Community and Client Services
Page 1
Community and Client Services Monthly Review
1 to 30 June 2016
Page 2
Community and Client Services 1-30 June 2016
Table of Contents
Highlights of the Month 3
Workplace Health & Safety 5
Review of Operations
Community Lifestyle 6 Mackay Convention and Entertainment Centre and Events 18 Corporate Communications and Marketing 20 Emergency Management 24 Health and Regulatory Services 27
Page 3
Community and Client Services 1-30 June 2016
Highlights of the Month
PROGRAM
PROJECT DETAIL
COMMUNITY LIFESTYLE
One Million stars to end Violence Program - A Commonwealth Games Project
In collaboration with Mackay Women's Centre, community members have been invited to participate in the One Million stars to end Violence Program. Stars produced locally will feature in an installation at the 2018 Commonwealth Games on the Gold Coast.
Greenmount Heritage Fair Annual Greenmount Heritage Fair was a success attracting a crowd of over 6,000, many of whom took advantage of the park and ride option.
MECC & EVENTS
MECC has moved to the scanned ticketing for larger events.
The MECC delivered its first scanned ticketed event at the T-20 All Stars Cricket match. The scanning system worked well and patron’s queues to enter moved quickly. This was a pleasing result for a first time event using the system. The Friends of the Theatre purchased the equipment for this project.
CORPORATE COMMUNICATIONS & MARKETING
Mackay Show Stand
The council-wide stand at Mackay Show was very successful with positive feedback from those who attended. Ten different programs across Council were part of the three-day display, which was branded #MackayPride.
#MackayPride boat promotion The community embraced this promotion with almost 3,000 entries received during the 4-weeks. The very happy winner was Rebekah Place from Sarina.
Page 4
Community and Client Services 1-30 June 2016
EMERGENCY MANAGEMENT (EM)
Community Awareness Community engagement continues with information and promotional items provided at the Greenmount Heritage Fair and the Mackay Show.
HEALTH & REGULATORY SERVICES
Mackay Show Environmental Health Officers carried out food safety inspections of food businesses and compliance was high.
Proactive Patrols Local Laws Officers undertook patrols at popular dog walking areas across the region including the Gooseponds, Blacks Beach, Andergrove, North Mackay, Slade Point and Town Beach, and most dog owners were using a leash to walk their dog.
Bridget Mather Director Community and Client Services
Page 5
Community and Client Services 1-30 June 2016
Workplace Health & Safety
• Two unrelated lost time injuries occurred at the Library: o Kneeling to tidy toys, upon rising felt knee pop, ambulance attended, first aid
provided. o Strained upper back during the course of carrying out duties of the day.
• Both cases were fully investigated and strategies put in place to prevent similar incidents.
• The two injuries resulted in minimum time away from work.
Page 6
Community and Client Services 1-30 June 2016
Community Lifestyle
Overview
• It was a busy month for the Community Programs team, with the delivery of two well-attended Expos – the Mackay Homeless Expo and the Australian South Sea Islander Health & Well-being Expo.
• The team is encouraging the community to get involved in the One Million stars to end Violence Program as part of the Gold Coast Commonwealth Games. http://www.onemillionstars.net/
• The first part of An Emerging Leaders program for the Australian South Sea Islander community was developed and delivered to community members.
• The Greenmount Heritage Fair attracted record participation. • Mackay Library Services capped off a busy financial year by exceeding all of their annual
KPIs, with the exception of visits to the Heritage Collection. This collection is currently closed to enable it to be relocated to the Dudley Denny City Library later in the year.
• Artspace opened 3 new exhibitions during the period, including an exhibition by a local photographer, which attracted record attendance at the gallery.
Community Programs Number of Community Enquiries – 560 Number of Emergency Relief Assistance Packages Provided - 15 Community Development Activities
• The Reconciliation Action Plan (RAP) Working Group is reviewing the progress of the current plan and this will assist in the drafting of the next RAP. A number of community representatives will be invited onto the group, to give an external perspective.
• Support was provided to Yuwibara Traditional Custodians to prepare an historical display as part of Council’s NAIDOC Flag Raising Event to be held 4 July followed by a NAIDOC-inspired display in Council’s foyer.
• There was collaboration between Community Programs, Artspace Mackay and Mackay Library Service to provide a range of Indigenous-themed children’s art activities and an art exhibition within the Council precinct during NAIDOC week.
• Final round of Regional Arts Development Fund (RADF) program processed. • Art Is In Issue 68 (June – August 2016) produced and distributed. • A range of Accessible Communities Action Plan consultations were held across the region. • The fifth Mackay Homeless Expo was held with over 160 people in attendance. • The inaugural Australian South Sea Islander Health and Wellbeing Expo was held with 60
people in attendance • An Emerging Leaders workshop for Australian South Sea Islanders was developed and
facilitated by the CAMS Officer (Community Action for a Multicultural Society). • Nine museum volunteers attended training in MOSAiC – the museum information
management system. • Sarina Queensland Day Celebration was held on 4 June at Field of Dreams, with
approximately 400 residents in attendance.
Page 7
Community and Client Services 1-30 June 2016
Community Meetings / Events / Interagency Meetings. 81 meetings and events were held, highlights included:
• Community Programs team members attended the Coalition of Community Boards forum • The Manager Community Lifestyle and Community Programs Senior Co-ordinator attended a
State Government forum, Forecasting the Future – Community Services in Queensland 2025, the outcomes from which will be used to shape responses by council over the next decade
• Grant writing information sessions were conducted to introduce the new on-line community grants portal across the region, with approximately 70 groups and organisations represented
• Work continues with the Eungella Community Development Association, for example, around the establishment of a Men’s Shed, attendance at a grant writing workshop and investigation into the use of SMS as a communication tool
• General Agency Interagency meetings – Mackay and Sarina • Disability Action Week (10-17 September) planning commenced • Community Development Officer attended consultation on discussion paper, “Working
Together for Better Housing and Sustainable Communities” • City Safe meeting • Mosque Open Day
Sister Cities 2 events/meetings were held, which included:
• 2016 Matsuura Youth Ambassador – separate students and parents information sessions • Monthly committee meeting
Sport & Recreation 17 events/club meetings were supported. Events coordinated included:
• Worked with South Mackay Sporting Precinct members to inform Traffic Management plan for the T20 cricket game at Harrup Park
• Working toward redesign of Webpage presence on Council website • Provided support to Strategic Planning for the review of the Open Space Sport and
Recreation Plan • Worked in conjunction with Property Services and Community Engagement to review leasing
renewal requests Community Grants and Sponsorships
Community Grants and Sponsorships $ Value Provided to the
Community – June 2016
Grants
In-kind Community groups assisted:
• Newlife Church • Mercy College Mackay • Sarina Kennel Club Inc
$2,820.19
Page 8
Community and Client Services 1-30 June 2016
• Pioneer Valley Agricultural Show Society
• Port of Mackay Rotary • 131 Army Cadet Unit • Pioneer Valley Relay for Life • Mackay Host Lions • Mackay and District Pipe Band • Eungella Community
Development Association • Leukaemia Foundation • Pink Ribbon Charity Fair
Junior Sporting Bursaries • Athlete attendance at U16 Australian Basketball
Championships
$150.00
Libraries
Service/Activity YTD Achievement
Annual KPI
RAG Status
Comment
New Library Members 4,822 - Total membership numbers are on par with 2014-15
Library Loans 747,192
640,000 This is a combination of physical and electronic loans
Database Hits 30,502 10,000 Database content is meeting community demand
Social Media Followers 1,686 700 Reflective of a deliberate social media campaign leading to increased engagement
In-Person Visits
384,855
380,000 Reflective of increased program delivery including “First Five Forever (F5F)” program.
Web Visits 308,720
300,000 Reflective of the trend to on-line access to resources
Page 9
Community and Client Services 1-30 June 2016
Heritage Collection Visits -
600 Heritage Collection Room closed to enable deaccessioning prior to relocation to DDCL
Active Volunteers 70 70 Numbers remain static
Programs/Events/Classes 48,810
30,000 Increased program delivery due to State Library of Queensland funding, e.g., F5F, Tech Savvy Seniors and Portahub (technology hub)
Public Computer Hours 26,560
No KPI Public computer access is on par with 2014-15
Artspace Mackay *
Service/Activity Monthly Achievement June 2016
Monthly Achievement June 2015
Comment
Visitors:
Artspace
Town Hall
1,643
-
1,809
-
No community exhibition at Town Hall in June
Web Visits 1,791 1,211
Total Number of e-Newsletter Subscribers 1,276 1,373 Customers are switching to Facebook to get their information
Facebook Subscribers 3,699 Commenced in 2016
Publicity around the Rock, Paper, Scissors Art market is driving customers to Facebook
Exhibitions 3 2
Public Program Participants 257 429 The National Photographic Portrait Prize exhibition was
Page 10
Community and Client Services 1-30 June 2016
held at Artspace last year direct from the National Portrait Gallery
Workshops 6 - No workshops held in June 2015
Current Exhibitions
Artspace Mackay
• Their Name Liveth Evermore: RSL Sub Branch, Carmila Veteran’s Portrait Project • Greyscale • Captive Audience: Recent works by Rosemary Payne
* The change to monthly reporting means that the 2015 and 2016 figures can’t be compared.
Museums
January's visitors: the volunteer-run museums are traditionally closed during the summer months. May 2016 includes attendance at the Greenmount Heritage Fair.
Page 11
Community and Client Services 1-30 June 2016
Community Engagement
0123456789
10
Civil Projects CommunityLifestyle
DevelopmentEngineering
Parks,Environment
&Sustainability
PropertyServices
TechnicalServices
Water &Waste
Services
No.
of C
omm
unity
Eng
agem
ent A
ctiv
ities
Mackay Regional Council Program (Project Manager)
Community Engagement Activities by Program* 1 to 30 June 2016
Consultations
Notifications
Levels of Engagement June 2016
Page 12
Community and Client Services 1-30 June 2016
Status of Community Engagement Activities
Project Name Type of Engagement
* Engagement Tools
Program Department
Completed Engagement Activities
Kellys Road, Walkerston levee bank construction: advise residents
Notification • Notification
letter Civil Projects Engineering & Commercial Infrastructure
Matsuura Drive ramp construction: advise Caneland Central & Bluewater Lagoon of access ramp construction for people with a disability
Notification
• Notification emails
Civil Projects Engineering & Commercial Infrastructure
River Street footpath construction: advise school and community
Consultation
• Meeting • Notification
email • Liaison with
school
Civil Projects Engineering & Commercial Infrastructure
New footpath at Shakespeare Street, West Mackay: advise Defence (cadets) site and Bridge Club of new footpath and advise residents in proximity to site
Notification
• Notification letter
Civil Projects Engineering & Commercial Infrastructure
New kerb & channel at Albatross Street, Slade Point: advise residents and non-resident property owners
Notification
• Notification letter Civil Projects
Engineering & Commercial Infrastructure
Construction of new footpath at Holts Road, Beaconsfield re: advise residents and non-resident property owners
Notification
• Notification letter Civil Projects
Engineering & Commercial Infrastructure
Peel & Victoria Street Intersection: consult with businesses regarding resurfacing works
Notification
• Consultation with businesses
• Notification letter
Civil Projects Engineering & Commercial Infrastructure
2016-2020 Arts and Cultural Heritage Policy: report to consultants on results of online consultation
Consultation
• Connecting Mackay
• Survey Community Lifestyle
Community & Client Services
Remediation works at Gooseponds (fish ladders)
Consultation • Notification
letter Parks, Environment & Sustainability
Development Services
Page 13
Community and Client Services 1-30 June 2016
Project Name Type of Engagement
* Engagement Tools
Program Department
Tree maintenance at Brewers Park Sporting Precinct: advise sporting clubs of planned tree removal and pruning
Consultation
• Notification emails
• Liaison with sporting groups/lessees
Parks, Environment & Sustainability
Development Services
Grasstree Beach stairs replacement Notification • Notification
letter
Parks, Environment & Sustainability
Development Services
Armstrong Beach stairs replacement Consultation • Notification
letter
Parks, Environment & Sustainability
Development Services
Construction of new beach access at Far Beach, South Mackay
Notification • Notification
letter • Public
notification sign
Parks, Environment & Sustainability
Development Services
Grasstree Beach Revegetation Consultation
• Community meeting invitation letter
Parks, Environment & Sustainability
Development Services
Lansdowne & Horse and Jockey Road intersection redesign
Consultation
• Community meeting
• Community meeting invitation flyer
Technical Services
Engineering & Commercial Infrastructure
Biltof Street Sewerage Pump Station: advise Junior Rugby League Club of installation of flowmeter
Notification • Notification letter
Water & Waste Services
Engineering & Commercial Infrastructure
McCreadys Creek Gravity Sewer Main project: liaise with property owners regarding ongoing project and access required by contractor
Consultation • Notification letter
Water & Waste Services
Engineering & Commercial Infrastructure
Boundary Road East water main realignment: consult business owners regarding project
Consultation • Notification
letter • Consultation
with businesses
Water & Waste Services
Engineering & Commercial Infrastructure
Tree removal/pruning near Amstead Avenue sewerage pump station
Consultation • Owner and
corporation liaison
Water & Waste Services
Engineering & Commercial Infrastructure
Page 14
Community and Client Services 1-30 June 2016
Project Name Type of Engagement
* Engagement Tools
Program Department
Current Engagement Activities
2016-2020 Accessible Communities Action Plan: provision of support to consultants, including online consultation
Consultation
• Connecting Mackay
• Surveys • Consultant
assistance
Community Lifestyle
Community & Client Services
Construction of Northern Link Road (Rosewood Drive): consultation with residents and other stakeholders regarding construction of missing link
Consultation
• Stakeholder engagement strategy
• Community letter
Development Engineering
Development Services
Bucasia Skate Park: consult with community regarding proposed relocation of skate park (developer led project)
Consultation
• Engagement planning
• Stakeholder list
Parks, Environment & Sustainability
Development Services
Proposed lease to Clay Pigeon Shooters
Consultation • Site visit • Stakeholder
initial consultation
Property Services
Organisational Services
Proposed lease to Sarina Water Ski Club Inc. at Middle Creek Dam: consult community (residents and property owners and Sarina Water Ski Club Inc.)
Consultation
• Stakeholder engagement strategy
• Stakeholder meetings
• Stakeholder liaison
• Stakeholder letters
Property Services
Organisational Services
Removal of mature fig trees at Bluewater Lagoon: consult residents and businesses regarding tree removal
Consultation
• Stakeholder engagement plan
• Stakeholder list
Property Services
Organisational Services
Magpies Football Club Master Plan: helping plan/run community meeting
Consultation • Stakeholder list • Resources
created
Property Services
Organisational Services
Vincent Street reconstruction: survey residents and property owners regarding access requirements
Consultation
• Connecting Mackay
• Survey • Stakeholder
letters
Technical Services
Engineering & Commercial Infrastructure
Page 15
Community and Client Services 1-30 June 2016
Project Name Type of Engagement
* Engagement Tools
Program Department
Nita Fleming Oval (and Novar Court Residents) at corner of Juliet Street & Bridge Roads: consult residents, sporting club and community organisation
Consultation
• Stakeholder engagement plan
• Stakeholder list Property Services
Organisational Services
On-Going Projects
Oak Street & Bedford Road intersection upgrade: advise residents and school regarding slip lane & footpath construction and installation of new traffic signs
Notification
• Stakeholder meeting
• Notification letters
• Stakeholder liaison
Civil Projects Engineering & Commercial Infrastructure
East Gordon Street Bridge: consultation with two businesses regarding scheduling of works
Consultation • Stakeholder meetings
Civil Projects Engineering & Commercial Infrastructure
Amendment to Gooseponds maintenance (mowing bank): advise community of amendment to maintenance regime and rationale for change
Consultation • Stakeholder
liaison • Stakeholder
letter
Parks, Environment & Sustainability
Development Services
Fourways Flood Barrier Project: consultation with property owners regarding site visits
Consultation
• Stakeholder engagement plan (ongoing)
• Stakeholder liaison
Technical Services
Engineering & Commercial Infrastructure
Improving access to Anzac Avenue Sewerage Pump Station: consult with adjoining property owners regarding proposed turnaround area and easements
Consultation
• Stakeholder meetings
• Stakeholder liaison
Water & Waste Service
Engineering & Commercial Infrastructure
Proposed Projects
Lambert Lookout: community consultation regarding proposed whale watching pavilion with observation area, interpretative signage and seating
Consultation
• Draft stakeholder engagement plan
Parks, Environment & Sustainability
Development Services
Page 16
Community and Client Services 1-30 June 2016
Project Name Type of Engagement
* Engagement Tools
Program Department
James Croker Drive & Malcomson Street intersection upgrade: planning consultation with residents and businesses regarding intersection upgrade (installation of traffic lights)
Consultation
• Draft stakeholder engagement plan
Technical Services
Engineering & Commercial Infrastructure
Mt Oscar Water Augmentation: advising residents of maintenance to water infrastructure in Mt Pleasant (approximately 7 streets impacted)
Notification
• Planning engagement Water &
Waste Services
Engineering & Commercial Infrastructure
Dudley Denny City Library Project – Changes to car parking: advising businesses of DDCL car park works and changes to adjoining River & Gregory Street car park
Notification
• Planning engagement
City Centre Projects
Engineering & Commercial Infrastructure
Spirit of ANZAC Road Closures: Advising businesses and residents of temporary Macalister Street road closures
Notification
• Notification letters Community
Lifestyle Community & Client Services
Bridge Road Left in Treatment: Advise businesses and residents of planned installation of rubber lane marker in Bridge Road to prevent eastbound traffic turning into Nick’s IGA complex and improve traffic safety
Notification
• Notification letters
Technical Services
Engineering & Commercial Infrastructure
Upgrade of Seagull Street Boat Ramp: consultation with community regarding proposed boat ramp upgrade and construction of car park
Consultation
• Planning engagement Technical
Services
Engineering & Commercial Infrastructure
* The engagement tool represents the activity for this month only. It could be that consultation has occurred over a period of months and the notification letter is the only activity for the month.
Page 17
Community and Client Services 1-30 June 2016
Financial
Operational Budget
Service Area
Jun 16 YTD
Budget YTD
Actual Target Comment
Operations $238,430 $230,586 Within Budget
Artspace Mackay $795,961 $793,632 Within Budget
Community Engagement
$187,903 $182,519 Within Budget
Community Programs
$4,865,065 $4,648,084 Within Budget - Community Development Strategy Project carried over pending completion of Accessible Communities Action Plan and Arts & Culture Plan review.
Library Services $3,101,176 $2,948,655 Within Budget – staff vacancies have resulted in operational savings, together with focus on reducing costs. Currently recruiting to fill positions.
Page 18
Community and Client Services 1-30 June 2016
Mackay Entertainment & Convention Centre and Events Overview
• The MECC acting on patron feedback have reconfigured the seating arrangements for seating in the convention centre for flat floor events. This has been a long term project and the patron feedback since the roll out in early June has been very favourable.
• A considerable amount of work is continuing on the Spirit of ANZAC experience and Festival of Arts program to deliver in July.
• The MECC delivered its first scanned ticketed event at the T-20 All Stars Cricket match. The scanning system worked well and patron’s queues to enter moved quickly. This was a pleasing result for a first time event using the system.
Performance Target as at June 2016 Comments
Non-Financial Indicators KPI Year to date
Number of Performances fully cost recovered 50% 50% KPI achieved
Minimum number of catered functions (excluding performances) 140 116
Economic climate
Average attendance at events Auditorium 550 Auditorium 417 Economic climate
Foyer/space 100 Foyer/space 100 KPI achieved
Halls 600 Halls 552 Economic climate
One Hall only 200 One Hall only 249 KPI achieved
Number of non-utilised days 90 98 Economic climate
Number of Performances at the MECC 200 193 Economic climate
Number of Conferences/Expos 20 20 KPI achieved
Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)
40 34
Less patrons from the western towns and competition in the ticketing market
Number of Student Attendances 2,000 3,327 KPI achieved
Number of workshops > Youth 6 7 KPI achieved
Number of engagement workshops/activities 8 12 KPI achieved
Yearly occupancy of facility 175,000 145,046 Economic climate
Customer Hire Satisfaction 80% 93% KPI achieved
Number of regional events assisted through either financial or in-kind assistance
6 8
KPI achieved
Number of regional events ticketed 8 10 KPI achieved
Page 19
Community and Client Services 1-30 June 2016
Budgets
Income June 2016
• Budgeted $841,230.63 and Actuals $691,884.93. Three large ticketed shows planned when the budget was produced did not go ahead.
Expense June 2016
• Budgeted $1,038,835.69 and Actuals $905,036.98 Savings are reflective of the lower technical costs associated with the productions.
Program Budget June 2016 94%
Festivals and Events
Mackay Mazda Festival of Arts
• The Mackay Mazda Festival of Arts continues its momentum from launch and tickets sales through June reached $30,000.
• The majority of the marketing for the festival has been pushed out to the region and we continue to see great interest from the community.
• The Festival’s social media has reached more than 30,000 people, with engagement up 73% and page likes also up 8% this month.
• Final touches are being put on events by the team and will be ready to deliver on the second week of July.
Global Grooves
• The community committee meets again in August. • The team is currently programming the headline acts for the main stage. • Expressions of interest from cultural community groups are high and growing in comparison
to last year. • Discussions have been held around the location of the event within the park. Should the
number of groups/stalls increase, the event may move to the main cricket oval in October. • Timing of the event has also been discussed at length, with many groups opting for a later
start and later finish to take advantage of the afternoon and evening rather than the full sun which is impacting crowds.
New Year’s Eve
• Programming for this event continues, with headline act to be confirmed.
Page 20
Community and Client Services 1-30 June 2016
Corporate Communications and Marketing
Overview
Successfully organised and coordinated the council-wide Mackay Show display. Eight programs across council embraced the concept for a #MackayPride display, featuring parks, economic development, waste, libraries and the MECC.
The response from the public was overwhelmingly positive, with over 2,000 people visiting the display during the three days. June was also the culmination of the #MackayPride boat promotion in partnership with SEAFM and Sugar City Marine.
There were 1920 entries with nearly a third coming from the Mackay Show display. All entries have now been subscribed to the Council Connect eNewsletter. Sarina resident Rebekah Pace was named the winner of the 4.2 metre Quintrex Renegade.
A series of positive stories emerged on the 16-17 Budget.
Website visits to corporate council website for 15/16 year
Significant increase in traffic in March due to Local government election.
Page 21
Community and Client Services 1-30 June 2016
Visits to other Council websites for June 2016
Sarina Sugar Shed has launched a new website and awaiting the installation of Google Analytics.
Social Media trends for 15-16
Recorded a 37% incresase in Facebook likes for 15-16 year.
0
10,000
20,000
30,000
40,000
50,000
60,000
Artspace MECC Mackay CityCentre
BotanicGardens
MackayRegionalCouncil
1,791
20,491
2,556 1,699
57,596
Page 22
Community and Client Services 1-30 June 2016
eNewsletter Subscribers as at June 30 2016
eNewsletter Subscribers
Artspace: 1276 (Last month: 1268)
Botanic Gardens: 786 (Last month: 790)
Community Development: 808 (Last month: 811)
Council Connect: 2325 (Last month: 793)
Library: 1921 (Last month: 1934)
Creative Mackay Ebulletin: 860 (Last month: 858)
Recreation Services: 651 (Last month: 647)
*Increase in subscription to Council Connect due to #MackayPride boat promotion. All entries had to provide permission to subscribe to Council Connect
Advertising-Marketing & PR spend across all council programs to June 2016
Finished the 15-16 year $187,000 under budget despite higher than usual spend due to Show Stand and #MackayPride promotional campaign. Both promotions delivered within allocated budget
Operational advertising spend 15/16 under budget
Page 23
Community and Client Services 1-30 June 2016
121 council-related Media stories for month of June
• 42 media releases issued for June • Average of about 3 media requests a day during June
General
• Work has commenced on the annual 25 year club book for staff • Delivery of media strategy for the Mackay Mazda Festival of Arts with TV, Radio and Social media
campaign underway. • Meetings held with media outlets to arrange advertising prices for new financial year
20
88
0 5
3
3
0 0 1
1
Media Monitoring Break-Down June 2016 News Clips/Articles
Seven Television
Daily Mercury/Midweek
Council Leader
ABC Radio
Sea FM
Star FM
Hot FM
4MK
QantasLink
Courier Mail
110 91%
11 9%
Positive and Negative Stories in the Media June 2016 Positive Negative
Page 24
Community and Client Services 1-30 June 2016
Emergency Management Overview During this month the Emergency Management Team has continued to focus on community awareness and preparedness by attending and providing resources at the Greenmount Heritage Fair and the Mackay Show. An Emergency Management presentation was also given to the Grade 3 - 6 students at Dundula State School regarding the types of disasters as part of their geography unit. The Emergency Management Team attended the Australian & New Zealand Disaster and Emergency Management Conference at the Gold Coast. The Emergency Management Coordinator was a guest speaker for the conference and gave a presentation on his research topic; "Volunteers in Emergencies; Risks associated with disaster deployments for SES volunteers and Emergency Management Queensland staff" which was well received. Emergency Management attended the Flood and Stormwater Management Strategy and provided feedback on the Emergency Management sub strategy. Technical Officer and Bureau of Meteorology (BoM) identified sites for new rain and river alert stations around Mirani and Finch Hatton. Exercises • Emergency Management Technical Officer attended the discussion exercise "Coal Express"
maritime pollution incident which was conducted by Maritime Safety Queensland (MSQ).
Activity Event Comments
Emergency Management Operations
June Rainfall
The Emergency Management Team was placed on 'WATCH" to monitor the potential severe weather prediction over the weekend of 18-19 June.
SES Activations Assist Qld Police Service
• Man attacked by bull - Emergency Positioning Indicating Response Beacon activated
• Forensic Search at Glenden for possible evidence in murder case • Traffic Control for Bloomsbury truck rollover
State Government Engagements
SDCC Teleconference
Participated in the Local and District Severe Weather Forecast Briefing hosted by the State Disaster Coordination Centre 16-17 June.
Page 25
Community and Client Services 1-30 June 2016
Emergency Management Capital Projects & Facility Upgrades
* Community Events - Total Tools Sausage Sizzle, RSL Family Event at Showgrounds, Marina Fun Run, Habana Rural Fire Family Day, T20 Cricket, Greenmount Heritage Fair. Assist Isaac region - Nebo U/8s and Educational Film
1845
464
169
325
243
SES VOLUNTEER HOURS
Training
Administration
Maintenance
Activation
Community Events *
Project Phase
Phase % Completion
Budget
Time Comments
Ness Street SES Facility Upgrade Project.
Plan 5% Aecom Australia Pty Ltd provided the Interim report following the contaminated earth testing and compilation of the removal management plan. The final report from Aecom has been received and recommendations being considered.
Page 26
Community and Client Services 1-30 June 2016
• 297 Active = Number of Current Active Members • 6 Probation = New SES Recruits on 3 Months' Probation • 9 Reserve = Members who have stood down for a period of time; e.g. Work Commitment, Sickness, Maternity Leave
11 8 6 21
180
7 28 36
4
2
1 1
3
1
3
0102030405060708090
100110120130140150160170180190200
ArmstrongsBeach
Calen CampwinBeach
Koumala Mackay MidgePoint
Mirani Sarina
No#
Vol
unte
ers
SES Facilities
SES MEMBERSHIP AS AT 30 JUNE 2016
Reserve
Probation
Active
Page 27
Community and Client Services 1-30 June 2016
Health and Regulatory Services
Review of Operations
Client Requests Overall, numbers of client requests received increased slightly when compared to the previous month. The largest increase was in Local Laws, particularly in animal related requests. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced. The statuses of requests are constantly monitored. Teams and Officers consider risk to the community and prioritise accordingly. A review of nominated timeframes to complete requests has commenced to determine if timeframes are appropriate. Decreased numbers of requests relating to overgrown properties were received by Local Laws Officers. This is attributed to the drier weather allowing residents to remove overgrown vegetation around their properties. Parthenium and Giant Rat’s Tail grass control along road sides has been a prominent activity of Pest Management Officers this month. Scattered showers and rain has allowed weeds to flourish and Officers, with the help of contactors, have been responding accordingly. The yearly cycle of outdoor events continues and Environmental Health Officers have been assessing increased numbers of applications and carrying out inspections with respect to conditions of approval and temporary food.
VOLUME OF OPERATIONS No. of Client Requests Processed
Vector Control
The table below represents the mosquito control work carried out by the Vector Control team in June 2016.
Sites Inspected Sites Treated Hectares Treated
211 58 515 Ha
Page 28
Community and Client Services 1-30 June 2016
81% 84%
90%
82% 88%
30%
40%
50%
60%
70%
80%
90%
100%
Apr-Jun(2015)
July -Sept
(2015)
Oct - Dec(2015)
Jan - Mar(2016)
Apr - Jun(2016)
Target - 100% Within 5 Days
Local Laws Client Response
% Responded to within 5 Days
CURRENT MEASURES
What is being measured? Local Law client requests are acknowledged within 5 days, and completed within allocated timeframes.
The above graph shows the number of requests responded to within 5 days.
The target is 100% initial contact within 5 days.
Management Commentary for current period The Local Laws Team focused on a wide range of services for both internal and external clients relating to animal management, overgrown properties and abandoned vehicles. The results of the latest quarterly survey were positive and indicate a high response level to community requests for service.
The 88% response rate within five days increased marginally from 82% in the previous reporting period, largely due to the decrease in overgrown property requests received.
What is being measured? The above graph shows the average satisfaction of clients. There is currently a rating scale ranging from completely satisfied through to strongly dissatisfied. The aim is for 85% satisfaction.
Management Commentary for current period The focus over this period has been to improve how client satisfaction is measured. Moving from telephone surveys to a refined online survey has improved our response rate and accuracy of information received. 337 customers with email addresses were sent a survey following the finalisation of their service request and 68 responses were received, equating to a 20% response rate. Members of the community clearly wanted to share their thoughts on their experience with Health and Regulatory Services. Opportunities for improvement have been identified, particularly with overgrown property requests and keeping people informed of progress or delays. Officers are now trialling the use of SMS for progress updates, which is receiving positive feedback. Client satisfaction has improved marginally over the past reporting period.
75% 75% 75%
66% 68%
30%
40%
50%
60%
70%
80%
90%
100%
Apr - Jun2015
July - Sep2015
Oct - Dec2015
Jan -March2016
April -June2016
Client Satisfaction
Satisfaction Percentage
Page 29
Community and Client Services 1-30 June 2016
MONTHLY INFRINGEMENTS ACTIVITY The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 13 months from 01 June 2015 to 30 June 2016. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.
INSPECTIONS
This table shows the premises inspected by the Environmental Health Officers in June 2016.
Type Inspections Compliant Non-Compliant – Minor - Verbal Follow Up
Caravan Park 1 1 0 0
Food 27 18 0 9
Accommodation (Hotel, Motel, Backpackers, Holiday Flats & Units, Bed & Breakfast
2 1 1 0
Swimming Pools 3 2 1 0
Footpath Dining, Itinerant & Static Vendors
1 1 0 0
Environmental Relevant Activity 0 0 0 0
Outdoor Entertainment / Event Permit
0 0 0 0
Skin Penetration Licence 1 1 0 0
Temporary Food Permit (Commercial)
34 19 3 12
Temporary Home Permit 0 0 0 0
TOTAL 69 43 5 21
50
150
250
350
450
550
650
750
Tota
l
Month
Regulated Parking Infringements Issued
InfringementsIssued
Page 30
Community and Client Services 1-30 June 2016
0
5
10
15
20
25
30
35
40To
tal
Month
Local Laws, Development Compliance & Environmental Health Infringments Issued
Local LawsInfringements
DevelopmentComplianceInfringements
EnvironmentalServicesInfringements
Local Laws Infringements Environmental Services
Infringements
Development Compliance
Infringements • Animal not registered within 14
days of keeping (7) • Failure to comply with a
compliance notice (7) • Overgrown allotment on more
than once in 12 month (4) • Animal wandering at large (3)
• Deposit litter – ind (5) Nil
MONTHLY OPERATIONAL FINANCE PERFORMANCE
Operational Finance Performance
Health and Regulatory Services’ operational expenditure and revenue continue to track consistently with budget projections. The net loss for June 2016 is $2,291,119. However, once end of year processing for June is completed this figure will rise to $2,778,428 which is the budgeted figure. There is further work occurring to provide enhanced detail in the Health & Regulatory section of the report. This work will be completed by 31 July 2016.