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Communication Process Sender
◦ Person sending the message◦ 2 Factors determine effectiveness
Attitude Selection of symbols
Message◦ A communication in writing, speech, or by signals
Receiver◦ Person Receiving the message◦ Also a communicator
Feedback◦ The reaction the receiver gives the sender◦ Can be verbal or nonverbal◦ Allows the sender to change message if ineffective the
first time
BarriersInternal
◦ Fatigue◦ Poor Listening skills◦ Attitude toward the
sender or the information
◦ Lack of interest◦ Fear◦ Mistrust◦ Emotions◦ Attitude
External◦ Noise◦ Distractions◦ Time of day◦ Environment◦ Email not working◦ Bad phone
connection
Formal vs Informal LanguageIn your group come up with two
differences.You will share your differences
with the class
ExampleWhat would you say if
◦Your friend asked you about your weekend?
◦Your teacher asked you about your weekend?
How would you write: I will be late to class today because I have a doctor’s appointment.◦If you are texting your friends◦If you are sending an email to your
teacher
Verbal vs NonverbalWhat are some examples of
these?How can using the two together
confuse or complete the message?
In your groups come up with two examples of informal language and two examples of formal language
When you are finished you will present your examples o the rest of the class, and you will need to email them to Mrs. Nesbitt
Here are some sample topicsYou have forgot your homework
You are going to miss practice for an appointment
You would like to change one of your classes
AggressiveIntentionally attack, take
advantage of, hurt, humiliate, or put people down.
Believe that their opinion and life are the most important thing
ExampleYou have purchased something at
a store and realize that the clerk shortchanged you $1.65.
◦You rush back to the store, loudly demand the $1.65 and make a hurtful comment about clerks who can’t add
PassivePermit others to take advantage
of themFeel everyone else is more
important than them.Doesn’t want to cause someone
else to have hurt feelings
ExampleYou have purchased something at
a store and realize that the clerk shortchanged you $1.65.
◦You decide that $1.65 is not worth embarrassing the clerk over. After all, she was busy.
AssertiveExpresses feelings and opinions
openly and honestlyAcknowledges the feelings,
needs, and wants of others.Willing to compromise
ExampleYou have purchased something at
a store and realize that the clerk shortchanged you $1.65.
◦You return to the clerk and show her the receipt and the change and ask for the $1.65 that you need.
ActingPartner up (if odd # 1 group of 3)Choose a scenario from the
following slide and act it out based on what your index card says
Scenarios 1. You are late for practice. How do you
address your coach?2. One of your friends is constantly
bossing you around. How do you handle it?
3. Your teacher lost your homework. What do you say to him/her?
4. You are standing at your locker. The person who has the locker next to yours needs to get to his/her locker. How will the person respond/?
What is an I-MessageA way to communicate feelings
during a conflictA way to show concern in a clam
and respectful mannerStates feelings so compromises
can be doneUses clear words to explain the
situation so that the other person understands why you are upset or angry
Parts of an I-MessageFeeling words
◦How you feel about the problemBehavior
◦The behavior that caused the feelingReason
◦Why does the behavior make you feel this way
Solution◦What is the solution to the problem
ExampleYou have a friend who always is
late. It is starting to irritate you.
Feeling: IrritationBehavior: Being LateReason: I’m always waiting for
youSolution: Call when you are going
to be late
Put it all togetherI am irritated when you are
always late because I’m left waiting here for you. In the future, if you are going to be late, please call me.
Your TurnIn your groups, identify the 4
parts of the message
I feel lonely when you are gone all of the time because I miss us doing things together. I want you to make some plans with me for next week.
Your turnFind a person you have never
worked with before
In your pair, create an I-message from one of the following scenes.
Write it on a piece of paper and turn it in