Community and Client Services - Mackay Council...Page 5 Community and Client Services 14 December...

Community and Client Services 14 December 2015 to 16 January 2016

Page 1

Community and Client Services

Monthly Review

14 December 2015 to 16 January 2016

Page 2


Table of Contents

Executive Summary 3

Review of Operations

Community Lifestyle 4

Mackay Convention and Entertainment Centre and Events 14

Corporate Communications 18

Emergency Management 23

Health and Regulatory Services 27

Page 3


Executive Summary

Director Community and Client Services

Highlights

The Community Programs Team has helped to secure $109,000 in funding to deliver Tech Savvy Seniors courses through council’s various libraries, a range of local multi-cultural events during 2016 and support for the Global Grooves Multi-Cultural Festival for the next 3 years.

Council’s CAMS Officer has started working with the Australian Bureau of Statistics to develop strategies to encourage more Australian South Sea Islanders to complete the 2016 Census.

Community Development, as part of a volunteer research project, has developed a survey that was sent to current Council volunteers to identify and understand the current experience of people who volunteer at Council facilities or with Council services. Additionally, Community Development is currently investigating the creation of volunteer hub on the MRC website where local community organisations can advertise for volunteers.

Planning continues for the 2016 Sports Expo and Sign-On day to be held on 14 February at the MECC. The 2016 theme is “It’s an Olympic Year, Love Sport”. To date, 74 registrations have been received, with a further 6 clubs making enquiries.

The introduction of IPads to the children’s area at Mackay City Library and Gordon White Library

has proved popular and will be rolled out at the outlying branches in 2016. The IPads have been

loaded with a variety of educational games that encourage early literacy skills.

December 2015 saw the MECC figures hold steady with bookings and patron numbers

comparable to last year.

The New Year’s Eve River Party was delivered by the Festival & Events team on New Year’s Eve at

Bluewater Quay. As expected, crowd numbers were bigger than last year with about 10,000 people

attending the event, 20 Market Stalls and the inclusion of well known headline act, Joh English.

The Emergency Management Team has been focusing on promoting preparedness and

resilience by sourcing Get Ready promotional items to hand out to the community, submitting

advice through the Community Development Sport & Recreation Newsletters and giving Storm

Season Preparedness presentations to Deaf Services Queensland and Councils Civil Projects

and Parks crews. A Business Continuity Workshop with the assistance of the Mackay Chamber

of Commerce will be hosted on 20 January 2016.

Client satisfaction in the Health and Regulatory Services Program has continued to be high over

the past 12 months and remained steady over the past three reporting periods.

Bridget Mather

Director Community and Client Services

Page 4


Community Lifestyle

Management

A dialogue has been started with Mackay Tourism about ways to increase visitor numbers to council’s various community facilities. A range of innovative approaches will be progressed over the next 12 months.

Planning for the development of the South Mackay Sports Precinct Master Plan was commenced

A cross-council working group has been established to re-establish a bicycle pool as an alternative means of transport for council employees

Development of a business case evaluating transport options for seniors was commenced

Finalisation of recruitment of a temporary Community Engagement Officer

Community Programs

The Community Programs Team (except Museums) has responded to a combined total of 603

community enquiries (including phone calls, emails, personal interaction, social media, etc.) during

this reporting period.

Community Development

Community Development facilitated a partnership between 50+ and Better and the George Street

Neighbourhood Centre to secure $15,000 to support seniors' access to Tech Savvy training.

Community Development, in partnership with Economic Development, is planning for the Mackay’s

Chinese New Year Street Party Celebrations on 20 February. Asian cuisine food stalls, Chinese Lion

Dancers, a fire show, fun for the kids including free arts and crafts activities, face painting, Kevin the

magical balloon man and a jumping castle will all be part of the celebrations for the Year of the

Monkey.

The “Christmas is for Everyone” Drop in Centre was open on 25 December, 12pm-4pm at the

Salvation Army Hall. Its aim is to assist anyone who finds themselves homeless for any reason over

Christmas Day without the support of family and/or friends, with a place where they do not need to be

invited to drop in. The program of events included continuous food, takeaway containers, recreational

facilities, referral to other agencies, support and a chat. 12 people attended the event this year.

Emergency Relief food vouchers are available at the Sarina Neighbourhood Centre on Mondays only.

Food voucher enquiries totalled 24 with 9 being allocated.

Youth Development

A Scooter Competition was organised in partnership with Troppo’s Skate and Scooters on 10 January

at the Sarina Skate Park. 30 talented young people took part in the event and gave the judges,

spectators and supporters plenty to see, with 7 of them bringing home prizes.

The Sarina Youth Centre Term 4 School Holiday Program was completed and successfully delivered

as the young people accessing the service enjoyed the activities that they participated in. Activities

included Christmas cooking treats, Christmas craft, jewellery making, pool competitions, movies and

popcorn, indoor and outdoor games, and much more. These activities attracted and engaged

approximately 150 young people.

Page 5


“Drop In on Design” free youth skateboard design workshops were held on 16 January with 25 young

people participating on the day, and a further 5 young people took templates home to complete.

Young people learned a range of design skills from wood burning, stencilling and graffiti. On Sunday

31 January “A Day in the Park” will be held at the Wren Street Park to judge all the design from the

previous workshop.

Arts Development

Promotion of Round Three of the RADF Program has now commenced. Round Three will include the

Green Arts category offered only once per financial year.

The Request for Quote to review the Arts and Cultural Plan has closed and submissions are in the

process of being evaluated.

Creative Mackay e-bulletin distributed to over 900 subscribers. Art Is In calendar (Issue 66 –

December, January and February) is currently available. Over 1500 calendars will be distributed.

Indigenous

Community Development Officer - Indigenous Issues ensured that culturally appropriate

acknowledgment of Traditional Custodians plaque has been developed with Corporate

Communications guidance and assistance and placed in several Council buildings across the region.

Community Action for a Multicultural Society (CAMS) Program

CAMS Officer liaised with Birch, Carroll and Coyle cinema and Contact Films to arrange a screening

of Tanna movie in Mackay. Screening of Tanna Movie was held on 16 December at Mackay City

Cinema. Over 100 people attended, approx. $500 was raised and will be presented to the Water is

Life Project to assist Tanna Island residents who are still struggling to rebuild following Cyclone Pam.

Sister City

Members of Sister Cities Mackay are currently planning the Australia Day Skype session to be held at

St Patricks College Hall, River Street.

Inkind Assistance

Applicant Request Cost

MRC- Sarina Youth

Centre

Provision of 2 general waste bins in support of the Scooter

Competition.

$49.00

Grant Broadcasters

Mackay

Provision of 5 general waste bins, 2 recycle bins and waiver of

Old Mulherin Park booking fee in support of their Australia Day

Fun Day.

$392.10

Page 6


Community Grants - Junior Sporting Grants

Applicant Event Cost

Riley James State representative traveling interstate to represent in the

U/15 Boys National Softball Championships.

$150.00

Heinrich Ackermann State representative traveling interstate to represent in the

U/15 Boys National Softball Championships.

$150.00

.

Sport and Recreation

Round 2 of the Get Out Get Active program will target inactive women who are “at risk or

disadvantaged”, under the program name “Re-Activate You”. Sport & Recreation met with a number

of community service agencies on 12 January to obtain expressions of interest from women and girls

that access their services. This information will be used to build the program to meet the needs of

women and girls in the community.

Museums

Pioneer Valley Museum at Mirani

The Pioneer Valley Museum is now closed and will reopen on 1 March 2016

Mackay Historical Society and Museum Inc.

The Mackay Museum is now closed and will reopen on 4 February 2016

Sarina District Historical Centre Inc.

The Sarina Museum is now closed and will reopen on 2 February 2016

Greenmount Homestead

Visitor Numbers: 60

Friends of Greenmount are making preparations for an Australia Day open morning on 26

January

Page 7


Libraries

Young People’s Services

Programs designed to encourage early literacy in children and their families had a total of 830 in

attendance at 17 sessions compared to 971 in attendance at 20 sessions from the previous year.

Programs designed to encourage library membership and to promote the library as an

entertaining and informative place for children and their families totalled 220 in attendance at 6

programs compared to 134 in attendance at 5 programs in 2014.

The Corner: “Where the Wild Things Play” theme is operating at Mackay City Library until March

2016. It has attracted 483 under 8’s, 255 children aged 8 years and over and 581 adults

(parents/carers) - a total of 1319 during December.

The First 5 Space: The Very Hungry Caterpillar; an inviting and interactive play space in the

children’s area of Gordon White Library. Positive comments have been received from families

who use it, and great observations from staff, with children retelling the “Very Hungry Caterpillar

story” using interactive Velcro wall pieces and lots of enjoyment from the dress ups, many little

butterflies can be seen fliting around enjoying the children’s area.

Children’s Christmas Parties: Parties (craft, singing, Santa visit) were held successfully in all

library branches with 208 in attendance. Santa (Glen Holcroft-Property Services) and Piano

player (Bernice Wright) were willing helpers.

Song Creator Workshops were facilitated by Fran Vaux Lobut focusing on using Ipads to help

students create their own music. There were 15 students in attendance at the 10-13yrs event and

3 attended the 14-17yrs event.

Young Adult Services

42 Young adults aged 11 to 15 took part in the Christmas Paper Crafts held at Mirani,

Walkerston, Sarina, Mackay City and the Mobile Library.

“Drop In on Design” youth skateboard design

workshops Scooter Competition at the Sarina Skate Park

Page 8


Community Services

Book Clubs

December book club attendance totalled 22.

CitySide Book Club – Golden Days, Sonya Hartnett

Valley Page Turners – A History of Loneliness, John Boyne

Mirani Board Games

2 gamers attended Mirani Board Games at Mirani Library.

Presentations

Presentations to encourage library membership and to promote the library and services with a

focus on practising English independently totalled 40 attendees.

The Community Outreach Team thanked 6 of their hard-working Home Library Service volunteers

with a morning tea at Mackay City Library.

Heritage Collection

Heritage Collection Section staff completed participation in Museum and Gallery Services

Queensland Standards Review Program in December 2015.

Heritage Collection book and microfilm resources have been relocated into the main body of

Mackay City Library in preparation for the move to the Dudley Denny City Library in 2016.

An audit of the library’s Heritage Collection is currently being undertaken. The purpose of the

audit is to rationalise Heritage Collection resources. The physical collection (i.e. books; and

original material/collections) is being assessed to ensure holdings are relevant; and correspond

with library Collection Development Guidelines. Non-relevant items will be appropriately

relocated from the collection.

Statistics

Public computers totalled 2,591 bookings and 1,632 hours of use.

Assistive Technology equipment was used for a total of 11 hours.

3 requests received for Ask the Library enquiries.

Lars, Ashley and Anika Gall with Jaala Beauchamp at

Sarina Library Christmas Paper Crafts activity.

Page 9


Top 3 library website visits for the month of December:

o WebOPAC

o Library Home

o Opening Hours

Database hits including Atomic Training, Who Else Writes Like, Who Next, Transparent Language

Online and Literacy Planet totalled 980.

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN

Library Visitors

2014-2015

2015-2016

0

100

200

300

400

500

600

700

JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN

New Library Members

2014-2015

2015-2016

Page 10


Top 5 Reserved Titles in December

A little life / Hanya Yanagihara.

Reckoning: a memoir / Magda Szubanski.

The age of Adaline [DVD]/

All the light we cannot see: a novel / Anthony Doerr.

Cooking for me and you: recipes for one and two.

0

10000

20000

30000

40000

50000

60000

70000

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June

Library Loans

2014-2015

2015-2016

Page 11


Artspace Mackay

Overview

Visitation figures are lower though, due to closure of the gallery from 25 December to 4 January.

The gallery enjoyed relatively good visitation over the traditionally quiet mid-December to mid-

January period, due to The Phantom Show exhibition and all-day drop-in kids art activities.

Artspace has been receiving great feedback from The Phantom Show:

“The Phantom is back – as my hero!”

“Thank you – kids loved The Phantom”

“Great to see quality inspirational works in the foyer, collection gallery and the ghost who walks!”

Volunteers reported one man who purchased nine exhibition catalogues (for himself and his

‘Phantom friends’ all over the world) who told them he had driven up from Rockhampton,

especially to see this exhibition! Great to think we are stealing audiences from Rockhampton.

Out-of-town visitors also commented on the gallery itself:

“Personally, one of the best I’ve seen”

“Love this space!”

Artspace has been running drop-in kids' activities both before and after Christmas, with the Public

Programs team changing the activity from making your own Christmas card to creating your own

version of The Phantom comic strip! The activities have been very popular, and it’s been lovely to

see Dads as well as Mums sitting down with their children to do some serious art-making!

2016 is going to be another big year for Artspace. Apart from organising and running our own

national art competition (‘The Libris Awards’ for the best artists’ books in Australia), we are

hosting a hugely diverse exhibition program, organising the return of the incredibly popular Rock

Paper Scissors art + design market, and will make a major announcement regarding an

international exhibition halfway through the year. This is alongside a wide range of workshops,

activities and events for children and adults, and a load of behind-the scenes work continuing on

updating our collection records.

Follow us on Facebook, sign up for our e-Newsletter, or keep an eye on our website:

www.artspacemackay.com.au

Visitors

1,659 people visited Artspace Mackay during December 2015

Visitor numbers December 2014 – December 2015

0

2000

4000

6000

8000

10000

120002014 - 2015

http://www.artspacemackay.com.au/

Page 12


Website Visits

e-Newsletter subscribers

Facebook followers (including Rock Paper Scissors market page)

New Exhibition(s) - No new exhibitions to report

Public Programs & Education

Date Program Location Attendees

15 – 24 Dec Kids drop-in art activities Foyer Gallery 250 approx.

4 Jan – ongoing Kids drop-in art activities Foyer Gallery 200 approx.

0

500

1000

1500

2000

2014 - 2015

0200400600800

1000120014001600

2014 - 2015

2000

2200

2400

2600

2800

2015

Page 13


Consultation vs Notification

Notification

Consultation

Community Engagement

Highlights

Community Engagement Officers were very busy during this period, working on 25 separate projects between December 14 and January 16.

Planning began for further consultation on Dudley Denny City Library. Two focussed workshops with young adults and older people are being planned for February.

Consultation opened on the Keeley Road Wetland Management Plan.

The Community Engagement Officer visited 51 City Centre businesses to advise them of changes to paid council carparks.

Planning was underway for consultation on two community park masterplans.

Community Engagement Officers spoke to residents on East Gordon Street about the effectiveness of traffic calming devices.

Planning was underway for consultation on the 10 Year Flood and Stormwater Strategy. Which council programs worked with the Community Engagement team?

Levels of Engagement Officers worked on 7 projects requiring notification and 18 projects requiring consultation:

0123456789

10

Projects

Page 14


Mackay Entertainment & Convention Centre

and Events

Management

Coordinated Christmas décor across the region working closely with the Parks & Environment

team who undertook the installation work.

Worked with Council’s Economic Development and 4MK to deliver Carols in the City at Bluewater

Quay.

Finalised the panel arrangements for the Queensland Showcase producers with Artour and Arts

Queensland.

Mackay Entertainment and Convention Centre

Overview

Performing arts hires include Dance Avenue, Leisa Payne Schools of Dance, Centre Stage, and

Fame Talent School.

The slightly lower attendance for the month can be directly attributed to moving Carols out of the

MECC to Blue Water Quay. The MECC was held as a wet weather contingency but was not

needed for the successful event.

Capital Program

The capital program is off to slow start but still progressing well. The carpet replacement program

for the Auditorium will now not be completed until February. The technical department have

received most quotes for the 4 capital replacements they are delivering so purchase orders will be

placed during January.

Performance

Page 15



Page 16


Page 17

Festivals and Events

New Year’s Eve River Party

The inclusion of a well-known headline act, Jon English, and also the licenced area at this year’s

event contributed to a bigger audience later in the evening than in previous years, with several

thousand staying for the midnight fireworks.

This year’s event had over 20 market stalls, food vendors, jumping castles and also larger

amusement rides. The feedback we have received from vendors has been positive with all having

a very successful night’s trade.

Festival of Arts

Programming for the 2016 Festival of Arts was finalised in December, with the focus now on

finalising sponsorship and marketing of the events. Several of our major sponsors have re-signed

for 2016, showing their continued support of the Festival.

The Festival & Events team has received a $10,000 grant for the 2016 Festival of Arts, through

the TEQ - Queensland Destination Events Program. The grant recognises the positive economic

impact the Festival of Arts has on the Mackay region.

The Lanes Easter Carnival

Preparations are underway for The Lanes Easter Carnival. The events team is looking forward to

delivering this event in the newly re-opened City Centre.

Local performers, Mango Junction, started

the entertainment at the NYE River Party.

Page 18


Corporate Communications and Marketing

Management

Work continues on assisting with organisation of Mackay Sports Expo and Sign-On Day to be held in

February.

New signage developed to promote the Better Community Building Fund beneficiaries, with signs

provided to Mackay Basketball and Mackay Golf Club.

Final preparations were put in place for council’s Australia Day awards judging. Over 100 nominations

received for the eight different categories.

Ten local community groups provided funds to organise community-minded celebrations for Australia

Day.

Website

Website visits for December 2015

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

Artspace MECC MackayCity Centre

BotanicGardens

MackayRegionalCouncil

SarinaSugar Shed

1,107

15,622

0 1,537

49,506

1237

Page 19


Facebook

Fans: 10,272

Page views: 3679

Top four Facebook posts

Issue-Post Reach Likes Total shares

January 12 –

Community mourns

death of Mick Pope

12,700 231 24

Dec 18 – New Car

wash opens

7505 198 8

Dec 9-

Christmas Lights

5085 104 58

Dec 16 -Mackay

Horizons to

Showgrounds

4848 57 1851 video views

Increased our video production for Facebook. Here are the top five videos for December

Twitter

Followers: 1626

YouTube

Video views: 1103. Estimated minutes watched: 1307

Page 20


Top videos

1. Mackay Pride - Share Your Pride > 307 (28%) 2. Share your #MackayPride moment - Paget and Industry > 104 (9.4%) 3. Share your #MackayPride moment - Sporting and Leisure > 67 (6.1%)

0

20

40

60

80

100

120

140

160

Media Monitoring Break-Down December 2015 News Clips/Articles

Page 21


General

Issued 35 news releases during the reporting period

Newly launched council Instagram account shows steady growth

Increased video production for Facebook platform with positive results

Assisted in delivering advertising-marketing for New Year's Eve

Developed new email footer for council to promote the March 6 AFL match

New email footer to run for 8 weeks in council emails, featuring local boy David Armitage

Completed signage for Better Community

Building Fund

Page 22


Emergency Management Overview

Exercises

The Local Disaster Coordination Centre was fully setup and all communications tested prior to the

Christmas break to ensure the centre was available and ready for use if required.

Operations

Monitor Severe Weather Advice from the BoM.

Monitor Bushfire Warnings and Advice from Queensland Fire Emergency Service.

Localised flooding and road closures resulted from isolated thunderstorms over the Seaforth and Cape Hillsborough area on the 9 January 2016. Unofficial rainfall reports of 242mm were received and Cape Hillsborough Road was closed for several hours at Seaforth Creek, due to flash flooding. No property damage was reported.

Planning - Mackay Local Disaster Management Plan and Operational Plans

The District Disaster Management Officers Meeting was held on the 8 January 2016, the main discussion

point was identifying District Requests for Assistance in relation to Emergency Supply and formulating a

local suppliers list.

A State Disaster Management Officers Collective Meeting is scheduled for Tuesday 19 January 2016.

Mackay Regional Council Emergency Management staff were involved in the beta testing of software for the

TAMS to Guardian interface.

Works has continued on the Northern Beaches Public Cyclone Shelter Operational Sub Plan.

Preformatted Emergency Alert templates have been prepared and lodged with the State Disaster

Coordination Centre for use in events.

Projects / Mitigation Strategies

The Stormwater and Flood Study are continuing, the project is being led by Strategic Planning with input

from various Council Programs including Emergency Management.

Funding from the Disaster Risk Management Fund has been authorised for use in the McEwens Beach

Rockwall Project for Council’s contribution for the protection of the frontage to the parkland.

Emergency Management Capital Projects & Facility Upgrades

The Midge Point SES Awning Project is nearing completion with electrical work and minor structural

rectification works to be completed. Local building contractors Total Span were engaged to complete the

works.

The replacement Dual Axle Trailers for the Generators have been ordered via local supplier Mackay

Trailers. Delivery is expected by March 2016.

Page 23


The Ness St SES Boatshed Renovations are scheduled to commence in early February 2016. This project

will both weather proof and vermin proof the facility. Local building contractors Fergus Builders have been

engaged to complete the works.

Grasstree Beach SES Facility is scheduled to have a permanent sand stockpile constructed in late January

2016. Local building contractors Fergus Builders have been engaged to complete the works.

General

The last scheduled Local Disaster Management Group Meeting was held on the 30 November 2015. The

next meeting is scheduled for Monday 8 February 2016.

QDMA training was conducted at Department Housing and Public Works with council staff attending on 13

January 2016.

State Emergency Service

Overview

Local Controller

Nil to report for this period due to Local Controller on leave.

Issues / Challenges

Nil to report for this period.

Activations for the month

Nil to report.

Major Training Events & Exercises

During this period the SES volunteers stand down for the Christmas break with no training or exercises conducted.

Public Safety/Community Education

Nil to report

Current Membership as of 16 January 2016

Page 24


254 Active = Number of Current Active Members

23 Probation = New SES Recruits on 3 Months' Probation

10 Reserve = Members who have stood down for a period of time; e.g. Work Commitment, Sickness, Maternity Leave

SES Facilities Situation Report

Armstrong’s Beach: Looking at options to build a stand-alone SES facility to house the SES vehicle, flood

boat and SES equipment. The training in the current facility would still remain where the SES, Progress

Association and Rural Fire would share.

Campwin: All works completed.

Calen: Tree has been removed from site for the new Rural Fire facility to be erected. The Rural Fire facility will

be on the outside of the Council depot. Rural Fire volunteers will share the training facility on the depot with the

SES and Council staff. Rural Fire are just finalising the quote for the build and Rural Fire will funding the

project.

Koumala: All works completed. SES executives still in negotiations for training room layout.

Mackay: The refurbishment of the flood boat shed will commence early February 2016. This will vermin proof

the storage area where the floods boats are stored at Ness Street. The new SES Mackay Group building is still

in consultation with the SES Mackay Group for their feedback.

11 7 6 21

147

7 21

34

23

1 1

1

3

1

3

0

10

20

30

40

50

60

70

80

90

100

110

120

130

140

150

160

170

180

190

ArmstrongsBeach

Calen CampwinBeach

Koumala Mackay MidgePoint

Mirani Sarina

No

# V

olu

nte

ers

SES Facilities

SES MEMBERSHIP

Reserve

Probation

Active

Page 25


Midge Point: Awning and electrical work are near completion. Once completed the Midge Point 20kva

generator will be moved to Midget Point to be housed in the SES facility.

Mirani: Minor plumbing issues to be resolved this month. BMR to be issued to Property Services.

Sarina: Internet to be connected to Sarina facility in the next month. Currently using 4G network card for

internet.

Grass Tree Beach: Permanent sand stockpile will be constructed in January. Quote has been provided to

submit an application for the SES Non Recurrent Subsidy Program (State QFES) on the refurbishment of the

SES facility.

Page 26


82% 81% 84%

90%

30%

40%

50%

60%

70%

80%

90%

100%

Jan-Mar(2015)

Apr-Jun(2015)

July - Sept(2015)

Oct - Dec(2015)

Local Laws Client Requests

% Responded to Within 5 Days

Health and Regulatory Services

KPI Measures

What is being measured?

Local Law client requests are acknowledged within 5 days, and completed within allocated timeframes.

The above graph shows the number of requests responded to within 5 days.

Management Commentary for current

period

The 90% response rate within five days

increased slightly from 84% in the previous

reporting period.

What is being measured?

The above graph shows the average satisfaction of clients.

Management Commentary for current

period

A number of client satisfaction initiatives have

been rolled out and improving client satisfaction

remains a key focus.

The Local Laws Team focused on a wide range of

services for both internal and external clients

relating to animal management, overgrown

properties and abandoned vehicles. The results

of the latest quarterly survey were positive and

indicate a high response level to community

complaints.

84% 75% 75% 75%

30%

40%

50%

60%

70%

80%

90%

100%

Jan - Mar2015

Apr - Jun2015

July - Sep2015

Oct - Dec2015

Client Satisfaction Percentage

Satisfaction Percentage

Page 27


Client Requests

Client requests received continued to increase on previous months. Most significant increase has been abandoned vehicles resulting in an additional 13 requests. Vector Control Officers continue to conduct treatments of areas to reduce mosquito numbers. Pest Management Officers have also continued roadside weed spraying as rain events have triggered growth.

Volume of Operations No. of Client Requests Processed

Illegal or Non-Complying Development

Food Accommodation & Home-Based Business

Public Health & Safety and Environment

Abandoned Vehicles

Pools, Sewerage, Stormwater & Plumbing

Pest Management

Dogs and Other Domestic Animals

Carried Forward New Completed

Inspections

This table shows the premises inspected calendar year to date, by the Environmental Health Officers.

Type Inspections Type Inspections

Caravan Parks 0 Environmental Relevant Activity

1

Food 209 Outdoor Entertainment / Event Permit

2

Accommodation (Hotel, Motel, Backpackers, Holiday Flats & Units, Bed & Breakfast

12 Skin Penetration Licence

1

Swimming Pools 5 Temporary Food Permit (Commercial)

31

Footpath Dining, Itinerant & Static Vendors

3 Temporary Home Permit 0

Page 28


Review of Operations

Monthly Infringements Activity

Total Infringements issued from 01 December to 31 December 2015 was 490. Infringements overall have increased for this period. This month sees Regulated Parking infringements

increasing over the three monthly average in response to the Number Plate Recognition technology

being fully operational.

The table below provides a summary of infringement activity for Health & Regulatory Services for December 2015.

Issued Paid Waived/voided Not Paid

All other infringements $ Value $2,945 $589 - $2,356

# 5 1 - 4

Animal Related $ Value $5,997 $470 $235 $5,292

# 19 2 1 16

Development Compliance

$ Value

#

Environmental Protection

$ Value $705 $235 - $470

# 3 1 - 2

Health Infringements $ Value

#

Stormwater & Waste $ Value

#

Vehicle Related $ Value $28,804 $9,740 $1,802 $17,262

# 463 162 27 274

TOTAL $Value $38,451 $11,034 $2,037 $25,380

% 100% 28.7% 5.3% 66.0%

TOTAL # 490 166 28 296

% 100% 33.9% 5.7% 60.4%

Page 29


Infringements Activity – 1st July 2013 to date

Total Infringements issued from 01 July 2013 to 31 December 2015 is 15,330. Local Law infringements continue to be the dominant forms of infringements issued. Development Compliance and Environmental Services infringements are issued, but at significantly less than other areas of enforcement. This difference is due to the level of parking enforcement, and level of requests related to animal incidents.

The table below provides a summary of infringement activity for Health & Regulatory Services from 01 July 2013 up to the end of December 2015.

Outstanding

Issued Paid Waived/ Voided

Not Paid Reminder

Notice Issued

Referred to SPER

All other infringements

$ Value $124,118 $45,748 $33,063 $2,356 $2,945 $40,006

# 221 82 59 4 5 71

Animal Related

$ Value $185,631 $61,964 $20,631 $5,762 $3,528 $93,746

# 748 266 86 18 10 368

Development Compliance

$ Value $127,599 $66,539 $45,243 - $824 $14,993

# 63 31 18 - 1 13

Environmental Protection

$ Value $52,123 $34,875 $9,331 $705 $235 $6,977

# 41 17 12 3 1 8

Health Infringements

$ Value

#

Stormwater & Waste

$ Value

#

Vehicle Related

$ Value $931,244 $689,871 $108,566 $18,588 $6,682 $107,537

# 14,257 10,929 1,354 295 114 1,565

TOTAL $Value $1,420,715 $898,997 $216,834 $27,411 $14,214 $263,259

% 100% 63.3% 15.3% 1.9% 1.0% 18.5%

TOTAL # 15,330 11,325 1,529 320 131 2,025

% 100% 73.9% 10.0% 2.1% 0.9% 13.2%

Page 30


Current Month Value of Works

Average Value of Detached Dwelling - $282,751.15

Average Cost of Attached Dwellings - $9,750.00

Average Dwelling Size 252m2 $255,792.70

No. of Detached Dwellings 28 $7,642,281.00

No. of Attached Dwellings 2 $19,500.00

Additions and Alterations 13 $916,329.00

Total Residential Applications 30 $7,673,781.00

Total All Applications 119 $17,667,113.00

Disclaimer: Total all applications includes all other Building Works applications not shown above

Vector Control

Sites Inspected Sites Treated Hectares Treated

315 59 220ha

Building Works The table below represents the total dollar amount of building works carried out in the region for the month of December 2015.

The table below represents the work carried out by the Vector Control team in December 2015.

Out and About

Local Laws were active over the Christmas period, we are happy to report that only five stray dog complaints received and five dogs impounded compared with 17 last year. This is attributed to residents becoming more involved in taking responsibility for their pets.

Page 31


Building Applications Approved

Class Type

Class Description December

2015 December

2014 YTD

Class 1a

Single dwelling

41 45 281

Class 1b Boarding house, guest house or hostel

- - 1

41 45 282

Class 2 Building containing 2 or more sole-occupancy

units each being a separate dwelling.

- 1

Class 3 Residential building, other than a building of

Class 1 or 2

- 5

Class 4 Dwelling in building that is Class 5, 6, 7, 8 or 9

1 - 3

Class 5 Office Building

3 1 21

Class 6

Shop or other building for the sale of goods by

retail or the supply of services direct to the

public

1 4 62

Class 7a Carpark - - 2

Class 7b For storage, or display of goods or produce for

sale by wholesale. 1 1 9

1 1 11

Class 8

Laboratory or a building in which a handcraft

or process for the production, assembling,

altering, repairing, packing, finishing or

cleaning of goods or produce is carried on for

trade, sale or gain.

- 1 6

Class 9a Health care building 1 - 1

Class 9b Assembly building 1 6 22

Class 9c Aged care building - - 3

2 6 26

Class 10a Non-habitable building being a private garage,

carport, shed, of the like:

52 67 676

Class 10b

Structure being a fence, mast, antenna,

retaining or free standing wall, swimming pool,

or the like.

12 17 136

64 84 812

Sundry Demolitions, class n/a, class s/s

4 3 27

TOTAL 117 145 1379

Date post:	04-Mar-2020
Category:	Documents
Upload:	others
View:	4 times
Download:	0 times

Community and Client Services - Mackay Council...Page 5 Community and Client Services 14 December...

Documents