwords Set fresh passwords and enforce users to change it on first time login (NP)
• Calendar data - Only via individual user export files in icalformat
• Address books synced via LDAP
• Provide a list of mail policies and access control policies in an document format
MigrationFrom
Hosted Solution
Mail store
Distribution List
Users & Properties
(LDAP)
Mail Policies
(Manual)
Passwords
Calendar Data(iCal)
AddressBook
(LDAP)
SOLUTIONS CUSTOMERSSUPPORTDEPLOYMENTS
Integration Migration Consolidation
CUSTOMERSDEPLOYMENTSSOLUTIONS
Lifecycle SupportSubscription
SUPPORT
SpecificationsEnlists technical details of various features of Connect Xf Email Server and Baya Webmail client
Quick StartBasic deployment guide to Connect XfEmail Server
Admin GuideGuide to Administration install, configure, troubleshoot and manage
End user GuideLearn to configure Baya Webmail Client, Desktop Email Client, Desktop Chat Client and Mobile Email Client
Customer AdvisoryGet up to date information on new product releases and support alerts
Self Help Tools
Getting Effective SupportGuidelines to use Customer Support Tools, opening a ticket, ticket flow, etc.
Download CenterDownload full pack and service pack of Connect Xf Email Server.
Customer TrainingEnlists the Training Agenda, covered topics during training, tutorial, etc.
Paid Support
DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT
Lifecycle SupportSubscription
Policy
A Time Bound contract
between Mithi and Customer
to receive complete Lifecycle support
for the setup during the contract period
for the specified number of mailboxes.
DEPLOYMENTSSOLUTIONS CUSTOMERS
Lifecycle Support
SUPPORT
Subscription
Express AMC Subscription
Subscription type Connect Xf Express -Startup/ Cruise/ Endurance/ Endeavor/ Enterprise/ Mission Critical
Support typeOpen Forums (Free) orPriority Support (Paid)
Assurance/ Privilege/ PriorityAssurance/ Privilege/ Priority
Updates (Hot fixes) On release of OSS edition
Upgrades (Service packs) On release of OSS edition
Next Generation Software
On release of OSS edition At additional charge
Knowledge base (Wiki)
Administrator training at Mithi Pune
At additional charge At additional charge
Solution Upgrade On release of OSS editionAdditional charge for remote and onsite support
Additional charge for remote and onsite support
Quarterly audit of the setup
Available if paid support Not available
Policy
DEPLOYMENTSSOLUTIONS CUSTOMERSSUPPORT
Subscription Lifecycle Support
Self Help• Installation Guide• Online Administration Guide• Online end user Guide• Customer Advisory
Consulting• Collaboration infrastructure setup design consulting by
expert and experienced team• Creation of a detailed technical proposal with sizing
requirements, etc
Implementation• Detailed planning for the site readiness• Automated installation and upgrade
framework to reduce deployment time• Efficient migration tools to reduce
migration time• Partners available for On site presence
if required
Training• Online training material available for
administrators• Free training to Customers on Product
and related systems
Maintenance• L1 support• L2 escalation team for deeper troubleshooting• L3 escalation team for product fixes• 24/7 phone support for Priority customers• Tie ups with partners for on site facilities management• Periodic server audits to monitor security and performance
Renewal• Research and development of new
releases incorporating updated/new open source software and application enhancements
• Upgrades/Updates available during subscription period
Helpdesk• Ticketing system to ensure tracking,
and follow-up• Simple system to create tickets by
sending an email• Console to generate reports on all
tickets open, on hold and closed
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
DEPLOYMENTSSOLUTIONS SUPPORT
Ref CustomersCase Studies
ABGMotifSBI LifeTaurus
CUSTOMERS
Aegon
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
Aegon
Taurus Mutual FundIndustry- Finance
“We were looking for an Email Solution, which is robust, easy to administer, low on cost and which uses Open Source technology. We also saw that Connect XF has an Easy to use Interface wherein my IT Team can easily maintain & configure various
controls.“
- Chaitanya Kaikini ( IT Manager at TMF)
REQUIREMENT
• Collaboration solution hosted in-premise with a mail cleaning, store and forward parking service at a carrier grade MSP setup on the cloud
• The application should be Easy to manage, Secure and based on the Open source platform
• Extremely fast email delivery speeds are critical to the business
• The solution should support chat to reduce noise and cost of communication
• Compliance archival mandatory
BENEFITS
• Robust and Easy to maintain setup requiring minimal intervention from the IT team
• Major cost savings comes from using the shared Cloud setup, which reduces the need for deep investments in infrastructure and maintenance
• Rich end user features and support for access devices offer a no-compromise experience to the users
ABGAegon MotifSBI LifeTaurus
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref Customers
“The combination of Mithi's proven expertise on email and collaboration technologies and Trimax's capabilities with running scalable data center services, have helped us create a scalable and highly available collaboration platform on the public cloud.”
- J.B. Bhaskar (CIO & Executive Member)
REQUIREMENT
• Provide a reliable, high performance email system with rich web, desktop and mobile client access for their branch users.
• The email system is to be secure, highly available, externally hosted, fully managed and integrated with the in-house HO email system.
BENEFITS
A low cost – no compromise solution with 99.9% uptime, high scalability, rich mobile device access, 24/7support, and easily extendible functionality
SBI Life InsuranceIndustry- Insurance
ABGAegon MotifTaurus
Case Studies
SBI Life
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
“We wanted to have an effective e-mail solution that could bring down the cost of email per employee,“
-Srinivasan Iyengar, the Director IT Operations
REQUIREMENT
Drive down the cost of providing email infrastructure to a rapidly growing workforce, without compromise on performance
BENEFITS
Faster & Higher ROI is an automatic result of lower TCOand no compromise
Aegon Religare Life Insurance CompanyIndustry- Insurance
ABGMotifSBI LifeTaurus Aegon
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
“Email communication is key for our business. We use email for client communications and also for sending internal updates and reports to our employees. Being able to secure this channel of communication, maintain vertical boundaries in the email flow to different clients, and maintain high visibility into the flow of information were the key requirements for any solution we deployed.”
- Utpal Thaker, IT Manager
REQUIREMENT
• Provide a low cost, reliable and secure email system to the staff and agents, with 24 X 7 support
• The system should be easily customizable and kept up to date with regular updates and upgrades to mitigate security vulnerabilities
BENEFITS
• 1/6 the cost of top proprietary email solutions
• More than double the performance and half the resource utilization comparable solutions
• 99.99% uptime
• Mail delivery in seconds
• Full control over mail traffic
• Hybrid setup : Best of both worlds
Motif, Inc. Intelligent Outsourcing
California, USA.Headquarters in US
Industry- BPO and KPO
ABGAegonSBI LifeTaurus Motif
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Ref CustomersCase Studies
Taurus SBI Life Aegon Motif ABG
“What distinguishes Mithi clearly from other open source based solution providers is its clear vision, product oriented approach and relentless drive to leverage the open source platform to reduce the TCO for the customers.”
- Mr. Prasad Badiwale – VP, IT
REQUIREMENT
Consolidation of multiple email system into a uniform system to achieve greater manageability and lower cost TCO
BENEFITS
Faster & Higher ROI is anautomatic result of lowerTCO and no compromise
Country/Region- IndiaIndustry-
Manufacturing
DEPLOYMENTSSOLUTIONS SUPPORT CUSTOMERS
Case Studies Ref Customers
Corporate More…
BPO More…
Finance More…
More…
Government
More…
Healthcare
More…
Logistics
Mithi’s Business Email and Collaboration Software is Secure and Highly Adaptable. You can easily manage Email, Shared Calendar, Contacts and Chat on Mobile Devices, Desktop Email Clients and Browsers.
Over 300,000 users in over 200 enterprises across 50 cities and 15 verticals use Connect Xf Email Server for their email and collaboration needs, deriving substantial benefits in cost savings and performance.
Visit www.mithi.com to know how we can benefit your enterprise.
Send email at [email protected]
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