Police Response
There are 2 levels of Police response:-■ Immediate/Urgent■ Withdrawn:
No police attendance, keyholder response only.
Response is withdrawn following three falsecalls in a 12-month period. Restoration ofresponse will only be considered once thesystem complies with the police policy on re-instatement. Your alarm maintenancecompany will be able to advise youaccordingly.
What happens if Police removeresponse?
The system will be key holder response only.Losing response may necessitate thecustomer:-■ notifying their insurance company ■ employing a private security company
to respond■ increasing the security of their premises
Noise Nuisance
Your attention is drawn to the CleanNeighbourhoods and Environments Act 2005
(Copies from H.MSO and www.opsi.gov.uk)
To avoid noise nuisance the alarm should befitted with an automatic cut out to stop the alarmringing after 20 minutes. Failure to do so mayresult in prosecution.
Alarm systems must have two key holders,trained to operate the alarm, able to attendwithin 20 minutes, contactable by telephoneand with their own transport.
Useful Contacts
Alarms Administration at your local PoliceHeadquarters.
www.police.uk gives access to a Police Forcemap and contacts:
National Security Inspectorate (NSI)Tel: 01628 637512www.nsi.org.uk
Security Systems and Alarms Inspection Board(SSAIB)Tel: 0191 296 3242www.ssaib.org
Association of Chief Police Officers (ACPO)Tel: 0207 084 8962www.acpo.police.uk
www.securedbydesign.comfor police security information.
Commercially MonitoredRemote SignallingIntruder Alarms for Police Response
Recognised Companies
Police accept the installation ofremote signalling alarms from alarmcompanies that are inspected bythese independent inspectorateorganisations:
NSINational Security Inspectorate or
SSAIBSecurity Systems & Alarms Inspection Board
Com
mer
cial
Com
mer
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©2006 ACPO Crime Prevention Initiatives
inside
Choosing the supplier
Before choosing an alarm system, check thatthe physical security of your premises is up toscratch. Take all the usual security precautionslike fitting BS 3621 5-lever mortise locks, orreplacing doors with BS PAS 24 or LPS 1175tested door-sets, and fit security lighting andwindow locks.
Remote signalling alarms send a signal to acommercial Alarm Receiving Centre (ARC) whowill alert the police that a response is required.Whilst commonly used for commercial premisesthere is nothing to stop them being installed inhomes, particularly in remote locations or forvaluable possessions. Both the alarm installerand the ARC will have to be qualified to installthis type of alarm and also be recognised bythe police.
NSI and SSAIB will give you details of theirmember companies who operate in yourlocality.
Before deciding on a particular company it issuggested that you ask the following questions:-■ Have I checked the address and
credentials of the company and seen proof of identity from the representative before disclosing personal and security information?
■ Is the company subject to independent inspection and if so which organisation?
■ Is the installation of an alarm a requirement of my insurance company and if so, is the company acceptable to my insurer?
■ Can the company representative provide me with a list of police rules for occupiers of premises with electronic security systems and written confirmation
that the system and the company are currently acceptable to the local police for response to alarms?
■ Have I sought written quotations from atleast two alarm installers?
■ Does the company operate a 24-hour call-out service and emergency attendance within 4 hours?
Does the quotation: ■ Specify that the installation will be to
EN 50131-1, (PD6662 Scheme for theimplementation of European Standards),or BS 8418 for a detector activated CCTVsystem.
■ Include the terms of maintenance and monitoring contracts?
When investing in security it is advisable notto deal with cold-callers or “doorstep” sellers.If you have doubts about the legality or salestechniques being employed by salespeopleyou should contact the Police or TradingStandards for advice
Police recognised installers are able to obtaina Unique Reference Number (URN) for eachinstallation. When the alarm activates, theAlarm Receiving Centre will quote this URN tothe police on a dedicated telephone number.The URN will allow the police to locate thecorrect record for the premises and respond.This response is dependent upon compliancewith the ACPO Security Systems Policy andthe nature of demand, priorities and resourceswhich exist at the time a request for policeresponse is received.
Police Policy on Alarms
The police waste valuable resourcesattending false calls. As a result of this theAssociation of Chief Police Officers (ACPO),have a policy aimed at reducing false calls.It identifies the standards of installation andthe sanctions that will apply for systems thatfail to comply.
Installations
The police policy requires all new installationsto be fitted with the means to pass confirmedmessages i.e. confirmed technology. Thereare currently 3 acceptable types:
Sequential: Means that the first alarmactivation will be keyholder response only. If the alarm activates a second time in adifferent area and within a designated timeperiod this would be identified as confirmedand the police would be called.
Audio: The alarm opens up microphonesallowing the alarm receiving centre to listenfor criminal activity.
Visual: The alarm activates cameras allowingthe alarm receiving centre to look for anycriminal activity.
It is important, therefore, that you choose arecognised installer who can offer you qualityequipment, which does not have to beexpensive or complex and that you, yourfamily or work colleagues feel confident inoperating. If your alarm malfunctions, ask theinstaller to visit straight away to identify andrepair any faults. Failure do this could resultin the reduction or the loss of policeresponse.
Com
mer
cial
Com
mer
cial
Com
mer
cial
inside
Choosing the supplier
Before choosing an alarm system, check thatthe physical security of your premises is up toscratch. Take all the usual security precautionslike fitting BS 3621 5-lever mortise locks, orreplacing doors with BS PAS 24 or LPS 1175tested door-sets, and fit security lighting andwindow locks.
Remote signalling alarms send a signal to acommercial Alarm Receiving Centre (ARC) whowill alert the police that a response is required.Whilst commonly used for commercial premisesthere is nothing to stop them being installed inhomes, particularly in remote locations or forvaluable possessions. Both the alarm installerand the ARC will have to be qualified to installthis type of alarm and also be recognised bythe police.
NSI and SSAIB will give you details of theirmember companies who operate in yourlocality.
Before deciding on a particular company it issuggested that you ask the following questions:-■ Have I checked the address and
credentials of the company and seen proof of identity from the representative before disclosing personal and security information?
■ Is the company subject to independent inspection and if so which organisation?
■ Is the installation of an alarm a requirement of my insurance company and if so, is the company acceptable to my insurer?
■ Can the company representative provide me with a list of police rules for occupiers of premises with electronic security systems and written confirmation
that the system and the company are currently acceptable to the local police for response to alarms?
■ Have I sought written quotations from atleast two alarm installers?
■ Does the company operate a 24-hour call-out service and emergency attendance within 4 hours?
Does the quotation: ■ Specify that the installation will be to
EN 50131-1, (PD6662 Scheme for theimplementation of European Standards),or BS 8418 for a detector activated CCTVsystem.
■ Include the terms of maintenance and monitoring contracts?
When investing in security it is advisable notto deal with cold-callers or “doorstep” sellers.If you have doubts about the legality or salestechniques being employed by salespeopleyou should contact the Police or TradingStandards for advice
Police recognised installers are able to obtaina Unique Reference Number (URN) for eachinstallation. When the alarm activates, theAlarm Receiving Centre will quote this URN tothe police on a dedicated telephone number.The URN will allow the police to locate thecorrect record for the premises and respond.This response is dependent upon compliancewith the ACPO Security Systems Policy andthe nature of demand, priorities and resourceswhich exist at the time a request for policeresponse is received.
Police Policy on Alarms
The police waste valuable resourcesattending false calls. As a result of this theAssociation of Chief Police Officers (ACPO),have a policy aimed at reducing false calls.It identifies the standards of installation andthe sanctions that will apply for systems thatfail to comply.
Installations
The police policy requires all new installationsto be fitted with the means to pass confirmedmessages i.e. confirmed technology. Thereare currently 3 acceptable types:
Sequential: Means that the first alarmactivation will be keyholder response only. If the alarm activates a second time in adifferent area and within a designated timeperiod this would be identified as confirmedand the police would be called.
Audio: The alarm opens up microphonesallowing the alarm receiving centre to listenfor criminal activity.
Visual: The alarm activates cameras allowingthe alarm receiving centre to look for anycriminal activity.
It is important, therefore, that you choose arecognised installer who can offer you qualityequipment, which does not have to beexpensive or complex and that you, yourfamily or work colleagues feel confident inoperating. If your alarm malfunctions, ask theinstaller to visit straight away to identify andrepair any faults. Failure do this could resultin the reduction or the loss of policeresponse.
Com
mer
cial
Com
mer
cial
Com
mer
cial
inside
Choosing the supplier
Before choosing an alarm system, check thatthe physical security of your premises is up toscratch. Take all the usual security precautionslike fitting BS 3621 5-lever mortise locks, orreplacing doors with BS PAS 24 or LPS 1175tested door-sets, and fit security lighting andwindow locks.
Remote signalling alarms send a signal to acommercial Alarm Receiving Centre (ARC) whowill alert the police that a response is required.Whilst commonly used for commercial premisesthere is nothing to stop them being installed inhomes, particularly in remote locations or forvaluable possessions. Both the alarm installerand the ARC will have to be qualified to installthis type of alarm and also be recognised bythe police.
NSI and SSAIB will give you details of theirmember companies who operate in yourlocality.
Before deciding on a particular company it issuggested that you ask the following questions:-■ Have I checked the address and
credentials of the company and seen proof of identity from the representative before disclosing personal and security information?
■ Is the company subject to independent inspection and if so which organisation?
■ Is the installation of an alarm a requirement of my insurance company and if so, is the company acceptable to my insurer?
■ Can the company representative provide me with a list of police rules for occupiers of premises with electronic security systems and written confirmation
that the system and the company are currently acceptable to the local police for response to alarms?
■ Have I sought written quotations from atleast two alarm installers?
■ Does the company operate a 24-hour call-out service and emergency attendance within 4 hours?
Does the quotation: ■ Specify that the installation will be to
EN 50131-1, (PD6662 Scheme for theimplementation of European Standards),or BS 8418 for a detector activated CCTVsystem.
■ Include the terms of maintenance and monitoring contracts?
When investing in security it is advisable notto deal with cold-callers or “doorstep” sellers.If you have doubts about the legality or salestechniques being employed by salespeopleyou should contact the Police or TradingStandards for advice
Police recognised installers are able to obtaina Unique Reference Number (URN) for eachinstallation. When the alarm activates, theAlarm Receiving Centre will quote this URN tothe police on a dedicated telephone number.The URN will allow the police to locate thecorrect record for the premises and respond.This response is dependent upon compliancewith the ACPO Security Systems Policy andthe nature of demand, priorities and resourceswhich exist at the time a request for policeresponse is received.
Police Policy on Alarms
The police waste valuable resourcesattending false calls. As a result of this theAssociation of Chief Police Officers (ACPO),have a policy aimed at reducing false calls.It identifies the standards of installation andthe sanctions that will apply for systems thatfail to comply.
Installations
The police policy requires all new installationsto be fitted with the means to pass confirmedmessages i.e. confirmed technology. Thereare currently 3 acceptable types:
Sequential: Means that the first alarmactivation will be keyholder response only. If the alarm activates a second time in adifferent area and within a designated timeperiod this would be identified as confirmedand the police would be called.
Audio: The alarm opens up microphonesallowing the alarm receiving centre to listenfor criminal activity.
Visual: The alarm activates cameras allowingthe alarm receiving centre to look for anycriminal activity.
It is important, therefore, that you choose arecognised installer who can offer you qualityequipment, which does not have to beexpensive or complex and that you, yourfamily or work colleagues feel confident inoperating. If your alarm malfunctions, ask theinstaller to visit straight away to identify andrepair any faults. Failure do this could resultin the reduction or the loss of policeresponse.
Com
mer
cial
Com
mer
cial
Com
mer
cial
Police Response
There are 2 levels of Police response:-■ Immediate/Urgent■ Withdrawn:
No police attendance, keyholder response only.
Response is withdrawn following three falsecalls in a 12-month period. Restoration ofresponse will only be considered once thesystem complies with the police policy on re-instatement. Your alarm maintenancecompany will be able to advise youaccordingly.
What happens if Police removeresponse?
The system will be key holder response only.Losing response may necessitate thecustomer:-■ notifying their insurance company ■ employing a private security company
to respond■ increasing the security of their premises
Noise Nuisance
Your attention is drawn to the CleanNeighbourhoods and Environments Act 2005
(Copies from H.MSO and www.opsi.gov.uk)
To avoid noise nuisance the alarm should befitted with an automatic cut out to stop the alarmringing after 20 minutes. Failure to do so mayresult in prosecution.
Alarm systems must have two key holders,trained to operate the alarm, able to attendwithin 20 minutes, contactable by telephoneand with their own transport.
Useful Contacts
Alarms Administration at your local PoliceHeadquarters.
www.police.uk gives access to a Police Forcemap and contacts:
National Security Inspectorate (NSI)Tel: 01628 637512www.nsi.org.uk
Security Systems and Alarms Inspection Board(SSAIB)Tel: 0191 296 3242www.ssaib.org
Association of Chief Police Officers (ACPO)Tel: 0207 084 8962www.acpo.police.uk
www.securedbydesign.comfor police security information.
Commercially MonitoredRemote SignallingIntruder Alarms for Police Response
Recognised Companies
Police accept the installation ofremote signalling alarms from alarmcompanies that are inspected bythese independent inspectorateorganisations:
NSINational Security Inspectorate or
SSAIBSecurity Systems & Alarms Inspection Board
Com
mer
cial
Com
mer
cial
©2006 ACPO Crime Prevention Initiatives
Police Response
There are 2 levels of Police response:-■ Immediate/Urgent■ Withdrawn:
No police attendance, keyholder response only.
Response is withdrawn following three falsecalls in a 12-month period. Restoration ofresponse will only be considered once thesystem complies with the police policy on re-instatement. Your alarm maintenancecompany will be able to advise youaccordingly.
What happens if Police removeresponse?
The system will be key holder response only.Losing response may necessitate thecustomer:-■ notifying their insurance company ■ employing a private security company
to respond■ increasing the security of their premises
Noise Nuisance
Your attention is drawn to the CleanNeighbourhoods and Environments Act 2005
(Copies from H.MSO and www.opsi.gov.uk)
To avoid noise nuisance the alarm should befitted with an automatic cut out to stop the alarmringing after 20 minutes. Failure to do so mayresult in prosecution.
Alarm systems must have two key holders,trained to operate the alarm, able to attendwithin 20 minutes, contactable by telephoneand with their own transport.
Useful Contacts
Alarms Administration at your local PoliceHeadquarters.
www.police.uk gives access to a Police Forcemap and contacts:
National Security Inspectorate (NSI)Tel: 01628 637512www.nsi.org.uk
Security Systems and Alarms Inspection Board(SSAIB)Tel: 0191 296 3242www.ssaib.org
Association of Chief Police Officers (ACPO)Tel: 0207 084 8962www.acpo.police.uk
www.securedbydesign.comfor police security information.
Commercially MonitoredRemote SignallingIntruder Alarms for Police Response
Recognised Companies
Police accept the installation ofremote signalling alarms from alarmcompanies that are inspected bythese independent inspectorateorganisations:
NSINational Security Inspectorate or
SSAIBSecurity Systems & Alarms Inspection Board
Com
mer
cial
Com
mer
cial
©2006 ACPO Crime Prevention Initiatives
