COMMUNICATION SKILLS

Created & Presented by:

Rakesh Ranjan

COMMUNICATION IS A SERIES OF EXPERIENCE OFHearing

Smell

Seeing

TasteTouch

•Communication is the process of exchanging information by the use of words, letters, symbols, or nonverbal behavior in a meaningful way.

•Communication is a two-way process of reaching mutual understanding.

• The term ‘communication’, derived from a Latin term ‘communicare’. It means ‘to exchange’.

•By changing the word order in a sentence, you can change it’s meaning, and make it meaningless. E.g.: I eat rice only. Or, I only eat rice.

COMMUNICATION: A DEFINITION

COMMUNICATION SKILLS

• Communication skills is the ability to use language (receptive) and express (expressive) information.

• Effective communication skills are a critical element in your career and personal lives.

•Find Out what your Listener wants•Know what you want to say

o Control Fearo Stop Talking and Listeno Think before you talko Believe in your messageo Repeat Major Pointso Find Out what your Listener wants

EFFECTIVE COMMUNICATION

Effective Communication

Improved stakeholder

response

Stronger decision making

Steadier work flow

Clearer promotional

materials

Enhanced professional

image

Quicker problem solving

Stronger business

relationships

Increased productivity

COMMUNICATION GOALS

To get and give information

To persuade

To ensure understanding

To get action

To change behavior

Communication is the process of sending and receiving information among people…

STEPS IN THE COMMUNICATION PROCESS

SENDER RECEIVER

Feedback

receiver sender

Noise

Use of channel to transmit the message

COMMUNICATION CODE SCHEME

•To express desire

•To share feeling

•To share ideas and thoughts

•To share knowledge and opinion

•To giving or providing information

•To seeking information

•To express emotions

•To make connection with others

•For entertainment and enjoyment in social situation

•……. etc.

NEED OF COMMUNICATION

•VERBAL

•NON VERBAL

•WRITTEN OR PICTORIAL

TYPES OF COMMUNICATION

Written Verbal Non-VerbalLetters/Memos Face-to-face Conversations Gestures E-mails/Faxes Interviews Body languageNotices Telephone calls Tone of voiceCirculars Meetings FacialBooks Seminars expressionsNewsletters Conferences Reports Dictation Proposals Instructions Research papers Presentations Bulletins Group discussions Brochures Video conferences Manuals Voice conferences Posters Hand-outsIn house journalsTraffi c signals

TYPES OF COMMUNICATION

Communication Involves Three Components

•Verbal Messages - the words we choose

•Para verbal Messages - how we say the words

•Nonverbal Messages - our body language

These Three Components Are Used To •Send Clear, Concise Messages

•Receive and Correctly Understand Messages Sent to Us

HOW TO COMMUNICATE EFFECTIVELY

Effective Verbal Messages•Are brief, succinct, and organized

•Are free of jargon

•Do not create resistance in the listener

SENDING MESSAGES

Nonverbal MessagesNonverbal messages are the primary way that we communicate emotions

SENDING MESSAGES

Facial Expression

Postures and Gestures

Para verbal MessagesPara verbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.

SENDING MESSAGES

WHAT MAKES A GOOD COMMUNICATOR?

Clarity

Integrity Timing

Adequacy

•Maintain eye contact with the audience

•Body awareness

•Gestures and expressions

•Convey one's thoughts

•Practice effective communication skills

TIPS TO GOOD COMMUNICATION SKILLS

At Last

• It is two way.

• It involves active listening.

• It reflects the accountability of speaker and listener.

• It utilizes feedback.

• It is free of stress.

• It is clear.

EFFECTIVE COMMUNICATION ...

7 Cs

•Clear

•Concise

•Concrete

•Correct

•Coherent

•Complete

•Courteous

CHECKLIST OF CLEAR, EFFECTIVE

COMMUNICATIONSCRAP• Situation• Complication• Resolution• Action• Politeness

5W1H• What• Why• Who• When• Where• How

AT LAST, REMEMBER …

The total impact of a message breaks down like this:

• 7 percent verbal (words)

• 38 percent vocal (volume, pitch, rhythm, etc.)

• 55 percent body movements (mostly facial expressions)

Hello!

Rakesh RanjanCell: +91 9074 256 108

E-mail: rakeshranjanrds@outlook.comFacebook: rakeshranjan.rti

Twitter: rakeshranjanrdsSkype: rakeshranjanrds1

THANK YOU!

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