COMMUNICATION IN HUMAN RELATION

8/7/2019 COMMUNICATION IN HUMAN RELATION

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GROUP 5

BONCAJES, Angeline DeanneELNAR, LizaNOFIES, Valerie AnneVALLOYAS, Sarah Grace


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Overviewy Communication Process

y What is Communication?

y Impersonal Vs. Interpersonal Communication

y Diagram of a Simple Communication Process

y Communication Filtersy Semantics

y Emotions

y Attitudesy Role Expectations

y Gender Bias

y Non Verbal Messages


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y How to Improve Interpersonal Communicationy Send Clear Messages

y Develop Listening Skills

y Active Listening

y Empathic Listening

y Use Constructive Self-Disclosure

y Four Guidelines to Develop your Self-Disclosure Skills

y Communication Channels in Organizationsy Formal Channels

y Informal Channels

y Communication in Global Economy

y High-Tech Communicationy Telecommuting

y E-mail

y Five Advantages of Using E-mail


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LetsSTART!!!


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I. CommunicationProcess


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What is

COMMUNICATION?


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Communication is the process of sending ideas,thoughts, and feelings, and having them received in theway we intended.

Communication Process is at the heart of allmanagerial functions, and it is directly related to success orfailure at the managerial level.

Communication overlaps with the need for mutualrespect. When trust and respect breakdown,communication suffers. Also, when communicationbreakdown, trust and mutual respect are affectednegatively.


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Impersonal

vs.Interpersonal

Communication


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IMPERSONAL COMMUNICATION

Impersonal Communication is that people receiving theinformation usually have no opportunity to ask the sender any

questions or clarify v ague or confusing wording.

One way communication process can be used to give basicinformation such as company policies, instructions, or facts.

Generally, in organizations use memos, letters, electronicmail, fax machines, computer printouts, voice mail, manuals,and/or bulletin boards as quick, easy ways to get the word out.


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INTERPERSONAL COMMUNICATIONInterpersonal communication describes a type

or quality of communication that occurs when the

people involved talk and listen in ways that maximizetheir own and other persons humanness.

Interpersonal communication is more than just a

way to share information. One goal of interpersonalcommunication may be to build a stronger, moretrusting relationship with another person or group ofpeople.


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Diagram of

Simple Communication Process

MESSAGESENDER

(You)

MESSAGERECEIVER

(Warehouse Clerk)

FEEDBACK(Order Received;

Action Taken)

MESSAGE(Order)


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II.COMMUNICATIONFILTERS


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COMMUNICATION FILTERS

Interpersonal communication isfiltered through semantics, emotions,attitudes, role expectation, gender bias,

and non verbal message.


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SEMANTICS-- Of or relating to meaning in language.

Merriams Websters Dictionary

Words are not things; they arelabels that stand for something. The

meaning of words or semantics liewithin us.


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EMOTIONSEmotions perhaps the most powerful

communication filter. Ironically they are

also the filter over which our control is themost limited. Strong emotions can eitherprevent people from hearing what a speaker

has to say or make them too susceptible tothe speakers point of view


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ATTITUDES

Attitudes are beliefs backed up by emotions.

They can barrier to communication in much thesame way emotions can by altering the waypeople hear a message. The listener may not likethe speakers voice, accent, gestures, mannerisms,

dress, or delivery. Perhaps the listener haspreconceived ideas about the speakers topic.


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Negative attitudes create resistance to the messageand can lead to a breakdown in communication.

Positive attitudes can also be a barrier to

communication because the listener may hear only whatshe or he wants to hear. Biased in favor of the message, thelistener may fail to evaluate it effectively.

Attitudes can also facilitates communication. If

listeners are impressed by a speakers expertise, character,and good will, they are likely to be more receptive tomessage.


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ROLE EXPECTATIONSy Role expectations control how people expect

themselves, and others, to act on the basis of the roles

they play, such as boss, customer, or employee.EXPECTATION CAN DISTORTCOMMUNICATION IN

TWOWAYS:

First, if people identify others too closely with their roles,they may discount what the other person has to say, andlastly, role expectations can affect good communicationwhen people use their roles to alter the way they relate toothers.


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GENDER BIASMen and women tend to color

the messages they receive frompeople of the opposite genderstrictly because of the other

persons gender. This tendency is aform ofgender bias.


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NONVERBAL MESSAGESy Verbal message have been defined as messages

without words or silent messages.

y These are the messages we communicate throughfacial expressions, voice tone, gestures, appearance,posture, and other nonverbal means.

y Individuals can improve their communications bymonitoring the nonverbal messages they send throughtheir eye contact, facial expressions and gestures.


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III. HOWTO IMPROVE

INTERPERSONAL

COMMUNICATION


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1. SEND CLEAR MESSAGES

2. DEVELOP LISTENING SKILLS

3. USE CONSTRUCTIVE

SELF-DISCLOSURE


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SEND CLEAR MESSAGES

1. Use words Carefully

2. Use repetition

3. Use appropriate timing


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DEVELOP LISTENING SKILLSy John T. Samaras of the University of Oklohama points

out

FIVESIGNSOF POORLISTENINGHABITS:1. Thinking about something else while waiting for the speakers

next words or sentence.

2. Listening primarily for facts rather than ideas

3. Tuning out when the talk seems to be getting too difficult

4. Prejudging from a persons appearance or manner that nothinginteresting will be said

5. Paying attention to outside sights and sounds when talking tosomeone.


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Activelisteningy Active listening is the process of feeding back to

the speaker what we as listeners think the speaker

meant.

STEPSTOBECOMEAN ACTIVE LISTENER

1. Cultivate a listening attitudes

2. Focus your full attention

3. Take notes

4. Ask questions


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EmpathicListeningyGlenn Pearce offers tips for people who

want to practice emphatic listening.

1. Avoid being judgmental

2. Accept what is said3. Be patient


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USE CONSTRUCTIVESELF-DISCLOSURE

Self Disclosure is the process of letting

another person know what you think, feel, or want.It is one of the important ways you let yourself beknown by others.

The primary goal of self-disclosure is to buildstrong and healthy interpersonal relationship.


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Constructiveself-disclosure canreduce stress, and it can be a veryimportant dimension of a stress

management program.

Too many people keep their feelings

bottled up inside, which can result inconsiderable inner tension.


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G

uidelines forAppropriateSelf-Disclosure

1. Use disclosure to repair damaged relationships

2. Discuss disturbing situations as they happen

3. Select the right time and place

4. Avoid overwhelming others with your self-disclosure


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IV. COMMUNICATION CHANNELS

INORGANIZATIONS

yFORMAL CHANNELS

yVertical Channels

yHorizontal Channels

yINFORMAL CHANNELS


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Vertical ChannelsCommunications moving down through vertical

channels from top management levels reach a great manypeople and carry considerable force.

Communication traveling down through verticalchannels may be delivered face to face, by phone or inwritten form.

In general, if the level of trust between managementand employees is fairly high, these messages will usuallypass through the organization effectively


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Horizontal ChannelsPeople on the same level of authority, such as the

buyers and store managers, communicate acrosshorizontal channels.

This communication may take place during thestructured meetings or informal conversations.

This type of communication can either help breakdown the rigid barriers of formal reporting lines or puta strain on an otherwise normal relationship betweenexecutives and subordinates.


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COMMUNICATION INAGLOBAL

ECONOMYWorldwide telecommunications

and international businesscompetition are creating additionalcommunication problems and

challenges for modernorganizations.


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HIGH-TECH COMMUNICATIONy Telecommutingis an arrangement that allows

employees to work outside the confines of a traditional

office, enables people scattered all over the country towork as one office, with no building or an internalfax/modem, combines with a cellular phone tofunction effectively as an office in a briefcase.

y E-mailis a message you send or receive through acomputer and its modem(the computers connectionto a telephone line)


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COMMUNICATION IN HUMAN RELATION

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