Communication in the Workplace

Teacher – Shahed Rahman Chapter – One Business Communication

Importance of Communication Business needs good

communicationGood CommunicatorsMost of the people do

not communicate well Improving

communication skills you basically improving your skills – later chances for success

Importance for BusinessEvery part of Business need

communicationYour message will get lost if it is

not clearProfessionalism can be

indentified through the communication policy

Many forms ◦Oral ◦Written ◦Electronic ( Email or SMS)

Current Challenges for Business CommunicationOngoing development of new

Information TechnologiesThe Increasingly Global Nature of

BusinessGrowing diversity in the

Workplace

Several Kinds of Literacy !!Verbal Literacy

◦Ability to use words to get things doneInformation Literacy

◦Ability to find, evaluate, select, and use information

Technological Literacy◦The ability to learn use computer

applicationsVisual literacy

◦Ability to interpret and assess visuals and create visual components for your message

Main forms of Communication in Business

Three forms ◦Internal Operational

Communication ◦External Operational

Communication ◦Personal

Communication

Communication Network in OrganizationThe Formal Network The Informal Network

The Process of Human Communication

The Beginning – A message Sent

Entry in the sensory world

Detection by senses

The Filtering Process

Formation and Sending the Response

The Process of Communication1. Sensing a Communication Need 2. Defining the situation3. Considering possible

Communication Strategies4. Selecting a Course of Action5. Composing the message 6. Sending the Message

The Process of Communication7. Receiving the message8. Interpreting the message 9. Deciding on a response 10. Replying to the message

What do you think about this ?

Perception is Not Always Reality

Some Basic Truth Meanings Sent Are Not Always Received

◦Because our mental filter differ, meanings sent may differ from meanings received

Meaning is in the Mind ◦Meanings are in the mind not in symbol

The symbols of communication are imperfect ◦Symbols are imperfect and people differ in

their ability to communicate, communication is far from perfect

◦Communication across cultures is especially difficult

Discussion QuestionMake a list of the jobs requiring

extensive communication Make a list of the jobs requiring

little communication Give an example of a simple

statement that could be misunderstood. Explain why?