COMARCHMOBILE CLAIMS ADJUSTER

insurance.comarch.com

www.comarch.com

2

COMARCH MOBILE CLAIMS ADJUSTER

COMARCH MOBILE CLAIMS ADJUSTER

Comarch Mobile Claims Adjuster is a solution for non-life insurance companies that have their own network of adjusters engaged in claims inspections in the field. The system allows to manage mobile adjusters, i.e. assign claims adjusters in accordance with their qualifications and availability, select optimal routes to destinations, and report with the use of performance indicators.

The solution also includes a mobile application for claims adjusters, which aims to facilitate and accelerate their work. The application available on smartphones or tablets shows the way to the appointed meeting place and displays all necessary information about the claim. It also allows to register all required information during the claim inspection, forwarding it immediately to the central claims system.

OPTIMAL MANAGEMENT

The primary aim of Comarch Mobile Claims Adjuster is to support the dispatcher’s work i.e. efficient allocating of tasks for mobile adjusters, arranging work schedules and commuting routes in an optimal way to minimize downtime and time spent in the car. The system points at the best solution according to the defined criteria of matching adjusters to types and places of inspections. The optimal match shows not only the shortest way to the destination, but also a mobile adjuster of appropriate qualifications. Thanks to a built-in database of claims adjusters with their qualifications and skills, the system can suggest e.g. sending a claims adjuster featured as ‘fraud detection specialist’ to inspect the claim that is described in the claims system as ‘high risk of fraud’.

DISPATCHER’S DESKTOP

The system is equipped with a dispatcher’s desktop, where the most important information and data for organizing the work of a mobile adjuster are displayed, e.g., graphs showing the current situation of a subordinate team at work (i.e. their workload, a number of unassigned tasks). Owing to such graphs, the dispatcher is able to quickly analyze the situation and take immediately actions. Desktop components are easily configurable and the users can arranged them on the screen by drag & drop.

PRECISE LOCATION

Navigation and location with the use of GPS and data from telecommunications networks is a standard feature of mobile devices today. Smartphones or tablets, which mobile workers are equipped with, send information about their current locations. This allows the dispatcher to plan next steps for all mobile adjuster team members, whose positions are displayed on the map with the help of GIS (Geographic Information System). For example, in critical or emergency situations the dispatcher can change the assignment and send another claims adjuster, who is nearest to the claim destination.

COMARCH MOBILE CLAIMS ADJUSTER SYSTEM ALLOWS FOR EFFICIENT MANAGEMENT OF MOBILE ADJUSTERS, WHICH RESULTS IN REDUCING COSTS OF CLAIMS ADJUSTMENT IN THE FIELD.

3

COMARCH MOBILE CLAIMS ADJUSTER

KEY FUNCTIONALITIES

� Orders and Tasks — is responsible for registration of damage inspection orders, updating information and closing orders. Orders have their own statuses, so the dispatcher can monitor the claim inspection progress (i.e. adjuster on the way, adjuster on the scene, inspection in progress, inspection completed, etc.). Moreover, tasks can be described by additional parameters (e.g., escalation), and attachments and important notes can be added to the task. The order is linked to the claim, so a claims adjuster, who receives the order can browse the details of the claim and the claimant.

� Resources — is a database of mobile claims adjusters cooperating with the insurance company, including their qualifications, rights and assigned work areas. For each mobile worker a starting address is defined (a place where the adjuster starts and ends the journey every day). Employees can be grouped e.g., by qualifications or area, what makes the team management more easy.

� Automatic Dispatcher — is a key module of the Comarch Mobile Claims Adjuster system. It is responsible for assigning tasks to claims adjusters. On the basis of availability, qualifications and adjuster work areas, the system suggests optimal solutions as far as time and travel expenses are concerned. The system is equipped with advanced algorithms, which calculate time and inspection travel costs.

� Time Management — is a graphical tool for managing adjusters’ assignments. The dispatcher schedules claims adjusters works, taking into account their availability and monitors all schedules on one screen. Moreover, the dispatcher can manually assign new tasks or modify tasks assigned automatically by the system. These actions are supported by automatically calculated Key Performance Indicators (KPI) that allow for objective quality assessment of created schedules.

� Maps — is a module responsible for storing and processing information related to locations. Maps allow for visualization of resources (adjusters, cars, orders) in a real-time mode, and routes to destinations. They also allow for savings the actual routes. Owing to GIS, the dispatcher can react to critical situations on a current basis and change order allocations if needed.

� Mobile Application — supports adjusters in the field. The application is available on mobile devices, both tablets and smartphones. The Mobile Application is equipped with the map with a preview of the route and navigation to the destination. The tool allows to communicate with the dispatcher and the main claims system. A mobile adjuster can view order details, information about the claim, customer contact data on the mobile device. A number of additional functionalities like even sending data and images to the investigated claim from the place of inspection – makes the work easy and speeds up the process of claim adjustment.

� Reports and Analyses — reports and Analyses is a module for dispatchers and managers to supervise employees and analyze productivity and costs associated with the claims adjustment in the field. The tool allows for creating and attaching own report templates, generating reports on demand and their scheduling with automatic email sending to the defined groups of users. The system is equipped with Key Performance Indicators (KPI) to measure business goals, i.e. productivity increase and cost reduction.

4

COMARCH MOBILE CLAIMS ADJUSTER

The architecture of Comarch Mobile Claims Adjuster

5

COMARCH MOBILE CLAIMS ADJUSTER

BUSINESS AND OPERATIONAL BENEFITS

The main advantages of implementing Comarch Mobile Claims Adjuster:

� Adjuster productivity growth — increase in the number of claims inspections performed by one adjuster in one day, owing to optimal scheduling

� Dispatcher productivity growth — increase in the number of mobile adjusters managed by one dispatcher, owing to automation of complex tasks (scheduling, reporting, etc.)

� Reduction of task cost and realization time — thanks to optimal scheduling of consequent inspections, mobile claims adjusters travel less and have shorter downtimes, so they can spend more time on their proper work

� Speeding up the claims adjustment process — the possibility to arrange an inspection at the first contact with the claimant, e.g., when the claim is reported via call-center, and to immediately react to unexpected events by monitoring the current situation

� Professional service — insurance company reputation also depends on the claims adjustment process. A well-prepared claims adjuster with up-to-date information about the claim, who enters data and photos of the inspected scene via mobile device to the main claims system, strengthens the positive image of the company as an innovative and professional one

� Increasing mobile adjuster satisfaction — working with a tool that supports and facilitates realization of tasks, as well as accelerating achievement of goals makes the adjusters more effective and satisfied as they do not waste their time entering data to multiple systems of the insurance company.

Poland HQComarch SAAl. Jana Pawła II 39a31-864 KrakówPhone: +48 12 64 61 000Fax: +48 12 64 61 100

AustriaComarch AustriaMariahilfer Straße 123A-1060 Vienna Phone. +43 1 910 66 0 Fax. +43 1 910 66 66

BelgiumComarch AGAvenue Louise 65B-1050 BrusselsPhone: +32 2 535 78 68Fax: +32 2 535 77 00

GermanyComarch AGLyoner Str. 20 60528 Frankfurt/Main Phone. +49 69 962 37 62 00 Fax. +49 69 478 69 27 00

LuxemburgComarch Luxembourg SarlRoute d’Arlon 23L-8008 StrassenPhone: +352 271 168 18

SwitzerlandComarch Swiss AGMühlemattstrasse 86004 LuzernPhone: +41 41 410 90 12

United KingdomComarch UK Ltd19 Eastbourne TerracePaddingtonLondon W2 6LGPhone: +44 20 3626 0145Fax: +44 20 3626 0203

finance@comarch.com

www.comarch.comwww.finance.comarch.com www.insurance.comarch.com

ABOUT COMARCH

Established in 1993, Comarch is one of leading software houses in Europe with over 4000 employees worldwide and over 3000 successfully completed projects. Comarch focuses on innovation – more than 1100 IT engineers are directly involved in R&D in several locations in Europe. Comarch Financial Services Unit specializes in designing, implementing and integrating solutions and services for banks, insurers, asset management companies, pension & investment funds, brokerage houses, and other financial institutions. Our expertise and flexibility has gained worldwide recognition with a significant portfolio of customers such as Aviva, Allianz, AXA, Aegon, ING, UniCredit, UNIQA, ERGO, Generali, AIB, and Raiffeisen.

You can find more information about Comarch at www.finance.comarch.com or in Gartner and Celent reports.

Comarch Społka Akcyjna with its registered seat in Kraków at Aleja Jana Pawla II 39A, entered in the National Court Register kept by the District Court for Kraków-Śródmiescie in Kraków, the 11th Commercial Division of the National Court register under no. KRS 0000057567. The share capital amounts to 8,051,637.00 PLN. The share capital was fully paid. NIP: 677 - 00 - 65 – 406.

Copyright © Comarch 2014. All rights reserved. EN - 2014.03

http://www.finance.comarch.com