Communities@sap

Road2Lean

Lean and Agile Communities

Key to motivation and success

Christian SchmidkonzChief Development Architect, SAP AG

Products & Solutions LEAN Center

Agile Center of Expertise

Lionel PasserinoLean/Scrum Mentor, SAP AG

Lean Core Team

SAP Business ByDesign

The Lean Thinking House describes our

„complete picture“ of Lean

Respect for

People JIT principles

Eliminate waste

KAIZEN/

Continuous

Improvement

Lean Leadership

Maximize Customer Value and Speed

Takt

Standard

Process

Prioritized

Backlog at

All TimesQ/C/D

in One Hand

Cross

Functional

Team

Usable

Software

each Takt

Transparency

on Processes

and Product

Maturity

Employee

Empowerme

nt

Continuous

improvement

Process and

Sructure

© SAP AG 2010, C.Schmidkonz, L. Passerino, Agile Communities@SAP, Page 1

TaktEmployee

empowerment

Standard

process

Prioritized

backlog at all

times

Q/C/D in one

hand

Cross

functional

Team

“Team of ten”

Continuous

improvement

process

Usable

software each

Takt

Transparency

on product/

process

maturity

Our 9 lean core elements serve as the

common framework for implementing Lean


Change to Lean Development Model involve

many people in our development organization

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

2006 2007 2008 2009 2010*

Development

Lean/Scrum

Number of

employees

*) Number of employees estimated


Challenges and motivation for a continued

engagement of employees with Lean


Challenges

Fast and large scale change project

Accelerate learning

Sustainable implementation of Lean Thinking

Risks

Proforma/flaccid implementation

Not enough support

Returning to old habits

PowwowsCoffee Corner

Sessions

Round Tables

Events with Externals

Community Platform

Social Events

Different types of Communities at SAP


Powwow –

Employees meet Senior Management

Participants

Lean Owner of the invited group

Bigger group of 50 – 100 participants

Format

1 to 2 hours

Short recounting status quo by management

Maybe topic driven

Followed by a free Q and A

Direct feedback to the Senior Manager in charge of the Lean Implementation

Address complaints

Managers really need to take care of feedback and complaints


Coffee Corner Session –

Employees meet Senior Management

Participants

Small group ~20 participants

Senior and Vice Presidents of the invited

group or across organization

Format

30 minutes per month in the coffee corner

Free Q and A Session

Open questions and general feedback is

recorded on a flip chart or whiteboard.

Also called Whiteboard Sessions

Direct channel to Senior Management

Ensure open questions are followed up and

answers provided


Events with Externals –

Hosting Events like the German Scrum Group

Participants

~25 externals

~25 employees

Format

1 day with an Open Space Agenda

Intense exchange and diversity of

involved external participants

Limited number of participants

Promotion by freelancers



Meeting other companies

Participants

Limited to experienced mentors

Three to five colleagues

Format

On-site visit

2 hours to a full day experience

exchange

Intensive exchange among peers

Covering topics like HR

Choose the right topic in advance to get value add



Employees invite Experts

Participants

Invited external experts

Large auditorium

Format

1,5 to 2 hours presentation

Q and A Session

Recorded and shared among colleagues

Authentic and motivating speakers

Inspiration for the day-to-day business

Be sure of the right message they convey


Round Tables –

Learning from each other

Participants

Small group sharing the same role from the

same unit, e.g.

• Scrum Masters

• Product Owners

Involve Lean/Scrum Mentors

Format

Initiated and organized by the group

themselves

1 hour biweekly

Exchange of experience and best practices among colleagues

Open discussion of challenges with the Lean implementation

Ensure transfer of the lessons learned and check regularly the

value of these meetings


Community Platform –

Facilitate internal, cross unit exchange

Participants

Scrum Masters

Product Owners

All colleagues

Tool

Web 2.0 Application supporting

• Discussions

• Blogs

• News

• Polls

Everyone can participate, across units and time

zones

Critical number of contributing colleagues necessary

Moderators/Coordinators required


Social Events –

Facilitate internal, cross unit exchange

Participants

All interested colleagues at one location

Format

2 hours evening event in the canteen

Start with one presentation of the topic list

Q and A and free exchange

Bring some sweets ;-)

Everyone can participate across units

Practical and attractive topics

Presentation is the teaser for the participant to show up


Summary –

Collaboration is essential


Communities

work well,

are necessary and important

Communities

require constant support of

passionate participants to

attract more and more colleagues

and time to learn and implement

© SAP AG 2009, C.Schmidkonz / Page 15

Thank you!

Christian SchmidkonzProducts & Solutions LEAN Center

Agile Center of Expertise

Dietmar-Hopp-Allee 16

69190 Walldorf

[email protected]

www.sap.com

Lionel Passerino Lean Core Team

Business ByDesign

Dietmar-Hopp-Allee 16

69190 Walldorf

[email protected]

www.sap.com


http://www.sap.com/

http://www.sap.com/

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