Conversation
Principles
Disclosure
Everyday Conversations: Part 3
Everyday Conversations
Small Talk
◦ Topics
◦ Guidelines
Everyday Conversations
Excuses & Apologies
Excuses
Purpose / Motive
Excuses
Types
I didn’t do it (denial)
It wasn’t so bad
(justification)
Yes, but (situation)
Excuses
What makes an excuse good or bad?
Guidelines
Apologies
How is an apology different?
Apologies
Differences
I DID do it It WAS wrong
No “buts”
Apologies
When are apologies better than excuses?
Guidelines
Everyday Conversations
•Unqualified or qualified
•Backhanded compliments
•Guidelines for giving
•Accepting compliments
Complimenting
Everyday Conversations
•Reasons people seek advice
•Meta-advice
•Guidelines for giving
Advice