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Communicating Communicating InterculturallyInterculturally

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Intercultural Intercultural CommunicationCommunication

MulticulturalMulticulturalWorkforceWorkforce

Market Market GlobalizationGlobalization

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Intercultural Intercultural SensitivitySensitivity

CultureCulture

SubcultureSubculture

EthnocentrismEthnocentrism

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Cultural DifferencesCultural Differences

Legal and EthicalLegal and Ethical

NonverbalNonverbal

ContextualContextual

SocialSocial

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Cultural ContextCultural ContextHigh

Context

LowContext

Decision Making Practices

Problem Solving Techniques

Negotiating Styles

HighContext

LowContext

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Legal and Ethical Legal and Ethical BehaviorBehavior

Seek Common GroundSeek Common Ground

Withhold JudgmentWithhold Judgment

Send Honest MessagesSend Honest Messages

Respect DifferencesRespect Differences

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Social Behavior Social Behavior DifferencesDifferences

MaterialismRoles StatusMannersTime

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Nonverbal Nonverbal CommunicationCommunication

PersonalSpace

BodyLanguage

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Overcome Overcome EthnocentrismEthnocentrism

Accept DistinctionsAccept Distinctions

Avoid AssumptionsAvoid Assumptions

Avoid JudgmentsAvoid Judgments

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Communicating Across Communicating Across

CulturesCulturesStudy OtherStudy Other

CulturesCulturesOvercomeOvercome

Language BarriersLanguage BarriersDevelop Skills inDevelop Skills inCommunicationCommunication

English as aEnglish as aSecond LanguageSecond Language

ForeignForeignLanguageLanguage Speaking SkillsSpeaking Skills

Writing SkillsWriting SkillsSocial CustomsSocial Customs

Business Business ProtocolsProtocols

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Study Other CulturesStudy Other Cultures• Assume differences• Take responsibility• Withhold judgment• Show respect• Empathize• Tolerate ambiguity

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Study Other CulturesStudy Other Cultures• Look past the superficial

• Be patient

• Be persistent

• Admit cultural biases

• Remain flexible

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Study Other CulturesStudy Other Cultures• Look for common ground

• Send clear messages

• Deal with the individual

• Learn when to be direct

• Test your understanding

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ESL Communication BarriersESL Communication Barriers

CommunicationStyles

VocalVariations

Accents andPronunciation

Slang andIdioms

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Foreign Language Foreign Language BarriersBarriers

Learn AnotherLearn AnotherLanguageLanguage

Offer TrainingOffer TrainingIn EnglishIn English

Hire aHire aTranslatorTranslator

Use anUse anIntermediary Intermediary

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Written CommunicationWritten Communication

Use Plain English

Strive for Clarity

Use Proper Addresses

Cite Numbers Carefully

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Written CommunicationWritten Communication

Strive for Brevity

Use Transitions

Avoid Slang and Idioms

Keep Paragraphs Short

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Oral CommunicationOral Communication

MinimizeMinimizeNoiseNoise

ObtainObtainFeedbackFeedback

SpeakSpeakSlowlySlowly

ClarifyClarifyIntentIntent

Do NotDo NotTalk DownTalk Down

Use AccurateUse AccurateLanguageLanguage

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Oral CommunicationOral Communication

Learn Learn Foreign PhrasesForeign Phrases

ListenListenCarefullyCarefully

AdaptAdaptYour StyleYour Style

Check forCheck forUnderstandingUnderstanding

Clarify theClarify theNext StepNext Step

Watch BodyWatch BodyLanguageLanguage