Date post: | 13-May-2015 |
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CommunicationRecap week 2 23/7/2013 Defining communication Why it is important in the workplaceIntroducing verbal vs non-verbal
communication
Communication Mostly we don’t stop to think about how we
communicate with others.We simply assume that we just know how to
do itHowever we don’t always get the message
acrossCommunication is a complex process with the
potential for things to go wrong (miscommunication)
Communication skills are so important within the Community Services Industry
We need to be able to relate to our clients, colleagues and other community agencies in the best possible way
Communicating with clients, their families, colleagues and other organisation can be done by;
Face to faceOver the phoneIndividually or within a group settingAt a meeting or conferenceBy writing (e-mails, letters, memos, reports etc)
Communication
Communication can be verbal and non-verbal
Usually we refer to verbal communication as relating to the words that are said
Non-verbal communication includes all the messages that are sent not using words;
What are some forms of non-verbal communication?
Types of Communication
Facial expressionsEye contactTone of voiceVolume of speechRate of speechHand movements (gestures)Body movementsPostureSpatial distance (how close we stand or sit to
someone)TouchDress/presentation
Types of Non – verbal CommunicationWeek 3 30/7/2013
Messages usually contain both verbal and non-verbal components
The verbal part conveys the content or information
The non-verbal part tells the receiver what the content means to the person talking
In situations where there is a mismatch between the verbal and non-verbal, the receiver is more likely to focus on the non-verbal signals they are receiving
This is because body language is more likely to give us the clues about what the message means
Communication
ACTIVITY 1 – MASK TASKStudents are to design a mask that covers all
areas of their face – excluding the eyes and mouth
Working in groups of 4 students are to engage in a conversation that covers ONE of the following topics -
My favourite TV show/toy/pet/family member/memory
Communication
ACTIVITY – MASK TASK
Think about how NOT being able to see the other persons facial expressions impacted on the conversation and how you communicated with them.
How did you compensate for this?
Communication
ACTIVITY 2Working in pairs, students are to communicate
verbally with the other person, however, each person MUST use the following non-verbal methods of communication to talk to each other –
1) same TONE OF VOICE2) VOLUME of speech3) RATE of speechHow did this impact on your conversation?
Communication
Masks from around the world
Masks that convey expressions
Masks that convey no emotion
Masks that convey emotion