(Let's Talk, 2nd Ed., Sathre, Olson &Whitney).

Have youever metthis case?

DecodingThinking Coding

Channel

awareness

Sender Receiver

COMMUNICATION PROCESSCOMMUNICATION PROCESS

BARRIERS TO EFFECTIVE COMMUNICATIONSender

• The credibility of the senderEmail from managing director / partner seems to

get read firstPresentation given by someone who is not an

expert seems to be ignored / distracted

• Status clash between sender and receiver

BARRIERS TO EFFECTIVE COMMUNICATIONMessage Content

• Different words have different meanings depending on the culture or the context dry country – lack water or alcohol? a funny story – is it humorous or

disconcerting?• Misspelling can make all the difference

pair and pare raise and raze wave and waive

DIFFERENT WAYS – DIFFERENT MEANINGS

A woman without her man is nothing

A woman, without her man, is nothing

A woman, without her, man is nothing

BARRIERS TO EFFECTIVE COMMUNICATIONChannel – Written & Verbal

Written Email Letter Memo Reports Publications

Verbal Face to face

meeting Telephone Video conference Presentation

BARRIERS TO EFFECTIVE COMMUNICATIONChannel – Body language

Facial expressionFacial expression

Gesture and pose

Gesture and pose

Dress

Voice & intonnation

Voice & intonnation Eye express

ion

Eye express

ionAppearanceAppearance

SilenceSilence

DistanceDistance

etc.

Position

arrangement

BARRIERS TO EFFECTIVE COMMUNICATIONReceiver

• Environment factors Noise Light

• Needs / anxiety / expectation• Level of knowledge possessed • Different education, religious beliefs, social

background and experiences

OVERCOMING THE BARRIERSSender – put yourself in the shoes of the receiver

4 Ws and H• Why? • What?• When?• Where?• How?

7 Cs rule• Clear• Concise• Concrete• Correct• Coherent• Complete • Courteous

OVERCOMING THE BARRIERSReceiver

• Prepare to receive• Listen constructively• Give full attention• Keep open mind• Ask for clarification or repetition• Check understanding