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- 2 -- 2 -DRAFT FOR DISCUSSION PURPOSES ONLY
Agenda
• Welcome
• IT Consolidation Project Update
• Picture of the Current and Future IT Workforce
• Transition Plans
• EOE Consolidation Changes
• Closing Remarks from Secretary Reville
• Q & A
- 4 -- 4 -DRAFT FOR DISCUSSION PURPOSES ONLY
The Commonwealth’s approach to managing IT is unsustainable.
Current State
Our IT environment is too complex, too difficult to maintain, and increasingly challenging to secure.
Our IT Environment
15 Major Data Networks
400 Job Titles for 2,003 Total Staff
24 Email Systems
183 Data Centers
57 Desktop and LAN Organizations
48 Helpdesks
200 Phone Systems
- 5 -- 5 -DRAFT FOR DISCUSSION PURPOSES ONLY
Benefits
Consolidation will result in smarter investments, improved services, and enhanced security.
Consolidation is driving towards three strategic benefits.
Efficiency Effectiveness
Information Security
• Reduced and optimized IT spend per unit
• Elimination of duplicate IT systems
• Improved purchasing power by combining procurements
• Improved data protection
• Fewer IT systems hosted at insecure locations
• Improved monitoring, detection, alerting, and response capabilities
• Improved ability to align our IT resources with high-level priorities of Secretaries
• Improved data sharing capabilities
• Improved reliability of IT services
• Industry-standard delivery of IT services
- 6 -- 6 -DRAFT FOR DISCUSSION PURPOSES ONLY
Program Structure
Consolidation not only impacts three technology service areas but also requires reinvention of four administrative areas as well.
Key Benefits
•Efficiency•Effectiveness
•Information Security
Secretariat IT ServicesCommonwealth
IT Infrastructure ServiceCommonwealth
Service Excellence
• Helpdesk Services• Desktop and LAN Services• Website Information Architecture
Services• Applications (as specified by SCIOs)
• Data and Telecommunications Network Services
• Data Center Services • Web Hosting and Portal Services• Email and Directory Services
• Service Catalog• Chargeback Rates• Service Levels• ITIL-based Service Management
Processes
IT Governance: Planning, Budgeting, Service Levels, Performance Management
Related Administrative Processes: Procurement, Financial Management, Facilities, Legal
IT Organizational Development: Career Paths, Training, Apprenticeships/Mentorships
Communications Management: Town Halls, Wiki Updates, Newsletters, Performance Reporting
- 7 -- 7 -DRAFT FOR DISCUSSION PURPOSES ONLY
Progress to Date
In Progress CompletedPlanning
Significant progress has been made across all Secretariats.
Key Milestone ANF EOE EOEEA EOHED EOHHS EOLWD EOPSS MassDOT
Appointed SCIO
Created IT Steering Committee
Developed Consolidation Plans
Established SCIO Authority Over All IT Spending
Inventoried Staff by Job Function
Trained the Workforce on ITIL
Defined an EO504-Compliant Electronic Security Plan
Inventoried IT Assets
Consolidated Email
Consolidated Websites onto Mass.gov
Consolidated Helpdesk and Desktop and LAN Services
Consolidated Data Center Services
Consolidated Network
- 8 -- 8 -DRAFT FOR DISCUSSION PURPOSES ONLY
The Big Picture
Efficiencies from IT consolidation enable key reinvestments in a stronger and more agile IT workforce, robust infrastructure and reliable services.
The result is government services that are more efficient, open, and responsive to the public.
Current IT Environment Future IT Environment
183 Data centers 2 Data centers 15 Networks 1 Network23 Email systems 1 Email system 54 Helpdesks/desktop groups 8 Helpdesks
- 9 -- 9 -DRAFT FOR DISCUSSION PURPOSES ONLY
Vision for the Workforce
Vision for the IT workforce is one which supports:
- 10 -- 10 -DRAFT FOR DISCUSSION PURPOSES ONLY
Commonwealth IT Learning Program: Overview
To support the Commonwealth’s goals for IT learning, we are planning a robust, long-term approach for the Commonwealth IT Learning Program:
Training• Technical• Business• Leadership in IT• Customer service for IT
Mentoring• Job shadowing /
On-the-job training• Mentoring• Coaching
Knowledge Sharing• Brown bag speaker series• IT community forums• Knowledge-sharing online
platform
LearnIT!Commonwealth IT Learning Program
Upcoming Courses:• Project Management• .NET• Quality Assurance
Career Development• Career paths by job function
- 11 -- 11 -DRAFT FOR DISCUSSION PURPOSES ONLY
Commonwealth IT Learning Program: IT Infrastructure Library (ITIL) Training
As part of the Commonwealth IT Learning Program all professionals have had the opportunity to receive ITIL awareness training.
A comprehensive framework of processes and best practices for IT Service Management.
• Provides a common vocabulary, efficient communication
• Details a set of principles and processes
• Provides roles and responsibilities, increasing accountability
• Measures internal performance
• Improves the relationship of IT with the business
• Improves the ability of IT to adjust as needs change
What is ITIL?
Benefits of ITIL
What if I missed the first EOE session?
Recordings are available on the IT Consolidation wiki page for those who missed the first session.
- 12 -- 12 -DRAFT FOR DISCUSSION PURPOSES ONLY
What’s In It For Me?
As a result of IT Consolidation of data centers at ITD, IT staff will have opportunities to:
• Learn IT industry best practices
• Develop deeper expertise in specific technologies
• Pursue a defined career path
• Collaborate with peers across the Commonwealth
• Work with state of the art technologies
Though change will be challenging, moving to the future workforce vision will result in real benefits to staff.
- 14 -- 14 -DRAFT FOR DISCUSSION PURPOSES ONLY
Picture of the Current IT Workforce
IT Consolidation has resulted in a better understanding of the Commonwealth’s IT workforce.
Workers fall into one of three categories: • State Employees (FTEs) • Project Based Contractors — work on a specific project with a defined time frame• Non-Project Based Contractors — work in IT but not on defined projects, e.g. staff augmentation
Staffing estimates as of January 20, 2010
EOE IT workforce is ~4% of the Commonwealth’s IT Workforce
Commonwealth IT Workforce2,003 Total IT Staff
EOE IT Workforce79 Total IT Staff
- 15 -- 15 -DRAFT FOR DISCUSSION PURPOSES ONLY
Picture of the Future IT Workforce
This future vision of the workforce will be achieved through:1. Contractor conversions2. Attrition3. Retraining/redeployment of FTEs
We can manage our consolidated infrastructure with fewer people but will do this by increasing the number of FTEs and decreasing our reliance on contractors.
Commonwealth IT Workforce EOE IT Workforce
- 17 -- 17 -DRAFT FOR DISCUSSION PURPOSES ONLY
The Enhanced EOE Organization
Changes to the organization will provide career opportunities for staff, streamline service delivery, and enhance management of IT assets.
Paul RevilleSecretaryof EOEAnne Margulies
CommonwealthChief Information
Officer
Sharon WrightSecretariat Chief Information Officer
Tom WeberChief of Staff
Chief InformationSecurity Officer
Agency ServiceDelivery
IT Operations-Call center
-Desktop/LAN
Engineering & Data CenterManagement
Project Management
Office
SharedServices
- 18 -- 18 -DRAFT FOR DISCUSSION PURPOSES ONLY
Leading the Effort: The New EOE IT Leadership Team
Organizational changes will be launched under the guidance of the newly formed EOE IT Leadership Team.
Using a shared framework, these agency CIOs and their senior management teams will collaborate to flesh out details of the new organization.
Sharon Wright
Secretariat Chief
Information Officer
Jonathan Keller (DHE)
Agency Chief
Information Officer
Jessica Perez–Rossello (ESE)
Agency Chief
Information Officer
Pam Soukamneuth (CTF)
Agency Chief
Information Officer
Anthony Delorenzo, CFO (ESE)Rachel Trant, Assistant Budget Director (ESE)
FinanceValian Norris, HR Director (ESE)Human
Resources
Joan Clark (EEC)
Agency Chief
Information Officer
- 19 -- 19 -DRAFT FOR DISCUSSION PURPOSES ONLY
Estimated Timelines for IT Consolidation Activities
Type Q3 Q4 Q1 Q2Q3
Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
SecretariatOrganization
Helpdesk
Desktop/LAN
Web IA
Applications
Data Center
Web
Networks
FY’10 FY’11 FY’12 FY’13 FY’14
Consolidation of EOE’s DCs within EOE at end of Wave 3
Sec
reta
riat
S
ervi
ces
Infr
astr
uct
ure
S
ervi
ces
Expand EOE Portal
Plan for network integration
Plan for email integration
Springfield Data Center Operational
Assemble Executive & Senior Management TeamsAssemble Executive & Senior Management Teams
Planning & implementation
Planning & implementation
Planning & implementation
Move to shared apps as appropriate within EOE
Move DHE to Malden DCMove DHE to Malden DC
Ongoing transition to new org & rolesOngoing transition to new org & roles
Administrative & Organizational DevelopmentAdministrative & Organizational Development