MiniSTrY OF PriMArY AnD SeCOnDArY eDUCATiOn
COMMerCe SYLLABUS
FOrM 1 - 4
2015-2022
Curriculum Development and Technical Services, P.O. Box MP 133, Mount Pleasant, Harare
©All Rights ReservedRevised 2015
ZIMBABWE
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Commerce (Form 1 - 4) Syllabus
ACKNOWLEDGEMENTS
The Ministry of Primary and Secondary Education would like to acknowledge the following:
l The National Commerce Syllabus Panel
l Zimbabwe School Examinations Council (ZIMSEC)
l Polytechnic and Teacher Training Institutions Representatives
l Universities Representatives
l United Nations Children’s Educational Fund (UNICEF)
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Commerce (Form 1 - 4) Syllabus
TABLE OF CONTENTS1.0 ACKNOWLEDGEMENTS ................................................................................1
1.0 PREAMBLE......................................................................................................21.1 INTRODUCTION..............................................................................................21.2 RATIONALE...... ................................................................................................21.3 SUMMARY OF CONTENT ...............................................................................21.4 METHODOLOGY AND TIME ALLOCATION ....................................................21.5 ASSUMPTIONS................................................................................................31.6 CROSS-CUTTING THEMES ............................................................................3
2.0 PRESENTATION OF THE SYLLABUS............................................................3
3.0 AIMS................ .................................................................................................3
4.0 SYLLABUS OBJECTIVES...............................................................................4
5.0 TOPICS................... ..........................................................................................4
6.0 SCOPE AND SEQUENCE..............................................................................11
7.0 COMPETENCY MATRIX ................................................................................11
FORM 1 SYLLABUS ......................................................................................11
FORM 2 SYLLABUS......................................................................................20
FORM 3 SYLLABUS......................................................................................30
FORM 4 SYLLABUS......................................................................................40
8.0 ASSESSMENT.....................................................................................................44
8.0 SCHEME ASSESSMENT....................................................................................45.
8.4 CONTINUOUS ASSESSMENT.............................................................................46
8.5 SUMMATIVE ASSESSMENT...............................................................................46
8.6 SPECIFICATION GRID........................................................................................46
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Commerce (Form 1 - 4) Syllabus
1.0 PREAMBLE
1.1 IntroductionThe Commerce syllabus is a four year learning areacovering Forms 1–4. The syllabus prepareslearners for life through provision of knowledge,skills, values and understanding ownership ofmeans of production in the commercial world withina Zimbabwean context. It lays the foundation forcareers in the business field and provides the basisfor further studies in related disciplines. Thesyllabus intends to develop in learners self-reliance,enterprise, critical thinking, problem solving,resource management and leadership skills.Learner centered approach to the learning andteaching process should be adopted.
1.2 RationaleThe study of commerce equips learners withpractical enterprise skills, value addition skills andbusiness related competences .This will enablethem to function properly in the prevailing socio–economic, cultural, political and technologicalenvironment. It promotes self-reliance for theenhancement of economic growth through theownership and exploitation of the means ofproduction such as land, and capital.
The Commerce syllabus enables learners to develop the following skills:
l Problem solvingl Critical thinkingl Decision makingl Conflict managementl Leadershipl Self-managementl Communicationl Technical and innovativel Enterprise development
1.3 Summary of ContentThis syllabus intends to provide a theoretical andpractical knowledge base for students in thecommercial world such as production, consumerprotection, business organization, financialmanagement, trade and aids to trade.
1.4 Methodology and time allocation
1.41 MethodologyIn this syllabus, learner centered methods andapproaches are encouraged.
The principles of inclusivity, relevance,individualization and concreteness shouldinfluence the choice of teaching methods so thatlearning of Commerce embrace the diversity ofall learners.
The methods are not mutually exclusive andmay be used in combination. The followingmethods are suggested:
l Group workl Researchl Educational toursl Simulations/ Role playl Questions and answersl Case studyl Mini enterprise approachl Discovery l Problem solvingl Demonstrationsl Seminarsl Debatesl Quizl Gamesl Project work
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Commerce (Form 1 - 4) Syllabus
1.42 Time AllocationIn order to cover the content adequately, Form 1to 4 Commerce should be allocated at least 4 fortyminute lessons per week, at least 1 Educationaltour and at least 2 Seminars per year. Educationaltours should be allocated 1 working day per term.
1.5 Assumptions
It is assumed that all learners:
l are constantly participating in and interactingwith commercial activities like buying andselling.
l have access to some means of production.l desire to contribute meaningfully to thecommunity and nation at large.
l have a desire for self-reliance through runningtheir own enterprises.
l are aware of the prevailing commercialenvironment.
1.6 Cross-Cutting Themes
The Commerce learning area will encompass thefollowing cross cutting themes:
l Information Communication Technology (ICT) l Risk and Disaster managementl Financial literacyl Human Rights and responsibilitiesl Collaborationl Environmental issuesl Enterprise skillsl Gender l Heritage
2.0 PRESENTATION OF THE SYLLABUSThe syllabus is presented as a single documentcatering for Forms 1 – 4.
3.0 Aims
The syllabus enables learners to:
3.1 develop an appreciation of the environment withinwhich commercial activities take place.
3.2 acquire knowledge and understanding of thelanguage, concepts and decision-making proceduresof commercial activities.
3.3 develop knowledge and understanding of the impactof information technology in commercial activities.
3.4 develop knowledge and understanding of the natureand significance of innovation and change on commercial activities.
3.5 prepare for life and work in an indigenised economyand increasingly globalised and competitiveenvironment.
3.6 demonstrate desirable financial literacy andnumeracy skills including practical competenciesnecessary to run a business.
3.7 acquire lifelong business management skills in linewith emerging opportunities and challenges of thelocal, national and global society.
3.8 Participate in voluntary service and leadership aswell as contribute meaningfully to the developmentof the country.
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Commerce (Form 1 - 4) Syllabus
4.0 SYLLABUS OBJECTIVESBy the end of four years of secondary education, learnersshould be able to:
4.1 demonstrate knowledge and understanding of thepurposes and functions of commercial activities and commercial institutions.
4.2 describe the environment in which commercial activities take place.
4.3 explain relevant terms used in business.
4.4 interpret information from graphs, charts and tables.
4.5 analyse significant factors to consider in a commercial situation.
4.6 present and interpret information in the form of graphs, diagrams and tables
4.7 apply knowledge and skills to solve problems in commercial situations.
4.8 make accurate judgments on commercial issues.
4.9 assess the impact of ICTs on commercial activities.
4.10 communicate commercial information in writing, verbally, diagrammatically and graphically in a coherent and logical manner.
4.11 carry out self-reliance project.
5.0 TOPICSThe syllabus topics are as follows:
l Production l Tradel Consumer protection l Business Organisationsl Enterprisel Finance and Bankingl Insurance and Assurancel Business Communicationl Transportl Warehousing l Marketing
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10Commerce (Form 1 - 4) Syllabus
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11Commerce (Form 1 - 4) Syllabus
7 CO
MPETENC
Y MATRIX
FORM
1 SYLLABU
S 7.1 PROD
UCTION
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12Commerce (Form 1 - 4) Syllabus
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f who
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cash
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l -
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arke
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MB)
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kets
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serv
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of w
hole
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who
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ritin
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on fi
ndin
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isits
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nter
view
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cust
omer
s on
ser
vice
s pr
ovid
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y th
e w
hole
sale
r R
esea
rchi
ng o
n th
e ty
pes
of w
hole
sale
rs
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linin
g re
ason
s fo
r by
pass
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a w
hole
sale
r L
istin
g th
e pu
rpos
e of
Mar
ketin
g B
oard
s D
escr
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g th
e fu
nctio
ns o
f Mar
ketin
g Bo
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g fu
nctio
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f com
mod
ity
mar
kets
Rec
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book
s R
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ols
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oney
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ampl
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con
sum
ers
need
pr
otec
tion
Ide
ntify
way
s in
whi
ch c
onsu
mer
s ca
n be
exp
loite
d E
xpla
in c
onsu
mer
righ
ts
Dis
cuss
thei
r res
pons
ibilit
ies
as
cons
umer
s
Rea
sons
for c
onsu
mer
pr
otec
tion
Con
sum
er ri
ghts
R
espo
nsib
le c
onsu
mer
be
havi
our
Dis
cuss
ing
area
s w
here
con
sum
ers
need
pro
tect
ion
Exp
lain
ing
way
s in
whi
ch c
onsu
mer
s ca
n be
exp
loite
d D
ebat
ing
cons
umer
righ
ts
Out
linin
g th
eir r
espo
nsib
ilitie
s as
co
nsum
ers
Rec
omm
ende
d te
xtbo
oks
IC
T to
ols
Res
ourc
e pe
rson
s C
onsu
mer
Cou
ncil
Act
Pam
phle
ts fr
om
Con
sum
er C
ounc
il
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NSUM
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TECTION
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Impo
rtanc
e of
Bu
sine
ss
Org
anis
atio
ns
Ju
stify
the
impo
rtanc
e of
bus
ines
s or
gani
satio
ns
Im
porta
nce
of b
usin
ess
orga
nisa
tions
D
iscu
ssin
g th
e im
porta
nce
of
busi
ness
org
anis
atio
ns
Rec
omm
ende
d te
xt
book
s
Busi
ness
se
ctor
s
Des
crib
e pr
ivat
e an
d pu
blic
sec
tors
I
dent
ify ty
pes
of b
usin
ess
units
und
er
priv
ate
and
publ
ic s
ecto
rs
Priv
ate
and
publ
ic s
ecto
rs
Typ
es o
f bus
ines
s un
its
Tab
ulat
ing
the
diffe
renc
es b
etw
een
priv
ate
and
publ
ic s
ecto
rs
Cla
ssify
ing
busi
ness
uni
ts in
to p
rivat
e an
d pu
blic
sec
tors
Flo
w c
hart
of b
usin
ess
in th
e pr
ivat
e an
d pu
blic
se
ctor
s L
ocal
bus
ines
s ce
ntre
s
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SINESS ORG
ANISATIONS
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14Commerce (Form 1 - 4) Syllabus
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Intro
duct
ion
to
Ente
rpris
e
Id
entif
y th
e qu
aliti
es o
f an
entre
pren
eur
Ex
plai
n th
e ad
vant
ages
and
di
sadv
anta
ges
of b
eing
an
entre
pren
eur
Ev
alua
te t
he im
porta
nce
of
ente
rpris
e sk
ills to
the
econ
omy
C
hara
cter
istic
s of
an
entre
pren
eur
Ad
vant
ages
and
di
sadv
anta
ges
of b
eing
an
entre
pren
eur
Im
porta
nce
of e
nter
pris
e sk
ills to
the
econ
omy
St
atin
g ch
arac
teris
tics
of a
n en
trepr
eneu
r
Anal
ysin
g ad
vant
ages
and
di
sadv
anta
ges
of b
eing
an
entre
pren
eur
Vi
sitin
g ne
arby
ent
repr
eneu
rs
D
iscu
ssin
g im
porta
nce
of e
nter
pris
e sk
ills
As
sess
ing
the
impo
rtanc
e of
en
terp
rise
skills
to th
e ec
onom
y
R
ecom
men
ded
text
book
s
Res
ourc
e pe
rson
s
ICT
tool
s
( ( (
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15Commerce (Form 1 - 4) Syllabus
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Pers
onal
Fin
ance
Expl
ain
the
diffe
rent
sou
rces
of
inco
me
St
ate
met
hods
of s
avin
g in
com
e
Just
ify th
e ne
ed to
sav
e in
com
e
Iden
tify
met
hods
for p
erso
nal
inve
stm
ent
An
alys
e re
ason
s fo
r inv
estin
g
So
urce
s of
inco
me
Sa
ving
inco
me
Pe
rson
al in
vest
men
ts
Li
stin
g so
urce
s of
inco
me
D
escr
ibin
g m
etho
ds o
f sav
ing
inco
me
D
ebat
ing
on th
e ne
ed to
sav
e in
com
e
Dis
cuss
ing
met
hods
of p
erso
nal
inve
stm
ents
Eval
uatin
g th
e re
ason
s fo
r inv
estin
g
R
ecom
men
ded
text
bo
oks
Br
ochu
res
on s
avin
g po
rtfol
ios
IC
T to
ols
Mon
ey
Tr
ace
the
orig
ins
of m
oney
Des
crib
e th
e ch
arac
teris
tics
of
mon
ey
O
utlin
e th
e fu
nctio
ns o
f mon
ey
D
iscu
ss th
e ca
uses
and
effe
cts
of
infla
tion
O
rigin
s of
mon
ey
C
hara
cter
istic
s of
mon
ey
Fu
nctio
ns o
f mon
ey
in
flatio
n
D
ebat
ing
on th
e ad
vant
ages
and
di
sadv
anta
ges
of b
arte
r
Rol
e pl
ayin
g on
bar
ter t
rade
Dis
cuss
ing
the
char
acte
ristic
s of
m
oney
Ex
plai
ning
the
func
tions
of m
oney
D
ebat
ing
on c
ause
s an
d ef
fect
s of
in
flatio
n
R
ecom
men
ded
text
bo
oks
IC
T to
ols
C
harts
New
spap
er c
uttin
gs
7.6 FINA
NCE AN
D BA
NKING
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Nat
ure
and
purp
ose
of
insu
ranc
e an
d as
sura
nce
Ex
plai
n fe
atur
es o
f ins
uran
ce a
nd
assu
ranc
e
Out
line
purp
oses
of i
nsur
ance
and
as
sura
nce
Id
entif
y bu
sine
ss ri
sks
and
life
risks
Dis
tingu
ish
assu
ranc
e fro
m
insu
ranc
e
Expl
ain
feat
ures
of i
nsur
able
and
no
n-in
sura
ble
risks
Diff
eren
tiate
insu
rabl
e an
d no
n-in
sura
ble
risk
Ex
plai
n po
olin
g of
risk
s
Expl
ain
the
impo
rtanc
e of
sta
tistic
al
data
in in
sura
nce
In
sura
nce
and
assu
ranc
e
Purp
oses
of i
nsur
ance
and
as
sura
nce
In
sura
ble
and
non-
insu
rabl
e ris
ks
Po
olin
g of
risk
s
Impo
rtanc
e of
sta
tistic
s in
in
sura
nce
Vi
sitin
g in
sura
nce
and
assu
ranc
e co
mpa
nies
Res
earc
hing
on
purp
oses
of
insu
ranc
e an
d as
sura
nce
Li
stin
g bu
sine
ss ri
sks
and
life
risks
Diff
eren
tiatin
g be
twee
n in
sura
nce
and
assu
ranc
e
Dis
cuss
ing
feat
ures
of i
nsur
able
and
no
n-in
sura
ble
risks
Nam
ing
type
s of
insu
rabl
e ris
ks
D
iscu
ssin
g di
ffere
nces
bet
wee
n in
sura
ble
risks
and
non
-insu
rabl
e ris
ks
Ill
ustra
ting
pool
ing
of ri
sks
D
escr
ibin
g th
e im
porta
nce
of
stat
istic
al d
ata
in in
sura
nce
R
esou
rce
pers
ons
C
harts
Insu
ranc
e do
cum
ents
lik
e pr
ospe
ctus
New
spap
er c
uttin
gs
IC
T to
ols
R
ecom
men
ded
text
book
s
Com
mun
al s
yste
ms
of
Insu
ranc
e an
d as
sura
nce
Id
entif
y co
mm
unal
sys
tem
s of
in
sura
nce
and
assu
ranc
e
Stat
e im
porta
nce
of c
omm
unal
sy
stem
s of
insu
ranc
e an
d as
sura
nce
C
omm
unal
sys
tem
s of
in
sura
nce
such
as
zund
e ra
mam
bo/ I
siph
ala
seN
kosi
,
Con
tribu
tions
tow
ards
bur
ial
of d
ecea
sed
R
esea
rchi
ng o
n co
mm
unal
sys
tem
s of
insu
ranc
e an
d as
sura
nce
D
iscu
ssin
g im
porta
nce
of c
omm
unal
sy
stem
s of
insu
ranc
e an
d as
sura
nce
R
esou
rce
pers
ons
R
elat
ed li
tera
ture
7.7 INSURA
NCE AN
D ASSURA
NCE
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C
omm
unic
atio
n
Expl
ain
the
term
com
mun
icat
ion
O
utlin
e th
e im
porta
nce
of
com
mun
icat
ion
Im
porta
nce
of
com
mun
icat
ion
D
iscu
ssin
g th
e im
porta
nce
of
com
mun
icat
ion
M
ater
ials
from
ser
vice
pr
ovid
ers
such
as
broc
hure
and
cel
l ph
ones
Te
leco
mm
unic
atio
n
Des
crib
e ty
pes
of te
leco
mm
unic
atio
n de
vice
s an
d se
rvic
es
Ex
plai
n th
e ad
vant
ages
and
di
sadv
anta
ges
of v
ario
us
tele
com
mun
icat
ion
serv
ices
Te
leco
mm
unic
atio
n se
rvic
es s
uch
as:
-Tel
epho
ne
-Cel
l pho
ne
-Inte
rnet
-d
atel
Li
stin
g ty
pes
of te
leco
mm
unic
atio
n de
vice
s an
d se
rvic
es
Id
entif
ying
adv
anta
ges
and
disa
dvan
tage
s of
tele
com
mun
icat
ion
serv
ices
Exhi
bitin
g di
ffere
nt c
omm
unic
atio
n de
vice
s
C
omm
unic
atio
n de
vice
s su
ch a
s ce
ll ph
ones
Serv
ice
prov
ider
s
Iden
tify
diffe
rent
tele
com
mun
icat
ion
serv
ice
prov
ider
s
Expl
ain
the
serv
ices
pro
vide
d by
va
rious
tele
com
mun
icat
ion
serv
ice
prov
ider
s
In
tern
et s
ervi
ce p
rovi
ders
su
ch a
s Af
ricom
and
Zol
Mob
ile p
hone
ope
rato
rs
such
as
Tel
one,
Eco
net,
Tele
cel a
nd,
Net
one,
Fixe
d te
leph
one
serv
ice
prov
ider
s
Vi
sitin
g an
y se
rvic
e pr
ovid
er
Li
stin
g di
ffere
nt te
leco
mm
unic
atio
n se
rvic
e pr
ovid
ers
D
escr
ibin
g th
e se
rvic
es p
rovi
ded
by
vario
us te
leco
mm
unic
atio
n se
rvic
e pr
ovid
ers
R
esou
rce
pers
ons
7.8 BU
SINESS COM
MUN
ICATION
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:01 PM Page 17
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rtanc
e of
Tra
nspo
rt E
xpla
in th
e im
porta
nce
of tr
ansp
ort i
n co
mm
erci
al a
ctiv
ities
T
race
the
deve
lopm
ents
that
took
pl
ace
in tr
ansp
ort s
yste
ms
Rol
e of
tran
spor
t E
volu
tion
of tr
ansp
ort s
yste
ms
Ide
ntify
ing
tradi
tiona
l mod
es o
f tra
nspo
rt R
elat
ing
the
deve
lopm
ent o
f the
whe
el
Dis
cuss
ing
the
impo
rtanc
e of
tran
spor
t in
com
mer
ce
Rec
omm
ende
d te
xtbo
oks
IC
T to
ols
cha
rts
Mod
es o
f Tra
nspo
rt L
ist t
he m
odes
of t
rans
port
Exa
min
e th
e ad
vant
ages
and
di
sadv
anta
ges
of e
ach
mod
e of
tra
nspo
rt
Cha
ract
eris
tics
of th
e di
ffere
nt
met
hods
of t
rans
port
such
as
road
, air,
pip
elin
e an
d s
ea
Adv
anta
ges
and
disa
dvan
tage
s of
eac
h m
ode
Con
stru
ctin
g a
tabl
e sh
owin
g ex
ampl
es
of e
ach
mod
e D
iscu
ssin
g th
e ad
vant
ages
and
di
sadv
anta
ges
of e
ach
mod
e V
isiti
ng a
irpor
ts, b
us te
rmin
i, ra
il st
atio
ns a
nd la
kes
Mak
ing
mod
els
of fo
rms
of tr
ansp
ort
Rec
omm
ende
d te
xtbo
oks
IC
T to
ols
Cha
rts
Mod
els
New
spap
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Intro
duct
ion
to
war
ehou
sing
In
dige
nous
sto
rage
sy
stem
s
Des
crib
e w
areh
ousi
ng
Ide
ntify
indi
geno
us s
tora
ge s
yste
ms
Int
rodu
ctio
n to
war
ehou
sing
I
ndig
enou
s st
orag
e sy
stem
s su
ch a
s du
ra/is
ipha
la/ts
api
Exp
lain
ing
war
ehou
sing
R
esea
rchi
ng o
n in
dige
nous
sto
rage
sy
stem
s
Rec
omm
ende
d te
xt
book
s R
esou
rce
pers
ons
IC
T to
ols
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ketin
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ncep
ts
J
ustif
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e ne
ed fo
r mar
ketin
g E
xpla
in d
iffer
ent m
arke
ting
conc
epts
A
sses
s th
e im
plic
atio
ns o
f var
ious
m
arke
ting
conc
epts
to th
e bu
sine
ss
The
nee
d fo
r mar
ketin
g M
arke
ting
conc
epts
: -
prod
uct c
once
pt
- th
e pr
oduc
tion
con
cept
-
sellin
g co
ncep
t, -
mar
ketin
g co
ncep
t I
mpl
icat
ion
of v
ario
us
mar
ketin
g co
ncep
ts to
the
mar
kete
r or b
usin
ess
Exp
lain
ing
the
need
for m
arke
ting
Dis
cuss
ing
diffe
rent
mar
ketin
g co
ncep
ts
Exp
lain
ing
impl
icat
ions
of v
ario
us
mar
ketin
g co
ncep
ts to
the
busi
ness
C
iting
exa
mpl
es o
f diff
eren
t mar
ketin
g co
ncep
ts
Rec
omm
ende
d te
xtbo
oks
IC
T to
ols
Type
s of
mar
kets
Ide
ntify
type
s of
mar
kets
E
xpla
in ty
pes
of m
arke
ts
Dis
cuss
the
adva
ntag
es o
f phy
sica
l an
d vi
rtual
mar
kets
D
escr
ibe
feat
ures
of p
hysi
cal a
nd
virtu
al m
arke
ts
Typ
e of
mar
kets
suc
h as
ph
ysic
al a
nd v
irtua
l A
dvan
tage
s an
d di
sadv
anta
ges
of p
hysi
cal a
nd
virtu
al m
arke
ts
Fea
ture
s of
phy
sica
l and
virt
ual
mar
kets
Lis
ting
type
s of
mar
kets
D
escr
ibin
g ty
pes
of m
arke
ts
Out
linin
g ad
vant
ages
and
di
sadv
anta
ges
of d
iffer
ent t
ypes
of
mar
kets
E
xpla
inin
g fe
atur
es o
f virt
ual a
nd
phys
ical
mar
kets
. V
isiti
ng lo
cal m
arke
ts
Rec
omm
ende
d te
xtbo
oks
Loc
al m
arke
ts
IC
T to
ols
( ( ( ( (
7.11 MAR
KETING
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:01 PM Page 19
20Commerce (Form 1 - 4) Syllabus
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Form
s of
Pr
oduc
tion
Div
isio
n of
labo
ur
and
spec
ialis
atio
n
Mas
s pr
oduc
tion
Ex
plai
n di
rect
and
indi
rect
pr
oduc
tion
D
iffer
entia
te d
irect
and
indi
rect
pr
oduc
tion
D
escr
ibe
mas
s pr
oduc
tion
Expl
ain
the
adva
ntag
es o
f div
isio
n of
labo
ur a
nd s
peci
aliz
atio
n
D
irect
and
indi
rect
pr
oduc
tion
D
ivis
ion
of la
bour
and
sp
ecia
lisat
ion
D
istin
guis
hing
dire
ct a
nd in
dire
ct
prod
uctio
n
Dis
cuss
ing
spec
ializ
atio
n
Iden
tifyi
ng m
erits
and
dem
erits
of
mas
s pr
oduc
tion
D
emon
stra
ting
divi
sion
of l
abou
r and
sp
ecia
lizat
ion
Vi
sitin
g a
prod
uctio
n si
te
Pr
oduc
tion
site
s
Rel
ated
lit
erat
ure
IC
T To
ols
R
ecom
men
ded
text
book
s
Cha
rts
Cha
in o
f D
istri
butio
n
Stat
e w
ays
in w
hich
goo
ds a
re
dist
ribut
ed fr
om p
rodu
cers
to
cons
umer
s
Iden
tify
fact
ors
cons
ider
ed w
hen
sele
ctin
g ch
anne
ls o
f dis
tribu
tion
C
hain
of d
istri
butio
n fro
m
prod
ucer
s to
con
sum
ers
Fa
ctor
s co
nsid
ered
whe
n se
lect
ing
chan
nels
of
dist
ribut
ion
D
raw
ing
link
diag
ram
s on
cha
nnel
s of
di
strib
utio
n
Expl
aini
ng c
hann
els
of d
istri
butio
n
Des
crib
ing
fact
ors
cons
ider
ed w
hen
sele
ctin
g ch
anne
ls o
f dis
tribu
tion
D
ram
atis
ing
on c
hann
els
of d
istri
butio
n
R
ecom
men
ded
te
xt b
ooks
Cha
rts
IC
T to
ols
FORM
2 SYLLABU
S7.12 PRO
DUCTION
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21Commerce (Form 1 - 4) Syllabus
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Ret
ail t
rade
Expl
ain
the
func
tions
of r
etai
lers
Dis
tingu
ish
betw
een
larg
e an
d sm
all
scal
e re
taile
rs
D
escr
ibe
the
char
acte
ristic
s an
d or
gani
satio
n of
the
diffe
rent
type
s of
re
taile
rs
D
escr
ibe
the
fact
ors
that
mus
t be
cons
ider
ed w
hen
esta
blis
hing
a
reta
il ou
tlet
D
iscu
ss th
e im
pact
of e
ach
trend
in
reta
iling
Dis
cuss
the
reas
ons
for t
he s
urvi
val
of th
e sm
all s
cale
reta
iler
Fu
nctio
ns o
f ret
aile
rs to
m
anuf
actu
rers
, who
lesa
lers
an
d co
nsum
ers
Ty
pes
of re
taile
rs:
- La
rge
scal
e su
ch a
s
hy
perm
arke
ts
- Sm
all s
cale
suc
h as
tuck
s
hops
- C
hara
cter
istic
s an
d
org
anis
atio
n of
reta
ilers
Fact
ors
to c
onsi
dere
d w
hen
esta
blis
hing
a re
tail
outle
t
Tren
ds in
reta
iling
such
as:
Ele
ctro
nic
Poin
t of S
ale
(EPO
S)
ba
r cod
ing
ve
ndin
g m
achi
nes
E-
com
mer
ce
Su
rviv
al o
f the
sm
all s
cale
re
taile
r
Vi
sitin
g re
taile
rs
Li
stin
g fe
atur
es a
nd fu
nctio
ns o
f di
ffere
nt re
taile
rs o
bser
ved
from
vi
sits
Des
crib
ing
the
char
acte
ristic
s an
d or
gani
satio
n of
eac
h re
tail
outle
t
Dis
cuss
ing
the
trend
s in
reta
iling
Sh
owin
g tre
nds
in re
tailin
g th
roug
h th
e us
e of
prin
t and
ele
ctro
nic
med
ia
O
utlin
ing
the
adva
ntag
es a
nd
disa
dvan
tage
s of
the
trend
s in
re
taili
ng
D
ebat
ing
on th
e re
ason
s fo
r the
su
rviv
al o
f sm
all s
cale
reta
iler
R
ecom
men
ded
text
boo
ks
IC
T to
ols
re
tail
outle
ts
ch
arts
Hire
pur
chas
e an
d de
ferr
ed p
aym
ents
Expl
ain
the
mai
n fe
atur
es o
f hire
pu
rcha
se a
nd d
efer
red
paym
ents
Com
pare
hire
pur
chas
e an
d de
ferr
ed p
aym
ents
Iden
tify
the
sour
ces
of fi
nanc
ing
hire
pu
rcha
se a
nd c
redi
t sal
e tra
nsac
tions
H
ire p
urch
ase
and
defe
rred
pa
ymen
t/cre
dit s
ale
Ty
pes
of c
redi
t, m
ain
feat
ures
, adv
anta
ges
and
disa
dvan
tage
s of
:
hire
pur
chas
e
defe
rred
pay
men
ts
cr
edit
card
s
info
rmal
cre
dit
D
iscu
ssin
g ty
pes
of c
redi
t
Deb
atin
g on
the
reas
ons
for a
nd
agai
nst b
uyin
g on
cre
dit
Id
entif
ying
sim
ilarit
ies
and
diffe
renc
e be
twee
n hi
re p
urch
ase
and
defe
rred
pa
ymen
ts
R
esea
rchi
ng a
nd re
porti
ng b
ack
on
the
mer
its a
nd d
emer
its o
f hire
pu
rcha
se a
nd c
redi
t sal
e
Dis
cuss
ing
the
sour
ces
of fi
nanc
ing
hire
pur
chas
e an
d cr
edit
sale
tra
nsac
tions
Rol
e pl
ayin
g
Dis
cuss
ing
feat
ures
of i
nfor
mal
cr
edit
R
ecom
men
ded
text
book
s
Sam
ples
of c
redi
t ca
rds
H
ire P
urch
ase
Act
M
edia
suc
h as
ne
wsp
aper
s an
d m
agaz
ines
Res
ourc
e pe
rson
Ret
ail o
utle
ts
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U
sing
reso
urce
per
sons
to e
xpla
in
the
type
s of
cre
dit
Dis
coun
ts
D
ocum
ents
use
d in
ho
me
trade
Ex
plai
n th
e na
ture
and
pur
pose
of
trade
and
cas
h di
scou
nts
D
istin
guis
h be
twee
n tra
de a
nd c
ash
disc
ount
s
Id
entif
y th
e do
cum
ents
use
d in
ho
me
trade
Expl
ain
the
impo
rtanc
e of
do
cum
ents
use
d in
hom
e tra
de
Li
st th
e co
nten
ts o
f eac
h do
cum
ent
used
in h
ome
trade
Expl
ain
the
func
tions
of e
ach
docu
men
t use
d in
hom
e tra
de
Tr
ade
and
cash
dis
coun
ts
The
impo
rtanc
e of
do
cum
ents
use
d in
hom
e tra
de
D
ocum
ents
use
d in
hom
e tra
de s
uch
as e
nqui
ry,
quot
atio
n an
d re
ceip
t
D
iscu
ssin
g th
e pu
rpos
es o
f tra
de
and
cash
dis
coun
ts
Li
stin
g th
e fe
atur
es o
f tra
de a
nd
cash
dis
coun
ts
C
alcu
latin
g tra
de a
nd c
ash
disc
ount
s
Diff
eren
tiatin
g tra
de d
isco
unt f
rom
ca
sh d
isco
unt
D
iscu
ssin
g th
e im
porta
nce
of
docu
men
ts u
sed
in h
ome
trade
Col
lect
ing
and
anal
ysin
g sa
mpl
es o
f do
cum
ents
use
d in
hom
e tra
de
D
emon
stra
ting
the
use
of
docu
men
ts u
sed
in h
ome
trade
List
ing
the
cont
ents
and
func
tions
of
each
doc
umen
t use
d in
hom
e tra
de
Fi
ling
in d
ocum
ents
use
d in
hom
e tra
de
D
ram
atis
ing
on th
e us
e of
trad
e do
cum
ents
Cat
alog
ues
Sam
ples
of t
he
docu
men
ts s
uch
as in
voic
es a
nd
cred
it no
tes
( ( ( ( ( ( ( ( ( ( ( ( ( ( (
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 22
23Commerce (Form 1 - 4) Syllabus
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Con
sum
er P
rote
ctio
n Bo
ards
Iden
tify
Con
sum
er P
rote
ctio
n Bo
ards
Ex
plai
n th
e ro
les
of C
onsu
mer
Pr
otec
tion
Boar
ds
C
onsu
mer
Pro
tect
ion
Boar
ds
such
as
Con
sum
er C
ounc
il of
Zim
babw
e an
d St
anda
rds
Asso
ciat
ion
of Z
imba
bwe
Li
stin
g C
onsu
mer
Pro
tect
ion
Boa
rds
Dis
cuss
ing
the
role
s of
Con
sum
er
Prot
ectio
n Bo
ards
R
ecom
men
ded
text
bo
oks
R
esou
rce
pers
ons
IC
T to
ols
Pa
mph
lets
7.14 CON
SUMER PRO
TECTION
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Uni
ncor
pora
ted
Busi
ness
Uni
ts
Ex
plai
n th
e fe
atur
es o
f un
inco
rpor
ated
bus
ines
ses
Ex
amin
e ad
vant
ages
and
di
sadv
anta
ges
of u
ninc
orpo
rate
d bu
sine
ss u
nits
D
istin
guis
h be
twee
n so
le
prop
rieto
rshi
p an
d pa
rtner
ship
Fe
atur
es o
f uni
ncor
pora
ted
busi
ness
uni
ts
Ad
vant
ages
and
di
sadv
anta
ges
of
unin
corp
orat
ed b
usin
ess
units
For
mat
ion,
ow
ners
hip
and
cont
rol
D
escr
ibin
g th
e fe
atur
es o
f un
inco
rpor
ated
bus
ines
s un
its
D
iffer
entia
ting
betw
een
sole
pr
oprie
tors
hip
and
partn
ersh
ip
D
iscu
ssin
g th
e ad
vant
ages
and
di
sadv
anta
ges
of u
ninc
orpo
rate
d bu
sine
ss u
nits
Expl
aini
ng th
e fo
rmat
ion,
ow
ners
hip
and
cont
rol
Vi
sitin
g ne
arby
sol
e pr
oprie
tors
and
pa
rtner
ship
s su
ch a
s la
w fi
rms
R
ole
play
ing
on fo
rmat
ion
of
partn
ersh
ips
R
ecom
men
ded
text
boo
ks
N
earb
y sh
ops
IC
T to
ols
La
w fi
rms
D
eed
of
partn
ersh
ips
( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( (
7.15 BUSINESS OR
GANISATION
S
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Man
agem
ent
func
tions
Ex
plai
n va
rious
man
agem
ent
func
tions
Exec
ute
vario
us m
anag
emen
t fu
nctio
ns
Ex
plai
n th
e im
porta
nce
of
man
agem
ent f
unct
ions
M
anag
emen
t fun
ctio
ns s
uch
as p
lann
ing,
lead
ing,
or
gani
sing
, dire
ctin
g a
nd
cont
rolli
ng
Im
porta
nce
of v
ario
us
man
agem
ent f
unct
ions
An
alys
ing
man
agem
ent f
unct
ions
Res
earc
hing
on
effe
ctiv
e m
anag
emen
t sk
ills
O
pera
ting/
impl
emen
ting
busi
ness
en
terp
rises
Des
crib
ing
impo
rtanc
e of
man
agem
ent
func
tions
R
ecom
men
ded
text
book
s
Loca
l via
ble
proj
ects
Busi
ness
eth
ics
Id
entif
y et
hica
l con
side
ratio
ns in
bu
sine
ss
Ex
plai
n th
e ro
le o
f eth
ics
in
busi
ness
and
soc
iety
Des
crib
e th
e im
porta
nce
of e
thic
s in
bus
ines
s
Bu
sine
ss e
thic
al
cons
ider
atio
ns
R
ole
of e
thic
s to
bus
ines
s an
d so
ciet
y
Impo
rtanc
e of
eth
ics
in
busi
ness
R
esea
rchi
ng a
nd re
porti
ng b
ack
on
ethi
cal c
onsi
dera
tions
in b
usin
ess
D
escr
ibin
g th
e ro
le o
f eth
ics
An
alys
ing
impo
rtanc
e of
eth
ics
in
busi
ness
Citi
ng u
neth
ical
con
duct
in b
usin
ess
R
ole
play
ing
on a
ccep
tabl
e bu
sine
ss
cond
uct
R
ecom
men
ded
text
book
s
Res
ourc
e pe
rson
s
( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( (
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25Commerce (Form 1 - 4) Syllabus
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Man
agin
g Pe
rson
al
Fina
nces
Taxa
tion
Dra
w u
p pe
rson
al b
udge
ts
Dis
cuss
reas
ons
for b
orro
win
g I
dent
ify b
orro
win
g o
ptio
ns
Rec
ogni
se th
e le
gal o
blig
atio
n to
pa
y ta
x A
naly
se th
e ne
ed fo
r fin
anci
al
advi
ce
Det
erm
ine
the
cons
eque
nces
for
finan
cial
mis
man
agem
ent
Bud
getin
g B
orro
win
g op
tions
suc
h as
: _O
verd
raft
_Ban
k lo
an
_Tra
de c
redi
t T
axat
ion
Fin
anci
al a
dvic
e (c
onsu
ltanc
y)
Fin
anci
al m
ism
anag
emen
t
Pre
parin
g pe
rson
al b
udge
ts
Ide
ntify
ing
situ
atio
ns in
whi
ch in
divi
dual
s sh
ould
or s
houl
d no
t bor
row
L
istin
g bo
rrow
ing
optio
ns
Dis
cuss
ing
pers
onal
taxe
s I
dent
ifyin
g so
urce
s of
fina
ncia
l adv
ice
Exp
lain
ing
the
cons
eque
nces
of f
inan
cial
m
ism
anag
emen
t
Rec
omm
ende
d te
xtbo
ok
Res
ourc
e pe
rson
s B
udge
t tem
plat
e C
harts
I
CT
tool
s
Bank
ing
syst
em
Fina
ncia
l ins
titut
ion
:
- co
mm
erci
al b
anks
Ide
ntify
diff
eren
t typ
es o
f ban
ks
Des
crib
e th
e se
rvic
es o
ffere
d by
co
mm
erci
al b
anks
Ban
king
sys
tem
C
lass
ifica
tion
of B
anks
C
omm
erci
al B
anki
ng s
ervi
ces
such
as
: -
Savi
ngs
and
curr
ent
acco
unts
-
Loan
s an
d ov
erdr
afts
-
Bank
car
ds
- C
hequ
es
- El
ectro
nic
trans
fers
-
Auto
mat
ed te
ller
Mac
hine
s (A
TMs)
-
Stan
ding
ord
ers
Dra
win
g a
tabl
e on
ban
ks
iden
tifyi
ng th
e ch
arac
teris
tics
of a
co
mm
erci
al b
ank
Vis
iting
com
mer
cial
ban
ks
Ope
ratin
g an
ATM
F
illing
in c
hequ
es, w
ithdr
awal
slip
s,
depo
sit s
lips
and
RTG
s D
epos
iting
mon
ey
Dra
win
g a
diag
ram
sho
win
g in
ter
rela
tedn
ess
of fi
nanc
ial i
nstit
utio
ns
Che
que
book
s B
ank
card
s D
epos
it sl
ips
Res
ourc
e pe
rson
s A
TMs
Cha
rts
ITC
tool
s R
ecom
men
ded
text
book
s
7.17 FINAN
CE AND
BAN
KING
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 25
26Commerce (Form 1 - 4) Syllabus
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Prin
cipl
es o
f In
sura
nce
D
ocum
ents
use
d in
in
sura
nce
and
assu
ranc
e
Ex
plai
n th
e pr
inci
ples
of
insu
ranc
e.
Id
entif
y th
e do
cum
ents
use
d in
in
sura
nce
U
tmos
t goo
d fa
ith, i
ndem
nity
, in
sura
ble
inte
rest
and
pr
oxim
ate
caus
e
D
ocum
ents
use
d in
in
sura
nce
such
as
pros
pect
us, p
olic
y an
d co
ver
note
.
D
iscu
ssin
g th
e pr
inci
ples
of i
nsur
ance
D
escr
ibin
g th
e fe
atur
es o
f eac
h do
cum
ent
R
esou
rce
pe
rson
s
Pam
phle
ts
R
elev
ant
docu
men
ts
such
as
prop
osal
form
s an
d po
licie
s
ICT
tool
s In
sura
nce
Proc
edur
es
O
utlin
e th
e pr
oced
ure
in
obta
inin
g an
insu
ranc
e po
licy
D
escr
ibe
the
proc
edur
e in
ef
fect
ing
a cl
aim
Stat
e th
e fu
nctio
ns o
f bro
kers
, un
derw
riter
s, a
ctua
ries
and
asse
ssor
s
Ef
fect
ing
an in
sura
nce
polic
y
Mak
ing
a cl
aim
Brok
ers
U
nder
writ
ers
Ac
tuar
ies
As
sess
ors
D
ram
atis
ing
the
taki
ng o
ut o
f the
in
sura
nce
polic
y
fil
ling
insu
ranc
e do
cum
ents
suc
h as
pr
opos
al fo
rm
ro
le p
layi
ng th
e fu
nctio
ns o
f the
di
ffere
nt p
eopl
e in
volv
ed in
insu
ranc
e
R
ecom
men
ded
text
boo
ks
Sa
mpl
es o
f re
leva
nt
docu
men
ts
7.18 INSURA
NCE AN
D ASSURA
NCE
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27Commerce (Form 1 - 4) Syllabus
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Post
al s
ervi
ces
Id
entif
y ag
ents
of p
osta
l ser
vice
s
Des
crib
e ea
ch o
f the
pos
tal
serv
ices
Expl
ain
the
impo
rtanc
e of
va
rious
pos
tal s
ervi
ces
D
iscu
ss d
raw
back
s of
eac
h po
stal
ser
vice
Ag
ents
of p
osta
l ser
vice
s su
ch a
s Zi
mpo
st, D
HL,
FE
DEX
and
TN
T
Type
s of
pos
tal s
ervi
ces
such
as
; -
Free
pos
t -
Busi
ness
repl
y se
rvic
e -
Expe
dite
d m
ail s
ervi
ce
- Fr
anki
ng m
achi
ne
- R
ecor
ded
deliv
ery
- R
egis
tere
d m
ail
- C
ash
on d
eliv
ery
- Po
ste
rest
ante
Impo
rtanc
e an
d dr
awba
cks
of
vario
us p
osta
l ser
vice
s
Li
stin
g ag
ents
of p
osta
l ser
vice
s
Dis
cuss
ing
vario
us p
osta
l ser
vice
s
Anal
ysin
g th
e im
porta
nce
of v
ario
us
post
al s
ervi
ces
and
thei
r dra
wba
cks
Visi
ting
post
al s
ervi
ce p
rovi
ders
R
ecom
men
ded
text
book
s
Res
ourc
e pe
rson
s
Mat
eria
l fro
m
serv
ice
prov
ider
s su
ch a
s br
ochu
res
and
mag
azin
es
Po
stal
age
nts
Effe
ctiv
e co
mm
unic
atio
n
Expl
ain
the
impo
rtanc
e of
ef
fect
ive
com
mun
icat
ion
Id
entif
y en
hanc
ers
of e
ffect
ive
com
mun
icat
ion
O
utlin
e ba
rrie
rs to
effe
ctiv
e co
mm
unic
atio
n
Sugg
est w
ays
of o
verc
omin
g ba
rrie
rs to
effe
ctiv
e co
mm
unic
atio
n
Im
porta
nce
of e
ffect
ive
com
mun
icat
ion
En
hanc
ers
of e
ffect
ive
com
mun
icat
ion
Ba
rrie
rs to
effe
ctiv
e co
mm
unic
atio
n
Ove
rcom
ing
barr
iers
to
effe
ctiv
e co
mm
unic
atio
n
St
atin
g th
e im
porta
nce
of e
ffect
ive
com
mun
icat
ion
D
iscu
ssin
g en
hanc
ers
of e
ffect
ive
com
mun
icat
ion
Li
stin
g ba
rrie
rs to
effe
ctiv
e co
mm
unic
atio
n
Giv
ing
solu
tions
to b
arrie
rs to
effe
ctiv
e co
mm
unic
atio
n
Dem
onst
ratin
g ef
fect
ive
com
mun
icat
ion
thro
ugh
role
pla
ying
R
ecom
men
ded
text
book
s
ICT
tool
s
(! ! ! ! ! !
7.19 BUSINESS CO
MMUN
ICATION
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 27
28Commerce (Form 1 - 4) Syllabus
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Cho
ice
of T
rans
port
Dis
cuss
fact
ors
that
influ
ence
th
e ch
oice
of t
rans
port
Fa
ctor
s in
fluen
cing
cho
ice
of
trans
port
R
esea
rchi
ng o
n fa
ctor
s th
at in
fluen
ce
choi
ce o
f tra
nspo
rt
Mat
chin
g m
odes
of t
rans
port
to g
oods
ca
rrie
d
Inte
rvie
win
g pe
ople
at p
lace
s su
ch a
s bu
s te
rmin
i and
airp
orts
R
ecom
men
ded
text
boo
ks
IC
T to
ols
Sa
mpl
es o
f do
cum
ents
us
ed in
tra
nspo
rt
Res
ourc
e pe
rson
s D
ocum
ents
use
d in
tra
nspo
rt
List
doc
umen
ts u
sed
in
trans
port
O
utlin
e th
e co
nten
ts o
f eac
h do
cum
ent
Ex
plai
n th
e pu
rpos
e of
eac
h do
cum
ent i
n tra
nspo
rt
D
ocum
ents
use
d in
tran
spor
t su
ch a
s:
-Bill
of la
ding
-A
irway
bill
-C
harte
r par
ty
-Con
sign
men
t not
e -D
eliv
ery
note
Id
entif
ying
doc
umen
ts u
sed
in
trans
port
C
ompl
etin
g tra
nspo
rt do
cum
ents
Det
erm
inin
g th
e pu
rpos
e of
eac
h do
cum
ent
Sa
mpl
es o
f do
cum
ents
us
ed in
tra
nspo
rt
Rec
omm
ende
d te
xt b
ooks
ICT
tool
s
Port
auth
oriti
es
Id
entif
y fa
cilit
ies
foun
d on
a p
ort
D
escr
ibe
the
serv
ices
pro
vide
d by
diff
eren
t Por
t Aut
horit
ies
Po
rt fa
cilit
ies
Se
rvic
es p
rovi
ded
by
diffe
rent
Por
t Aut
horit
ies
Vi
sitin
g po
rts a
nd w
ritin
g re
ports
Res
ourc
e pe
rson
s
Rec
omm
ende
d te
xt b
ooks
7.20 TRA
NSPO
RT
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 28
29Commerce (Form 1 - 4) Syllabus
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Impo
rtanc
e of
w
areh
ousi
ng
D
iscu
ss im
porta
nce
of
war
ehou
sing
Expl
ain
the
func
tions
of
war
ehou
ses
Im
porta
nce
of w
areh
ousi
ng
Fu
nctio
ns o
f war
ehou
ses
As
sess
ing
the
impo
rtanc
e of
w
areh
ousi
ng
D
escr
ibin
g th
e fu
nctio
ns o
f w
areh
ouse
s
R
ecom
men
ded
text
boo
ks
IC
T to
ols
W
areh
ouse
s
7.21 WAR
EHOU
SING
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Mar
ket s
egm
enta
tion
M
arke
ting
appr
oach
es
Ex
plai
n m
arke
t seg
men
tatio
n
Iden
tify
base
s of
mar
ket
segm
enta
tion
Out
line
reas
ons
for m
arke
t se
gmen
tatio
n
Ex
plai
n m
ass
and
nich
e m
arke
ting
M
arke
t seg
men
tatio
n
Fact
ors
to w
hich
can
be
used
whe
n se
gmen
ting
a m
arke
t suc
h as
de
mog
raph
y, in
com
e an
d pe
rson
al in
tere
sts
Rea
sons
for m
arke
t se
gmen
tatio
n
Mas
s m
arke
ting
N
iche
mar
ketin
g
D
escr
ibin
g m
arke
t seg
men
tatio
n
Expl
aini
ng b
ases
of m
arke
t se
gmen
tatio
n to
con
side
r whe
n se
gmen
ting
a m
arke
t
Subd
ivid
ing
mar
kets
into
var
ious
se
gmen
ts
D
istin
guis
hing
mas
s an
d ni
che
mar
ketin
g
R
ecom
men
ded
text
boo
ks
IC
T to
ols
M
arke
ts
( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( (
7.22 MAR
KETINN
G
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30Commerce (Form 1 - 4) Syllabus
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Valu
e ad
ditio
n an
d Be
nefic
iatio
n
Ex
plai
n th
e te
rms
valu
e ad
ditio
n an
d be
nefic
iatio
n
Add
valu
e to
a p
rodu
ct
Ex
plai
n ho
w v
alue
can
be
adde
d at
eac
h st
age
of p
rodu
ctio
n
Iden
tify
how
the
com
mun
ity a
nd
the
coun
try a
t lar
ge b
enef
it fro
m
the
expl
oita
tion
of it
s re
sour
ces
Va
lue
addi
tion
and
bene
ficia
tion
U
nder
taki
ng a
pro
ject
on
valu
e ad
ditio
n
Deb
atin
g on
the
mer
its a
nd d
emer
its
of e
xplo
itatio
n of
reso
urce
s
Visi
ting
prod
uctio
n si
tes
IC
T to
ols
R
ecom
men
ded
text
boo
ks
R
elev
ant
liter
atur
e
FORM
3 SYLLABU
S7.23 PRO
DUCTION
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31Commerce (Form 1 - 4) Syllabus
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Fore
ign
Trad
e
Just
ify th
e in
terd
epen
denc
e of
co
untri
es w
ithin
the
glob
al m
arke
t
Iden
tify
diffi
culti
es fa
ced
by
impo
rters
and
exp
orte
rs
Ex
plai
n en
trepo
t tra
de
Ex
plai
n fre
e tra
de a
nd p
rote
ctio
nism
Exam
ine
reas
ons
for f
ree
trade
Iden
tify
met
hods
of r
estri
ctin
g tra
de
An
alys
e fu
nctio
ns o
f cus
tom
s au
thor
ities
Des
crib
e tra
ding
blo
cs
O
utlin
e ai
ms
of tr
adin
g bl
ocs
An
alys
e th
e be
nefit
s an
d ch
alle
nges
of
trad
ing
bloc
s
List
doc
umen
ts u
sed
in fo
reig
n tra
de
D
escr
ibe
the
purp
ose
and
key
info
rmat
ion
of e
ach
docu
men
t
Iden
tify
inte
rmed
iarie
s in
fore
ign
trade
Expl
ain
func
tions
of e
ach
inte
rmed
iary
in fo
reig
n tra
de
D
istin
guis
h be
twee
n th
e in
term
edia
ries
In
terd
epen
denc
e of
cou
ntrie
s w
ithin
a g
loba
l mar
ket
D
iffic
ultie
s fa
ced
by im
porte
rs a
nd
expo
rters
Entre
pot t
rade
Free
trad
e an
d pr
otec
tioni
sm
Th
e ne
ed fo
r tra
de re
stric
tions
Trad
e re
stric
tions
suc
h as
quo
tas,
em
barg
oes
and
tarif
fs
Fu
nctio
ns o
f cus
tom
s au
thor
ities
su
ch a
s:
- co
llect
ion
of d
utie
s -
colle
ctio
n of
trad
e st
atis
tics
- co
ntro
lling
bon
ded
war
ehou
ses
Tr
adin
g bl
ocs
such
as:
SA
DC
, C
OM
ESA
, AU
and
EU
Feat
ures
of t
radi
ng b
locs
Aim
s of
trad
ing
bloc
s
Adva
ntag
es a
nd d
isad
vant
ages
of
tradi
ng b
locs
Doc
umen
ts u
sed
in fo
reig
n tra
de
such
as:
-
inde
nts
- co
nsul
ar in
voic
e -
lette
r of c
redi
t -
bills
of e
xcha
nge
- cu
stom
s sp
ecifi
catio
n
-
airw
ay b
ill
-bi
ll of
ladi
ng
In
term
edia
ries
in fo
reig
n tra
de s
uch
as b
roke
rs, m
erch
ants
and
fact
ors
D
iffer
ence
s be
twee
n th
e in
term
edia
ries
in fo
reig
n tra
de
D
iscu
ssin
g th
e in
terd
epen
denc
e of
co
untri
es w
ithin
the
glob
al m
arke
t
Anal
ysin
g pr
oble
ms
face
d by
im
porte
rs a
nd e
xpor
ters
Rol
e pl
ay o
n fre
e tra
de a
nd
prot
ectio
nism
List
ing
reas
ons
for p
rote
ctio
nism
Sem
inar
pre
sent
atio
ns o
n m
etho
ds
of re
stric
ting
trade
Dis
cuss
ing
the
role
s of
cus
tom
s au
thor
ities
Con
duct
ing
field
trip
s to
bon
ded
war
ehou
se a
nd p
orts
of e
ntry
or
ZIM
RA
offic
es
Id
entif
ying
mem
ber s
tate
s of
tra
ding
blo
cs s
uch
as: S
AD
C,
CO
ME
SA,
AU a
nd E
U
St
atin
g ai
ms
of tr
adin
g bl
ocs
Ex
plai
ning
feat
ures
of t
radi
ng b
locs
List
ing
adva
ntag
es a
nd
disa
dvan
tage
s of
trad
ing
bloc
s
Anal
ysin
g d
ocum
ents
use
d in
fo
reig
n tra
de
C
olle
ctin
g sa
mpl
es o
f doc
umen
ts
used
in fo
reig
n tra
de
D
escr
ibin
g do
cum
ents
use
d in
fo
reig
n tra
de
Li
stin
g in
term
edia
ries
in fo
reig
n tra
de
R
esea
rchi
ng o
n fu
nctio
ns o
f in
term
edia
ries
in fo
reig
n tra
de
D
iscu
ssin
g di
ffere
nces
bet
wee
n in
term
edia
ries
in fo
reig
n tra
de
R
ecom
men
ded
text
boo
ks
G
uest
exp
erts
fro
m Z
IMR
A
Med
ia s
uch
as
new
spap
ers
and
mag
azin
es
Sa
mpl
e do
cum
ents
Cha
rts
IC
T to
ols
7.24 TRA
DE
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 31
32Commerce (Form 1 - 4) Syllabus
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sum
er
Prot
ectio
n
Des
crib
e m
etho
ds o
f pro
tect
ing
the
cons
umer
Expl
ain
role
of G
over
nmen
t in
prot
ectin
g co
nsum
ers
Id
entif
y ho
w c
onsu
mer
s ca
n pr
otec
t th
emse
lves
M
etho
ds o
f pro
tect
ing
the
cons
umer
Rol
e of
Gov
ernm
ent
Se
lf-pr
otec
tion
D
iscu
ssin
g m
etho
ds o
f pro
tect
ing
cons
umer
s
Res
earc
hing
on
legi
slat
ion
prot
ectin
g co
nsum
ers
D
iscu
ssin
g w
ays
by w
hich
con
sum
ers
can
prot
ect t
hem
selv
es
R
ecom
men
ded
text
bo
oks
Pa
mph
lets
ICT
tool
s
Res
ourc
e pe
rson
s
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7.25 CON
SUMER PRO
TECTION
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33Commerce (Form 1 - 4) Syllabus
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Inco
rpor
ated
Bu
sine
ss
Uni
ts
Mul
tinat
iona
l co
rpor
atio
ns
St
ate
the
type
s of
inco
rpor
ated
bu
sine
ss u
nits
Des
crib
e th
e fo
rmat
ion,
ow
ners
hip
and
cont
rol o
f Inc
orpo
rate
d bu
sine
ss u
nits
Dis
tingu
ish
betw
een
priv
ate
limite
d co
mpa
nies
and
pub
lic li
mite
d co
mpa
nies
Out
line
adva
ntag
es a
nd d
isad
vant
ages
of
inco
rpor
ated
bus
ines
s un
its
Ex
plai
n th
e fe
atur
es, a
dvan
tage
s an
d di
sadv
anta
ges
of m
ultin
atio
nal
corp
orat
ions
Asse
ss th
e im
pact
of m
ultin
atio
nal
corp
orat
ions
to th
e ho
st a
nd p
aren
t co
untry
Pr
ivat
e lim
ited
com
pani
es
Pu
blic
lim
ited
com
pani
es
Fo
rmat
ion,
ow
ners
hip
and
cont
rol
Si
mila
ritie
s an
d di
ffere
nces
be
twee
n in
corp
orat
ed
busi
ness
uni
ts
Ad
vant
ages
and
di
sadv
anta
ges
of In
corp
orat
ed
busi
ness
uni
ts
M
ultin
atio
nal c
orpo
ratio
ns
Ad
vant
ages
and
di
sadv
anta
ges
Li
stin
g th
e ty
pes
of In
corp
orat
ed
busi
ness
uni
ts
Ex
plai
ning
the
form
atio
n, o
wne
rshi
p an
d co
ntro
l of I
ncor
pora
ted
busi
ness
un
its
C
ompa
ring
priv
ate
limite
d co
mpa
nies
an
d pu
blic
lim
ited
com
pani
es
D
escr
ibin
g th
e ad
vant
ages
and
di
sadv
anta
ges
of in
corp
orat
ed
busi
ness
uni
ts
Li
stin
g th
e fe
atur
es, a
dvan
tage
s an
d di
sadv
anta
ges
of m
ultin
atio
nal
com
pani
es
D
iscu
ssin
g th
e im
pact
of m
ultin
atio
nal
corp
orat
ions
to th
e ho
st a
nd p
aren
t co
untry
Sa
mpl
es o
f do
cum
ents
suc
h as
: -A
rticl
es o
f As
soci
atio
n -M
emor
andu
m o
f As
soci
atio
n -C
ertif
icat
e of
In
corp
orat
ion
-Tra
ding
Cer
tific
ate
R
ecom
men
ded
text
bo
oks
IC
T to
ols
Publ
ic s
ecto
r U
nits
Giv
e re
ason
s fo
r the
form
atio
n of
pu
blic
org
anis
atio
ns
St
ate
the
func
tions
of p
ublic
en
terp
rises
Out
line
the
mer
its a
nd d
emer
its o
f pu
blic
sec
tor o
rgan
isat
ions
Pa
rast
atal
s
Loca
l aut
horit
ies
M
arke
ting
boar
ds
Ex
plai
ning
the
form
atio
n of
pub
lic
orga
nisa
tions
Visi
ting
loca
l pub
lic s
ecto
r bu
sine
sses
List
ing
the
func
tions
of p
ublic
en
terp
rises
Iden
tifyi
ng th
e m
erits
and
dem
erits
of
publ
ic s
ecto
r ent
erpr
ises
R
ecom
men
ded
text
bo
oks
Pu
blic
sec
tor
orga
nisa
tions
ICT
tool
s
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7.26 BUSINESS OR
GANISATION
S
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 33
34Commerce (Form 1 - 4) Syllabus
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Busi
ness
pl
an
Id
entif
y co
nten
ts o
f a b
usin
ess
plan
Expl
ain
cont
ents
of a
bus
ines
s pl
an
D
esig
n a
busi
ness
pla
n
Bu
sine
ss p
lan
layo
ut
- ex
ecut
ive
sum
mar
y -
orga
nisa
tiona
l bac
kgro
und
- pr
oduc
ts
- m
arke
t ana
lysi
s -
stra
tegy
and
impl
emen
tatio
n -
man
agem
ent
- fin
anci
al p
lan
im
porta
nce
of a
bus
ines
s pl
an
Li
stin
g co
nten
ts o
f a b
usin
ess
plan
Des
crib
ing
cont
ents
of a
bus
ines
s pl
an
C
rafti
ng a
bus
ines
s pl
an
D
iscu
ssin
g bu
sine
ss id
eas
C
onsu
lting
exp
erts
R
ecom
men
ded
text
book
s
Sam
ples
of
busi
ness
pla
ns
R
esou
rce
pers
ons
Inte
llect
ual
Prop
ertie
s
Iden
tify
diffe
rent
type
s of
inte
llect
ual
prop
ertie
s
Expl
ain
diffe
rent
type
s of
inte
llect
ual
prop
ertie
s
Dis
cuss
the
impo
rtanc
e of
pro
tect
ing
inte
llect
ual p
rope
rties
Sugg
est s
olut
ions
to in
telle
ctua
l pr
oper
ties
infri
ngem
ents
Des
crib
e fu
nctio
ns o
f the
Zim
babw
e Pa
tent
s O
ffice
Ty
pes
of in
telle
ctua
l pro
perti
es s
uch
as tr
adem
arks
, ind
ustri
al d
esig
ns,
pate
nts,
cop
yrig
hts
and
geog
raph
ical
indi
catio
ns
R
easo
ns fo
r pro
tect
ion
In
fring
emen
ts s
uch
as p
iracy
and
pl
agia
rism
Func
tions
of Z
imba
bwe
Pat
ents
O
ffice
Li
stin
g di
ffere
nt ty
pes
of In
telle
ctua
l Pr
oper
ties
D
escr
ibin
g ty
pes
of in
telle
ctua
l pr
oper
ties
Pr
opos
ing
solu
tions
to in
telle
ctua
l pr
oper
ties
infri
ngem
ents
Expl
aini
ng fu
nctio
ns o
f Zim
babw
e Pa
tent
s of
fice
Vi
sitin
g or
gani
satio
ns s
uch
as A
frica
n R
egio
nal I
nter
natio
nal P
rope
rty
Org
anis
atio
n (A
RIP
O) a
nd Z
imba
bwe
Pate
nts
Offi
ce
R
ecom
men
ded
text
book
s
Res
ourc
e pe
rson
s
Mat
eria
l fro
m
ARIP
O a
nd W
orld
In
tern
atio
nal
Prop
erty
O
rgan
isat
ion
(WIP
O) s
uch
as
broc
hure
s.
7.27 ENTERPRISE
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 34
35Commerce (Form 1 - 4) Syllabus
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ness
Fin
ance
Des
crib
e th
e va
rious
sou
rces
of
finan
ce
Ev
alua
te th
e so
urce
s of
fina
nce
Ex
plai
n lo
ng te
rm a
nd s
hort
term
cap
ital
D
istin
guis
h be
twee
n sh
ares
an
d de
bent
ures
, ord
inar
y sh
ares
and
pre
fere
nce
shar
es
So
urce
s of
fina
nce
such
as
shar
es, d
eben
ture
s an
d le
asin
g
Type
s of
cap
ital
Id
entif
ying
sou
rces
of f
inan
ce
Ev
alua
ting
the
sour
ces
of fi
nanc
e
Cla
ssify
ing
capi
tal i
nto
long
term
and
sh
ort t
erm
Dis
cuss
ing
diffe
renc
es b
etw
een
shar
es a
nd d
eben
ture
s, o
rdin
ary
shar
es a
nd p
refe
renc
e sh
ares
R
ecom
men
ded
text
book
s
Shar
e ce
rtific
ates
New
spap
er c
uttin
gs
IC
T to
ols
Oth
er fi
nanc
ial
inst
itutio
ns
O
utlin
e th
e se
rvic
es re
nder
ed
by e
ach
of th
e fin
anci
al
inst
itutio
ns
M
erch
ant B
anks
Fina
nce
Hou
ses
D
isco
unt H
ouse
s
Build
ing
Soc
ietie
s
avin
gs B
ank
Sm
all E
nter
pris
e an
d D
evel
opm
ent C
orpo
ratio
n
Vi
sitin
g th
e fin
anci
al in
stitu
tions
Mat
chin
g gi
ven
serv
ices
to a
fina
ncia
l in
stitu
tion
D
escr
ibin
g th
e se
rvic
es o
f eac
h fin
anci
al in
stitu
tion
R
ecom
men
ded
text
book
s
ICT
tool
s
Res
ourc
e pe
rson
s
The
Res
erve
Ban
k of
Zi
mba
bwe
D
escr
ibe
the
func
tions
of T
he
Res
erve
Ban
k of
Zim
babw
e
Anal
yse
the
role
of T
he
Res
erve
Ban
k of
Zim
babw
e
Fu
nctio
ns o
f The
Res
erve
Ba
nk o
f Zim
babw
e
Expl
aini
ng th
e fu
nctio
ns o
f The
R
eser
ve B
ank
of Z
imba
bwe
Ev
alua
ting
the
role
s o
f The
Res
erve
Ba
nk o
f Zim
babw
e
IC
T to
ols
N
otes
and
coi
ns
C
harts
and
pa
mph
lets
New
spap
er c
uttin
gs
R
ecom
men
ded
text
book
s
7.28 FINAN
CE AND
BAN
KING
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 35
36ACommerce (Form 1 - 4) Syllabus
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Type
s of
Pol
icie
s
Expl
ain
the
type
s of
insu
ranc
e po
licie
s
Exam
ine
the
bene
fits
of
insu
ranc
e an
d as
sura
nce
polic
ies
Ex
plai
n re
ason
s fo
r the
fo
rmat
ion
of N
atio
nal S
ocia
l Se
curit
y Au
thor
ity (N
SSA)
In
sura
nce
polic
ies
such
as
fidel
ity g
uara
ntee
and
As
sura
nce
polic
ies
such
as:
w
hole
life
ass
uran
ce, f
uner
al
polic
y an
d m
edic
al a
id
R
easo
ns fo
r the
form
atio
n of
N
SSA
D
iscu
ssin
g th
e va
rious
type
s of
in
sura
nce
polic
ies
Li
stin
g th
e be
nefit
s of
ass
uran
ce a
nd
insu
ranc
e po
licie
s
Dis
cuss
ing
the
reas
ons
for t
he
form
atio
n of
NS
SA
IC
T to
ols
R
esou
rce
pers
ons
R
ecom
men
ded
text
bo
oks
Expo
rt C
redi
t G
uara
ntee
C
orpo
ratio
n (E
CG
C)
Ex
plai
n th
e pu
rpos
e of
the
ECG
C
P
urpo
se o
f the
EC
GC
Dis
cuss
ing
the
purp
ose
of th
e E
CG
C
R
ecom
men
ded
text
bo
oks
7.29 INSURA
NCE AN
D ASSURA
NCE
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37Commerce (Form 1 - 4) Syllabus
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ors
to c
onsi
der i
n ch
oosi
ng m
ode
of
com
mun
icat
ion
Out
line
fact
ors
to c
onsi
der i
n ch
oosi
ng m
ode
of c
omm
unic
atio
n F
acto
rs to
con
side
r in
choo
sing
m
ode
of c
omm
unic
atio
n su
ch a
s co
st, u
rgen
cy a
nd re
liabi
lity
Dis
cuss
ing
fact
ors
to c
onsi
der w
hen
choo
sing
mod
e of
com
mun
icat
ion
Rec
omm
ende
d te
xtbo
oks
Form
al a
nd in
form
al
busi
ness
co
mm
unic
atio
n
Dis
tingu
ish
betw
een
form
al a
nd
info
rmal
bus
ines
s co
mm
unic
atio
n I
dent
ify a
dvan
tage
s an
d di
sadv
anta
ges
of fo
rmal
and
in
form
al b
usin
ess
com
mun
icat
ion
Dra
ft a
busi
ness
lette
r
For
mal
bus
ines
s co
mm
unic
atio
n su
ch a
s bu
sine
ss le
tters
I
nfor
mal
bus
ines
s co
mm
unic
atio
n su
ch a
s gr
apev
ine
Adv
anta
ges
and
disa
dvan
tage
s of
form
al a
nd in
form
al b
usin
ess
com
mun
icat
ion
Diff
eren
tiatin
g be
twee
n fo
rmal
and
in
form
al b
usin
ess
com
mun
icat
ion
Lis
ting
adva
ntag
es a
nd
disa
dvan
tage
s of
form
al a
nd in
form
al
busi
ness
com
mun
icat
ion
Writ
ing
busi
ness
lette
rs
Sam
ples
of
mem
oran
dum
and
bu
sine
ss le
tters
R
ecom
men
ded
text
book
s
Tren
ds in
bus
ines
s co
mm
unic
atio
n I
dent
ify tr
ends
in c
omm
unic
atio
n A
sses
s th
e im
pact
of t
hese
te
chno
logi
cal d
evel
opm
ents
in
com
mun
icat
ion.
Tre
nds
in b
usin
ess
com
mun
icat
ion
such
as
the
use
of S
kype
, tw
itter
, blo
gs, e
-mai
l, Fa
cebo
ok a
nd W
hats
App
Dis
cuss
ing
tren
ds in
com
mun
icat
ion
Ana
lysi
ng im
pact
of t
echn
olog
ical
de
velo
pmen
ts in
com
mun
icat
ion
Rec
omm
ende
d te
xtbo
oks
Lap
tops
, des
ktop
s an
d sm
art p
hone
s R
esou
rce
pers
ons
I
CT
too
ls
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7.30 BUSINESS CO
MMUN
ICATION
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 37
38Commerce (Form 1 - 4) Syllabus
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Tr
ends
in
trans
port
D
escr
ibe
cont
aine
rizat
ion
Ju
stify
incr
ease
d us
e of
co
ntai
ners
Des
crib
e th
e ch
arac
teris
tics
of
each
dev
elop
men
t
Asse
ss th
e im
pact
of t
he
deve
lopm
ent o
n tra
nspo
rt
Out
line
the
reas
ons
for g
row
th
of a
ir ca
rgo
D
iscu
ss th
e im
pact
of I
CT
in
trans
port
C
onta
iner
isat
ion
To
ll ga
tes
Ve
hicl
e tra
ckin
g sy
stem
E-tic
ketin
g
Glo
bal P
ositi
onin
g R
emot
e Se
nsin
g (G
PRS)
Incr
ease
in a
ir ca
rgo
C
ondu
ctin
g ed
ucat
iona
l tou
rs to
tra
nspo
rt de
pots
Dis
cuss
ing
adva
ntag
es a
nd
disa
dvan
tage
s of
eac
h de
velo
pmen
t
Visi
ting
toll
gate
s
Dis
cuss
ing
the
reas
ons
in th
e in
crea
se o
f air
carg
o
R
ecom
men
ded
text
boo
k
ICT
tool
s
Res
ourc
e pe
rson
s
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$0::.$%.-(,/%"O"%".$(,#-(
#)%.$(
$0::.$%.-(&.$)0&/.$(
Ty
pes
of
war
ehou
ses
Loca
tion
of a
w
areh
ouse
Id
entif
y ty
pes
of w
areh
ouse
s
Se
lect
an
appr
opria
te s
ite fo
r a
war
ehou
se
Ty
pes
of w
areh
ouse
s su
ch
as
_ pr
ivat
e _m
anuf
actu
rers
_w
hole
sale
rs
_ret
aile
rs
_pub
lic
_Bon
ded
Fa
ctor
s to
con
side
r whe
n lo
catin
g a
war
ehou
se
ca
tego
risin
g w
areh
ouse
s in
to
priv
ate
and
publ
ic
Vi
sitin
g w
areh
ouse
s, o
bser
ving
ac
tiviti
es a
nd re
porti
ng b
ack
An
alys
ing
fact
ors
cons
ider
ed
whe
n lo
catin
g a
war
ehou
se
W
areh
ouse
s
ICT
tool
s
( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( (
7.32 WAR
EHOU
SING
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 38
39Commerce (Form 1 - 4) Syllabus
!!
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#)%.$(
$0::.$%.-(&.$)0&/.$(
Mar
ketin
g m
ix
Iden
tify
mar
ketin
g m
ix v
aria
bles
Expl
ain
mar
ketin
g m
ix v
aria
bles
Anal
yse
impa
ct o
f mar
ketin
g m
ix
varia
bles
M
arke
ting
mix
var
iabl
es s
uch
as p
rodu
ct, p
rice,
pla
ce a
nd
prom
otio
n
Anal
ysis
of e
ach
mar
ketin
g m
ix v
aria
ble
Asse
ssm
ent o
f the
Impa
ct o
f ea
ch m
arke
ting
mix
var
iabl
es
to th
e m
arke
t and
bus
ines
s
Li
stin
g m
arke
ting
mix
va
riabl
es
D
escr
ibin
g m
arke
ting
mix
va
riabl
es
D
iscu
ssin
g m
arke
ting
mix
va
riabl
es
Su
gges
ting
appr
opria
te
pric
ing,
pro
duct
s, d
istri
butio
n an
d pr
omot
iona
l too
ls f
or a
gi
ven
mar
ket
C
rafti
ng a
n ad
verti
sing
mod
el
R
ecom
men
ded
text
book
s
New
spap
er c
uttin
gs
show
ing
item
s su
ch a
s pr
ess
rele
ases
Trad
e jo
urna
ls
( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( (
7.32 MAR
KETING
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 39
40Commerce (Form 1 - 4) Syllabus
!!
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(
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1.,&#"#:()2N./%"O.$X(
R>@B<>B(?P;TRF(S>(@SR>(=;X(
/)#%.#%(
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#)%.$(
$0::.$%.-(
&.$)0&/.$(
Bu
sine
ss
envi
ronm
ent
D
escr
ibe
busi
ness
env
ironm
ent
Id
entif
y th
e in
tern
al a
nd e
xter
nal
fact
ors
affe
ctin
g a
busi
ness
Expl
ain
how
eac
h fa
ctor
affe
cts
a bu
sine
ss
Bu
sine
ss e
nviro
nmen
t
Elem
ents
of t
he b
usin
ess
Inte
rnal
env
ironm
ent
e su
ch a
s cu
stom
ers,
em
ploy
ees
and
sup
plie
rs
Ex
tern
al e
nviro
nmen
t suc
h as
po
litic
al, e
cono
mic
, soc
ial a
nd
tech
nolo
gica
l
Ex
plai
ning
bus
ines
s en
viro
nmen
t
Res
earc
hing
on
the
impa
ct o
f in
tern
al a
nd e
xter
nal f
acto
rs
An
alys
ing
the
impa
ct o
f int
erna
l an
d ex
tern
al fa
ctor
s
IC
T to
ols
N
ewsp
aper
cu
tting
s
Rec
omm
ende
d te
xt b
ooks
FORM
4 SYLLABU
S7.34 PRO
DUCTION
!!
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1>@B<>B?(?P;TRF(S>(@SR>(=;X(
/)#%.#%(
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#)%.$(
$0::.$%.-(
&.$)0&/.$(
Ba
lanc
e of
Pa
ymen
ts
D
istin
guis
h be
twee
n Vi
sibl
e an
d In
visi
ble
Trad
e
Cal
cula
te B
alan
ce o
f Tra
de,
Invi
sibl
e Tr
ade
and
Bala
nce
of
Paym
ents
Con
vert
curr
enci
es
O
utlin
e th
e w
ays
of c
orre
ctin
g Ba
lanc
e of
Pay
men
ts d
efic
it
Vi
sibl
e an
d In
visi
ble
Trad
e
Bala
nce
of In
visi
ble
Trad
e an
d Ba
lanc
e of
Pay
men
ts
Ex
chan
ge ra
tes
M
etho
ds o
f cor
rect
ing
Bala
nce
of P
aym
ents
def
icit
C
ompa
ring
Vis
ible
and
Invi
sibl
e tra
de
D
emon
stra
ting
the
calc
ulat
ion
of
trade
tran
sact
ions
Cal
cula
ting
exch
ange
rate
s
Dis
cuss
ing
way
s of
cor
rect
ing
Bala
nce
of P
aym
ents
def
icit
R
ecom
men
ded
text
boo
ks
Sa
mpl
es o
f di
ffere
nt
curr
enci
es
IC
T to
ols
N
ewsp
aper
cu
tting
s ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( (
7.35 TRA
DE
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 40
41Commerce (Form 1 - 4) Syllabus
!!
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1>@B<>B?(?P;TRF(S>(@SR>(=;X(
/)#%.#%(
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#)%.$(
$0::.$%.-(
&.$)0&/.$(
Trad
ers
Asso
ciat
ions
I
dent
ify tr
ader
s as
soci
atio
ns
Exp
lain
the
func
tions
of t
rade
rs
asso
ciat
ions
Tra
ders
ass
ocia
tions
suc
h as
Cro
ss
Boar
ders
Ass
ocia
tion,
Boo
k Se
llers
As
soci
atio
n an
d Zi
mba
bwe
Nat
iona
l Ve
ndor
s As
soci
atio
n (Z
NV
A)
Tra
ders
Ass
ocia
tions
func
tions
Inv
iting
repr
esen
tativ
es fr
om v
ario
us
orga
nisa
tions
to e
xpla
in th
e fu
nctio
ns o
f tra
ders
ass
ocia
tions
Rec
omm
ende
d te
xtbo
oks
Mat
eria
l fro
m th
e or
gani
satio
ns
R
esou
rce
Pers
ons
Busi
ness
M
embe
rshi
p O
rgan
isat
ion
(BM
Os)
Exp
lain
the
impo
rtanc
e of
Bus
ines
s M
embe
rshi
p O
rgan
isat
ions
B
usin
ess
Mem
bers
hip
Org
anis
atio
ns
such
as
ZNC
C, C
ZI a
nd Z
IMTR
ADE
D
iscu
ssin
g im
porta
nce
of B
MO
s R
ecom
men
ded
text
book
s M
ater
ials
from
or
gani
satio
ns
Smal
l to
Med
ium
En
terp
rises
(S
MEs
)
Des
crib
e th
e fe
atur
es o
f Sm
all t
o M
ediu
m E
nter
pris
es (S
MEs
) E
xpla
in th
e im
porta
nce
of S
MEs
O
utlin
e th
e c
halle
nges
fac
ed b
y Sm
all t
o M
ediu
m E
nter
pris
es
(SM
Es)
Eva
luat
e G
over
nmen
t ini
tiate
d pr
ogra
mm
es m
eant
for S
mal
l to
Med
ium
Ent
erpr
ises
(SM
Es)
Sm
all t
o M
ediu
m E
nter
pris
es (S
MEs
) F
eatu
res
and
impo
rtanc
e of
Sm
all t
o M
ediu
m E
nter
pris
es (S
MEs
) C
halle
nges
of S
mal
l to
Med
ium
En
terp
rises
(SM
Es)
Gov
ernm
ent a
ssis
tanc
e to
Sm
all t
o M
ediu
m E
nter
pris
es (S
MEs
) C
reat
ion
of S
MEs
spe
cial
zon
es s
uch
as S
iyas
o an
d G
len
Vie
w A
rea
8
Vis
iting
loca
l Sm
all t
o M
ediu
m
Ente
rpris
es (S
MEs
) E
valu
atin
g th
e co
ntrib
utio
n of
Sm
all
to M
ediu
m E
nter
pris
es (S
MEs
) to
Zim
babw
ean
econ
omy
O
utlin
ing
cha
lleng
es fa
ced
by
Smal
l to
Med
ium
Ent
erpr
ises
(SM
Es)
Dis
cuss
ing
Gov
ernm
ent i
nitia
ted
prog
ram
mes
mea
nt fo
r Sm
all t
o M
ediu
m E
nter
pris
es (S
MEs
)
Rec
omm
ende
d te
xt
book
s R
esou
rce
pers
ons
Publ
ic s
ecto
r re
form
s D
efin
e th
e te
rms
Exp
lain
the
reas
ons
for a
nd a
gain
st
com
mer
cial
isat
ion,
priv
atis
atio
n an
d na
tiona
lisat
ion
Pub
lic s
ecto
r ref
orm
s:
- co
mm
erci
alis
atio
n -
priv
atis
atio
n -
natio
nalis
atio
n
Dis
cuss
ing
trend
s in
Pub
lic s
ecto
r bu
sine
sses
R
ecom
men
ded
text
bo
oks
( ( ( ( ( ( ( ( ( ( (
7.36 BUSINESS OR
GANISATION
S
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 41
42Commerce (Form 1 - 4) Syllabus
!!
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$0::.$%.-(
&.$)0&/.$(
Busi
ness
ca
lcul
atio
ns
Def
ine
wor
king
cap
ital,
gros
s an
d ne
t pro
fit, t
urno
ver a
nd ra
te o
f st
ock-
turn
ove
r C
alcu
late
wor
king
cap
ital,
gros
s pr
ofit,
net
pro
fit a
nd th
e ra
te o
f st
ock-
turn
ove
r D
eter
min
e R
etur
n on
Cap
ital
Empl
oyed
(RO
CE)
,
Cal
cula
te p
rofit
mar
gin
and
mar
k up
Wor
king
cap
ital
Gro
ss a
nd n
et p
rofit
R
ate
of s
tock
turn
M
ark
up
and
mar
gin
Ret
urn
on C
apita
l Em
ploy
ed (R
OC
E)
Dis
cuss
ing
wor
king
cap
ital,
gros
s an
d ne
t pro
fit, s
tock
turn
and
cos
t of
good
s so
ld
Com
putin
g w
orki
ng c
apita
l, gr
oss
and
net p
rofit
, rat
e of
sto
ck tu
rn ,
retu
rn o
n ca
pita
l em
ploy
ed ,m
ark
up
and
mar
gin
Rec
omm
ende
d te
xtbo
oks
Res
ourc
e pe
rson
s F
inan
cial
st
atem
ents
I
CT
tool
s
Zim
babw
e St
ock
Exch
ange
A
sses
s th
e im
porta
nce
of th
e Zi
mba
bwe
Stoc
k Ex
chan
ge to
the
econ
omy.
E
xpla
in th
e ro
les
of s
pecu
lato
rs
Out
line
func
tions
of b
roke
rs a
nd
jobb
ers
Impo
rtanc
e of
Zim
babw
e S
tock
ex
chan
ge (
ZSE)
A
gent
s su
ch a
s br
oker
s an
d jo
bber
s S
pecu
lato
rs s
uch
as b
ulls
, bea
rs a
nd
stag
s
Ana
lysi
ng th
e im
porta
nce
of
Zim
babw
e St
ock
Exch
ange
(ZSE
) V
isiti
ng th
e Z
imba
bwe
Stoc
k Ex
chan
ge (Z
SE)
D
iscu
ssin
g th
e ro
les
of s
pecu
lato
rs
Ide
ntify
ing
func
tions
of b
roke
rs a
nd
jobb
ers
Pam
phle
ts
Sto
ck E
xcha
nge
R
esou
rce
pers
ons
R
ecom
men
ded
te
xt b
ooks
ICT
tool
s
7.37 FINAN
CE AND
BAN
KING
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 42
43Commerce (Form 1 - 4) Syllabus
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&.$)0&/.$(
Tren
ds in
ba
nkin
g I
dent
ify th
e de
velo
pmen
ts in
the
bank
ing
sect
or
Eva
luat
e th
e us
eful
ness
of t
he
trend
s in
the
econ
omy
Tr
ends
in B
anki
ng s
uch
as:
- te
leba
nkin
g
- mob
ile b
anki
ng
- e-b
anki
ng
Exp
lain
ing
the
deve
lopm
ents
in th
e ba
nkin
g se
ctor
Dis
cuss
ing
the
impa
ct o
f the
tre
nds
on e
cono
mic
act
iviti
es
Dem
onst
ratin
g m
obile
ban
king
V
isiti
ng m
oney
tran
sfer
age
nts
Rec
omm
ende
d te
xt
book
s I
CT
tool
s R
esou
rce
peop
le
such
as
mon
ey
trans
fer a
gent
s
Flo
w c
harts
In
tern
atio
nal
finan
cial
in
stitu
tions
Out
line
the
inte
rnat
iona
l fin
anci
al
inst
itutio
ns
Ass
ess
the
role
of i
nter
natio
nal
finan
cial
inst
itutio
ns in
dev
elop
ing
coun
tries
Int
erna
tiona
l fin
anci
al in
stitu
tions
suc
h as
: -
Infra
stru
ctur
e D
evel
opm
ent
Bank
(ID
B)
- Af
rican
Dev
elop
men
t Ban
k -
Inte
rnat
iona
l Mon
etar
y Fu
nd
(IMF)
-
Inte
rnat
iona
l Ban
k fo
r R
econ
stru
ctio
n a
nd
Dev
elop
men
t(IBR
D)
- W
orld
Ban
k
Lis
ting
inte
rnat
iona
l fin
anci
al
inst
itutio
ns
Exp
lain
ing
the
role
of i
nter
natio
nal
finan
cial
inst
itutio
ns
Ana
lysi
ng th
e ef
fect
iven
ess
of th
e ac
tiviti
es o
f int
erna
tiona
l fin
anci
al
inst
itutio
ns in
Zim
babw
e
IC
T to
ols
Rec
omm
ende
d te
xtbo
oks
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 43
44Commerce (Form 1 - 4) Syllabus
!!
(((
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Im
pact
of
ICT
on
Insu
ranc
e an
d As
sura
nce
Ex
plai
n e-
insu
ranc
e an
d e-
assu
ranc
e
Stat
e ad
vant
ages
and
di
sadv
anta
ges
of IC
T in
insu
ranc
e an
d as
sura
nce
E-
insu
ranc
e
E-as
sura
nce
Im
pact
on:
_f
irms
_pot
entia
l clie
nts
D
iscu
ssin
g e-
insu
ranc
e an
d e-
assu
ranc
e
Deb
atin
g th
e im
pact
of I
CT
in
insu
ranc
e an
d as
sura
nce
IC
T to
ols
R
esou
rce
pers
ons
Br
ochu
res
pa
mph
lets
7.38 INSURA
NCE AN
D ASSURA
NCE
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 44
45Commerce (Form 1 - 4) Syllabus
8.3 A
SSESSM
ENT MOD
EL
The A
griculture learning area will be assessed through continuous and summative assessements as illustrated in
the assessment model
Assessment of learner performance in Com
merce
Continous Assessment 30%
Continous Assessment 70%
Paper 1
20%
Paper 1
50%
Examination Mark = 70%
Continous Assessment = 30%
Theory tests 6%
Assignments 9%
Practical Projects
15%
Profiling
Profiling
EXIT
PROFILE
FINAL M
ARK
Commerce 100%
Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 45
46
Commerce (Form 1 - 4) Syllabus
!!
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(%>BE?(( 5( 3( J( K( 6( M( Z( [( \( 54( 55( 9>HAP=H<A((^(Theory Tests 1 1 1 1 1 1 1 1 1 1 1 6 Assignments 1 1 1 1 1 1 1 1 1 1 1 9 Practical Projects 1 1 1 15 ((%;=@R(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((J4(((
( ( (
( Multiple Choice
( 1 hour 15 minutes
(
( (
( (
( ( ( (
((
8.4 CONTINUOUS ASSESSMENT
8.5 SUMMATIVE ASSESSMENT
!!
( ( (
(
((
( ( (
( Multiple Choice
( 1 hour 15 minutes
(
( (
( (
( ( ( (
2 hours
9
((%H=R>( -TB@=H;<( !@BD?( 9>HAP=H<A(`^a(
Paper 1 Multiple choice 1 hour 15 minutes 40 20 Paper 2 Structured and Essays 2 hours 100 50
Paper 1: Multiple Choice
The paper consists of 40 Multiple Choice questions.Time: 1 hour 15 minutesWeighting: 20%
Paper 2:
The paper consists of 2 sections which are Section A and Section B
Section A6 compulsory structured questions totaling 40 marks
Section B - Essays3 essay questions totaling 60 marks will be answered out of 7 questions Time: 2 hoursWeighting: 50%
Examinations
8.6 SPECIFICATION GRID
!!
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Commerce Form 1-4.qxp_Layout 1 26/10/2016 12:02 PM Page 46