Commercial

S E R V I C E S

CATASTROPHE. DISASTER. EMERGENCY. CRITICAL, DAMAGE. HURRICANES. BLIZZARDS.TORNADOES. LIGHTENING STRIKES. ICE STORMS. EXPLOSIONS. COLLISIONS. INDUSTRIAL DISASTERS. HAZARDOUS MATERIALS. FUEL SPILLS. SEWER. FIRE. WATER. SMOKE. WIND. VANDALISM. AUTHORITY. SAFETY. EVACUATION. LOSS. RISK. RELOCATION. COMPENSATION. IMMUNIZATIONS. INTERRUPTION. DEPRECIATION. RISK. DAMAGE ASSESTMENT. INSPECTION. INSURANCE. CLASSIFICATION. RESPONSIBILITY. PRACTICE. PROCEEDURES. INVENTORY. MATERIALS. DOCUMENTATION. TECHNOLOGY. RECOVERY. CAPABILITY. RESOURCES. INVENTORY. ANAYLISIS. CUSTOMER SERVICE. QUALITY. CONSTRUCTION. RESTORATION. RECONSTRUCTION. RENOVATION. CATASTROPHE. DISASTER. EMERGENCY. CRITICAL. DAMAGE. HURRICANES. BLIZZARDS. TORNADOES. LIGHTENING. STRIKES. ICE STORMS. EXPLOSIONS. COLLISIONS. INDUSTRIAL DISASTERS. HAZARDOUS MATERIALS. FUEL SPILLS. SEWER. FIRE. WATER. SMOKE. WIND. VANDALISM. AUTHORITY. SAFETY. EVACUATION. LOSS. RISK. RELOCATION. COMPENSATION. IMMUNIZATIONS. INTERRUPTION. DEPRECIATION. RISK. DAMAGE ASSESTMENT. INSPECTION.

Our Business Is Putting You Back In Business.

www.instarservices.com1.800.555.8006NATIONAL DISASTER TEAM

restoration • reconstruction • technical services

Marketing & Business Development SummitBusiness MentorsApril 21, 2010

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NATIONAL DISASTER TEAMC o m m e r c i a l

LEADER IN COMMERCIAL DISASTER RESTORATION To be the premier provider of disaster restoration, reconstruction, and multi-

family renovation nationwide.

PREMIUM QUALITY - IMMEDIATE SERVICE Consistently deliver outstanding service and premium quality to every

customer through immediate response, highest in quality workmanship, priority account management and world-class talent.

OUR MISSION

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NATIONAL DISASTER TEAMC o m m e r c i a l

OUR DIFFERENCE

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SOLUTIONSA full-service general contractor providing a single-source solution:

Emergency response Restoration Reconstruction Technical Services

STRENGTHCurrently second largest disaster recovery and reconstruction company in North America:

18 offices…and growing. Forward deployed fully equipped 53’ rapid response trailers [RRT] Strategically positioned to serve client’s sites

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OUR HISTORY

06 07 08 09

Towerbrook PrivateEquity Firm Acquires and merges four companies to form InStar Services Group

ServiceMasterPurchases the InStar Services Group

ServiceMaster Goes private• InStar to be the

large- loss commercial arm of ServiceMaster in North America

• Plan didn’t work - franchisees would not refer to InStar

BlackEagle Partners Acquires InStar

Mark DavisTakes over as President & CEO

FLORIDAFounded,1972

MASSACHUSETTSFounded,1979

VIRGINIAFounded,1982

TEXASFounded,1988

TEXASFounded, 2002

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2010

Headquarters moves to Michigan

Two acquisitionsin Q1, more to follow.

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NATIONAL DISASTER TEAMC o m m e r c i a l

WHY INSTAR?

PRIORITY Turn-key project management – just ONE phone call!

IMMEDIATE RESPONSE When you’re out of business it costs time, money, and even market share.

We will be there – ANYWHERE, ANY TIME!

Full Service: Emergency Services to Complete Reconstruction

SOLID FINANCIALS Can finance most any size project Strong balance sheet Great financial partner (BlackEagle Partners)

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NATIONAL DISASTER TEAMC o m m e r c i a l

Complete fire/water damage & restoration Structure cleaning Water extraction Drying & dehumidification Selective & full demolition Technical Services: Electronics & machinery Contents: Inventory, cleaning & storage Document Recovery: Onsite/offsite Freeze dry chamber Emergency power & security Air duct cleaning Onsite/offsite Ozone Treatment

EVERYTHING OUR COMPETITORS DO.

WE JUST DO IT BETTER.

SERVICE CAPABILITIES

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EMERGENCYSERVICES

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NATIONAL DISASTER TEAMC o m m e r c i a l

Complete project management Structural restoration Project estimating Capital improvements Interior/exterior renovation Qualified structural engineers at our disposal

THE INSTAR DIFFERENCE? OUR PEOPLE.

SERVICES CAPABILITIES

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RESTORATION

RECONSTRUCTION

RENOVATION

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NATIONAL DISASTER TEAMC o m m e r c i a l

Certified Mold Remediators Asbestos Survey Required on Commercial Buildings Certified in Asbestos Training Strongest Environmental Compliance Plan (ECP) in

the industry Regional & National Environmental Health & Safety

Managers

THE CLEAR MARKET LEADERIN ENVIRONMENTAL COMPLIANCE.

SERVICES CAPABILITIES

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ENVIRONMENTAL CONDITIONS

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EXTRAORDINARY PEOPLE FOR EXTRAORDINARY RESULTS. We’re constantly recruiting talent. We have 105 new employees in the past

13 months.

Thorough pre-employment background check and drug screening.

Well-trained and certified employees that comply with all OSHA standards.

Employees receive regular re-certification training on safe workplace procedures and hazardous material handling.

OUR “SECRET SAUCE?”

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NATIONAL DISASTER TEAMC o m m e r c i a l

MANAGEMENT TEAM

MARK DAVIS, CEO Founder of BELFOR USA − Proven track record

JIM GUILLAUMIN, CFO

JIM STANILIOUS, BUSINESS DEVELOPEMNET Marsh NYC for 13 years

JOHNNIE SMITH, MULTI-FAMILY

BERNARD POOLE, LARGE LOSS AND NY Top producer at BELFOR

Founder of BPR

MAC PATTERSON, FOUNDER

JIM WILSON, FOUNDER

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NATIONAL DISASTER TEAMC o m m e r c i a l

Will be there for you

WHEN DISASTER STRIKES

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NATIONAL DISASTER TEAMC o m m e r c i a l

PRIORITY RESPONSE EMERGENCY PROGRAM (P.R.E.P.) Prepares for and manages all phases of restoration,

reconstruction, repair and project management.

EXCLUSIVE PROGRAM For our Preferred Clients nationwide through a single

emergency response number: 1-800-555-8006.

CALL CENTER Ensures uninterrupted service for your business.

MAJOR CATASTROPHE OR SINGLE EVENT Our mitigation and large loss specialists mobilize

anywhere, any time!

THE P.R.E.P. ADVANTAGE

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24 HOURS 1-800-555-

8006

PRIORITY RESPONSE EMERGENCY PROGRAM

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NATIONAL DISASTER TEAMC o m m e r c i a l

CASE STUDY #1

COBO HALLDetroit, MI [January 2010]

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C O B O

NATIONAL DISASTER TEAM

North American International Auto Show

01 |21 |10

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NATIONAL DISASTER TEAMC o m m e r c i a l

CASE STUDY #2

expect great things

TORNADOCordova, TN [August 2009]

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NATIONAL DISASTER TEAM

Morning after tornado.

08 |01 |096:00AM

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NATIONAL DISASTER TEAM

Store front wall being stabilized during exterior clean up.

08 |01 |0910:30AM

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NATIONAL DISASTER TEAM

Second desiccant set up 25K CFM’s (east side front right entry).

08 |02 |098:00PM

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NATIONAL DISASTER TEAM

Interior mitigation continuing (selective ceiling tile removal and desiccant drying)

08 |02 |098:00PM

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NATIONAL DISASTER TEAM

6 new package units set. 8 of 9 units operational.

08 |02 |0912:00PM

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NATIONAL DISASTER TEAM

Equipment removed. Exterior clean. Ready for soft reopen at 5:45 AM.

08 |07 |095:45AM

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NATIONAL DISASTER TEAM

Morning of Grand Reopening

08 |08 |096:00AM

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NATIONAL DISASTER TEAMC o m m e r c i a l

$100+ million company (non-storm year)

No bank debt

Strong financial partner (BlackEagle Partners)

300 full-time employees

Strong subcontractor base

Strong branches across the U.S.

Acquiring market leaders in Arizona and California in 2010

Five (5) year acquisition plan

Dedicated Large Loss team

CAPACITY & SCALE

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Our Business Is Putting You Back In Business.

START YOUR RECOVERY PROCESS

WITH

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NATIONAL DISASTER TEAMC o m m e r c i a l

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THANK YOU!