How to blend your air conditioner into your landscapingNew Concealment Units

ASAP is more than a great service...Technicians have fun!

Is your home flood-proof?

A Must Read For Your Indoor Comfort Spring/Summer 2008

Comfort ZoneSpring rainstorms, humidity & heat all threaten your home...are you ready?

New AC offer is very cool

from the Technicians You Can Trust With Your House Keys!®

Page 2 Call (913) 384-4440 or (816) 285-4440

Comfort Zone • Spring/Summer 2008

Early Bird AC Tune-UpIt’s time once again to tune up your air conditioner or heat pump. Remember that annual maintenance means you should tune-up your cooling system once a year, regardless of the month in which you do it. So why not jump on the task now, before the rush, and get rewarded for doing so. Check our back page for an “Early Bird” Special!

This publication is printed to provide customers with information about Anthony Plumbing, Heating & Cooling services, new comfort technology, updates in utility usage/programs, practical tips and more. © 2008 Anthony PHC

Questions & Comments Please contact Steve Burbridge, Customer Relations at (913) 384-4440 or sburbridge@anthonyphc.com Our Mission To provide a consistent, value-added service experience of the highest quality for every customer...every hour...of every day. This service experience must exceed expectations to the point the customer will be so delighted with us, they feel compelled to tell others so they can benefit too.

Our ServicesAir CleanersAir ConditionersBoiler SystemsDehumidifiersDuct Sealing

Stand-by GeneratorsSump PumpsThermostatsFurnace & AC TuneupsWater HeatersZoning Systems

Faucet InstallationFurnacesGarage HeatersGarbage DisposersUV Germicidal LampsHeat Pumps

High-Efficiency FiltersHumidifiersASAP (Anthony Service Agreement Program)Plumbing Repair

Good News TravelsThank you to those below who referred us!

Jim CollinsDave JohnsonDon MeansDoug AdamsFarr CompanyLeo SweeneyFrank & Teresa MedinaFritz EdmundsGary AnthonyGary HarperGene SixtaJan JobsonJerry NealJim DollinsJim LarsonJim McCrabJim RandolphJohn DavisJohn TiszkaJudy BakerKevin Kombrink

Les DrennonLinda CrowMarcia GillisMarco & Sharon CramerMark JinkinsMcCoy SalesMichael Sarah EasonMike JonesMike McDowellMike McGonigleMike O'ConnellMike TreasNina MacCabeNorman BreshearsPatty BrennanPerry SelfridgePhil Kratofil

Ray SchafferRichard & Karen FiskeRichard DreherRita NortonRob HollandRob CharltonRoger SchultzRon WallRoxanne ManningRyan ParshallSean EtheridgeSue CarlsonSusan EdwardsTom BrassfieldVirginia Heydenreich

Al HerreraAll Star AwardsAmos RobertsAmy KnappAndy & Lisa WingfieldAngie PetersonBarb DuffyBill OadesBob AtchityBob CarlsonBob GouldBob JochensBob RobergeBruce ChykaBuddy HahsCarolyn SniderChris LinquistCody SalesCraig GaffneyCurt Peterson

Start With Trust

Technicians You Can Trust With Your House Keys!®

www.anthonyphc.com Page 3

You may have noticed that the BBB recently changed its logo and added the words “Start With Trust.” At Anthony Plumbing, Heating and Cooling, our registered slogan is “Technicians you can trust with your house keys.”® Just like the BBB, we ensure that the highest standards of trust are set and maintained.

Your home or business is a valuable asset. We readily accept the seriousness of the obligation to provide you with trusted technicians that deliver safety, health and comfort. Our technicians are background-checked, criminal-free, drug-free, and fully uniformed, they display photo IDs and even have their photos on the sides of their trucks. You can have the same technician back at each visit – just like small town service. Anthony is locally owned and committed to the highest level of customer service.

In this day and age, security is a huge concern. We all need to be concerned about who we let in our homes. With Anthony, you will not get a glorified filter changer or a newly minted “technician” that has to meet a sales quota every day. You also will not get a new house construction worker who is not used to performing work in a furnished home. Our technicians possess a much higher skill level than a new house construction worker or trainee!

If you are an existing customer reading this, thank you for your loyal patronage. If you are considering becoming a customer, do what the BBB says - “Start With Trust” and switch to Anthony Plumbing, Heating and Cooling.

Trust is Everything by Steve Burbridge, Customer Relations/Co-Owner & former BBB Board Member

I wholeheartedly agree with the new BBB (Better Business Bureau) logo!

Goodbye Incandescent Bulbs In addition to raising auto fuel efficiency standards 40 percent, an energy bill passed on December 18, 2007, banning the incandescent light bulb by 2014.

The President signed the bill into law after the paperwork was delivered in a Toyota Prius hybrid vehicle. Rep. John D. Dingell, chairman of the House Energy and Commerce Committee, said the legislation will boost the energy efficiency of "almost every significant product, tool and appliance that we use, from light bulbs to light trucks."

The phase-out of incandescent light is to begin with the 100-watt bulb in 2012 and end in 2014 with the 40-watt bulb. All light bulbs must use 25 percent to 30 percent less electricity by 2014. By 2020, bulbs must be 70 percent more efficient than they are now.

Australia was the first country to announce an outright ban by 2010.

Critics of Thomas Edison's invention argue it uses more energy to produce light than the compact fluorescent, or CFL, bulb.

While standard light bulbs cost about 50 cents, the spiral CFL sells for about $3. Advocates argue, however, the CFL lasts five years longer and uses about 75 percent less energy.

Page 4 Call (913) 384-4440 or (816) 285-4440

Bummer!

We Won! Thanks to You.Only the top 5% of service company's can become an Angie's List "Award Winner". We maintained and "A" Rating all year in 2007. If you are an Angie's List member, help keep us at the top by posting feedback on www.angieslist.com. Anthony customers know the difference between average service and GREAT service!

"A" Rating

Our Country's First Wind-Powered CityRock Port, Missouri is the first wind

powered city in the United States, supplying a town of 1,395 with all their power needs.

ASAPAnthony Service Agreement Program

Congratulations to those who acted fastThe sad news is that the government has not renewed the Tax Credit Act which awarded homeowners deductions on their taxes for energy-efficient, money-saving home improvements. So not everyone was in the market for a new high-efficiency furnace or air conditioner. If you missed out though, you have another chance to take advantage of free money. Read KCP&L's Cool Homes Program (page 9)

www.anthonyphc.com Page 5

Print Money with Your AC by Cecil Davis, Operation Manager & Co-owner

Well, OK, you can't exactly print dollar bills using your A/C unit. You can, however, do the equivalent by having a properly operating, efficient air conditioner. In addition, the last thing we want is to have the air conditioner go belly-up during the upcoming hot months. A comprehensive tune-up can help avoid that.

Here at Anthony, we have a lot of fun getting ready for Spring tune-ups (annual maintenance). You may have seen photos of our Technicians You Can Trust with Your House Keys® doing the A.S.A.P. Yeah, it's something like the song "YMCA", only our ASAP saves you money on your utility bills.

It doesn't cost...it pays!

iiii

Fresh Air in Your Home... All Year Round!According to the EPA, concentrations of toxic pollutants can be up to one hundred times greater inside a home than outside, even in our smoggiest cities. Poor ventilation in the home can lead to stuffy air and a build-up of unpleasant odors, irritating pollutants and potentially harmful gasses, such as radon or carbon monoxide. As homes are built tighter with better windows, more insulation and higher-efficiency heating and cooling systems, the need for adequate ventilation becomes even more important.

the usual Suspects:Odors - emitted from litter boxes, trash cans, laundry hampers, cooking, smoking, paints and solvents. Gases and vapors - emitted from new carpeting, building materials, cleaning supplies, candles, pesticides, personal care products, glues and adhesives. Stale and stuffy air - a result of today's energy efficient "tight" building techniques. Spring Air Cleaner Special Check inside

back page!

Spring is here...and so are allergies!I had an Aprilaire 5000 installed when I knew I was getting my grandchild. The day it was installed, he crawled over, put his nose right by the air vent, and took a deep, deep breath in. At that point I knew why you call it Aprilaire because that is what it makes my air in my home smell like. Thanks! - J.G. Read more fresh testimonials at www.aprilaire.com

What you Can Do to treat the Symptoms Store volatile chemicals and cleaning products outside the home. •Keep litter boxes away from heating and cooling system vents. •Change your furnace filter according to manufacturer's recommendations. •Have your fireplace and/or wood stove periodically cleaned and inspected. •Clean dryer vents on a regular basis. •Open windows and doors, as weather permits, to replace indoor air with •fresher, outdoor air. Before new carpeting is installed, ask your retailer to unroll and air out the •carpet in a well-ventilated area. Open windows while carpet is being installed. Utilize exhaust fans in bathrooms and ventilation hoods above stove tops. •Ventilate crawl spaces, attics, hobby, and work spaces. •

Fresh Ideas for Indoor Air

www.anthonyphc.com Page 7

Your Pets Need Comfort, Too! an anthony Customer Focus

Veterinary Specialty & Emergency Center (VSEC)VSEC is an ASAP (Anthony Service Agreement Program) customer, and we would like to tell you how they focus on making life more comfortable for our wonderful and furry four-legged friends.

If you have a dog or cat emergency, not knowing who to turn to can be scary. Most veterinarians are closed past 6pm, and you have few options should your pet need immediate assistance. VSEC receives both referrals from area veter-

inarians as well as from clients whose pets need emergency care. Located at the intersection of Quivira and 110th Street in Overland Park, VSEC is open 24 hours a day, 7 days a week, 365 days a year (just like Anthony). no bones about it, you can trust their staff of professionals when you need help!

VSEC has a staff of 65 with 18 doctors working around the clock. Here are just a few of the services they offer:

Internal Medicine Biopsy & Tissue Sampling Procedures, Intravenous Fluid & Nutritional Support, Ultrasounds & Endoscopies, Blood Testing & Blood Banking

Cancer CareSurgery, Chemotherapy & Radiation Treatment

neurology/neurosurgeryCT Scans & MRI's, Spinal Taps & Specialized Blood Testing, Intracranial & Spinal Surgery

Physical RehabilitationExercise equipment such as Underwater Treadmill, Ultrasound & Electrical Stimulation, Home Care Techniques, and Post-Surgical Exercises.

SurgeryOrthopedic, Soft Tissue Surgery, Laparoscopy and Thoracic Surgery

CardiologyEchocardiography, ECG Rhythm Evaluation, Cardiac Pressure & Blood Flow Msmts, Corrective Surgery & Pacemakers

ophthalmologyCataracts, Dry Eyes, Glaucoma, Injuries, Cosmetic Conditions, and Retinal Disease

Critical & urgent ServicesOxygen & Fluid Therapy, Advanced Patient Monitoring, Pain Relief, and around-the-clock nursing care.

You can find more detailed information about any of these services on their website at www.vseckc.com. So let Anthony take care of your indoor comfort, and let VSEC take care of your pet's comfort!!!

Spring Rains Cause Major Damage by Paul D’Agostino, Plumbing Supervisor

Did you know that your home is 85% more likely to be damaged by water than

by fire? Water does a lot of damage to homes because the materials homes are made of can be destroyed when penetrated by water: wood, carpet, insulation, plaster, drywall, and more.

Basement flooding and sump pump breakdown can be especially bad due to electrical problems that can arise. We always recommend a sump pump (if you don't already have one), and a battery backup sump pump.

See special offer on page 15

It doesn't have to rain to cause water damage in your home. The average home has hundreds of feet of pipe that carry water to nearly every part of your house. Your home is always one pipe-leak away from flooding. Unless....

We found these handy water alarms that can save your home and everything in it. Just put this little alarm under sinks and it will detect the slightest drop of moisture. They work next to washing machines, toilets that overflow, sump pumps that stop working, under dishwashers, by water heaters, and near floor drains.

Ask our plumber about water alarms... they're on our trucks!

Amazing Water Light Protects YouAsk us to install a beautiful glowing faucet light that tells you the temperature through color. When you turn the faucet on, it glows blue if the water is cold and red if the water is hot. Children enjoy washing their hands in the colored water and it impresses guests who visit your home.

Page 8 Call (913) 384-4440 or (816) 285-4440

Simple installationSafe around children

Affordable1-year warranty

Extra loudLong battery life

www.anthonyphc.com Page 9

Get Your Money BackFrom the electric company, Plus receive a FREE SIX-PACK OF COMPACT FLUORESCENT LIGHT BULBS when you schedule a FREE “CHECK ME” EVALUATION with Anthony! Read how with KCP&L’s New . . .

KCP&L Cool Homes “Replacement” ProgramInefficient Air Conditioner or Heat Pump Operating at 8.0 **EER or less.

New Equipment *SEER Level Instant Rebate Amount

14.0 to 15.99 SEER (EER > 12.0) $650 per system16.00 SEER or higher (EER > 12.8) $850 per system

Free Service/Rebate Program by Dan House, Comfort Consultant

The Kansas City Power & Light Cool homes Program is a residential

central air-conditioning or heat pump program. It helps KCP&L customers maintain the operating efficiency of their units and provides a great rebate for upgrading to new high-efficiency systems. It’s important for us to check your air conditioner now because if it dies...you’re not eligible.

how the Cool homes Program Works KCP&L customers may have their existing central air cooling system tested by a “CheckMe” trained Anthony technician for free to see if it can be brought back to manufacturer's specifications, or you may qualify for a KCP&L rebate to replace your system with a high-efficiency air conditioner or heat pump.

Customers purchasing electric heat pumps will qualify for a lower whole-house electric rate through KCP&L eight months of the year (mid-September to mid-May). Call customer service to learn more or to schedule a free consultation.

*SEER = Seasonal Energy Efficiency Ratio. **EER - Energy Efficiency Ratio

This is the solution for those homeowners who think that air condition-ers are an eye-sore on the outside of their home.

Concealed. It’s an incredible design concept that can be displayed front and center - except no one will see it. It’s the new Concealment Option that makes an outside unit nearly invisible. Front yard, side or back, this nature-inspired design blends right in with your home’s landscaping. So the Affinity Series system - already known for its efficient, quiet operation - is as hard to see as it is to hear. Design. Each unit is painted with automotive-grade powder paint and then coated with a patented hydrographic film, so the beautiful finish is super-durable and extremely weather resistant. The pattern of leaves, limbs and bark has been created to blend in with a wide range of landscapes, from shrubbery to natural grasses to areas with minimal greenery.

So you spent all that money on landscaping.

Now what about the ugly box ?

"Concealment" Heat Pumps and Air Conditioners are the Answer!

• Environmental Friendly Refrigerant and Environmental Friendly Appearance

• Up to 18 SEER (Seasonal Energy Efficiency Ratio)

• Two-stage cooling or heating (heat pump)

• QuietDriveTM Quiet Operation

• Hydrographic coating that will not fade

Page 10 Call (913) 384-4440 or (816) 285-4440

Pour the juice concentrate and 1 can of water into a pitcher. Mix to combine, then pour the juice into two ice cube trays, adding raspberries or sliced strawberries if you wish. Freeze. Combine 2 quarts of water and sugar in a medium saucepan. Bring to a boil and stir to combine. Reduce to a simmer and cook until the sugar is dissolved, about 1 to 2 minutes. Remove from heat. Strain the lemon juice through a fine sieve into the sugar syrup. Chill. Slit each lemon slice once, from center to rind, then press the slits onto eight glasses. Fill each glass with 3 berry ice cubes and the lemon-ade. Garnish with a mint sprig. Makes 8 glasses.

Wild Mango Tango SmoothieFor this tropical smoothie, select a mango that's ripe but firm enough to peel and slice. 1 cup mango slices, 1 dash white grape juice, 4 scoops vanilla frozen yogurt Combine the mango slices, grape juice and frozen yogurt in a blender or food processor. Blend until smooth. Makes 1 serving.

The Classic Root Beer FloatA root beer float is perfect for kids and adults alike. 1-1/2 cups root beer, 1-1/2 cups vanilla ice cream For a 16 oz. glass, use one scoop of ice cream. Pour in enough root beer to cover. Add another scoop of ice cream to the top, if desired, and serve with a spoon and a straw. Makes 1 serving.

Fun & Refreshing Spring Coolers

Anthony’s KitchenVery Berry Ice-Cube Lemonade: 1 11.5-oz. can frozen concentrate strawberry or any berry mix juice, 24 raspberries or 8 strawberries, sliced (optional) 2 quarts water 1 1/3 cups sugar (or more, to taste) 1 1/3 cups fresh lemon juice 8 lemon slices 8 mint sprigs

www.anthonyphc.com Page 11

Air Conditioner"Russian" Roulette a game you don't want to play!!! by Frank Laster, Comfort Consultant

Many times I speak to homeowners about replacing their heating and cooling system when they are faced with the choice of costly repairs vs. replacing. the worst time to be faced with this dilemma is when you don't have air conditioning in the heat of summer. It's a well-known fact that most older or undersized air conditioners break down on July 4th, one of the hottest days of the year. You can avoid this problem by planning ahead. Don't play Air Conditioner Roulette, you won't like the miserable results.

here is why it's ok to replace a working air conditioner or furnace:

If it is more than 12 years old, you should consider replacing it with a new high-efficiency system. A new heating and air conditioning system could save up to 50 percent on energy costs. While

these products save you money on utility bills, they also offer a better degree of

comfort in your home. Plus if you do this on a planned basis, you can take the time to

design the perfect system for your lifestyle.

Invite us out to look at your current heating and cooling system. We will tell you what your

system's efficiency is, look at your past utility bills, and advise you on whether or not you can

save a bundle and improve your comfort levels.

How cold was our winter?Near normal temperatures and near normal precipitation charac-terized Kansas City this winter. According to the NOAA's National Weather Service in Pleasant Hill, the average winter temperature for the 2006/2007 season was 360. This last winter the average temperature was 32.40. Brrrrrrr !!!

Page 12 Call (913) 384-4440 or (816) 285-4440

dO yOU FEEL LUCKy...dO yA?

Free 10-Year Parts & Labor

Until May 31, 2008 on High-Efficiency Air Conditioners, Heat Pumps & Furnaces

take advantage of amana’s spring special with an anthony Installation!

Free 10 year parts & laborLifetime Unit Replacement (if compressor fails)12 Months, No Payments (with approved credit)Experienced, background-checked installersExclusive Anthony GuaranteesPlus KCP&L offers up to $850 in rebates (see page 9)

air Conditioners & heat Pumps14, 16 and 18 SEER Models

(Seasonal Energy Efficiency Ratio)

FurnacesVariable Speed 80% & 90% Furnaces

plus 95% Efficient Furnaces

Congratulations Earl Katz!Comfort Consultant Frank Laster (left) presented Earl Katz (right) with a large, LCD flat screen TV. Earl was the lucky winner of our December "Private Sale" contest. Everyone who had Anthony out to talk to them about replacing their furnace during our $499 Furnace Sale were entered into the drawing.

www.anthonyphc.com Page 13

The MailboxCustomer Comments and feedback are the pipeline of our success! Go on-line at www.anthonyphc.com

and give us your valuable input.

Page 14 Call (913) 384-4440 or (816) 285-4440

Your Comfort Consultant was very accommodating, staying here until the installation crew came to do the job, so that I could get to work; and then secondly, I just thought it was remarkable how clean and picked up these guys were. Also how much I appreciated that I didn't have to do anything once they left. It was just such a pleasure to be able to walk in my house and know that people were working but I didn't have to deal with the domestic clean-up that many people leave behind; so thank you! - L. Gilgus, Overland Park

We are extremely happy customers and completely satisfied with your employee and the plumbing work he did. The work was done at my daughter's 85-year-old house in the Brookside area. As you can imagine, the house had the old worn-out cast iron drains as well as the lead trap which was leaking. The technician came to the rescue and made her feel at ease with his explanation and recommendations as how to remedy the problem. He even worked around her schedule at work. - T. Hersperger, Brookside

I have known you for years but never had need of your services until now. What a difference between Anthony Plumbing, Heating and Cooling and your competitors! As you know, I have used another company for years just so they can take care of my appliances. Their service is nothing like your service. I have to fight for everything to get them to honor their commitments and they still don't honor them all. And sometimes when they honor them, they overcharge. This is just the opposite of your company. Nothing was stressful. It was easy to get a straight answer to every question, including economic

questions. How nice to have a professional person at your home. - J. Hornack, Overland Park

Your Comfort Consultant was very thorough in his evaluation of the existing furnace and air conditioner and all of my requirements for their replacement. He suggested several options and helped me select the one that best suited my needs. His help was invaluable. The

installation crew finished in one day. They were also thorough and checked every detail to make sure everything was done right.

- W. McKay, Kansas City

Thank You!

Phone Answered Locally...by us!Cheryl Hinkle, Customer Service: We think it's important to have our own experienced staff answering your questions and scheduling service to your home. As other companies start outsourcing to an answering service in another city or state, you can always count on local service from Anthony, 24 hours a day, 7 days a week!

Schedule appointments on-line at www.anthonyphc.com

Early Bird Cooling Tune-Up 10% Off before April 30th

Aprilaire 5000 Air Cleaner Installation $50 Off

www.anthonyphc.com Page 15

The most comprehensive maintenance you will find! Help prevent costly repairs, emergency breakdowns, increase

efficiency and safety. ASAP customer always get 15% off.

Must present coupon, not valid with other offers or discounts

(913) 384-4440 (816) 285-4440

No worries. When the power goes out or your existing pump breaks down, your home is protected with a battery backup system. Please schedule before May 31st.

Must present coupon, not valid with other offers or discounts

(913) 384-4440 (816) 285-4440

Breathe easier in your own home. Reduces airborne contaminates like mold, dust, pollen, ragweed, pet dander

and more! Please schedule before May 31st.

Must present coupon, not valid with other offers or discounts

(913) 384-4440 (816) 285-4440

$50 off Sump Pumpsor a Battery Backup Pump

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