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10/3/15 1

Eng. Eman Konsowa, MSc.

Planning_Follow up Bureau ManagerEkonsowa@iti.net.eg

eg_konsowa@yahoo.com

 IBM's

Certified Soluti 

ons Developer

CIW Web

Developer

Communication Skills

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What Is Communication?Communication The transfer and understanding of meaning. Transfer means the message was received in a form

that can be interpreted by the receiver.

Understanding the message is not the same as thereceiver agreeing with the message.

Interpersonal Communication-Intrapersonal

Communication between two or more people

Organiational Communication !ll the patterns" networ#" and systems of

communications within an organiation

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how to uil! rapport"

$ %apport-sympathy-tact-empathy &'andwich techni(ue

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#en tips to lan! on your !ream $o $ )ave a passion for the *ob - would you do it even without being paid?

$ 'et a long term career plan over the ne+t few years so you,ll be alertto opportunities.

$ Identify the s#ills you need and learn them.

$ 'tart focusing your ambitions.

$ uild a networ# of people who believe you can do it.$ ever compare yourself to others - if you want it you can do it.

$ 'ee yourself doing that *ob - it will help you believe in yourself.

$ If you get a #noc#-bac#" learn from it. /ou are still further ahead than

you used to be.

$ 0on,t give up on your dream" even if it ta#es longer to achieve than

you thought.

$ Identify your personal talents for the *ob" use them fully and

recognie your worth.

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1our 1unctions of Communication

Functions of 

Communication

Control Motivation

Emotional

ExpressionInformation

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1unctions of

CommunicationControl1ormal and informal communications act to

control individuals2 behaviors in organiations.

3otivationCommunications clarify for employees what is

to be done" how well they have done it" and

what can be done to improve performance.

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1unctions of

Communication4motional 4+pression'ocial interaction in the form of wor# group

communications provides a way for employeesto e+press themselves.

InformationIndividuals and wor# groups need information

to ma#e decisions or to do their wor#.

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!C2s of 45ective

Communication

 

Always

  Be

  Courteous

AB

C

 

Always

  Be

  Clear 

AB

C

 

Always

  Be

  Concise

AB

C

 Always

  Be

  Complete

AB

C

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What is Communication?6Communication refers to the act by one or morepersons of sending and receiving messages 7

distorted by noise- with some e5ect and someopportunity for feedbac#8

  Joseph Devito, Communicology, 1978

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#he %nterpersonal Communication Process &iagram

asic Communication 9rocess

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asic Communication

9rocess3essage'ource: sender2s intended meaning

4ncoding The message converted to symbolic form

Channel The medium through which the message travels

0ecoding The receiver2s retranslation of the message

oise0isturbances that interfere with communications

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 Types of Communication 1ace-to-face

 Telephone

;roup meetings

1ormal presentations

3emos

 Traditional 3ail

1a+ machines 4mployee

publications

ulletin boards

!udio- andvideota es

)otlines

4-mail

Computer

conferencing <oice mail

 Teleconferences

<ideoconferences

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