Date post: | 21-Jan-2016 |
Category: |
Documents |
Upload: | paul-floyd |
View: | 222 times |
Download: | 0 times |
Annual Stakeholders Report
Fiscal Year 2015Concordia Medical
CenterCommunicate | Collaborate | Inform
Anthony Ferrer-Bethencourt, Mary Rossio, Sharrell Smith, and Jessica
Scharfenberg August 18, 2015
Introduction
Hello everyone! My name is Tammy Jones and I am the medical center’s HR coordinator. I can be reached at 232-111-2222
My job duties include employee recruitment, developing employee retention strategies, creating the performance appraisal system, and working diligently with the fiscal department to identify healthcare trends that affect human resources.
Organization
HistoryConcordia Medical Center was established in 1895 by Dr. Erin Mueller & Dr. Elizabeth Johnson as a small health center serving the rural community. Today, Concordia Medical Center has expanded its services to four major hospitals across the state.Concordia Medical Center is a semi-private hospital servicing the community of all ages.
Health Educat
orJob ID 1500028131-HEALTH
Date posted 08/14/2015
Division Environmental Health & Administration
Concordia Medical Center Environmental Health and Safety is looking for the right candidate to join our Oceanside team. Ideal candidates will be able to develop, implement and monitor environmental management systems, processes and
programs. Assesses the impact of emerging environmental issues, legislation and regulations on company operations. Acts as primary site interface with regulatory agencies.
In this role, candidates will:
Assess patient and client needs for health education, including change readiness.
Help develop, identify, implement and improve patient education material and other tools that encourage health decisions.
Translate scientific language and concepts into clear, simple and understandable information for patients and clients to maximize
Partner with other Health Educators, Health Advisors, Operational and first line managers.
A proven history of problem solving, cross functional teaming, strong communication skills (verbal and written), and the ability to build strong and trusting relationships with business partners and stakeholders.
Qualification:
Level 4: Degree and typical experience in public health classification: Bachelor's and 9 or more years' experience, Master's with 7 or more years' experience or PhD with 4 or more years' experience. Bachelor, Master or Doctorate of Science degree
from an accredited course of study, in health administration, public health, engineering, computer science, mathematics, physics or chemistry. Master of Public Health is the preferred, although not required, accreditation standard.
Code of Ethics
• Code of ethics explained
• Responsibility of Health Educator
• Guidelines
Responsibility to the Public• The ultimate responsibility of a Health Educator
• Rights of the individual
• Public health policies
• Conserve privacy of individuals
Responsibility to the
Profession
• Professional behavior
• Advertising ethical conduct
• Maintain, increase, and broaden education
• Contributions to Health Educators
Responsibility
in Researc
h & Evaluati
on
• Commitment to the health of the population
• Commitment to the research
• Research guidelines
• Confidentiality within research
Responsibility
in Professi
onal Prepara
tion
• Development and Preparation of Health Educators
• Educational Environment
• Adequate supervision
Training and Development at
Concordia Medical Center
• Shadowing is used to show an employee what a colleague or a supervisor does on a daily basis (Fottler & Fried, 2011).
• Coaching is when a senior employee provides highly individualized correction, feedback and timely information to a junior colleague (Fottler & Fried, 2011).
On the Job
Training
Types of
Training
• Computer based modules• In-Services• Maintain state and national
licenses
Sample Needs Assess
ment1. What areas of interest would you like to see included in our training process. Stress Management Workplace Ethics Customer Service Skills Sexual Harassment Cultural Diversity Patient Care Employee Performance Patient Safety Other (please indicate)
2. Please select the most convince time for you to attend trainings. Morning Lunch Evenings (after 5pm) Weekends
3. What department do you work in? Clinical Business/Administration Department Social Services Environmental Services
4. What modules and in-services did you find most helpful
5. Have you attended outside trainings that you think would be helpful for other hospital employees? If so, please share.
Performance
Management
and Apprais
al
What is Performance Management?Performance management (PM) is a goal-oriented process to ensure that organizational procedures are in place to maximize productivity of employees, groups, and organization.
Performance ManagementProactive, continuous, & dynamic processImproves employees & organizational effectivenessStrategic goal driven
Performance AppraisalOngoing annual eventFormal review processImprovement driven
Performance
Appraisal Form
Performance Appraisal Forms must contain specific information about the employee, role, and responsibility related to the job for a successful review.
• Employee basic information: Business unit First and last name Position Date of hire Years at present position Appraiser’s name
• Discussion points How the year has been (good/bad/average)
and why? Most important achievements achieved
during the year? Likes and dislikes about the working
environment in the organization? Why? What elements of the job found difficult?
Why? What elements do you like or dislike the
most? Why?
Performance
Appraisal Form
Performance appraisal form continuation
• Discussion point: What are the most important tasks for
next year? Why? What action could be taken for
improving performance? What type of work and position would
you like to do next year? What type of classes would you like to
take for improving job role? Do you currently require additional skill
training to perform job role?
• Achievements and goals Employee must list all the objectives set
out to achieve the previous year Objectives Measures/standards Score/Rating (1-3 = poor, 4-6 =
satisfactory, 7-9 good, 10 = excellent)
Comments by employee and/or appraiser
Performance
Appraisal Form
Current knowledge and skills based on job role
• Rating criteria by employee score/Rating (1-3 = poor, 4-6 = satisfactory, 7-9 good, 10 = excellent):
Creativity Problem-solving and decision
making Delegation skills Leadership and integrity Adaptability, flexibility, and
mobility Personal appearance and image
• Future personal growth and aspirations Employee `is provided an open
section to: List personal goals and
aspirations Activities and tasks that the
employee wants to focus on Development outside of the
career environment College reimbursement
opportunity
Performance
Appraisal Form
Performance appraisal employee’s objectives carrying forward from previous year
• Discussion point: What are the most important tasks for
next year? Why? What action could be taken for
improving performance? What type of work and position would
you like to do next year? What type of classes would you like to
take for improving job role? Do you currently require additional skill
training to perform job role?
• Achievements and goals Employee must list all the objectives set
out to achieve the previous year Objectives Measures/standards Score/Rating (1-3 = poor, 4-6 =
satisfactory, 7-9 good, 10 = excellent)
Comments by employee and/or appraiser
Performance
Appraisal Form
Performance appraisal rating the appraiser’s capability or knowledge
• Rating criteria by employee score/Rating (1-3 = poor, 4-6 = satisfactory, 7-9 good, 10 = excellent):
Product/technical knowledge Time management Communication skills Delegation skills Creativity Leadership & integrity Willingness to help and motivate
employee Adaptability, flexibility, and
mobility Personal appearance and image Fairness under pressure
• Personal discussion section to discuss the following:
Personal development Growth, training, and additional
education for rating improvement
Performance
Appraisal Form
Performance appraisal completion and agreement
• Employee and appraiser at the end of the review will agree on terms of:
Skills and improvements Role development Readiness for job advancement Competency Experience Goals and targets objectives
• Completion of form and final score rating:
Appraiser assign final rating score Appraiser provides additional
comments if applicable Recommendations from the
employee and appraiser exchange for future reviews
Signed forms completed by both participants
Copies distributed to both participants
Trends in
Healthcare
Human Resourc
es
• Rise in healthcare costs
• Labor shortages
• Work life balance
• Domestic safety
• E-Learning
Rise in Healthc
are Costs
Figure 1 Adopted from www.ushealthnews.com
Labor Shortag
e • Stability
• Succession planning
• Recruitment
• Retention
Work-Life
Balance
Domestic
Safety
E-Learnin
g• Computer based competencies
• Flexibility
• Cost reduction
References
Business Balls. (2015). Performance appraisals.
Retrieved from
http://www.businessballs.com/performanceappraisals.htm
Centers for Disease Control and Prevention. (2013). Rising healthcare costs are
unsustainable. Retrieved from
http://www.cdc.gov/workplacehealthpromotion/businesscase/reasons/risng.html
Coalition of National Health Education Organization. (2011). Code of ethics for the health
educations profession. Retrieved from http://cnheo.org/files/coe_full_2011.pdf
References
Discussion & Analysis. (2014). The benefits of e-learning in the workplace.
Retrieved from http://www.damagazine.ca/article/526823/the-benefits-of-e-
learning-in-the-workplace
Dunn, L. (2012). 7 best practices for hospitals’ training and development programs.
Retrieved from http://www.beckershospitalreview.com/hospital-management-
administration/7-best-practices-for-hospitals-training-and-development-
programs.html
Fottler, M., & Fried, B. (2011). Fundamentals of human resources in healthcare. Chicago, Illinois: Health Administration Press
References
Friedman, R. (2014). Work-life balance is dead. Retrieved from
http://www.cnn.com/2014/12/09/opinion/friedman-work-life-balance/index.html
HR Council. (n.d.). Succession planning. Retrieved from http://www.hrcouncil.ca/hr-
toolkit/planning-succession.cfm
Rochester Institute of Technology. (n.d.). Staff performance appraisal policies, procedures, and
forms. Retrieved from https://www.rit.edu/fa/humanresources/content/staff-
performance-appraisal-policies-procedures-and-forms#Staff_Appraisal
References
SHRM Performance Appraisal. (2014). Performance: Appraisal: Review employee form.
Retrieved from
http://www.shrm.org/templatestools/samples/hrforms/articles/pages/cms_002011.aspx
Sophe. (n.d.). Ethics. Retrieved from http://www.sophe.org/ethics.cfm
University of Missouri-Kansas City. (n.d.). Performance management.
Retrieved from http://www.umkc.edu/hr/employee-
relations/Performance_Management.asp