COMARCH CLOUD - AN OPTIMAL ENVIRONMENT FOR NICOLS' BUSINESSClient Case Study: Nicols

Fabrice DENOUAL, Group IT Manager (Nicols)

Ryszard KLUZA, ICT Business Unit Director (Comarch)

1. About Nicols

2. The inevitability of changes in Nicols Data Center – context by 2012

3. Nicols needs and market research

4. Project description

5. Why Comarch was selected and what are the advantages

AGENDA

40 years for Radio

NIVELLES

Belgium 700 employees

Nicols Headquarters

Manaufacturing facility

Nicols Poland

Manaufacturing facility

Nicols France

100 M€Turnover

NICOLS PRODUCT PORTFOLIO

Nicols competes in 3 major categories of Home Care products

Home Cleaning Air CareLavatory Care

NICOLS A FAMILY COMPANY

Nicols values

Integrity, Respect, Passion for winning, and progress

SELLING FOR YEARS TO THE MOST DEMANDING PARTNERS

NICOLS PRODUCT PORTFOLIO

SPONGE DREFT

Product of the year 2016

Elected for

Innovation

Attractiveness

Purchasing intention

NICOLS PRODUCT PORTFOLIO

WORLD’s FIRST DUO RIM BLOCK

with two different perfumes

An extraordinary fragrance experience

NICOLS PRODUCT PORTFOLIO

MULTI SOLID RIM BLOCKS

Our “star” product

DIGITAL REVOLUTION – A TRIPLE PHASE PROCESS

Cloud

87%4G

OFFER OF SERVICES ALWAYS FASTER

DIGITAL REVOLUTION

„You will be

assimilated.

Resistance

is futile.

COMARCH DATA CENTER

New Data Center generation 2016 has been operating

since last 9 th November

Why to change?

What was changed?

What are the benefits?

NICOLS CONTEXT BY 2012

New corporate strategy with a plant development in Poland.

Decision to move the Headquarter to Nivelles.

After a crisis, need to modernize and develop the IT features.

Stabilize IT Team and focus on Business expectations.

Stabilize IT expenses.

NEW DATA CENTER –

REASON TO CHANGE

Nicols Data Center was 10 years old

Slow

Limited and not adapted to new technologies

To low security level

Not supported by Microsoft

Expensive, need more and more Helpdesk

DECISION: TO OUTSOURCE THE DATA CENTER

WHAT IMAGE OF POLAND I USED TO HAVE

WHAT MY NEW REALITY

NICOLS NEED

CO-LOCATION OF EXISTING

NICOLS DEVICES

BACKUP SERVICES

DRC SERVICES IN PAAS MODEL

OVER 30 VIRTUAL

SERVERS IN THE HYBRID CLOUD

PROVIDING INTERNET TELECOM

MONITORING

5TB OF DISK RESOURCES

LICENSES MODEL

Nicols NEED – PARTNER KNOW HOW

FLEXIBLE OFFER WITH FINANCING MODEL ADAPTED

CONNECT NICOLS WITH BEST PRACTICES

CONNECT NICOLS WITH

EXPERIENCE RETURN

COMPANYEXPERIENCEDWITH SIMILAR

PROJECTS

INDIVIDUAL APPROACH TO THE PROJECT

SOLUTION BASED ON STANDARDS

ROBUST INTERNATIONAL

ACTIVITIES

SHARING THE RISK

FAASIAASPAAS

MONITORING SERVICES

COLOCATIONBACKUP

SERVICES

THE TENDER (REQUEST FOR PROPOSAL)

QU

AL

ITY

PRICE

█ Belgacom (Brussels)

█ Easynet (London)█ T-Mobile

(Warsaw)

█ Comarch (Krakow)

█ RealDolmen (Zaventem)

█ Deutsche Telecom (Berlin)

█ Attende (Warsaw)

NICOLS TRAJECTORY

move DR Nav 2009 AX7

2013

DC HybridFAAS/IAAS

2015

DRCPAAS

2016

DC HybridIAAS/PAAS

2017

DCPAAS

A progressive way to go from Capex to Opex. (After Capex amortizement).

BENEFIT FOR NICOLS

COST SAVING

TEAM STABILITYSAME FOR 3

YEARS

SMOOTH CHANGE FROM CAPEX TO

OPEX

FLEXIBLE APPROACH TO

PROJECT DEVELOPMENT

HIGH AVAILABILITYENFORCED

24/7SLA : 30 MN-2H

SECURITY IMPROVEMENT

ISAE 3402

IT RESOURCES ON DEMAND

IMPROVE EFFICIENCY OF IT

TEAM

BENEFITS –COMARCH

PERSPECTIVE

Homogenous: same software for all people

High level of security

Standardized: same devices

Real Time monitoring

Faster: login, applications, Navision, PPM, …

Adapted to new technologies (Skype, Video, …)

NICOLS – DATA CENTER IMPLEMENTATION

NICOLS – DATA CENTER IMPLEMENTATION

Local Resources – Global

Services

Global Competence

Center

Global Security

and Monitoring

COMARCH DATA CENTER

SERVICES

Application

DB Management

OS Management

Monitoring

Storage

Backup

HW/SW platform

Virtualisation

Network & Security

HIGH LEVEL DESIGN

COMARCH ADVANTAGES

ISAE 3402 certified. Highest level of security.

Stability: Same Comarch team from RFP until now.

Wojciech: Key account Manager

Lukasz: Solution Architect

Pawel: Project Leader - daily contact

Wadim: Technician - daily contact

4 years after the begining of our collaboration, this is the same team in charge to deliver the services.

Always focus to provide Nicols a good level of service.

Helpdesk SLA : 30 minutes for Urgent request – 2h generaly to answer.

COMARCH PROJECT MANAGEMENT

3 years of experience

PROJECT 1 - 2013 : Move Nicols on premise Data Center to Comarch Data Center Krakow 3 months between start and Go Live. 16 hours to do the « Go Live » move ZERO Incident

PROJECT 2 – 2014 : Move DRP from RealDolmen to Comarch DC Warsaw 2 months between start and Go Live 7 Hours to do the « Go Live » move ZERO incident

PROJECT 3 : 2015 : Data Center modernization Migration of 20 servers, 55 applications to Windows 2012, 18 databases to SQL 2012 Terminal server masterization with SCCM 2012 ERP migration of Nav 2009 to SQL 2012 User profile, systems configuration by GPO Go live « Big bang », 350 users. Smooth migration : 28 small incidents, no break.

WHILE COMARCH IS A KEY PARTNER FOR NICOLS

Competence & Technical Skills : Keep the knowledge

Project management : Planning, Meetings, Minutes.

We talk the same language: Change management ITIL V3. Acceptance, Pilot &

Production process.

Weekly contact with Reactive Support.

Are engaged and focus on results.

Internal organization with same level of maturity as with expertized Belgium

company on same sector.

Cost

QUESTIONS? Contact us

Fabrice Denoual Ryszard KluzaGroup IT Manager ICT Business Unit Director+32 67 87 50 60 | +33 680 460 789 +48 12 684 86 13 | +48 608 646 402

THANK YOU

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