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Communication by Toronto Training and HR May 2014
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Communication
by Toronto Training and HR
May 2014
Page 2
CONTENTS3-4 Introduction5-6 Sending and receiving7-8 Building blocks of communication style9-10 Components of persuasive speech11-12 Making your message count13-14 Ways to ensure people understand you15-16 Communication apprehension17-19 Running an effective meaning20-21 Listening22-24 Presentations25-27 Emails28-29 Virtual teams and communication30-31 Effective learning & development communication
32-34 Sources of pre-conceived notions35-36 Communicating workforce metrics37-40 Six levels of speaking41-42 Mechanisms of employee voice43-46 Leadership communication47-48 Drills49-50 Conclusion, summary and questions
Page 3
Introduction
Page 4
Introduction to Toronto Training and HR
Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking15 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:
Training event designTraining event deliveryHR support with an emphasis on reducing costs, saving time plus improving employee engagement and moraleServices for job seekers
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Sending and receiving
Page 6
Sending and receiving
• The sender• The receiver
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Building blocks of communication style
Building blocks of communication style
• Clarity• Conciseness• Coherence• Consensus
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Page 9
Components of persuasive speech
Components of persuasive speech
• Ethos-character• Logos-reason• Pathos-emotion
Page 10
Page 11
Making your message count
Making your message count
• Questions to ask• Types of audience• Taking it offline
Page 12
Page 13
Ways to ensure people understand you
Ways to ensure people understand you
• Know your audience• Know what you are
talking about• Avoid ambiguity• Say what you mean• Take time to explain• Don’t run off at the
mouth• Establish rapport• Beware of double
meanings• Avoid extremes
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Page 15
Communication apprehension
Communication apprehension
• Definition• Social anxiety• Leadership initiative• Multicultural
appreciation• Adaptability
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Running an effective meeting
Running an effective meeting 1 of 2
• Know if you really need a formal meeting at all
• Set expectations prior to the meeting
• Facilitate well during the meeting
• Parkinson’s Law• Allow conflict• Assign action steps• Delegate the meeting
responsibilityPage 18
Running an effective meeting 2 of 2
• Know when to lead and when to participate
• Always let people out early
• Make it fun…
Page 19
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Listening
Listening • What is effective listening?
• Internal listening• Basic listening modes• Reasons for poor listening• Roadblocks to listening• Tools for effective
listening• Results of effective
listening• To listen means…
Page 21
Page 22
Presentations
Presentations 1 of 2
• Report• Story
Page 23
Presentations 2 of 2
• Ways to ruin a presentation
• How to make your presentation linger
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Emails
Emails 1 of 2 • Legal department• Sales department
Page 26
Emails 2 of 2 • Identity• Materiality• Vulnerability• Visibility
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Page 28
Virtual teams and communication
Virtual teams and communication
• Location• Email or face-to-face• Non-verbal
communication• Culture• Trust
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Page 30
Effective learning & development
communication
Effective learning & development communication
• Clarity• Consistency• Commitment• Challenge• Chutzpah• Create and share
stories
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Sources of pre-conceived notions
Sources of pre-conceived notions 1 of 2
• Previous education or training
• Limited personal experience
• Wild guesses• Assumptions
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Sources of pre-conceived notions 2 of 2
• The problem with pre-conceived notions
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Page 35
Communicating workforce metrics
Communicating workforce metrics
• Topic scoping• Data investigation• Storyboarding• Presentation design• Message preparation• Telling the story
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Six levels of speaking
Six levels of speaking 1 of 3
• How to speak so people listen
• How to speak so people understand
• How to speak so people understand as you intend them to
• How to speak so people agree with you
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Six levels of speaking 2 of 3
• How to speak so people remember what you want them to
• How to speak so people think or do what you want them to
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Six levels of speaking 3 of 3
SPEAKING POWER• Interest• Insight• Influence• Impact• Impulsion• Inspiration
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Mechanisms of employee voice
Mechanisms of employee voice
• Upward problem-solving
• Representative participation
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Page 43
Leadership communication
Leadership communication 1 of 3
• Competence• Connection
Page 44
Leadership communication 2 of 3
• Core principles
Page 45
Leadership communication 3 of 3
• Personal leadership communication guide
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Page 47
Drills
Drills
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• Group A• Group B• Group C• Group D
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Conclusion, summary and questions
Page 50
Conclusion, summary and questions
ConclusionSummaryVideosQuestions
