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COMMUNICAT
ION &
CONFL
ICT:
HOW D
O I HANDLE
IT?
North
wes
tern
Illin
ois Ass
ocia
tion
Sheri W
hite, M
s Ed
3626
Eas
t Sta
te S
t. R
ockf
ord, I
L
www.th
enia
.org
(815
)963
-093
7
2/14
(Pre
sente
d for S
ASED)
1
OBJECTIVES
1. To appreciate the power and effects of body language in communication
2. To recognize barriers and strategies for effective communication
3. To become aware of active listening techniques
4. To realize personal style when experiencing conflict
2
COMMUNICATION…WHAT IS IT???
“The process of communication is what allows us to interact with other people: without it, we would be unable to share knowledge or experiences with anything outside ourselves. Communication forms include speaking, writing, gestures, touch, and broadcasting…”
-Wikipedia definition
3
WHAT DOES YOUR BODY LANGUAGE SAY?
http://www.youtube.com/watch?v=5X7fKZTmZa4
4
BARRIERS TO EFFECTIVE COMMUNICATION• Reduced Sensitivity to Receiver
• Lack of Communication Skills
• Decreased Knowledge of Subject
• Emotional Interference/Distractions
• Lack of Confidence
• Physical Distractions
• Lack of Interest
• Information Overload
• Inadequate Feedback
What others can you think of?
5
BODY LANGUAGE AND COMMUNICATION
6
Objective : to demonstrate that nonverbal communications or body language can often be very effective in “communicating” with others
Activity:
1) Find a partner you do not know
2) On signal, “introduce self” – no talking
- may use props, visuals, pictures, signs, gestures
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NONVERBAL INTRODUCTIONS
You will hear a series of instructions…
Copy them as fast as you can….
Listen carefully…
TRY THIS WITH ME…
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Encouraging Can you tell me more?”
Clarifying When did this
happen?
Restating the facts So you would like
your parents to trust you more, is that right?
Reflecting the emotions You seem very upset.
SummarizingThese seem to be the key
ideas you’ve expressed…
Validating I appreciate your
willingness to resolve this matter/
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ACTIVE LISTENING
AN ACTIVITY TO PRACTICE LISTENING
10
11
TAKE A BREAK!
“I” Statements
Strategic Silence
Others speak louder, you speak softer
Cooling down period:
Gives everyone a chance to
physically get up and remove
themselves from the situation
(briefly)
12
STRATEGIES FOR DIFFICULT SITUATIONS
“I” STATEMENTS
• Direct and less threatening way of asking for what you want
• Use “I” statements to:Describe the behaviorExpress your true feelings about the behavior
State the outcome of the behavior
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“I” STATEMENTS
• Avoid blaming•“You shouldn’t act that way.”•“You’re acting so immature.”
Instead of saying….“you are making too much noise….
“You are acting so immature, you should stop yelling……
14
E----------------------------------------------I
S----------------------------------------------N
T----------------------------------------------F
J-----------------------------------------------P
KNOW YOURSELF = + COMMUNICATION!
15
MULTIPLE INTELLIGENCE THEORY = +COMMUNICATION
16
Conflict refers to some form of friction, disagreement, or discord arising within a group when the beliefs or actions of one of more members of the group are either resisted by or unacceptable to one or more members of another group - Wikipedia
Self Awareness Activity
Handout:
How I Act in Conflict
(15 minutes)
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CONFLICT
CONFLICT STRATEGIES:
What are you like?
18
Conflict = Negative/”Bad”???
OR
Conflict = Opportunity to strengthen relationships, by resolving conflict you have an opportunity to turn it into something creative and new…
SHIFT YOUR PARADIGM…
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GROUP ACTI
VITY
Perso
nal G
oals
…
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EVERY CLOSING IS AN OPENING TO SOMETHING ELSE!
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