Date post: | 07-May-2015 |
Category: |
Education |
Upload: | vishal-mehra |
View: | 593 times |
Download: | 3 times |
COMMUNICATION ACROSS CULTURES
GROUP 2
VISHAL MEHRADAVINDER SINGHTOJU UWATSETANVEER KAURCAN ZAIM
WHAT IS COMMUNICATION ?
TRANSFER OF
INFORMATION.
REALLY, IS IT THAT SIMPLE.
NO.
TYPES OF COMMUNICATION
VERBAL COMMUNICATION.
NON VERBAL
COMMUNICATION.
CROSS- CULTURAL COMMUNICATION
ALSO CALLED AS ACROSS CULTURAL COMMUNICATION.
ITS SEEK TO UNDERSTAND HOW PEOPLE FROM DIFFERENT COUNTRIES, CULTURES ETHNIC BACKGROUNDS BEHAVE, COMMUNICATE AND PERCEIVE THE WORLD AROUND THEM CULTURES.
The Communication Process
NOISE
“ANYTHING THAT INTERFERES WITH, SLOWS DOWN, OR REDUCES THE CLARITY OR ACCURACY OF A COMMUNICATION. ”
NOISE CAN BE EXTERNAL OR INTERNAL, AND IT CAN DISRUPT THE COMMUNICATION PROCESS AT ANY POINT.
IMPORTANCE OF CROSS-CULTURAL COMMUNICATION
Cross-cultural communication in business
happens between any two companies
regardless of their location.
To effect productive business relationships,
every organization needs to be sensitive to
the potential issues of cross-cultural
communication
COMMON GROUND:
FIRST THING TO ESTABLISH IS THE COMMON GROUND – GROUND RULES.
INFORMATIONAL CONTEXT:
UNDERSTAND - WORK CULTURE OF PARTNERS - HOW THEY PROCESS
INFORMATION.
TRUST:
INCREASE TRUST AND RESPECT BETWEEN THE TWO PARTIES INVOLVED.
QUALITY:
QUALITY OF INFORMATION IMPROVES IF DELIVERED IN A MANNER
THAT ALL PARTIES INVOLVED UNDERSTAND.
VARIABLES AFFECTING COMMUNICATION
Be aware of variables that can affect the communication process by
influencing a person’s perceptions :
1. ATTITUDE.
2. SOCIAL ORGANIZATIONS.
3. THOUGHT PATTERNS.
4. ROLES.
5. LANGUAGE.
6. NON-VERBAL COMMUNICATION .
7. TIME .
NONVERBAL COMMUNICATION
“A PICTURE IS WORTH A THOUSAND WORDS”
Comprises of :
1. KINESICS.
2. PROXEMICS.
3. PARALANGUAGE.
4. OBJECTS.
1. Kinesics :
Communication through body movement, postures, facial expressions, gestures or eye contact.
2. Proxemics:
Influence of power and space in communication.
NONVERBAL COMMUNICATION
3. Paralanguage:
How something is said rather than the content.
Example: The rate and tone of speech.
4. Objects:
Environment speaks through effects and material as how much object attracts a person. Example : office design, furniture, appearance, etc.
NONVERBAL COMMUNICATION
MANAGING CROSS CULTURAL COMMUNICATION
Some of the steps to manage cross cultural communication includes :
1. DEVELOPING CULTURAL SENSITIVITY.
2. CAREFUL ENCODING.
3. SELECTIVE TRANSMISSION.
4. CAREFUL DECODING OF FEEDBACK.
5. FOLLOW-UP ACTIONS.
CAUSES OF CULTURAL CONFLICT
MISUNDERSTANDINGS - LANGUAGE, ATTITUDE
CULTURAL IGNORANCE AND INSENSITIVITY.
LACK OF AWARENESS - DIFFERENT LIFESTYLE PRACTICES.
DIFFERENCES IN CULTURAL PRACTICE.
DIFFERENCES IN PERCEPTION.
WHAT CAN YOU DO DIFFERENTLY
THANK YOU !!!
QUESTIONS ??