Date post: | 13-Apr-2017 |
Category: |
Self Improvement |
Upload: | ajerry4u |
View: | 271 times |
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WhatI can tellyou in this presentation???
HELPFULFUNNYSIMPLE
Booooom
IF THERE
IS ONEThing youTakeWithYou
FromThis
presentation...
EFFECTIVE LISTENING not
Hearing
I‘LL TELL YOU ABOUT 2 THINGS TODAY.
What do I mean by that? I‘ll show you:
HOW 2
COMMUNICA
TE
LISTEN
Your message has to be Understood
LET’S
GO
Activity # 1
Communication Process
• Communication is from Latin commūnicāre, meaning "to share"
Who is The best communicator of 2013 around the world???
• DO YOU KNOW????
The best communicator of 2013• The icon of human endurance, courage, grace and spirit.
• (P) OSTURES & GESTURES
• (E) PRESSIONS OF EMOTIONS
• (O) RIENTATION
• (P) RESENTATION
• (L) OOKS
• (E) YE CONTACT
Remember that you are dealing with “PEOPLE”
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Love is so caring…
Non-verbal; 55%
Tone of voice; 38%
Spoken words; 7%
What makes up what we hear
Non-verbalTone of voiceSpoken words
Communication process
feedback
message message messagemessage
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FEW FACTS
- Eye muscles are the busiest muscles in the body. Scientists estimate they may move more than 100,000 times a day.- You have over 30 muscles in your face to help you smile or frown.
It takes 17 muscles to smile and
43 to frown.
SO SMILE EVERYTIME YOU SEE SOMEONE,
IT IS very very ECONOMICAL.
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FEW MORE FACTS
- The strongest muscle in your body is your tongue.
USE IT EFFECTIVELY.
- It takes the interaction of 72 different muscles to produce human speech.
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LISTENING
Five - Levels or Modes of Listening
• Ignoring:Neglect or give no attention.
• Pretending:Trying to show that you care.
• Selective listening:Select parts of the conversation and ignoring the rest.
• Attentive listening:Paying attention to every minor detail.
• Empathic listening
49WATCH MY LIPS - Try to say something without moving ur lips and see if the others can tell what u are saying.
Meanings of hand gestures in different cultures
US= OK JAPAN=MONEY RUSSIA=ZERO BRAZIL=INSULT
Ways of communication
Aggressively
Passively
Assertively
• Lack of Sensitivity to Receiver
• Lack of Basic Communication Skills
• Insufficient Knowledge of the Subject
• Emotional Interference
• Lacking confidenceEncodin
g Barriers
• Physical Distractions• Channel Barriers.• Long Communication
Chain.
Transmitting Barriers
• Lack of Interest. • Lack of Knowledge. • Lack of Communication
Skills• Emotional Distractions • Information overload • Conflicting Messages
Decoding Barriers.
• No Provision for Feedback
• Inadequate Feedback.
Responding Barriers
BARRIERS TO EFFECTIVE COMMUNICATION
Barriers
Wrong target
Wrong format
Wrong attitude
No/poorfeedback
Unclear message
Timing
Technical
breakdown
Wrong channel
Effective Communication skills
Body language(Smile, Eye
contact, Gestures, tone)
Cultural Sensitivity
Checking for understanding
Summarizing what has been said
Seeking Participation
Effective Questions
Simple Words
Connecting withThe audience
Tools for Effective Communication:
Men
• Emphasize status, power, and independence.
• Complain that women talk on and on.
• Offer solutions.• To boast about their
accomplishments.
Women
• Establish connection and intimacy .
• Criticize men for not listening.
• Speak of problems to promote closeness.
• Express regret and restore balance to a conversation.
Miracle Window
Be aware of
Verbal and
Non verbal Communication
Body Language is crucial
Communicate with your eyes
TONALITY Why don’t I take you to dinner tonight ?
Why don’t I take you to dinner tonight ?Why don’t I take you to dinner tonight ?
It’s not what you say it’s what you do.Action do speak
louder than words
Communication is
Two Way
Communication network types:
Grapevine
How to reduce the negative consequences of rumors?
Distortions in Communication
7 C’s of COMMUNICATION
Do You Know?
People remember:–10% of what they Read–20% of what they Hear–30% of what they See–80% of what they Speak
Understand what is being said
Most people don’t listen with the intent to understand but they listen with the intent to reply !
EFFECTIVE LISTENING
TO ACHIEV
E
Connect Emotionally and Rationally
Avoid Autobiography
Avoid Order
Avoid Ambiguity
Check Understanding
Seek to understand, then to understood, gain experience,
other respect, and to be wise. “Gandhi-G”
“Don’t criticize someone until you
have walked a mile in their shoes”
• Empathize by the other person• Know how to read non-verbal
communication• Improve listening skill• Be clear and to the point • Ask open ended questions• Tell people what you can do rather than
what you cant• If you don’t have something nice to say,
don’t say at all.
How to improve communication at work
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