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CommunicationCommunication
Sending & Sending & Receiving Receiving MessagesMessages
Why is it Difficult to Why is it Difficult to Listen to Listen to Listen to Listen to Others at Times?Others at Times?
Distractions are Distractions are everywhereeverywhere
People may talk too People may talk too longlong
Disinterest in the Disinterest in the conversationconversation
Thinking of what Thinking of what you’ll say next in you’ll say next in response to the response to the current speakercurrent speaker
How do you know someone How do you know someone is not interested in what is not interested in what you had to say? What was you had to say? What was their body language?their body language?
TheyThey Avoid eye Avoid eye
contactcontact Lean away from Lean away from
the speakerthe speaker Look distractedLook distracted Do other things Do other things
while the while the speaker is speaker is talkingtalking
Selective Selective ListeningListening
Hearing what we Hearing what we want to hearwant to hear
Effective Effective Communication Communication SkillsSkills“Listening Well & Sending Clear “Listening Well & Sending Clear Messages:Messages:
Look at the speaker & pay Look at the speaker & pay attention to what he/she is attention to what he/she is sayingsaying
Be respectful of differences of Be respectful of differences of opinion - keep an open mindopinion - keep an open mind
Acknowledge what the Acknowledge what the speaker is saying by nodding, speaker is saying by nodding, eye contact, etc..eye contact, etc..
Ask questions if you don’t Ask questions if you don’t understandunderstand
Open MindOpen MindIt is important to It is important to
listen with an listen with an open mind!!open mind!!
Be willing to Be willing to listen, not judge listen, not judge
& see others & see others viewpoints…viewpoints…
Unclear Unclear MessagesMessages
A person may receive an A person may receive an unclear message due unclear message due to the following to the following reasons:reasons:
1.1. We are thinking of other things We are thinking of other things while speakingwhile speaking
2.2. We may not provide enough We may not provide enough detaildetail
3.3. We may not stick to the pointWe may not stick to the point4.4. Verbal & Non-Verbal behavior Verbal & Non-Verbal behavior
does not matchdoes not match5.5. We don’t pay attention to the We don’t pay attention to the
listenerlistener
Sending Clear Sending Clear MessagesMessages Make sure verbal & Make sure verbal &
nonverbal messages nonverbal messages matchmatch
Speak clearly & stick Speak clearly & stick to the pointto the point
Be sure your message Be sure your message is received as you is received as you intend it to beintend it to be
What is the What is the Purpose of Purpose of Effective Effective Communication?Communication?
To Understand & To Understand & be Understood, be Understood, to learn and or to learn and or
share information share information & experiences!& experiences!