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1 Communication Summer Bridge 2012
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Communication
Summer Bridge 2012
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a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior
Communication Defined
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Communication is everywhere!
Typical Ways • In person• Phone• E-mail• Text message• Voicemail• Letters• Instant message• Facebook, myspace,
College• Presentations• Journals• Essays• Reports• ExamsWork• Resumes• Applications• Interviews• Meetings
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The Communication Process
SendingListening
SendingListening
Did you say…?
…
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The Communication Process
SendingListening
No, I meant
…
SendingListeningOh, you said…
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The Communication Process
Yes Homie!!
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Communication Breakdown
Tonal38%
Verbal7%
Non-Verbal, Visual55%
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Barriers to Communicating
• Language• Culture• Complex
information• Emotions• Fear • Trust • Poor listening skills
Situation Related• Time Pressure• Information
Overload• Distance• Noise• Temperature
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Sending “I” Messages
I feel angry
I don’t understand
You make me
mad
You must be crazy
You’re a slobObservation
Feelings
Thoughts
Wants
Intentions
You always get to choose which movie we watch
It’s hard for me to sit comfortably with all of these papers around
I’d like to choose the movie this time and you can choose the movie the next time
From now on we’re going to split the dishwashing evenly
I intend to do my share of the housework and leave the rest undone.
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• Success in school– Better note-taking– More productive study
groups• Better relationships
– Students and instructors– Friends and family– Work associates
• Respect• Insight into other people
Good Listening Promotes…
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Non-verbal Listening
• Be quiet• Maintain eye
contact• Display openness• Listen without
response• Send
acknowledgements
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Verbal Listening
• Paraphrase• Listen beyond words• Take care of yourself• Listen for requests and
intentions
So what you’re
saying is…
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Communicating Through Conflict
1. State the problem using “I” messages
2. Understand all points of view3. Brainstorm solutions4. Evaluate the solutions5. Choose the solution6. Implement7. Reevaluate
