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College Technology Services

Date post: 01-Feb-2016
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College Technology Services. College TA Technology Training - Agenda CTS Support Services Overview – 20 Minutes Featured Services Demo – Wiki, Website Wizard & Qualtrics – 20 Minutes Blackboard 9 - The Basics – 20 Minutes Important Links: CTS Homepage – http://college.usc.edu/cts - PowerPoint PPT Presentation
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College Technology Services College TA Technology Training - Agenda - CTS Support Services Overview – 20 Minutes - Featured Services Demo – Wiki, Website Wizard & Qualtrics – 20 Minutes - Blackboard 9 - The Basics – 20 Minutes Important Links: CTS Homepage – http://college.usc.edu/cts TA Tech Training PPT – http://college.usc.edu/cts - Quicklinks section Website wizard – http://college.usc.edu/wizard Qualtrics Survey Tool Signup – http://college.usc.edu/qualtrics Blackboard Login / Help – http://blackboard.usc.edu Additional Blackboard Training Webcasts – http://college.usc.edu/bbtraining John Parker
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Page 1: College Technology Services

College Technology ServicesCollege TA Technology Training - Agenda

- CTS Support Services Overview – 20 Minutes

- Featured Services Demo – Wiki, Website Wizard & Qualtrics – 20 Minutes

- Blackboard 9 - The Basics – 20 Minutes

Important Links:

CTS Homepage – http://college.usc.edu/ctsTA Tech Training PPT – http://college.usc.edu/cts - Quicklinks sectionWebsite wizard – http://college.usc.edu/wizardQualtrics Survey Tool Signup – http://college.usc.edu/qualtricsBlackboard Login / Help – http://blackboard.usc.eduAdditional Blackboard Training Webcasts – http://college.usc.edu/bbtraining

John [email protected]

Page 2: College Technology Services

College Technology Services

Introduction

- Our Approach

- Our Scope

- Our Team

- CTS and the USC IT Community

Page 3: College Technology Services

College Technology Services

CTS Core Support Services

- College & Libraries Help Desk – CLHD

- Distance Learning

- Technology Enhanced Learning

- Web Services

- Other Services

Page 4: College Technology Services

College Technology Services

College & Libraries Help Desk – CLHD

- Customer Service Oriented Approach to IT Support

- Help Desk – PC, Mac, Linux – Laptops, Desktops, Smartphones

- Network & Phone Activations

- Near 24/7 Support via [email protected]

- On-site, Remote and Walk-in Service

- Spare Parts Stock

- Apple & Dell Warranty Service

- Classroom Multimedia Support

Page 5: College Technology Services

College Technology ServicesDistance Learning

- 1000’s of Course Captures / 100’s of Video Conferences

- HNB 100 & ACB 238 Studio Classrooms- Live / Archived Webcasts- Audio Podcasts- Starboard / Virtual Whiteboard- Dual Projectors- Document Camera- Built-In PC / Laptop Connection- DVD / VHS

- Adobe Connect Web Conferencing

- Traditional Video Conferencing

- Portable Webcasting Kits

Page 6: College Technology Services

College Technology Services

Technology Enhanced Learning

- College Wiki

- Blackboard Support / Training

- Luna Insight – Image Management / Scanning Services

Page 7: College Technology Services

College Technology Services

Web Services

- Manage 150+ Departmental, Center & Lab Sites

- Department Site Redesigns

- Lab / Personal Sites

- New College Website Wizard

- College YouTube Channel – http://www.youtube.com/usccollege

Page 8: College Technology Services

College Technology Services

Other Services

- Technology Consulting / Price Quotations

- Personalized and Group Training

- Laptop, Projector, Wireless Data Modem Checkout

- Qualtrics Survey Tool – http://college.usc.edu/qualtrics

- College Collaboration System – http://college.usc.edu/ccs

Page 9: College Technology Services

College Technology ServicesCollege Wiki

Page 10: College Technology Services

College Technology ServicesCollege Wiki

Page 11: College Technology Services

College Technology ServicesWeb Services

Page 12: College Technology Services

College Technology ServicesWeb Services

Page 13: College Technology Services

College Technology ServicesWeb Services

Page 14: College Technology Services

College Technology ServicesWeb Services

Page 15: College Technology Services

College Technology ServicesWeb Services

Page 16: College Technology Services

College Technology ServicesWeb Services

Page 17: College Technology Services

College Technology ServicesDistance Learning Captures

Page 18: College Technology Services

College Technology ServicesDistance Learning Captures

Page 19: College Technology Services

College Technology ServicesAdobe Connect

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College Technology ServicesLuna Insight

Page 21: College Technology Services

College Technology ServicesLuna Insight

Page 22: College Technology Services

College Technology ServicesBlackboard 9 – The Basics

Getting Started- Blackboard – A “Home Page” for your course- http://blackboard.usc.edu- Blackboard Help- [email protected]

The Interface- Course Home- Main Navigation- Hidden Left Navigation Pane

- Edit Mode vs. Student Mode- Control Panel

Students and Instructors- Students and TA’s – auto-populated- Sending Email - Roster

Managing Your Course Content- Content Areas (Left Navigation Links) - Add, Move, Delete- Adding Content - Syllabus - Assignment - Delete / Move Content

Grade Center- Evaluated Assignments are connected to the Grade Book- Assigning / Changing Grades

Other: The USC Roster System: http://my.usc.edu

Page 23: College Technology Services

College Technology Services

Contact Info:

[email protected] 530

John ParkerACB [email protected]


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