Column Case Management Presentation

Saturday, September 12, 2009

Agenda

- CCMS Deployments

- Technology / Architecture

- Case Management Overview

Investigations: NYPD Real Time Crime Center - RTCC

NYPD Real Time Crime Center (RTCC) – Deployment NYPD Real Time Crime Center (RTCC) is in the process of deploying Case Management to track criminal cases and quickly coordinate information (leads, witnesses, video, etc.) so that Field Officers and Detectives can quickly and efficiently identify and apprehend criminal suspects. Additionally, information can be utilized by the District Attorney Office to prosecute criminals

NYPD Juvenile Case Tracking – Proof of ConceptNYPD Real Time Crime Center (RTCC) is also in the process of deploying Case Management to track criminal incidents caused by Juveniles. Since the penal code dictates different treatment of juvenile suspects, the Case Management solution will track juvenile cases and provide instructions to Field Officers based on the penal code and the suspects age.

City of New YorkPopulation (based on 2008) 8,363,710Land area, 2000 (square miles) 468Size of Police Force 37,838Number Precincts 76

Investigations: State of Illinois / City of Chicago

State of Illinois – Office of Executive Inspector GeneralThe Office of Executive Inspector General (OEIG) uses Column Case Management to track complaints against State Employees and/or State Departments.

Column Case Management allows for OEIG administrative staff, case investigators, and attorneys to track and contribute a complaint case from its origins through a final decision from the Governor’s office.

City of Chicago – Office of Inspector GeneralThe Office of Inspector General (OIG) uses Column Case Management to track complaints against City Employees and/or City Departments.

Column Case Management allows for OIG administrative staff, case investigators, and attorneys to track and contribute a complaint case from its origins through a final decision from the Mayor’s office

Investigations: New Orleans Police Department (NOPD)

New Orleans Police Department – Initial DeploymentNOPD is in the process of replacing their current Case Managements solutions with CCMS. The CCMS will allow for all NOPD Districts (1st through 8th) and their Investigation Bureaus to track all cases from a single, coordinated system.

The CCMS will track all NOPD criminal cases which require investigation (i.e. Homicide, Sex Crimes, Domestic Violence, etc). The system will allow for the enforcement of the investigation process and of the production of the necessary paperwork to clear investigations. Finally the system will track how the NOPD performs with charging arrested subjects and obtaining convictions.

City of New OrleansPopulation (based on 2008) 350,000 estLand area, 2000 (square miles) 350Size of Police Force 1468Number of Districts 8

Summary

Column Technologies and the Column Case Management Solution (CCSM) provides the Consulting Experience and Technology to deploy a Comprehensive solution on a Customer’s specific:

- Business / Operational Objectives - Process / Legal Requirements - Organization / Personnel - Permission / Access - Data Objectives (Centralized Data and User interfaces) - Technology (Platforms and Databases) - Integrations (Applications and Data Sources) - Testing Requirements (Developer and User Acceptance) - Training Requirements - Deployment Requirements (schedules)

Historical relationships between People (suspects) and Cases

Case

Person Record(Suspect)

i.e. John Doe

Person Record(Suspect)

i.e. Jane Doe

Case

Case

Case

Arrest

Traffic

Traffic

Arrest

Electronic Forms associated to case records

Vehicle Recordi.e. 2003 Ford

Explorer

Vehicle Recordi.e. 1996 Mazda

626

Data Element relationship

between Person and Vehicles

General CaseInformation

Relationship: Person and Vehicle associated

to the case

Relationship: Highlighted person (Mary’s)

relationships within the Case Mgmt Solution

(association to other cases, people, etc.)

People

Vehicle Site

Organizations

Property

Case

Electronic Forms

Traffic(Crash)

Arrest

Pursuit Citation

Use of Force

Radio Log

Activity

Column Case Management Overview

Basic Outputs

Form Letters(Official Correspondence)

20%

20%

20%20%

20%

CommunicationReporting and Metrics

Process/Procedure

Thinkmap (Data Visualization)

Case Management ArchitectureS

yste

m L

evel

ARS Server 7.x(Core Forms, Views, Groups, etc.)

Remedy ARS System

Foundation: Remedy ARS ServerThe Remedy ARS Server is a powerful Workflow Engine. The Remedy ARS Server provides some of following Abilities: - Data Object Development - Layered Security - Business Rule/Notifications

Compatibility Remedy ARS Can be deployed on the following:Application Server OS - MS Windows - Linux - Unix (Sun, IBM, HP)

Database - MS SQL Server - Oracle - Informix

Security

The following is an overview of the CCMS Security:

External Authentication to LDAP – Cross Reference User Name with a centralized LDAP solution

User Name and Password Login – Ability to internally establish valid users and assign permission with the Column Case Management Solution.

Password Management – If LDAP is not in use, then Remedy has the ability to enforce password creation rules and force users to change their passwords. Additionally, the Password Management application has the ability to lock-up accounts if the password is not correct.

Group Based Security / Multiple Data Security Levels – Group-based security which can be applied to the Application, Form, Field, Functionality, and Record (Row) – An end user logging into Remedy will be provided permission based on total group membership. An end user in the proper permission group will have the ability to access to the following:

- Applications (i.e. CCMS is an application) - Forms (i.e. Case Record form, People form, etc) - Fields within a Form (i.e. an Government ID on the People form)

Row Level Access (Record) – Partitioning Data at the Record Level (i.e. Ability to provide access to Cases only to End Users belonging to a specific Permission Group.

Auditing Capability – Ability to track successful and unsuccessful logins as well as the ability to track field changes made to a record (what was changed by who and when). Can also track queries conducted by End Users as well (who, when, and the query statement)

Case Management Architecture

Column Case Management

Case Management - Record Management - Case Management - Criminal Analysis (Data and Relationships) - Criminal Intelligence (Data and Relationships) - Procedures and Processes

Electronic Forms

Ap

plc

atio

n L

evel

Property

Vehicle Site

Organizations

Case

People

Arrest

Activity

Radio Log

Pursuit

Use of Force

Citation

Traffic

Sys

tem

Lev

el

ARS Server 7.x(Core Forms, Views, Groups, etc.)

Remedy ARS System

Application: Column Case Management SolutionThe CCMS is built on the Remedy ARS Platform and takes advantage of core abilities.

The CCMS Provides the following capabilities:Case Management - Case Generation - Case Process Enforcement (Rules and data Entry) - Personnel Assignment - Task Assignments (Manage Distributed Work) - Tracking Progress (Work Logs) - Automated Notifications (Assignments/Approvals) - Case Clearance (Confirming Resolutions) - Approval Enforcement (Review and Acceptance)

Data Relationships and Analysis - Tracks Data Entities (People, Vehicles, Sites, etc.) - Establish Data Relationship (i.e. People to Cases) - Data Visualization

Business Intelligence - Executive Reports and Metrics - Operational Reports and Metrics

Case Management Architecture

Column Case Management

Case Management - Record Management - Case Management - Criminal Analysis (Data and Relationships) - Criminal Intelligence (Data and Relationships) - Procedures and Processes

Electronic Forms

Ap

plc

atio

n L

evel

Property

Vehicle Site

Organizations

Case

People

Arrest

Activity

Radio Log

Pursuit

Use of Force

Citation

Traffic

Sys

tem

Lev

el

ARS Server 7.x(Core Forms, Views, Groups, etc.)

Remedy ARS System

Integrations (Web Services, SQL, API, etc.)

FilesMS ExcelMS WordAbode Acrobat Other

External Databases Grants Contacts (Individuals and Organizations)Other

External Applications Siebel (CRM)Clarify (Portfolio)LDAP

Interface Solutions Eclipse/JavaData Visualization

`

Integration Capabilities The CCMS can integrate with virtually any application or data source based on the Remedy ARS Platform

The Remedy ARS Platform supports the following Integration Methods:

Web Interface - Web Services - XML Import and Export

Database Interfaces - SQL Database Access - ODBC Access

Client / Server Interfaces - Command Line Interface (CLI) - Running External Apps (Run Process) - OLE Automation - Dynamic Data Exchange (DDE) - Email Messaging

Application Programming Interface (API) - C API - .NET API - Java API - ARSperl and API Automation Utilities

Integration Capability

Web Interface - Web Services - XML Import and Export

Database Interfaces - SQL Database Access - ODBC Access

Remedy ARS Interfaces - AR System Plug-Ins - Filter Plug-Ins - View Forms - Enterprise Integration Engine (EIE) - ARDBC Plug-Ins (AR System DB Connectivity) - AREA Plug-Ins (AR System Ext Authentication)

Client / Server Interfaces - Command Line Interface (CLI) - Running External Apps (Run Process) - OLE Automation - Dynamic Data Exchange (DDE) - Email Messaging

Application Programming Interface (API) - C API - .NET API - Java API - ARSperl and API Automation Utilities

The following are possible Integration methods:

Case Management ArchitectureEnd Users

Staff / AdministrationInvestigatorsSupervisors

Clie

nt

Lev

el

Case / Record Mgmt

20%

20%

20%20%

20%

CommunicationReporting and

Metrics Data Element Mgmt

Column Case Management

Case Management - Record Management - Case Management - Criminal Analysis (Data and Relationships) - Criminal Intelligence (Data and Relationships) - Procedures and Processes

Electronic Forms

Ap

plc

atio

n L

evel

Property

Vehicle Site

Organizations

Case

People

Arrest

Activity

Radio Log

Pursuit

Use of Force

Citation

Traffic

Sys

tem

Lev

el

ARS Server 7.x(Core Forms, Views, Groups, etc.)

Remedy ARS System

Integrations (Web Services, SQL, API, etc.)

FilesMS ExcelMS WordAbode Acrobat Other

External Databases Grants Contacts (Individuals and Organizations)Other

External Applications Siebel (CRM)Clarify (Portfolio)LDAP

Interface Solutions Eclipse/JavaData Visualization

`

Client: End Users Accessing CCMSThe CCMS provides role-base access to the system which allows end users to conduct specific actions within a Case record. Some sample roles are as follows: - Supervisors - Investigations (Operations) - Staff / Administration - Any other Role Necessary

End User Abilities The CCMS provides the following functionality to End Users: - Submit / Update Case Records - Enter Log Entries for Case Records - Complete Specific Forms (eForms) - Attach Files to Case Records (or other elements) - Submit and Update Data Element (i.e. People) - Queries for any record based on Permissions - Manage Data Element Relationships - View Data Relationships - Generate Official Correspondences - Import/Export of Records (based on Permissions) - Business Intelligence (Reporting and Metrics)

Searching Options

Case Management Form

People Form

Property Form

Query by Example(QBE)

Define Searches

Advanced Searches

Recent Searches

Case Management Reports - Case Summaries by Assigned Group (table & chart) - Case Volume by Classification and Priority (crosstab) - Case Summaries by Location (table & chart) - Case Volume by Assignment Group (chart) - Case Volume by Classification (chart) - Case Volume by Location (crosstab) - Cases Opened and Closed by Date (crosstab) - Case Average Aging by Assigned Group (table & chart) - Case Aging by Status and Priority (crosstab)

Case Management Metrics - Number of Cases - Turnaround Time - Response Time - Detection Time - Approval Time - Reassignments - Reclassifications - Effort Log

Business Intelligence (Report and Metrics)

Column In GovernmentSince 1998, Column engaged in the following US-based Government organizations

Federal Government Amtrak Department of Homeland Security (via contractor)Department of Justice (via contractor)Environmental Protection Agency (EPA)National Institute of Neurological Disorder and Stroke (NINDS)United States Air Force (via contractor) United States Army Reserves United States Marine Corps

State Government State of Arizona State of CaliforniaState of IllinoisState of Hawaii Commonwealth of Kentucky State of Minnesota  State of OhioState of OregonState of Texas State of Washington

County Government Fairfax County (Virginia)Orange County (California)Multnomah County (Oregon)Skagit County (Washington)

City Government City of ChicagoCity of Los AngelesCity of New YorkCity of San Antonio City of San Francisco