19
1 COMMUNICATION ON BOARD
1
COMMUNICATION ON BOARD
2
COMMUNICATION
Two-way traffic
3
Communication
Seafarer to Seafarer
Seafarer to Employer
Employer to Crewing
Office
Crewing Office to Seafarer
4
SEAFARER to CREWING OFFICE• Communication on board starts at home.• How well you know your ship, contract details,
company history. • Your future colleagues. Do you know them?Facebook, LinkedIn.
5
Culture 2.0
6
SEAFARER to SEAFARER • Communication is an important tool for
social interaction and, more importantly, for safety at work.
7
ROLE OF MASTERS
Social recreational activities:• birthday celebrations • barbeques, darts• table tennis tournaments • bingo • card gamesSport:• basket ball• table tennis• box• gymMusic:• play music• sing karaoke
8
INTERNET ON BOARD• Is not an answer to all social issues
9
Are our Masters and Chief Engineers good negotiators?
• Communication is a base for negotiations.
• Active Listening: Listen to their side and make them aware you’re listening.
• Empathy: You get an understanding of where they’re coming from and how they feel.
• Rapport: Empathy is what you feel. Rapport is when they feel it back. They start to trust you.
• Influence: Now that they trust you, you’ve earned the right to work on problem solving with them and recommend a course of action.
• Behavioral Change: They act. (And maybe come out with their hands up.)
10
Emotions
Is there a place for emotions? On-time relief.
The basics of active listening are pretty straightforward:• Listen to what they say. Don’t interrupt, disagree or “evaluate.”• Nod your head, and make brief acknowledging comments like “yes”
and “uh-huh.”• Without being awkward, repeat back the gist of what they just said,
from their frame of reference.• Inquire. Ask questions that show you’ve been paying attention and
that move the discussion forward.
11
BANS ON ALCOHOL
Is ??
12
Captains and Chief engineers must be HR specialists.
Seafarers don’t just leave their jobs, employers. They live their bosses – captains and chief engineers and / or super intendants / crew managers.
13
• Ships manned by multinational crews with varying training background are becoming more and more common
• Approximately 65% of the world merchant fleet have adopted multinational crewing strategies
• Just over 10% of the fleet is staffed with crews composed of 5 or more different nationalities
MULTINATIONAL CREWS
14
What is GOOD communication?What is GOOD communication?
What is GOOD communication?
15
How does ideal crew manager look like?
Crew managers must be likable, interactive, open individuals.
Constant criticism is demotivating.
16
Lack of Clarity.
Different people make different deductions from the same information and they proceed in good faith to do if not opposite but different of what captain or officer expected.
17
It’s a fact that the seafarers are really one of the most recognizable categories of people on the earth who have very high tolerance levels and adjustable/adaptable attitudes, that is due to the nature of our profession and therefore making them accept other human beings as colleagues or co-workers, and so this is not an impossible task to lift the threshold of irritations or getting provoked.
18
24/7
www.facebook.com/bzelenski
www.linkedin.com/in/bogdanzelenski
Thank you for your attention and patience!
A L P H A N A V I G A T I O N Tel: +380 48 7153142Fax: +380 48 7153562E-mail: [email protected]
www.AlphaNavigation.com 19
