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COM/295 Week 1

Communication Process Worksheet

Paper #1 = 503 words! Paper #2 = 465 words! Paper #3 = 300 words! Complete the following table.

• Review the steps of the communication model on in Ch. 2 of Business Communication. See Figure 2.1.

• Identify one personal or business communication scenario. • Describe each step of that communication using your personal or business scenario. Use

detailed paragraphs in the boxes provided. Additional Insight Identify two potential barriers that could occur in your communication scenario and then explain how you would overcome them. Write your answer(s) below.

Week 1 Knowledge Check (with correct answers)

1. Which of the following terms best describes the process of sending and receiving verbal and nonverbal messages between two or more people?

2. is the process of interpreting messages from others into meaning. 3. All outgoing messages are encoded and all incoming messages are decoded

through: 4. is the component of active listening in which nonverbal communication plays

a vital role. 5. Reflecting is the component of active listening which entails: 6. Which of the following communication trends is considered a barrier to effective

listening? 7. Which of the following statements about defensive comments is true? 8. Which of the following is characteristic of high cultural intelligence? 9. How do individualists differ from collectivists? 10. Which of the following is a feature of low performance societies? 11. The cultural dimension of assertiveness deals with: 12. Which of the following is characteristic of people from low humane orientation

cultures? 13. In what way does caring help establish credibility in the business world? 14. A takes a stakeholder view that includes all groups in society affected by a

person's business. 15. People can demonstrate competence by: 16. Character can be defined as: 17. Tess is the general manager of Choc-a-block, an international sweet-manufacturing

company. She wishes to give one of her managers the "Employee of the Year" award, and one of her teams the "Stars of the Year" award. Which of the following teams should she choose for the "Stars of the Year" award if she is looking for one

that operates in a high-trust environment?

Supporting Activity: Credibility - Peter Cardon's Pinterest Page

Word Count: 267 words! Review the textbook author's Pinterest page and locate the topic of Credibility. Select a video or article from the list of resources. Click the New Message icon and post a 150- to 350-word summary of the video or article you selected.

COM/295 Week 2

Global Communications Worksheet Word Count: 565 words! Your supervisor wants to send a brief e-mail message to welcome employees who have recently transferred to your department from Brazil, Russia, India, and China. He has written a draft message and would like your feedback. Review your supervisor’s message below. Rewrite the message to make it appropriate for the of one of the four countries of your choice. Conduct research to know more about the of your chosen country. "I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands

in person and not just across the sea. I’m pleased as punch about getting to know you all, and I for one will do my level best to sell you on America". Complete the table with your rewritten welcome message.

Ethics & Credibility in Business Communications Option #1 - Word Count: 555 words! Option #2 - Word Count: 403 words! Write a 350- to 700-word paper (not including title and reference page) on the event you have chosen in the Learning Team Collaboration Activity according to the following criteria:

• Explain the situation of the event. • Describe the company's ethical obligation in their communications to the public. • Answer the following questions:

o Did you find any evidence of communications to the general public? How effective was the communication in terms of establishing credibility?

o If not, what approach would you suggest the company take to communicate to the public to gain credibility?

o Cite and reference at least two sources. Format your paper consistent with APA guidelines. Use one of the templates for APA papers provided in the Center for Writing Excellence. Click the Assignment Files tab to submit your assignment.

Week 2 Knowledge Check (with correct answers)

1. Email communication 2. Which of the following is the first step in the AIM planning process for developing influential

messages? 3. In the context of the AIM planning process, which of the following tends to be the single

most important planning step for many messages? 4. George, the marketing manager at Regal, believes that an employee should always act

ethically and should also report instances of unethical behavior that he encounters. This belief held by George is an example of a(n):

5. Which of the following is most likely to have a negative impact on your readers' perceptions of your credibility?

6. The less specific you are while writing your business messages the greater the possibility 7. In the course of conducting a FAIR test to review your business message, when you attempt

to determine how your message will affect others from ethical, corporate, and legal perspectives, you are most likely checking:

8. Craig is the sales manager at Blaize Supersports and has a 20-member-strong sales team that reports to him. On an average, Craig receives about 115 emails and sends out 75 emails a day. James, a salesperson at the store, leaves the subject line blank while typing out a leave request mail to Craig. James wants to take the week off and spend time with his family. As James is about to send it, he realizes that the subject line is blank.

9. Which of the following should James do before sending the email to Craig? 10. Which of the following reputations is a result of the meta message "I abide by the rules"?

Which of the following is a reason why audience analysis for routine messages generally does not require much time?

11. In the case of a routine message, the number of words in a primary message: 12. Which of the following stages of developing routine messages involves proofreading?

COM/295 Week 3

New Hire Communication Worksheet Word Count: 1,677 words = A+ Select a company you are familiar with. Imagine that you work for the HR department of the company. You are tasked to develop a message to orient new hires to the company

culture, process, procedures, and general information. Compose a message for new hires using the three-step process outlined in Ch. 5 ofBusiness Communication. Step 1: Prewriting Analyze the situation described above by answering each of the following questions with 1 to 2 paragraphs:

1. Review the assignment directions above. What is the purpose of the message the HR employee is tasked to write?

2. Who is the audience? What are characteristics shared by the audience that the HR employee should consider when writing the message? What do they already know?

3. Which communication channel(s) would you choose to deliver the message and why?

4. What writing strategies can you use in your writing of the message? Step 2: Drafting Research your company’s background to know about the culture, processes, and procedures within the organization you selected. Write a rough draft of the message below using the analysis you did in Step 1. Make sure your message is appropriate for the purpose and audience (e.g., new hires). Use an outline to help organize your thoughts. Step 3a: Revising Copy and paste the message you drafted in Step 2 below. Proofread and edit the message using the “Track Changes” feature under the “Review” tab to show you are actively engaged in proofreading and revision. Use the following questions as guidance when you proofread the message.

1. Does the message establish the credibility? Is there some supporting research you may use to deepen the credibility?

2. Is the message clear? Can your audience read the message without many questions?

3. Is the message concise? Have you eliminated unnecessary verbiage in the message?

4. Is the message easy to read? Have you used headings or bulleted lists to increase the clarity of your message?

Step 3b: Final Message for Submission Provide the final copy of your message here. Save the document and submit it as your assignment.

Technology and Communications Word Count: 784 words! Identify the specific medium or media you would use to deliver each of the messages listed in the Week 3 Learning Team Collaboration Activity. Write 1- to 3-paragraphs for each message that describe and explain your choices. Your answer can reference your Learning Team discussion or you can make your own choices. Choose the most effective technology, medium, or combination of media for each of the following messages:

• A message from HR to all employees, explaining the changes to the company health plan in the coming year.

• A message from the CEO of a large company to employees, explaining negative news regarding the company appearing on national news channels.

• A message from a gym manager to clients about temporarily closing the pool in the gym. • A message from a professional association to members about the coming annual

conference. • Explain your answers.

Click the Assignment Files tab to submit your assignment.

Knowledge Check (with correct answers)

1. Which of the following statements is true about primary research? 2. Which of the following terms best describes the process that involves the analysis of data

collected by others with no direction from you or members of your organization? 3. Which of the following is of the least importance when analyzing data? 4. Which of the following raises the credibility of a report? 5. Which of the following is an advantage of documenting your research sources? 6. What does it mean to demonstrate originality in thought when using secondary research to

develop reports? 7. Which of the following demonstrates originality in thought when using secondary research

to develop reports? 8. Which of the following is true of persuasive messages? 9. Which of the following is the first step in the planning process for writing persuasive

messages? 10. Which of the following is true about understanding your audience?

COM/295 Week 4

New Hire Communication Peer Review

Word Count: 736 words! Complete the New Hire Communication Peer Review. Click the Assignment Files tab to submit your assignment.

New Hire Communication Peer Review Read the following sample student Week 3 New Hire Communication assignment. In the message, an HR staff member of ABC Company communicates the company’s culture, processes, procedures, and general information to new hires in emails. Sample Student Work: HR Email Communication for ABC Company New Hires...

Persuasive Messages Option #1 - Word Count: 534 words! Option #2 - Word Count: 1,084 words! Select a product or service for this assignment. Review Ch. 9 of Business Communication about writing effective

persuasive messages. Complete the following two parts to sell the product or service to two different audiences.

Part I:

Write a message to persuade your boss to invest capital resources to develop the product or service for sale. Include secondary research to support your argument and explain what you will do in case the selected product or service does not initially sell as much as expected. Cite and reference sources using APA formatting. Select the appropriate channel for delivering your message based on context, audience, and purpose. Explain why you selected the channel. Note: Part I is the basis of your Week 5 Persuasive Presentation assignment.

Part II:

Write a sales pitch to sell the product/service to the end consumer. The sales pitch that you write could be part of a marketing campaign, which can be the verbiage for a commercial, a flyer, a message posted on social network, and so on. Make sure to identify the context, as per the examples, in which the sales pitch will take place. Select the appropriate channel for delivering your message based on context, audience, and purpose. Explain why you selected the channel. Include an APA formatted title page for the assignment. Click the Assignment Files tab to submit your assignment.

CAREER CONNECTION: Resume Building Option #1 - Word Count: 610 words! Option #2 - Word Count: 525 words! CAREER CONNECTION: This activity connects to career by getting students started on building their resume. Go to Phoenix Career Services. Click on Resume Builder. Build your resume.

Copy your resume to a Microsoft Word document and submit it to your instructor. Make sure you include your introductory statement, which could be your career objective, qualification summary, or career summary. Include an APA formatted title page for the assignment. Click the Assignment Files tab to submit your assignment.

Knowledge Check (with correct answers)

1. Which of the following is true with regard to the use of slides and handouts during presentations?

2. What is the expansion of the acronym "AIM" in the content planning process? 3. The__________ of a presentation should include an attention-getter, a positioning statement,

and an overview.

COM/295 - Week 5

CAREER CONNECTION: Persuasive Presentation Create an 8- to 10-slide presentation, including detailed speaker notes,

based on the Week 4 Persuasive Messages Part I assignment. Apply the principles of designing effective slides discussed in the textbook as you develop your presentation. Include at least one visual to support on your slides, for example, using a line chart to show increasing sales. Include the following in presentation slides: • Title • Introduction • Recommendation • Benefits • Impact if product or service does not sell as much as expected • Conclusion • References Click the Assignment Files tab to submit your assignment.

Final Exam 2015/2016 NOTE: Final Exam Answers are highlighted and Page # of where to find the correct answer in the textbook is given next to each correct answer on the Final Exam.

ALL Final Exam Answers are 100% Accurate - GUARANTEED!

Instructions: Complete the Final Examination. You are allowed one attempt to complete the examination, which is timed and must be completed in 3 hours. Results are auto graded and sent to your instructor.

1. A colleague asks you for advice on how to understand the audience of his persuasive message. Which of the following pieces of advice will you offer?

2. Javier is an editorial manager at a publishing company. He wants to give one of his supervisors an “Employee of the Year” award. Which of the following supervisors should he choose if he is looking for an employee with a strong sense of caring?

3. Bao is conducting a study that compares the cost of keeping print messages on file versus storing digital messages in the cloud. What aspect of communications relates to the storage

of messages? 4. Which of the following is true of documenting secondary research sources? 5. Rick is trying to schedule a video teleconference with colleagues at several locations. To do

so, he needs to coordinate their schedules and also check to see if the company needs to invest in any additional resources to make it happen. By addressing coordination and resource issues, he is dealing with:

6. Lori is using secondary research to develop a business report. How can she write her report in a way that demonstrates originality in thought?

7. In the context of developing persuasive messages, which of the following is most likely to help you demonstrate a voice of competence?

8. Which of the following should contain all your research sources and should be provided at the end of your report?

9. Which of the following is an example of psychological noise? 10. One of the first tasks to accomplish when developing a presentation is to: 11. Which of the following is an example of projected cognitive similarity? 12. Your coworker LaRita has asked you to review her slide presentation. You notice that it is

difficult to recognize and process the most important ideas and information. To help her fix this, what will you recommend that she change?

13. In order to focus your presentation on people, you should: 14. A mistake that many job applicants make while creating resumes is: 15. By doing audience analysis, Radika discovers that the people she will be giving her sales

presentation to know very little about her product. Because of this, she is likely to decide to: 16. Which of the following is typically included in the drafting stage of writing an effective

business message? 17. In order to design your slides to facilitate ease of processing, you should: 18. __________ is the process of converting meaning into messages composed of words and

nonverbal signals. 19. Vanessa has been assigned the task of creating an effective business message aimed at

improving the productivity of the employees in her company. In the process of creating the business message, she studies the background of the employees, their needs, and priorities. To which step of the planning process for developing influential messages does Vanessa’s action typically belong?

20. In the context of persuasive messages, validating your readers means that you are: 21. Which of the following is typically included in the reviewing state of writing an effective

business message? 22. ________ noise occurs when communicators apply different meanings to the same words or

phrases. 23. Performing at the highest standards, not just for oneself, but for the team, for the supervisor,

for the consumer, and for the company’s shareholders, indicates a sense of _________. 24. Your resume should tell a story of: 25. Which of the following is useful advice on conducting business across cultures with those

who have limited English ability? 26. Which of the following facilitates a one-stop work space containing project and meeting

information, shared files, and communication platforms? 27. Which of the following is true of competence? 28. Gregor, who works at a textbook company, has put together a presentation proposing that

the company save money by getting its images from less expensive stock, photo sites. Gregor needs to present his idea to the executive committee. Considering the content of his presentation, which of the following people on the committee should he most try to influence?

29. Which of the following is a trait of individualists? 30. The career summary section of a resume should provide the candidate’s ________.

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