Communication Guide Presentation

Lynn, Black, Pleshetta Williams, Isaac Jones, Marchella Christian

COM/520 Organizational Communication for Adult Education and Training

August 3, 2015

Dr. Kathy Zientek

Introduction

Effective communication strategies

Identifying barriers

Problem solving

Accountability and effective organization communication

Establishing Goals

Know what you want accomplished

Fairness and expectations

Being involved

Poor Communication

SUPERIOR – INFERIOR RELATIONSHIPS OPPORTUNIST

PROPAGANDAEMPLOYEE

INTIMIDATION

MA

NA

GER

S &

Leaders

EMP

LOYEES

& C

USTO

MER

S

BULLYING

Sexual Harassment Gender Discrimination

VIOLENT BEHAVIOR

Employee Empowerment

CO

LLA

BO

RAT

ION

TRAINING & MENTORING

PO

SITI

VEN

ESS

RES

PEC

T

Strategic Marketing

ORGANIZATIONAL PLANNING

CUSTOMER SERVICE

MA

RK

ETING

R

ESEAR

CH

Conflict Negotiations

ACTIVE LISTENING

CREATIVE PROBLEM-SOLVING

COMPROMISE = COPING TOGETHER

COMMUNICATION CHANNELS

Different communication channels

Communicate in person

Use technological tools wisely

Guard against Information overload

Addressing Business Issues through Effective Communication

How does an organization’s communication affect its goals and objectives?

How does resource allocation affect overall communication effectiveness within an organization?

How is accountability handled via organizational communication?

Conclusion

In closing, there are a couple of important things that we have learned about effective communication: first, we have learned to recognize poor communication that diminishes organizational effectiveness. Next establishing clear goals and empowering employees drive organizational growth. Finally, healthy communication is the key to sustained growth. When these elements exist in an organization, the organization will undoubtedly thrive.

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References Cont.

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