19
Communication
| Date post: | 08-Apr-2015 |
| Category: |
Documents |
| Upload: | andrew-e-schwartz |
| View: | 106 times |
| Download: | 1 times |
Communication
Program Objectives (1 of 3)
To identify steps in taking responsibility for your own communication.
To explore the use of words, tone of voice, and body language in communication.
To identify ways to establish rapport in communication.
To compare “telling” and “asking” questions styles in solving problems.
www.readysetpresent.com Page 2
Program Objectives (2 of 3)
Recognize and understand the power of communication.
Understand how problems develop due to listening.
Identify specific communication problems and apply treatments.
Learn techniques to manage and ensure proper communication.
www.readysetpresent.com Page 3
Program Objectives (3 of 3)
Enhance your knowledge of non-verbal communication.
Apply what you learn to the written word.
Know how to use the last resort.
Practice, role-play, discuss, and problem solve.
www.readysetpresent.com Page 4
A Challenge
Please write a One Sentence Definition of
EFFECTIVE COMMUNICATION.
www.readysetpresent.com Page 5
Definition of Communication (1 of 2)
The exchange of thoughts, messages, or the like, as by speech, signals or writing.
To express oneself in such a way that one is readily and clearly understood.
www.readysetpresent.com Page 6
Definition of Communication (2 of 2)
Communication is shared feelings/shared understanding.
If you can honestly achieve that goal, you are communicating.
www.readysetpresent.com Page 7
Methods of Communication
One-Way
Memo, fax, e-mail, voice mail, letter.
Two-Way
Phone call, in-person.
Collaborative
Team meetings, consulting, consensus, decision making, group problem solving.
www.readysetpresent.com Page 8
Communication Advantages
Increase productivity.
Reduce stress.
Better understand what others are saying.
Better understand how to get your message across.
Enhance relationships.
Save time and money.
www.readysetpresent.com Page 9
Who Is Responsible?
The Communicator.
How Much Is The Communicator Responsible?
60 Percent!
www.readysetpresent.com Page 10
Face-To-Face
Mirror
and
Match.
www.readysetpresent.com Page 11
Mirror and Match
Sentence structure.
Tone of voice.
Key words.
Non-verbal body language.
Style of speech.
Rhythm of speech.
www.readysetpresent.com Page 12
Establish Common Goals
Think about the other person and his/her goals.
Build the bridge from the other side.
If you don’t know, ask. Then listen and sincerely care.
Help by asking questions to clarify their goals.
Frequently restate the goal/s.
www.readysetpresent.com Page 13
Ten Barriers and Gateways
www.readysetpresent.com Page 14
Asking Questions
www.readysetpresent.com Page 15
Once Understanding Is Met
Focus on Influencing or Problem Solving.
www.readysetpresent.com Page 16
Enhance Relationships
www.readysetpresent.com Page 17
What is your What is your next step?next step?
www.readysetpresent.com Page 18
www.readysetpresent.com Page 19
Download “Communication” PowerPoint presentation
at ReadySetPresent.com
123 slides include: Exploring the critical elements of good communication, different
methods of communication, keys to effective listening, 6 slides on listening techniques, improving your listening, asking vs. telling, barriers and gateways to communication,
effective business communication, why attending is important, responding to content, posturing and
observing and feedback, nonverbal communication, including eye contact, language
barriers, how to's and more.
Royalty Free - Use Them Over and Over Again.
