Date post: | 31-Mar-2015 |
Category: |
Documents |
Upload: | jaylen-roth |
View: | 214 times |
Download: | 0 times |
Communication in Health CareMayo Clinic Florida Experience
Galen Perdikis, MDAssociate Professor, Plastic SurgeryAssociate Dean Mayo School of Health Sciences
UNF Collaborative, May 2013
The Harsh Reality
The Past
• 9 year experience• 3 modules– Basic Communication
• PEARLs, Patient Centered Care, Listening
– Diversity– Team Work is REAL
• SBAR• Stop the Line
• Different approaches to the ‘roll out’
Teamwork
Reflective
Listening
PEARLS
PositiveAsserti
on
Relationship BuildingWork in partnership with all colleagues for the genuine
concern and well being of our patients
and othersEffective
Communication
Listen for understandingto the diverse opinions
of others
Assertion
Empowered to voicemy opinion and trust that
it will be heard
Leading withMutual Respect
Treat one another with respect and courtesyAcknowledge and value the contributions
of others
Tools
SBAR
The Present
• All new staff physicians & residents• Module 1 and module 2
• All new allied health staff• New employee orientation
• CTS: Commitment to Safety (Team work)
• Coaching
The Future
• CTS: Commitment to Safety– Team based training
• Cultural • Team Behaviors• Learning Process
• Coaching• Simulation and/or real time, individual or division
• New curriculum & faculty development
Surgical Perspective
• 3 modules – completed• CTS – Team work behaviors– Checklists– Pre-briefs and Debriefs (Huddles)– Time outs
• NSQIP – National Surgical Quality Improvement Program
• FSCI – Florida Surgical Care Initiative
Challenges
• Changes in leadership• Changes in faculty• Other institutional priorities• New data (Avatar)• Time and Money!
Strengths
• Institutional strength• Simulation center• Key driver: Terri Veneziale• Resilient CIH faculty• Time & Money!
Are we getting there?
Teamwork between MDs, nurses and Staff
Are we getting there?
Overall Level of Safety
Are we getting there?
Are we getting there?