Community Services Department 2014 Year-End Report

Community Services Department

2014 Year-End Report

Community Services Department 2014 Year-End Report

Table of Contents

Introduction ................................................................................................................................ 3

Recreation Manager Report ...................................................................................................... 4

Guest Services Coordinator Report ...................................................................................... 7

Facility Bookings Report .............................................................................................. 10

Recreation Coordinator Report ........................................................................................... 12

Fitness Coordinator Report ................................................................................................. 17

Aquatic Coordinator Report ................................................................................................ 28

Arts & Culture Coordinator Report ...................................................................................... 32

Child Mind Coordinator Report ........................................................................................... 36

FCSS Manager Report ............................................................................................................. 37

Food Bank Statistics Report ........................................................................................... 39

FCSS Coordinator Report .............................................................................................. 41

Early Childhood Development/Parent Link Coordinator Report ...................................... 47

Dial-A-Bus Report .......................................................................................................... 49

Family Community Liaison - Baranowsky Report ........................................................... 52

Family Community Liaison – Loughran Report ............................................................... 54

Public Transit Coordinator Report ........................................................................................ 56

Facility Manager Report .......................................................................................................... 58

2014 COMMUNITY SERVICES ANNUAL REPORT INTRODUCTION

Welcome to the 2014 edition of the Community Services Department Annual Report. The Department once again had a busy year, offering a wide variety of programs, services, and facility operations to the residents of the Town of Whitecourt, Woodlands County, and surrounding communities. Staff and Community Services Board Members are proud of the accomplishments that occurred in 2014; as we continue to maintain as high of standards as possible, evaluate and build upon past work, and look to the future to continue to meet the needs of the community.

Thanks to the following Board Members for their work in 2014:

Gord Nendsa – Chair Dana Kentner – Vice Chair Wendy Poirier Dave Arcand Harvey Lentz Ron Govenlock Norm Hodgson

Allan & Jean Millar Centre MISSION STATEMENT: THE MISSION OF THE ALLAN & JEAN MILLAR CENTRE IS TO ENHANCE THE QUALITY OF LIFE IN THE TOWN OF WHITECOURT AND WOODLANDS COUNTY. THE ALLAN & JEAN MILLAR CENTRE STRIVES TO CONTRIBUTE TO THE PHYSICAL, SOCIAL, EDUCATIONAL, AND LEISURE NEEDS BY OFFERING SERVICES AND PROGRAMS IN A DYNAMIC, SAFE, AND CUSTOMER ORIENTED ENVIRONMENT.

Allan & Jean Millar Centre VISION: TO CREATE A TRUE COMMUNITY FACILITY WHERE RESIDENTS ARE INSPIRED AND STRIVE TO DEVELOP HEALTHY LIFESTYLES AND HEALTHY FAMILIES THROUGH MEANINGFUL LEISURE OPPORTUNITIES.

Town of Whitecourt MISSION STATEMENT: THE COUNCIL AND STAFF OF THE TOWN OF WHITECOURT FUNCTION ON BEHALF OF THE COMMUNITY TO ENHANCE THE QUALITY OF LIFE FOR ALL RESIDENTS, WITH A COMMITMENT TO THE WELL BEING OF THE COMMUNITY.

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COMMUNITY SERVICES DEPARTMENT

Recreation Manager

Chelsea Grande


Introduction Returning to the position in August, we dove into business planning immediately and updated the business plan that was developed in 2013. From this, target populations were identified and new programs were developed for 2015 and placed in the 2015 budget.

Upon return, recreation-wide staff meetings and a facility-wide staff meeting were reinstated. The first recreation-wide staff meeting was in November. All Major and Minor incidents and procedures were presented in a Power Point format to all staff, with a question and answer session following. Team building and business plan updates were the other areas of focus.

Through the business planning process, areas of need for training and training priorities were identified, and a list of speakers was presented to staff that met the training goals. The staff chose “The Willie Spears Experience”. This training was incorporated with the facility-wide staff meeting in January, 2015.

Staffing

There have been staff changes in the Recreation Department in 2014. JessicaCrawford-Corrin was hired as the Guest Services Coordinator, Michelle McKee as theFitness Coordinator, Kelsey Parnell as the Aquatics Coordinator and Kara Grywacheskias the Arts & Culture Coordinator. The fitness position description was changed toinclude community fitness and not just fitness at the Allan & Jean Millar Centre.

The staff have a great amount of energy and are eager to improve the quality of life of allresidents. Kara has spent time shadowing myself in concert production. Michelle hasbeen busy with new program development, including monthly challenges and working oncongestion and etiquette in the fitness centre. Jessica has been focusing on updating ourGuest Services front end procedures, customer service and membership marketing.Kelsey has been working on refining basement procedures, team work and customerservice.

Safety & Emergency Procedures

Monthly safety meetings were hosted for the department. We continued to update andreview safety procedures as a team through regular department meetings and safetymeetings.

Managers have worked together to revise incident report procedures and forms.

Address signs and posts were ordered for the recreation facilities.

Allan & Jean Millar Centre Door Sensor Reading The Allan & Jean Millar Centre has an automated opening counter on it. The reading as of November 2014 is 2,578,758 openings from 2008. The number shown for the openings is a count on the motion for entries only; not on the way out.

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Marketing We decided to enhance the regular marketing campaigns with fun giveaways for the later part of 2014 and continue to incorporate these in 2015.

Through the business planning process, four main target areas for marketing wereidentified to focus on in 2015; corporate/business, members, men, and hotels.

We have been really focusing with staff on how we can engage those in the communitythat are not active, in the development of their community and/or physically, and how wecan reach this population.

Worked with Communications Coordinator to arrange photo shoots, so we have currentpictures of our facilities and residents to use in our promotions.

Sponsorship Sponsorship rebuilding was a priority upon my return. I continue to recruit sponsors and negotiate, secure and manage sponsorship contracts and payments for the Allan & Jean Millar Centre, Scott Safety Centre, Communities In Bloom, Carlan Services Community Resource Centre, Winter Recreation Park and operational sponsorships.

Playgrounds/Parks

Completed a design for the Southland playground with the Parks Coordinator. Theplayground will be installed in the spring of 2015. The playground is Medieval themed. Itwill promote child development through recreational play.

Met with the field user groups, along with the Director of Community Services, to identifythe current and upcoming needs of the groups.

Winter Recreation Park Project

Detailed plans were finalized and capital work began on the project.

Began working on operational tasks to have the park ready to open in December 2014.

The Society hired a General Manager September 14, 2014.

Provided consultation to the Manager on operations, marketing, procedures, andcontinue to oversee the sponsorship contracts and capital project budget.

The opening was delayed until winter 2015 as the project timelines were not met.

Communities in Bloom

The 2014 local competition was very successful with 44 entries. The award winnersreceived a local artist designed, hand-tiled, stepping stone for their garden or a canvasprint of their garden.

We competed in the provincial competition and were crowned provincial winners. Wewere invited to compete nationally in 2015 but declined the offer and will host the 2015provincial awards instead.

Performing Arts

Continue to be the liaison between the Town and Society for the proposed futureperforming arts facility.

Toured facilities in Edmonton and surrounding area with Council and Societyrepresentatives.

Continue to work with the Whitecourt & Woodlands Performing Arts Society to providenew art experiences for the community. The Society will use any funds raised to provideenhancements to a future performing arts theatre. The Society hosted two self-promotedconcerts in 2014, along with one fringe show. There are six performances booked for2015.

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Policies & Procedures

Updating standard operating policies and procedures for all areas; this will continue into2015. Once completed, the training manuals will be revised to reflect the changes andwill have a standard format across all areas.

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Guest Services

Jessica Crawford-Corrin

2014 Year End Report

We had a year of changes within Guest Services this year (2014). We no longer are staffing the Carlan Community Resource Centre or the Forest Interpretive Centre. We have changed over quite a bit of staff, including but not limited to, myself taking on the Coordinator position, Reilly Hogberg becoming a Team Lead and soon after going back to part-time, Shannon Rizzoli becoming a temporary Team Lead. We continued to be very busy selling memberships, registering guests into programs, and actively training on customer service skills. We are often touring new guest around the facility as well.

Highlights of 2014

Daily Fees & Admissions: $215,954.18 (up $1,263.37 from 2013)

Membership Revenue: $643,428.63 (down $19,740.80 from 2013)

Scanned Visits: 104,355 (down 7,104 from 2013)

Online registration: $21,595.25 (up $12,770.71 from 2013)

We received 226 written comments, concerns, and suggestions. All comment cards weregiven to the appropriate Coordinator/Manager

33%

14%27%

8%

18%

Comments, Concerns, and Suggestions

Fitness

Aquatics Centre

Maintenance

Guest Services

Facility Wide

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Marketing Initiatives

We held a customer appreciation day which included a Scan-and-Spin day for members only. We held this on Community Connections night. This increased the number of people coming into the building, but it was harder to ensure that people were scanning their cards. I hope to do something slightly different for 2015. I would like to create a different game with different prizes to create more of a buzz. I would also like to do it at a different time of the year. I am still ironing out the details of this next event for 2015.

We had our 10% 1 month, 3 month, and 6 month memberships from September 1 through to the 11th, 2014.

Our December gift card sale promotion was an even bigger success than last year. Our gift card sales between December 1, 2013 and December 24, 2013 were $3,745.50 and for 2014 we sold $7,258.38 between December 1, 2014 and December 24, 2014. We increased our gift card sales during that time by $3,512.88 over last year.

We had our summer fun pass which gives students a discounted rate for memberships between May 1 and August 31.

Special Events Held at AJMC

Tim Horton’s Community Fun Nights (second Saturday of every month);

Fallen 4 Marathon;

Tae Kwon Do Tournament;

Hilltop High Volleyball Tournament;

Blue Dolphin Swim Meet;

Community Connections Registration Night;

The Festival of Trees;

Walk a Mile – Wellspring fundraiser;

Getting Older Wiser – Trade Show;

Women’s Wellness Conference;

Percy Baxter Basketball Tournament;

Pilipino Basketball Tournament. Projects and Events

Night Out in Whitecourt Committee: o Tae Kwon Do Night; o Curling Night; o Filipino Night;

Safety Training – Trained Guest Services, Fitness, Aquatics and Facility Monitors with Kelly Sadoway, Michelle McKee and Kelsey Parnell;

Pepsi/Coke change over;

Dallas Smith Concert;

World Snowmobile Invasion Concerts;

Safety Training AMHSA– Supervisor Role;

Safety Training AMHSA – Orientation: Train the Trainer;

Safety Training AMSHA – Hazard, Identification, Assessment, and Control;

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FOIP Training;

Monthly Safety, Coordinator, and Guest Services meetings;

Working on an ongoing Customer Service Program that I hope to put into place for all Guest Services staff in 2015;

The Guest Services Department currently has a team of 12 staff members, which includes four part-time Team Leads, five part-time Guest Services Associates, and three Monitors who I have fully trained on Guest Services. The Team Leads’ rotating schedule has been changed from eight days on/four off to seven days on/three off, seven nights on/four off. This schedule has not been working so well for the Team Leads and we are changing it to a part-time schedule where each Team Lead works three days on and three days off. This schedule gives Team Leads a 28 hour work week which is more manageable for the individual. We are hoping that this new schedule boosts productivity and initiative. We are constantly training new staff and making sure that they are as knowledgeable and efficient as possible. I am creating a training system for Guest Services that will make sure that everyone is on the same page and new employees have the basic knowledge of the facility and the department before their first shift at Guest Services. I have been focusing on training and policy and procedure and making sure that we are completing our daily duties correctly and efficiently. We hold regular staff meetings, some for the entire department, and some for just the Team Leads and myself where we often talk about these policy and procedure not only to remind each employee of them, but to make sure that we are all aware of the reasons why we are doing things the way we are. For 2015, I plan on completing my customer service workshop that I hope will not only benefit the Guest Services Department, but I hope to be able to branch this workshop out to the other departments in the facility. I will also be completing “An Employee’s Guide to Success”, a manual all new employees receive before their first shift with information about the facility, policies and each department. I am also working on a few more marketing ideas. We have started a challenge for 2015 to increase our memberships and scanned visits. We will be continuing challenges as they have proven to be effective.

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AJMC Membership & Admission Stats

2014 Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec Total to Date

Annual 106 126 59 26 40 24 24 48 128 70 72 48 771

EFT's 971 975 993 995 982 962 905 891 909 883 900 910 11276

Month 442 443 466 360 281 257 245 237 332 342 331 205 3941

Summer Fun Passes 8 55 9 0 1 0 0 0 0 73

TOTAL MEMBERSHIPS 1519 1544 1518 1389 1358 1252 1174 1177 1369 1295 1303 1163 16061

Scanned Visits 10375 10838 11857 9354 8178 7404 7139 6219 8394 9185 8357 7055 104355

Rotary Free Swim 387 521 615 408 385 387 200 327 484 385 179 157 4435

Gift Card Sale $876.35 $0.00 $134.00 $222.70 $25.00 $671.82 $56.20 $80.00 $1,722.25 $719.29 $456.03 $7,258.38 $12,222.02

Online Registration $736.62 $4,810.35 $824.59 $845.15 $2,580.74 $281.75 $180.00 $4,623.70 $1,139.95 $1,190.50 $2,902.81 $1,479.09 $21,595.25

Daily Admission $19,734.00 $22,869.62 $24,511.20 $17,621.20 $15,364.71 $15,122.80 $21,997.60 $19,016.70 $17,640.63 $16,615.16 $14,060.98 $11,399.58 $215,954.18

Membership revenue $139,202.22 $54,592.97 $57,128.92 $51,065.29 $48,673.30 $38,774.41 $28,750.45 $36,978.80 $54,773.91 $52,325.54 $48,140.02 $33,022.80 $643,428.63


Annual 211 55 50 69 22 28 35 32 128 64 70 459 1,223

EFT's 952 959 983 1,000 980 946 901 911 938 946 970 953 11,439

Month 440 436 444 462 319 238 280 285 356 346 351 233 4,190

Summer Fun Passes 1 39 55 4 0 1 100

TOTAL MEMBERSHIPS 1,603 1,450 1,478 1,570 1,376 1,216 1,216 1,229 1,422 1,356 1,391 1,645 16,952

Scanned Visits 11,111 11,130 11,894 12,385 9,851 7,475 7,500 6,959 7,527 9,400 9,105 7,122 111,459

Rotary Free Swim 385 418 497 487 401 361 324 352 429 390 355 342 4,741

Gift Card Sale $268.35 $211.75 $250.00 $502.83 $330.00 $190.12 $198.92 $265.00 $322.25 $580.00 $990.20 $3,779.10 $7,888.52

Daily Admission $16,444.49 $22,906.10 $23,329.10 $23,584.30 $14,421.50 $15,119.70 $19,360.50 $19,512.00 $14,972.90 $16,214.92 $15,707.00 $13,118.30 $214,690.81



Annual 585 65 44 41 26 26 24 76 157 69 49 22 1,184

EFT's 817 832 860 870 855 826 775 765 845 889 917 921 10,172

Month 464 414 492 413 244 337 329 325 414 364 327 223 4,346

Summer Fun Passes 9 68 14 7 0 98

TOTAL MEMBERSHIPS 1,866 1,311 1,396 1,333 1,193 1,203 1,135 1,166 1,416 1,322 1,293 1,166 15,800

Scanned visits 10,485 11,057 11,298 8,906 8,265 7,709 7,091 7,307 8,351 10,104 9,602 7,236 107,411

Rotary Free Swim 649 568 537 678 301 445 422 387 540 500 451 339 5,817

Gift Card Sale 2,072.94$ 680.00$ 2,411.36$ 201.00$ 935.00$ 411.36$ 475.76$ 343.75$ 47.25$ 1,040.00$ 659.00$ 3,904.38$ 13,181.80$

Daily Admission 21,650.90$ 19,915.90$ 23,469.40$ 17,369.50$ 13,061.90$ 15,973.50$ 21,079.40$ 19,855.62$ 16,039.52$ 17,413.10$ 15,230.00$ 14,168.00$ 215,226.74$

Membership revenue 150,261.79$ 50,187.14$ 49,630.14$ 43,427.79$ 43,071.90$ 38,250.90$ 36,012.58$ 36,939.24$ 51,445.86$ 44,039.79$ 40,112.61$ 29,704.09$ 613,083.83$


Annual 475 55 42 36 34 27 22 38 134 59 69 40 1,031

EFT's 728 734 748 746 743 728 683 699 733 764 806 814 8,926

Month 529 422 551 395 318 273 245 249 329 319 308 202 4,140

Summer Fun Passes 0 0 0 0 0 0

TOTAL MEMBERSHIPS 1,732 1,211 1,341 1,177 1,095 1,028 950 986 1,196 1,142 1,183 1,056 14,097

Scanned Visits 10,103 9,448 11,740 8,865 7,223 6,505 5,839 5,400 7,392 8,224 8,746 6,646 96,131

Rotary Free Swim 0

Gift Card Sale $0.00

Daily Admission $16,299.00 $14,273.30 $23,802.60 $18,954.48 $14,013.10 $15,193.40 $23,994.40 $16,810.30 $13,687.60 $14,504.30 $14,948.70 $12,582.65 $199,063.83


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Facility Bookings

Lori Mather


Arena Revenue (GST Included) Revenue generated in 2014 was approximately $12,750 less than 2013; mainly due to the decrease of use by the Junior A Hockey team (approximately $9,000 less booked for spring/summer camp in July/August; cancelled more ice during the season; practice ice decreased from 2013; game time charged 3 hrs. vs. 3.5 hrs. in 2013). Also one ladies’ team folded in March 2014; therefore there were only two ladies’ teams from September – December 2014. Rental Group 2014 2013 Adults (nine teams) 36,339.50 30,920.75

Senators 3,512.00 2,913.00

Grand-dads 3,621.50 3,805.00

Ladies (three teams) 10,004.24 12,770.26

Figure Skating 34,963.00 33,726.75

Minor Hockey 99,605.68 96,374.00

Provincials N/A 4,878.00

Junior A – Wolverines 35,470.00 50,014.75

Industries Tournament 4,570.00 4,620.75

Other Rentals:

3 on 3 3,310.00 3,303.50

R. Rogers 2,924.75 3,713.00

Pembina Pipeline 1,518.00 1,540.00 (Alexis Camp)

Total: $235,838.67 $248,579.76

Non-Ice Rentals Year-End Summary

Summer Non-Ice 2014 2013 Trade Fair - May 3,070.00 2,924.00

Hilltop Graduation 200 200

Total: $3,270 $3,124

Two off season rentals.

Whitecourt Power Board Room Rental

2014 2013

Parties 100.00 35.00 Meetings 71.43 19.05

ARENA – Fees and Admissions

Public Skating, Slide & Glide, and Shinney - $2,000 - sponsorship from Rotary Club for Free Family Skate

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Community Use of School Facilities

Community use is mainly gym space during the week; weekend use is available at most schools

There are six regular school gym user groups; Karate, Tae Kwon Do, Coed Volleyball, Club Volleyball, Community Basketball, and Tai Chi

Community School Use Hours 2014

Community School Use Hours 2013

School Community Groups

St. Mary 403.5 386 Karate, Community Basketball - Gym

St. Joseph 182 238 Tai Chi – Cafeteria / SWOOSH Basketball - Gym

10.5 21 Minor Hockey - Room

Hilltop 10 26.5 Minor Hockey/Skating Club - Room

Pat Hardy 264 197.5 Taekwondo/Club Volleyball/Special Olympics -Gym

Central 213.5 250.5 Taekwondo - Gym

14.5 16 Minor Ball/Community Services - Room

Percy Baxter 332 262.5 Community Basketball/Club Volleyball/Coed Volleyball

Total Hours: 1,430 1,398

Community Use Of School Facilities - Detail

School Community Services

Community Use

Total Hours Total Hours

Used 2014 Used 2013

St. Mary 0 403.5 403.5

386

St. Joseph 0 192.5 192.5

259

Hilltop 0 10 10

26.5

Pat Hardy 0 264 264

197.5

Central 5 223 228

266.5

Percy Baxter 0 332 332

262.5

Total Hours: 5 1,425 1,430

1,398

School Use of Town Facilities

Arena Arena

Pool Pool

2014 2013

2014 2013

St. Mary 0 0 23.5 20 St. Joseph 33 40

51.25 72

Hilltop 55 40

24 23 Pat Hardy 25 15

61.5 50

Central 0 0

22.5 25 Percy Baxter 317.25 420 48 27 TOTAL HOURS: 430.25 515

230.75 217

St. Joseph and Percy Baxter Schools held a Hockey Academy at the Scott Safety Centre during the week.

Percy Baxter School used both arena/fieldhouse from 11am - 1pm. Percy Baxter Hockey Academy paid for memberships at the Allan & Jean Millar Centre.

St. Joseph School is at the arena 7:45 - 8:45am Tuesday/Thursdays Arena usage above for St. Joes and P. Baxter is all hockey academy use.

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119

60

38

135

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2013 2014

Non-Facilitated

Bouncy Castle

Facilitated


Recreation Coordinator

Kelly Sadoway

Year End 2014

Birthday / Team / Holiday Parties

In 2014, the Allan & Jean Millar Centre hosted a total of 217 parties. The breakdown is as follows: - Non-Facilitated: 119 - Bouncy House: 60 - Program Leader Facilitated / Theme: 38

Our option of renting out the bouncy house and slide and the “Tim Hortons Double Double” has been very popular. Facilitated and Bouncy Castle party bookings have continued to increase year to year. The issue we are dealing with now is that some days, there are so many parties that we have no free play space available. We are working to find a balance between the two user groups.

We continue to use our “Build a Party” sheet for party bookings and have deleted “RC Car Challenge” and added “Nerf Battles” after the success of our Nerf Battle Community Fun Night.

The use of a tarp in the Fieldhouse now allows groups to continue their parties and eat in the same space as their facilitated or play portion.

Special Events:

Tim Hortons Community Fun Night - Tim Hortons has continued to sponsor a Community Fun Night one evening a month

(for 10 months) where community members come and play at the Allan & Jean Millar Centre for free. Tim Hortons contributes snacks and subsidizes costs for the event. Each event has a theme and is facilitated by program leaders. Themes in 2014

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included: Pirate Adventure, Rock it Out Dance Party, Racquet Sports of All Sorts, Summer Blow Up, Nerf Mania, Carnival games and Millar Centre Scavenger Hunt.

- Approximately 700 people attended these events in 2014. This is an increase of about 100 people from 2013.

Go Girl Conference Edson - In the spring of 2014, a member of the Team for Success and I accompanied 20 girls

to the Go Girl Conference in Edson. It was there that we saw what an incredible program this was and how valuable the experience was for the participants. We advocated for hosting this conference in Whitecourt in 2015. The Go Girl Conference Whitecourt will take place on May 2, 2015.

Night Out In Whitecourt (NOW Events) - This program was developed with feedback from residents that it is difficult to meet

other people in Whitecourt and they weren’t sure what there was to do here. We choose to highlight different businesses and locations in our community for adult only events. The purpose is to meet new people, check out a new location in town and have a fun night out. We ran this completely free drop-in program one night a month from January through May, and September through November.

- This program is still a bit experimental as we are figuring out which events are the most successful. Here is an account of the 2014 events.

Event Title Participants Community Sponsors

Games/Poker Night 50 Eagle River Casino

Mingle and a Movie 35 Goal Line Grill/Vista Theatre

Learn to Curl 50 Whitecourt Curling Club/Mountain Steak and Pizza

Skating and Pizza 35 Freddy’s 2 for 1

Live Music at OJ’s 80 Original Joes

Tae Kwon Do Try It 10 Whitecourt Tae Kwon Do Assoc.

Learn to Curl 39 WCT Curling Club/Boston Pizza

Filipino Culture Night

35 Filipino Community Association

Family Day - Family Day activities this year were centered on a “Winter Carnival” at Rotary Park.

The Winter Carnival was an outdoor event including: an ice slide, a snow couch for photo opportunities, ice blocks available to construct with, snow painting, hot chocolate and hot dogs provided by the Rotary Club, a scavenger hunt and a horse and wagon giving rides to guests. The pond was cleared for skating and the Vista theatre offered two showings for a discounted price and food bank donation.

- Between 1,500 and 2,000 people attended the Winter Carnival at Rotary Park. It was an amazing and surprising turn-out. Our challenge with so many guests was parking and a new parking strategy was developed for 2015.

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Fallen 4 Marathon - I assisted the Fallen Four committee the week before the races with swag bag

construction and organization. The Saturday events were a great success with the culmination of the kid’s marathon and the 5 km race.

Canada Day/World in Whitecourt Cultural Festival - Canada Day and World in Whitecourt partnered this year and the festivities were a

great success. - World in Whitecourt hosted four ethnic food vendors and several cultural entertainers

featuring a 10 piece Latin band headliner. - Rotary Park events included live entertainment, kids’ activities, petting zoo, food

vendors, face painting, AESRD demos, Team for Success Flag building, Wolverine Hockey Team kid’s games and dunk tank, bouncy castles and more.

- Between 12 and 7 pm, there were an estimated 3,000 plus people moving through the events and activities at Rotary Park.

- The fireworks also drew a huge crowd at Graham Acres in the evening.

Spookfest - Spookfest returned October 31; a pre-school Halloween Party co-hosted by FCSS

and the Recreation Departments. - Over 300 people attended this event. It included crafts, games, photo opportunities

in our “Pumpkin Patch”, a walk through the “Happy Haunted Hallway’ and of course, bouncy castle fun.

- The event ran for 4 hours between 10 am and 2 pm and was a great success.

Santa Party - The Santa Party was held on Saturday, December 13 from 4-6 pm, right before Tim

Hortons Community Fun Night. - Activities included: horse drawn wagon rides through the parking lot, Inflatable

obstacle course, crafts courtesy of ParentLink, face painting and glitter tattoos, Fieldhouse toys and games, visits with Santa in his workshop, and snacks and hot chocolate from Tim Hortons.

- This event attracted mostly families with an estimated attendance between 250 and 300 people. Overall, it was a very successful event full of Christmas cheer, smiles, and families playing together.

Programs:

We offered and ran a large variety of registered programs this year, including: - Musical Dance Theatre - Art Attack - Home Alone - Amazing Science - Smart Phones 101 - Basic Photography - Photoshop Basics - Canadian Firearms Safety Course - Sports Mania - British Soccer Camp - Action and Adventure Camp

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- Arts Festival For Kids - Rotary Summer “Totally Unplugged” Program - Millar Centre Stay and Play Sleepover - Boys Rule - Learn to Crochet

492 people participated in these registered programs in 2014.

226

492

0

100

200

300

400

500

2013 2014

Registeredprograms

Our drop-in programs included:

- Adult and Youth Volleyball - Adult and Youth Basketball - Adult and Youth Floor Hockey - Adult and Youth Badminton - Adult and Youth Dodgeball

The graph below indicates estimated daily usage of drop-in programs for youth and adults.

0

10

20

30

40

50

January March May July September November

Adults

Youth

*No stats were available for November Adult Drop-In usage. Spaces:

The McDonald’s Whitecourt Go Active Zone saw the addition of a new mini-basketball net and the repair of the rocking duck this year.

A broom, dustpan, garbage can and paper towels are now readily available in the McDonald’s Whitecourt Go Active Zone for parents and guests to help keep the area clean.

The ATB Financial Fieldhouse continues to see a steady stream of people taking advantage of the space for fitness, sports, dancing and plain old play. During the school

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year, the ATB Financial Fieldhouse is a bustling area. The summer is a slower time as guests are more likely to spend their recreational time outdoors. - Please note that these numbers reflected in the above chart are an estimate based

on the information available. Statistics are only recorded when Facility Monitors are working (evenings and weekends), when they have time available to record, and remember to do so.

Grants:

The full amount ($30,000) of the Town of Whitecourt Enhancement Grant was awarded in 2014 for 13 different local projects.

First Aid:

In 2014, I once again became a certified First Aid Instructor. Since April, I have certified 54 Town employees in various level of First Aid.

Staffing:

In 2014, eight Facility Monitors were hired and six resigned from their positions to pursue post-secondary education or other employment. We hired one full-time summer student to lead the Rotary Summer “Totally Unplugged” Program sponsored by the Whitecourt Rotary Club.

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9am 10am 11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm 9pm

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9am 10am 11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm 9pm


Fitness Coordinator

Michelle McKee


Fitness Centre (statistics do not include August)

61,846* TOTAL VISITS

46,451 Fitness Centre

15,395 Track *Please note that our stats are not exact, we do our best to count the guests in the Fitness Centre and on the track once an hour. We do not take stats from 5:30am-9:00am weekdays, 9:00am-12noon on weekends or during breaks. There are also times when attendants may be teaching a class and stats are not taken. In August stats were not captured due to the fact there was no Fitness Coordinator in employment.

DAILY USAGE

DAILY USAGE: Peak times for both the Fitness Centre and Track continue to be from 5:00pm-9:00pm. 1:00pm continues to bring in a steady flow of guests resulting from the Healthy Living program. Child Mind has also provided families the opportunity to participate in our morning fitness programs throughout the week.

Fitness Centre

Track

Page 17

0

1000

2000

3000

4000

5000

6000

7000

0

500

1000

1500

2000

2500

MONTHLY USAGE

MONTHLY USAGE: The results are not surprising and pretty typical of most Fitness Centres in Canada. Interesting that March sees the highest number of users as opposed to January.

Equipment Maintenance Randy, Woody, Allan, Kevin and Dario continue to be a huge support in keeping up with the maintenance of the gym equipment. The Fitness Attendant staff continues to do an excellent job of caring for and monitoring the functionality of the equipment and is quick to report if a piece of equipment is not functioning as it should. Items that have needed repair over this past year:

Cardio Theatre Televisions Continuing to be a challenge and need replacing or repairing on a consistent basis.

Cable Weight Machines – Functional Trainer / Equalizer / Magnum Trainer

Cables on all of these machines have needed to be replaced this year.

Treadmill Trainers Treadbelts and motors have been replaced. Heart rate monitors have also needed replacing.

Elliptical Trainers Belts and tensioners. Speed sensors. Maintenance is suggesting they may require replacement soon due to

Fitness Centre

Track

Page 18

excessive use.

Magnum Trainer Attachments

Handles and straps have been replaced.

Circuit Equipment and Free Weight Benches

Have had to reupholster fabric throughout the year.

Keiser Spin Bikes Pedals and screens have required replacement/repair.

Recumbent Bikes Lower arm/heart rate monitor replacement/repair.

Equipment Requests Comments and suggestions are continuously collected and handled through Guest Services. Equipment requests come in often. Below is a list of the most frequently requested items:

Punching Bag / Heavy Bag / Speed Bag

More Weight Plates and Dumbbells

Heavier Weight Plates and Dumbbells (up to 100lbs)

Kettle Bells

Bench Press

Squat Rack

Olympic Bar

Squat Boxes / Plyometric Boxes

Staffing

Group Fitness Instructors

Designations/Certifications Classes

Amy Cloake

AFLCA Group Fitness Leader Portable Equipment Cycle

AFLCA Resistance Training

TRX certified

Red Deer College Fitness and Health Promotion Diploma

Land:

Indoor Cycle

Annette Cartwright (contract)

AFLCA Group Fitness Leader Step Choreography Portable Equipment Mind Body

TRX certified

Can Fit Pro

Stott Pilates Mat certified

Fusion certified

Yoga Fit (200 hours in process)

Land:

Early Morning Boot Camp

Tabata/Shred It Mind Body:

Yoga/Pilates Fusion

Running Clinics

Cindy Granley

AFLCA Group Fitness Leader Portable Equipment

Land:

Dance Fit

Page 19

Cycle Creative Cardio

Connie Gordon

AFLCA Group Fitness Leader Cycle Aquatic Exercise

TRX certified

Zumba

Urban Pole Walking

Land:

Indoor Cycle

TRX Tabata Aqua:

Liquid Boot Camp

Jolene Rarick

AFLCA Group Fitness Leader Aquatic Exercise Portable Equipment Cycle

TRX certified


Land:

Cycle & Sculpt

Indoor Cycle

Body Blast

Stroller Fit

Healthy Living

Running Clinic

Women on Weights Aqua:

Morning Aqua

Kara Grywacheski

AFLCA Group Fitness Leader Aquatic Exercise Portable Equipment

TRX certified


Land:

Beginner Boot Camp

Pure Muscle

Body Conditioning Aqua:

Liquid Boot Camp

Morning Aqua

Laureen Holloway

BCRPA Group Fitness Leader

BCRPA Yoga

TRX certified

Masters Degree in Physiotherapy from UBC

Land:

Power Hour Mind Body:

Flex & Stretch

BLISS

Mary Jo Husby

AFLCA Group Fitness Leader Aquatic Exercise

WaterArt Common Movement Disorders

WaterArt Water Walking (in process)

Aqua:

Early Bird Aqua

Beginner Aqua

Tamara Ulisko

Ahimsa Yoga 200+hr Yoga

Teacher Training

Mind Body:

Yoga Flow

Chair Yoga

Flex & Stretch

Tennielle Trudzik

AFLCA Group Fitness Leader Cycle Portable Equipment Step Choreography


AFLCA Aquatic Exercise

Advanced Kickboxing certified

Aqua:

Morning Aquasize

Liquid Boot Camp Land:

Step Challenge

Cardio Kickboxing

Healthy Living III

Adult Kickboxing

Page 20

Cross Fit certified

TRX certified

Twist Sport Conditioning Adult/Youth

AFLCA Older Adult with Disease Management

HIIT the Deck!

Lunch Crunch

TRX Torque

PUMP’d

Weight Training - TEEN

Fitness Attendants

Carmen Feist

Jolene Rarick Katherine Deane Kelsey Wilchowy Sandra Fenske Stephen Breitkreuz Tamara Ulisko Tennielle Trudzik Zach Mytrunech

Fitness Classes Healthy Living I Healthy Living I is a program partnership with Alberta Health Services, the McLeod River Primary Care Network and the Allan & Jean Millar Centre. The program runs throughout the year between the months of September and May. Registration into the Level I program by individuals is screened by the Physiotherapy Department at the Whitecourt Healthcare Centre. If eligible, individuals commit to an 8 week program consisting of exercise and education sessions held twice weekly at the Allan & Jean Millar Centre, led by a group of Physiotherapists from the Whitecourt Healthcare Centre. Upon graduation of the Healthy Living I Program, Participants may move on to participate in Healthy Living II (another program screened by the Whitecourt Healthcare Centre) or they may feel confident enough in their abilities to attend the Healthy Living III drop-in program led by Fitness Instructors at the Allan & Jean Millar Centre. Through the partnership, upon graduation of the Healthy Living Program, Participants receive a 6 month membership to the Allan & Jean Millar Centre. This encourages participants to continue their exercise program as part of their new Healthy Living plan. Number of Graduates from the Healthy Living I program: 81

Page 21

Healthy Living II Healthy Living II was created to keep the participants coming to the facility after they had completed the Level I program. Participants must have completed the Level 1 program in order to be eligible for the Level II. The program runs throughout the year between the months of September and June. Exercise sessions for Healthy Living II are held twice weekly at the Allan & Jean Millar Centre, led by a group of Physiotherapists from the Whitecourt Healthcare Centre. Healthy Living II has had some changes this year. Originally a 12 week graduation program, the program is now 4 weeks, and strongly focuses on the goal of seeing the participants graduate from an assisted exercise program to an independent exercise program. The goal is to move participants into the independent exercise program that is led by Fitness Instructors at the Allan & Jean Millar Centre, Healthy Living III. Number of Graduates from the Healthy Living II program: 43 Healthy Living III Healthy Living III is a continuation of the Healthy Living Program but is led by Fitness Instructors at the Allan & Jean Millar Centre. The program is aimed to improve general fitness, balance, and strength thus helping participants perform activities of daily living with minimal effort. The exercises performed focus on the areas affected most by getting older and are suitable for anyone suffering from osteoporosis, arthritis or recovering from recent falls or fractures. This class also caters to people with chronic health conditions. There is no pre-screening for this program as it is open to the general public. YOLO (You Only Live Once) YOLO is modeled after the Whitecourt Healthy Living I Program but is geared towards youth. It is a partnership between Alberta Health Services, the Friends of Whitecourt and the Allan & Jean Millar Centre. The goal of the YOLO program is to encourage a healthy lifestyle (regular physical activity and healthy food choices) thus decreasing or preventing the onset of chronic conditions in youth. Sessions are offered 3x per year (one session per school) and is for students in grades 6 through12. All sessions are completed at the Allan & Jean Millar Centre. Students commit to a 7 week program attending 2x per week afterschool. 15 minutes for an education session, presented by Alberta Health Services Professionals followed by a 45 minute exercise session, conducted by AHS Physiotherapist staff or an AJMC Fitness Instructor. Healthy snacks are provided at each session and there is no cost to the students for the program. All graduates receive a free 6 month Allan & Jean Millar Centre membership. Number of Graduates from the YOLO program: St. Joseph School (May-June 2014) – 9 students Percy Baxter School (Oct-Dec 2014 – 14 students Complimentary Fitness Classes: Complimentary Classes have been well received and often these classes are at full capacity. About 700 complimentary fitness classes were offered in 2014, with an average of 8 attendees per class (approximately 5,600 total attendees in 2014). These classes are free with membership or when space permits available to guests who are paying the daily admission to the facility.

Beginner Aquasize Cardio Mix Morning Aquasize

Body Blast Earlybird Aquasize Power Hour

Body Conditioning Healthy Living III Step Challenge

Cardio Kickboxing Liquid Bootcamp Zumba

Page 22

Registered Fitness Classes There has been steady attendance in the registered fitness classes. 1,211 guests participated in Registered Fitness Programs this year. There were 119 Registered Fitness Programs offered throughout 2014. 95 of those programs met the minimum attendance required and ran while 24 of those programs were cancelled for various reasons. The main reason for cancellation was due to insufficient registration; however, as was the case with the Nutrition Classes offered, cancellation was due to a lack of an available instructor. WINTER SESSION 2014

CLASS MEMBERS NON MEMBERS TOTAL REVENUE

BLISS

10

3

13

$707.07

Beginner Boot

Camp 1

6

6

$693.00

Beginner Boot

Camp 2

7

4

11

$1346.94

Boot Camp Early Morning 1

12

3

15

$2400.99

Boot Camp Early Morning 2

15

3

18

$3011.40

Cycle & Sculpt AM 1

10

4

14

$883.52

Cycle & Sculpt AM 2

9

4

13

$813.59

Cycle & Sculpt PM 1

7

7

14

$893.07

Cycle & Sculpt PM 2

8

7

15

$953.45

Healthy Living I

39

$1392.00

Healthy Living II

3

$72.00

HIIT the Deck! 1

13

3

16

$2685.90

HIIT the Deck! 2

16

2

18

$2695.14

Indoor Cycle Friday

1

10

1

11

$388.00

Indoor Cycle Friday

2

10

1

11

$497.75

Indoor Cycle

Sunday 1

3

2

5

$278.88

Page 23

Indoor Cycle Sunday 2

5 5 $301.90

Indoor Cycle Thursday AM 1

11

1

12

$734.11

Indoor Cycle Thursday AM 2

14

14

$845.32

Kickboxing – Adult

1

9

5

14

$1478.40


2

9

9

$914.13

Lunch Crunch 1

7

3

10

$1127.70

Lunch Crunch 2

6

3

9

$953.53

Pilates/Yoga Fusion

4

2

6

$381.38

Power Lunch 1

7

3

10

$830.16

Power Lunch 2

8

1

9

$714.67

Stroller Fit 1

14

4

18

$2134.17

Stroller Fit 2

12

5

17

$2059.05

Tabata 1

9

6

15

$963.00

Tabata 2

8

6

14

$902.62

TRX BLISS

4

1

5

$406.61

TRX Body Blast

4

4

8

$681.44

TRX Movement

9

1

10

$800.36

TRX Torque 1

8

2

10

$813.22

TRX Torque 2

9

1

10

$693.53

Weight Training-

TEEN

6

$270.00

Women on Weights

9

2

11

$370.67

TOTAL: $38,088.67

Page 24

SPRING SESSION 2014

CLASS MEMBERS NON MEMBERS TOTAL REVENUE Bicycle Fit and

Maintenance Workshop 6

6

$94.50

Bootcamp Early Morning

11

5

16

$1943.55

Cycle & Sculpt 1

10

4

14

$767.76

Cycle & Sculpt 2

11

2

13

$698.88

Healthy Living 2

15

$456.00

Indoor Cycle Thursday AM

7

7

$367.50


8

5

13

$1378.65

Lunch Crunch

7

3

10

$981.61

Obstacle Race Domination

15

5

20

$3699.50

Pilates/Yoga Fusion

8

3

11

$602.07

Run a 10K Faster

5

5

$420.00

Run a 10K Race

12

4

16

$1398.60

Stroller Fit

13

5

18

$1874.25

Tabata

8

8

$420.00

TRX Torque

8

2

10

$704.56

Weight Training-

TEEN

3

1

4

$180.00

TOTAL: $15,987.43 SUMMER SESSION 2014

CLASS MEMBERS NON MEMBERS TOTAL REVENUE Bootcamp Early

Morning 1

12

5

17

$2059.05

Bootcamp Early Morning 2

14

6

20

$2093.28

Healthy Living

1

$48.00

Page 25

Lunch Crunch

9

2

11

$588.39

Obstacle Race Domination 1

10

2

12

$1082.98


18

4

22

$1545.18


15

15

$1023.75

Stroller Fit

12

6

18

$844.26

TRX Torque 1

8

1

9

$432.60

TRX Torque 1

8

2

10

$487.20

TOTAL: $10,204.69

FALL SESSION 2014

CLASS MEMBERS NON MEMBERS TOTAL REVENUE

Babyfood Making

2

2

$31.50

Bootcamp Beginner

7

5

12

$1481.55


11

7

18

$2969.35


11

8

19

$3471.25

Cycle & Sculpt 1

11

4

15

$943.90

Cycle & Sculpt 2

11

4

15

$943.90

Cycle & Sculpt 3

11

4

15

$820.26

Cycle & Sculpt 4

11

4

15

$820.26

Flex & Stretch

9

1

10

$533.19

Healthy Living AM

20

$864.00

Healthy Living PM

30

$1152.00

Healthy Living II

32

$1104.00

HIIT the Deck!

15

3

18

$2744.18

Indoor Cycle Sunday

10

5

15

$953.45

Indoor Cycle

Page 26

Thursday AM 11 2 13 $811.03

Lunch Crunch 1

12

6

18

$2072.70

Lunch Crunch 2

16

2

18

$2001.30

Pilates/Yoga Fusion 1

10

3

13

$813.59

Pilates/Yoga Fusion 2

10

10

$603.80

PUMP’d 1

10

1

11

$585.69

PUMP’d 2

10

10

$603.80

Shred It 1

17

17

$1026.46

Shred It 2

18

18

$1086.84

Stroller Fit 1

11

7

18

$2212.77

Stroller Fit 2

12

6

18

$2043.78

TRX Tabata

9

9

$708.75

TRX Torque 1

5

5

10

$851.80

TRX Torque 2

6

4

10

$838.94

WeightTraining Teen

1

1

1

$45.00

WeightTraining Teen

2

1

2

3

$139.50

WeightTraining Teen

3

2

2

$90.00

Women on Weights

8

3

11

$509.03

TOTAL: $35,877.57

Page 27


Aquatics Coordinator

Kelsey Parnell


The Alliance Pipeline Aquatic Centre is open 96 hours per week. On Mondays, Wednesdays and Fridays the Alliance Pipeline Aquatic Centre is open from 6:00 a.m. until 10:00 p.m. On Tuesdays and Thursdays the Centre is open from 9:00 a.m. until 10:00 p.m. The hours on Saturday and Sunday are 10:00 a.m. until 9:00 p.m. The Alliance Pipeline Aquatic Centre provides fitness swim, family swim, public swim, adult swim and lanes available. Rotary Club of Whitecourt The Rotary Club of Whitecourt sponsors a free family swim at the Alliance Pipeline Aquatic Centre on Sundays from 4:00 p.m. to 6:00 p.m. Estimated attendance in 2014 was 6,620 people:

April to June (13 weeks): 110 per week = 1,430 people

July and August (9 weeks): 60 per week = 540 people

September to March (31 weeks): 150 per week = 4,650 people Water Fitness Classes The Alliance Pipeline Aquatic Centre holds a wide variety of Water Fitness Classes. The Water Fitness classes are looked after by the Fitness Coordinator who consults with the Aquatic Coordinator regarding pool times. The Water Fitness classes range from Early Bird, Morning Aqua, Beginner Aqua Fit and Evening Liquid Boot Camp. Red Cross Swim Lessons The Red Cross Swim, Preschool, and Red Cross Swim Kids programs are based on skills and water safety content that is active, wet, and geared with specific age groups in mind. Swimming strokes are built throughout the levels using progressions with a focus on drills and distance. New skills are introduced in each level with the focus of increased physical activity and lifelong fitness. The following classes were offered in 2014:

Class # of Participants

Starfish/ Duck 54

Sea Turtle 46

Sea Otter 173

Page 28

Salamander 141

Sunfish 47

Crocodile/Whale 11

Level 1 137

Level 2 109

Level 3 107

Level 4 75

Level 5 55

Level 6 24

Level 7 & 8 46

Level 9 & 10 28

Total 1,053

The minimum attendance requirement for a lesson to run is three participants. When a class does not meet the minimum requirement or the fees for the instructor, the class is canceled and a private lesson is slotted into that time frame. Private Lessons There were 24 participants that did private lessons this year. School Swim During the week, from Monday to Friday, we have time slots allotted for school use. Once these times are identified, they are placed on a calendar. We then invite all the area schools to a Facility Use Booking meeting. At this time school representatives will go through the calendars provided for pool usage as well as Arena usage booking times that are available which suit their own curriculum needs. In the 2014 year, the schools used the Alliance Pipeline Aquatic Centre for a total of 180 hours (including lessons). School Lessons

Red Cross Swim @ School program The program was offered to the schools at a rate of $16.00 per student. The students participated in four 40-minute classes evaluated solely on participation, concluding with a certificate. Kindergarten and Grade One classes enrolled in the program. We taught 354 students from Pat Hardy Primary School in 2014 (an increase of 258 from 2013).

Lifesaving Society Swim to Survive Swim to Survive had 19 participants throughout the year.

Homeschool Swim Lessons The Whitecourt Homeschool Association had 49 participants who came in the fall on Thursday afternoons for an hour swim lesson.

Other Aquatic Programs

Babysitting Course: 41 participants

Adult Learn to Swim Lessons: 25 participants

Canadian Swim Patrol: 6 participants

Page 29

Swim Club

The Blue Dolphins Swim Club rented the pool from May to the end of August.

They rented: - May & June: 5 lanes - July: 4 lanes - August: 3 lanes

They held their Swim Meet on June 15. They rented the pool from 6:30 a.m. - 4:00 p.m. Aquatic Career Courses

We offered many Aquatic Career Courses in 2014. There were 61 participants in these courses.

Bronze Medallion and Bronze Cross courses teach an understanding of Lifesaving principles, and teach the participants to be life savers.

National Lifeguard (NL) is a course that teaches participants how to lifeguard, dealing with contact rescues.

Assistant Water Safety Instructor (AWSI) and Water Safety Instructor (WSI) are the two courses required to certify a person to teach Red Cross Swim lessons.

Other courses include Lifesaving Society Standard First Aid and Aquatic Emergency Care.

Total: In total, there are 1,248 participants that participated in swim lessons and aquatic courses within the year of 2014. New Aquatic Feature: We participated in planning sessions with other Coordinators. There are new initiatives for 2015. For example, the wiggle bridge, special events and updating operations and safety. Updated Operations/Safety

Standard Operating Procedures

PPE Fittings

Revamped Pool Signs Shutdown 2014 During November & December of 2014, we had a three week shutdown. We fixed and replaced multiple things during this time.

Water features, rust spots were sanded and repainted, guards were painted

Broken tile, all over deck, was replaced

Whirlpool was re-routed, the grout was eroded and was making sharp edges on the tile

Cleaned out surge tank

Deck scrubbed

Vortex and lazy river jets had water coming out of the grate on the pool deck

Lazy river lining was peeling off wall and is bubbling in the lazy river, replaced

Rope replaced on the blue water feature in the zero depth entrance

Replaced three geysers that were gushing up water

Page 30

Removed mold in the caulking between the pool deck and pools

Lane rope attachments were replaced

Broken plastic on the seams of the lap pool were replaced

Took down rock wall, removed rocks, cleaned! Things were starting to grow under the rocks

Changed lights to NEW lights

Dusted beams and baffles

Re-painted “No diving” signs

Dumped and cleaned the acid and CL2 barrels

Installed the blue stairs so they are out of the way

Re-siliconed the caps covering the bolts

Cleaned the flow meters

4-5 hour staff meeting for guards, covering maintenance and customer service

Repainted the door that leads into the staff change rooms and the guard room, covered with stainless steel plates.

Waxed Slide

Cleaned Windows

Cleaned Skimmer Grates ( Lap Pool)

Edge of lap pool- Scrubbed

Entrapments covered on the drains, lat pool and leisure pool

Cleaned out the storage unit

Created a poster for lifeguards

The whole lazy river lining was replaced.

Page 31


Arts & Culture Coordinator

Kara Grywacheski

Year End Report

This position was created to enhance Arts & Culture programs and events within the community.

It has been a very busy first year, and I anticipate the amount of programming and events will

increase in the next few years.

Programs

The following programs were offered at various times throughout the year:

Tie Dye – beginner & intermediate

Clay Building / pottery

Painting

Photography course

There was not a great deal of interest in these programs, and I have been looking at more

creative ways to market them within the community. Whitecourt has many “hidden” talented

people, and I am hoping to encourage our musicians and artists to share and teach their skills to

others in 2015.

Arts in the Park

Three summer events were held in 2014. The Parks & Recreation crew did an excellent job of

setting up the tents, tables, chairs, etc.

Saturday, June 21

We paired with National Aboriginal Day for the first event of the summer.

The weather was sunny but very windy, which did not work well with the “open tent

concept” that we tried. 8 vendors were present:

- Scrapbooking

- Beadwork, jewellery, dream catchers

- Creative memories

- Multi-media artwork

- Custom made jewellery and knick knacks

- Potter’s Guild

- Tie Dye clothing and custom made jewellery

- Sewing

We had 2 winners from our poetry contest, but very few entries. Community attendance

was low during both the Arts in the Park and National Aboriginal Day events.

Page 32

Wednesday, July 16

Our Wednesday event went very well with good attendance. Three local musicians

performed - Desiree Watson played her harp, and Faith Milton & Brian Roth performed

together with singing, guitar & violin. Shane from Aspen Musical Arts Foundation

provided our sound equipment for the evening.

The headliner for the evening was Safire, a circus performer, who juggled, did some

“extreme” hooping, and fire dancing. Unfortunately it was too breezy for her to do her

entire fire dancing act. She was an excellent performer, very engaging and funny.

We had 11 vendors:

- Scrapbooking

- Beadwork, jewellery, dream catchers

- Arts Guild (stepping stones / hanging artwork)



- Potter’s Guild


- Custom made jewellery and items made from wood & wire

- Paintings & drawings

- Knitting & crochet arrangements

Wednesday, August 20

The final event almost did not happen due to the weather. The day started out very rainy

and windy; however the sky cleared and the winds settled down by 7 p.m.

Entertainment was provided by Faith Milton & Brian Roth, the Whitecourt Community

Choir, and the Whitecourt Whirlers Square Dancers. The event provided a great

opportunity for the choir and square dancers to showcase their group and attract new

people.

13 vendors were in attendance:

- Scrapbooking

- Comic books

- Arts Guild (stepping stones / hanging artwork)



- Potter’s Guild

- Face Painting


- Custom made jewellery and items made from wood & wire

- Paintings & drawings

- Knitting & crochet arrangements

Page 33

- Music for Young Children

- Whitecourt Community Choir

The outdoor movie, ET, started around 9:30 p.m. and had approximately 220 people

attending. It was a chilly evening, and some people with young children left prior to the

movie ending. Fresh Air Cinemas did an excellent job setting up and playing the movie.

World in Whitecourt

This year, the event was held on Canada Day, to give the committee members more exposure.

This certainly worked as it was an extremely busy day and our vendors ran out of food by 3:00

p.m. We had four booths this year – Ukrainian, Filipino, Mexican, and Jamaican. Our

entertainment lineup included Filipino dancing and a Latin Band from Edmonton, which was

excellent!

Although the event was a huge success, the committee members found it was too busy. They

have decided to return to Party in the Park in 2015, as they were greatly missed in 2014.

Fringe Theatre

The Whitecourt & Woodlands Performing Arts Society was pleased to present a drama

production from the “Picks of the Edmonton Fringe” tour in November. The production entitled

“McCrackin’ 2 The Whackining” by Amos Altman was presented by the Accidental Humour Co.,

Theatre Alberta, Arts Touring Alliance of Alberta, and Fringe Theatre Adventures.

Tickets were $20.00 each and sold at the Allan & Jean Millar Centre, as well as at the door. The

production was held at Hilltop High School auditorium, and 51 out of 166 tickets were sold.

There were some logistical issues during the set-up, however the production went smoothly and

was enjoyed. The event had two sponsors - Exit Realty & XM 105.

The next Fringe production is scheduled for April 9, 2015. We anticipate this one will go

smoother with better communication with the school and theatre company contact, as well as

earlier advertising.

Concerts

Corb Lund – May 3

Corb Lund performed with opening act Harlan Pepper to a crowd of 977. This number

included 8 Gold Sponsor tables, 19 VIP tables, 690 individual tickets, and the remainder

in complimentary tickets. The performance was very good and included a private Meet &

Greet for a reserved number of VIP’s.

Dallas Smith – October 24

Dallas Smith performed with opening act Jess Moskaluke to a crowd of 947. This

number included 8 Gold Sponsor tables, 20 VIP tables and 662 individual tickets. An

excellent show, however there were a few last minute logistical issues that needed to be

Page 34

addressed including changing the Meet & Greet location, the arrival time for the VIP’s,

and door time.

WSI

Worked on organizing the showcase for the upcoming Snowmobile invasion, including

securing headliner Alan Doyle.

Page 35


Child Mind

Tamara Blackstock

2013 Year-End Report 2014 was another busy year in Child Mind. Whitecourt is a growing community with young families who have said that they really appreciate that the childmind services are available at the Allan & Jean Millar Centre. Our numbers increased slightly over 2013. We generally have 3 staff on in the morning and 1 staff in the evening and on Saturday mornings. We found that the time between 7 and 8 p.m. was not being supported so we discontinued offering that time slot in 2014. We still offer the morning services from 8:45 a.m. to 12:00 p.m., Monday through Friday. In the evening we are open from 4 to 7 p.m., Monday through Thursday. Then Saturday we are open from 10:00 a.m. to 12:00 p.m. In 2014 we added some new toys for the children, a playhouse, and new craft supplies. .

Childmind Statistics 2014 Month 8:45 to 10 10 to 11 11 to 12 Total

4 to 5

5 to 6

6 to 7

7 to 8

Total Grand Total

January 274 193 41 508 17 17 9 1 44 552

February 241 159 38 438 21 12 12 3 48 486

March 307 233 53 593 27 27 30 2 86 679

April 248 187 27 462 31 30 20 0 81 543

May 271 208 31 510 14 16 13 0 43 553

June 246 162 23 431 20 17 3 x 40 471

July 204 88 14 306 30 19 4 x 53 359

August 202 68 14 284 8 16 6 x 30 314

September 195 184 50 429 26 6 3 x 35 464

October 238 228 61 527 40 10 6 x 56 583

November 184 190 45 419 36 32 4 x 72 491

December 172 135 36 343 20 31 2 x 53 396

TOTAL 2,782 2,035 433 5,250 290 233 112 6 641 5,891

Childmind Statistics 2013 Month 9 to 10 10 to 11 11 to 12 12 to 2 4 to 5 5 to 6 6 to 7 7 to 8 Grand Total

January 200 170 24 x 42 17 4 x 457

February 192 172 27 x 39 38 13 x 481

March 230 206 43 x 33 45 9 x 566

April 237 204 51 x 18 39 5 x 554

May 278 187 27 x 18 43 5 x 558

June 217 136 27 x 12 35 3 x 430

July 178 169 21 x 21 14 5 x 408

August 148 170 21 x 13 15 11 x 378

September 250 194 30 x 11 19 9 x 513

October 244 155 62 x 24 26 7 x 518

November 214 177 32 5 54 16 4 14 516

December 154 132 32 8 21 18 3 0 368

TOTAL 2,542 2,072 397 13 306 325 78 14 5,747

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FCSS Manager

Sharon Shannon

2014 Year-End Report Family Violence Initiative The Whitecourt Family Violence Stakeholder’s Group continues to receive $120,000 in funding through the Community Collaboration Fund to create and implement family violence initiatives regionally and in Whitecourt and the surrounding area. It is a partnership between Child and Family Services, Alberta Health Services Addictions, and FCSS. Community stakeholders attending monthly planning and training sessions include: FCSS, Alberta Health Services Addictions, Victim Services, McMan Youth Services, Family Community Liaison Program, Mental Health Capacity Building Project (Team for Success), Wellspring, Lac Ste. Anne Foundation, Hilltop High School, Victim Services, and Child and Family Services. Grant funds are used for prevention activities, support groups and wages for contracted workers. The following has been accomplished in 2014:

Provincial reporting completed; $120,000.00 in funding secured for 2014/2015 year

New Hope family violence support groups for men and women

Children’s New Hope groups for children 5-12 years old who have witnessed family violence or anger related issues

3rd Annual Family Violence Awareness Dinner – sell out with 285 participants; speaker David Pelzer provided the keynote address

10th Annual Candlelight Vigil – 78 people in attendance

Provided support again to Wellspring’s Walk a Mile in Her Shoes campaign

Awareness booth in the fall at Community Connections Affordable Housing

Secondary Suite Grant Funding - No applications have been received for this program in 2014; the Provincial

Government department that oversees the Secondary Suite program is open to suggestions from municipalities as to how this program can be restructured to address low income housing

Family Community Liaison Program (FCLP)

The Family Community Liaison Program is funded in partnership through the Diversion Grant Program (Child and Family Service Authority), the Town of Whitecourt, Northern Gateway School Division, Living Waters School Division and Alberta Health Services

FCLP Advisory Committee meets three times per year

The FCSS Manager oversees the program and is responsible for all provincial reporting for the program and supervision of staff and cases. Both workers carried a full caseload averaging 21 families at any one point throughout the year

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The main presenting issues in 2014 included: anger management, depression/mental health/anxiety, social/peer conflict, parent/teen conflict, parenting skills, emotional regulation, family break-up/divorce

Program completed an accreditation in December 2014 with over 250 standards reviewed Interagency

Meeting three times per year: January, May, and September

Department Secretary recorded the minutes Parent Link / Early Childhood Development

Attended manager meetings for our network

Submitted all required program planning and financial reporting required by the Province ECMap Project

Project funding was completed this year

Whitecourt Parent Link received $16,500.00 in funding for one year (April 1, 2014 – March 31, 205) to provide enhancements to programs that serve vulnerable families and to create a greater awareness in the community about the 5 developmental domains, especially targeting the 3 areas where Whitecourt scored low(physical health and well-being, social competence and communication skills/general knowledge). Position also assists with high volume Parent Link programming

Early childhood serving agencies continue to meet to share information and collaborate on programs/services

Mental Health Capacity Building Project:

Member of the advisory board for this project

Community Development:

Boys & Girls Club

Little Big Fort

Whitecourt Early Learning and Childcare Centre

Gymnastics Club

COOL Camp

Affordable Housing

Mental Health Capacity Building Advisory Board

Early Childhood Mapping Project Carlan Services Community Resource Centre:

Liaison for groups who lease space (Gymnastics, Whitecourt Early Learning and Childcare Centre, Boys & Girls Club)

Food Bank:

Operates Monday, Wednesday, and Friday from 11:00 a.m. – 1:00 p.m. out of the Carlan Services Community Resource Centre

Increase in usage from previous year of 300 people; Increase in senior population accessing services (from 22 to 42 people) and families with young children

Short deficit of $2,100.00 needed from reserve to offset program cost; this would have been greater if Food Bank had installed shelving that was originally budgeted.

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FOOD BANK STATISTICS -2014

MONTH # of People

Requests Filled

Requests Denied

Preschool (0-4 years)

School-age (5-18 years)

Adults (19-64 years)

Seniors (65+ years)

January 82 40 0 13 14 49 6

February 116 42 0 21 26 66 3

March 88 37 0 13 21 50 4

April 102 41 0 20 18 61 3

May 124 42 0 14 43 63 4

June 99 39 2 19 23 55 2

July 112 44 1 14 36 59 3

August 86 41 2 11 17 52 6

September 86 32 0 16 22 45 3

October 116 43 0 13 34 66 3

November 113 45 1 17 37 56 3

December 33 18 0 4 3 24 2

TOTALS 1158 464 6 175 294 646 42

FOOD BANK STATISTICS – 2013

TOTALS # of People

Requests Filled

Requests Denied




Seniors (65+ years)

903 389 6 139 218 532 22

FOOD BANK STATISTICS - 2012

TOTALS # of People

Requests Filled

Requests Denied




Seniors (65+ years)

1012 404 3 142 227 628 15

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FCSS Grant Program 2014:

$50,000 available for allocation; funding formula designed to consider groups who best fit FCSS criteria and is pro-rated based on the amount of funding in grant program.

Group Project Funding Request

Funding Recommended

Boys & Girls Club Out of School Care - Programming

$10,000.00 $4,829.51

Boys & Girls Club Teen Centre - Programming $25,000.00 $14,610.54

Whitecourt District Preschool

Operations $4,000.00 $1,557.39

ECHO Family Respite Program $30,280.00 $19,689.55

Lorne’s Blanket Operations $5,000.00 $2,709.37

COOL Camp COOL Camp $3,500.00 $1,786.98

Senior’s Circle Travel and Entertainment $4,000.00 $2,382.64

Women’s Conference Revitalize III – Celebrating Possibilities

$4,000.00 $2,434.02

Totals $85,780.00 $50,000

FCSS Budget for 2014 included funding for the following groups:

COOL: $3,000.00 POWER: $2,000.00

Transit:

Attended Whitecourt Public Transit Steering Committee meetings (Ad Hoc)

A one-hour, continuous loop system was launched in September 2014.

CAP – Community Assistance Program

A partnership program between the Whitecourt Ministerial Association, Wellspring, and the Town of Whitecourt, the purpose of CAP is to provide a coordinated, community approach for short-term, emergency assistance for individuals and families (often transient), who find themselves in crisis circumstances after office hours. The Ministerial Association provides a small amount of funding to this project and Wellspring is responsible for doing client intakes, facilitating the needed support, making community referrals, and tracking stats. This program can provide emergency accommodation (hotel), food, fuel or referrals to those in need where other supports are not available.

Staffing:

Supervised 9 staff

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FCSS Coordinator

Fay Arcand


Volunteer Opportunities

Meals On Wheels - Program runs through Community Health Services - Delivers meals 5 days per week, with 7 committed volunteers

Food Bank - Open 3 times per week for 3 hours - The Food Bank Coordinator has a core group of fantastic volunteers who are

committed to serving the community

Medical Transportation

Volunteer Income Tax

Adopt A Senior/Snow Star/ Meet & Mingle Tea

Good Food Box

Community Garden

I Remember When

Seniors Trips

Seniors’ Focus Group Coordination

Senior Travel/Activities There were five out-of-town activities planned in 2014; however, two were cancelled due to low registration. - Citadel Theatre – “Mary Poppins” – cancelled due to low registration - Leduc # 1 Energy Discovery Centre tour – cancelled due to low registration - Rosebud Dinner Theatre – overnight in Calgary – 36 participants - Columbia Icefield Tour & Games night with Jasper seniors – overnight in

Jasper - 25 participants. We were able to incorporate a visit to the new Skywalk as well. Cost of entrance to the Skywalk was covered by a corporate donation from ANC.

- Mayfield Dinner Theatre – Brunch in Edmonton – 36 participants

Seniors’ Week As usual we had many community partners: Tim Horton’s, Servus Credit Union, Rotary Club, Spruceview Lodge, and Woodlands County all thanking seniors for their contributions to our community. The week’s events proved to be full of fun activities!

Plaque presentation at the Celebration of Seniors Tree at Rotary Park

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Floor Curling with youth

Country Fair Baking contest continued to be a success, with a catered lunch followed by a Crokinole Tournament and BINGO in the evening

Coffee Break at Tim Horton’s with Servus Credit Union

Strawberry Tea and Card BINGO at the Spruceview Lodge

Old Time Dance with Calvin Vollrath and catered dinner

Rotary Club sponsored BBQ completed our week of activities.

Dementia/Alzheimer’s Presentation - We partnered with the Alzheimer Society of Alberta and Northwest Territories

and held an information session on the differences between dementia and Alzheimer’s disease on February 5. This was held at the Seniors Circle and we received very positive feedback on the event.

Japanese Exchange - With the Youth Coordinator (YC) position vacant, I was asked to assist in

some of the programming usually encompassed by the YC. - I planned two separate day tours for the Japanese chaperones; a tour of

Town facilities and a tour of ANC and Millar Western Pulp.

Community Connections - This program has proven to be very popular with the public. The line-up to

enter the facility began ½ hour before doors were scheduled to open. - Thirty-three community groups took advantage of this opportunity to promote

their sport or activity, at this one stop shop for parents and adults alike.

National Aboriginal Day - This committee had four members supporting our endeavors to make a great

celebration of aboriginal culture. - We applied for federal grant funding which was received. We partnered with

the Arts & Culture Department, Eagle River Casino, Whitecourt Power, Alexis Nakota Sioux Nation and the Whitecourt Legion to develop this cultural celebration.

- Chief Tony Alexis opened the event with a prayer, and we awarded the “Celebrating Canada” poetry contest winners at the event as well.

- We had a wonderful touch table that had furs, traps and stretching boards lent to us from a local Metis trapper.

- We also had children’s crafts, a canteen and the open air market.

Seniors Focus Group - In 2014 the group of 6 volunteers met monthly throughout the year.

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- The seniors’ feedback on the seniors newsletter, trip and activity ideas were taken into account when planning events.

I Remember When - This program continues to be a partnership with Parent Link Programming. - In June we created a partnership with St. Mary School. A senior visited a

second grade class; it was a combined class with 45 students. Mabel Baxter shared her life story that included growing up on a local farm and introduced the grade 2’s to making butter. She included homemade buns and jam to enjoy the butter with.

- In December we partnered with Central School. We coordinated the date with a grade 3 classroom, with 19 children. Our senior volunteer read a book, and created a snow globe with the students.

- Seniors seem to really enjoy this program and the teachers’ feedback has been very positive.

Computer Class A general 101 class was planned for November 12; however this class was cancelled due to low registration.

Community Garden - It was a very successful year for the Community Garden, with 45 out of the 49

plots rented. This is the greatest number of rentals the garden has seen since start-up in 2010.

- The garden was included in the Communities in Bloom tour. - We have great volunteers that help keep the garden space groomed and the

Whitecourt Fire Department kindly fills our water tank when asked.

Candy Striping Again this year we were unable to secure volunteer nurses for the program. This is unfortunate because we have many eager youth interested in the program.

Good Food Box - In 2014, our partner, the Whitecourt IGA, had some problems with their roof.

We partnered with their sister company in Edson for two months, hoping that the issues were short term.

- As the timeline for repairs to Whitecourt’s IGA grew longer, we partnered with our local No Frills grocery store for three months of the year. It was a wonderful partnership and No Frills stepped in without too many issues. The only drawback was we were unable to create an account; therefore, I paid with the groceries with my personal credit account. This was acceptable as a short term purchasing format however invoicing is the desired paper trail for our accounting staff.

- Once the Whitecourt IGA repaired their building we went back to partnering with them.

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- 480 Good Food Boxes were sold, with March being deferred due to the issues with our IGA.

- The other side of this program is the intergenerational volunteering that it creates. After the bags are filled, the seniors and youth (and me!) go for coffee at a local diner. This gives the opportunity for more friendships to be created. We have one senior who is 81 years old and has volunteered with this program for two years.

Adopt A Senior/Snow Star The Snow Star program has our local Air Cadets volunteering to clear snow for 13 seniors and those in need of assistance.

Women’s Conference - The Women’s Conference Revitalize III event took place March 29. - There were 88 registrants. This was nearly the same number that registered

in 2012. - There were 34 tables at the trade fair; this is an increase of 10 from 2012. - Unfortunately, there was another event planned for the same day, which may

have affected our registration.

Medical Transportation - Transportation was needed for 51 trips; mostly to Edmonton, with 10 of these

being County residents. - Our budget remained at $1,000. This is a partnership with Whitecourt Cancer

& Wellness Group – they match our budgeted funds, for a total budget of $2,000. Each volunteer is paid an honorarium of $100 to offset the cost of food, parking, and fuel. Some volunteers kindly drove with no honorarium given.

- 5 new volunteers recruited for this program, although some can only commit to weekend drives.

Senior Benefits - Assisted 7 seniors with filling out various benefit forms – CPP, OAS, Alberta

Seniors Services, etc. This is a decline from 2013 which could be because of a local Alberta Supports office opening in Whitecourt in July.

Seniors Newsletter - “Making Connections” is a quarterly newsletter for information relevant to

seniors. Some of the content comes from suggestions of the Seniors Focus Group.

National Volunteer Day - You’ve “BEAN” Great event is a partnership with Tim Horton’s in Whitecourt.

The event was held at both Tim Horton’s locations in Whitecourt. A total of 145 volunteers were treated to a free hot beverage. We gave away pens with our logo and phone number on them, in attempt to further promote volunteering.

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Indoor Walking Group - This program gives seniors the opportunity to use the Rotary Running Track.

Free transportation with the Dial-A-Bus and paid admission are provided for any seniors under 70 that would like to take part. The program runs from November to May and there were 159 participants over those months.

Christmas Light Tour - This program gives seniors who are interested, a tour of Whitecourt to view

Christmas lights. This year, the tour was two hours long and had 12 participants.

“Getting Older, Wiser, Healthier” – Seniors Health Day - This year was our first year for the senior’s health day event. - We had 83 participants for our event. Our target was 80 so this was very

exciting. We had 25 tables at our trade show portion of the event. - Colin MacLean was our keynote speaker; he was very well received. - During the event a senior gentleman stopped me to thank me for the event.

He explained he had been widowed about 4 years ago, and his wife had completed all the paperwork for his retirement. He never knew what he was entitled to or many details of his benefits and he was so grateful Service Canada and Alberta Supports were both in one place so he could ask questions in person.

Volunteer Income Tax Program - This is a partnership with the Canada Revenue Agency (CRA) and the Town

of Whitecourt. The CRA provides training and the software to complete simple tax returns for the current tax year.

- Our volunteers gave their time and were able to complete 128 income tax forms in the tax season.

Seniors Circle - I assisted the Seniors Circle subcommittee in writing applications for grants

that included Woodlands FCSS, Town of Whitecourt FCSS, and the New Horizon Grant.

- I also went to the Seniors Circle general and executive meetings to provide information to the group. The Seniors Circle received a donation of an Automated External Defibrillator from Associated Ambulance, for their building. I coordinated the training of the defibrillator for the executive and those who would be present at different programs held at the Circle, such as BINGO.

. Safety Committee I sit on the Safety Committee which works closely with Aaron Floyd, Deputy Fire Chief. We are in the process of creating standard operating procedures, job hazard

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assessments, codes of practice, standardized vehicle inspection reports, and working on other projects such as bringing our eCompliance software online. This committee is important and we are making great strides in creating awareness and working towards our long term goal of reaching COR recognition.

Training

Grey Matters Conference

AMHSA Joint Health & Safety Committee Training

Facility Inspection

Hazard Identification

FOIP General Awareness Training

FCSS Conference

Outcome Measures

Team Building

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Early Childhood Development/ Parent Link Coordinator

Angela Millard


Projects/Programs: Our statistics show that 692 children between the ages of 0 to 12, and 465 parents and caregivers attended Parent Link & Early Childhood Development programs. Many of these families attended several programs each week. We provided approximately 525 hours of programs in addition to one on one family support, referral and special events. Over 100 referrals were given to other community programs and services.

The following programs were offered year round except for the summer months:

Parent & Tot Connection: 30 adults and 40 children attended

Tumble Tots: 18 parents/caregivers and 24 children attended

Musical Munchkins: 30 parents/caregivers and 41 children attended

Lunch & Learn Childcare: 18 children received childcare

Fast Feet: 34 parents/caregivers and 44 children attended

Busy Bodies: 71 parents/caregivers and 96 children attended

Monkeying Around: 1 parent/caregiver and 1 child attended

Messy Hands: 19 parents/caregivers and 30 children attended

Children in Action: 8 parents/caregivers and 11 children attended

Tumbling Toddlers: 54 parents/caregivers and 69 children attended

Creative Critters: 52 parents/caregivers and 66 children attended

Fun with Friends: 13 parents/caregivers and16 children attended

Shake Rattle & Roll: 20 parents/caregivers and 22 children attended

Bonding with Baby: 40 parents/caregivers and 49 children attended

I Remember When: 3 adults and 26 children attended

Touring Tots: 11 parents/caregivers and 14 children attended

Story, Song & Craft: 11 parents/caregivers and 13 children attended

PB & J Time: 17 parents/caregivers and 19 children attended

Stay & Play: 33 parents/caregivers and 40 children attended

Family Fun: 10 parents/caregivers and 18 children attended

The following programs were offered during the summer months.

Summer Fun: 19 parents/caregivers and 34 children attended

Community Garden Fun: 4 parents/caregivers and 3 children attended

Learn & Laugh: 4 parents/caregivers and 17 children attended

Parenting Programs:

Triple P Primary Care Seminars: 10 parents/caregivers attended

Triple P Sessions X 4: 9 parents attended

Lunch & Learn Program: 6 parents/caregivers attended

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Finding Balance: 14 parents/caregivers and 15 children attended

Special Events:

Family Day: 1,500 total participants

June Year End Barbecue: 250 total participants

Aboriginal Day: 650 total participants

Canada Day: 1,500 total participants

Early Childhood Spookfest: 300 total participants

Santa Party: 300 total participants

Subsidies:

Families accessed subsidies for AJMC membership

Punch Pass Subsidy for Parent & Tot Connection

Taxi Program: families accessed the Taxi Program to various locations

Super for every teen parent program

Staffing:

Sherri Williams, Coordinator has moved on and Angela Millard has become new Coordinator

Tamara Blackstock: Program Facilitator

Kelly Cameron has become the Enhancement Facilitator

Training:

Angela and Kelly: ASQ-3

Angela and Kelly: ASQ-SE

Angela and Tamara: Early Years Conference

Angela: Mental Health First Aid

Angela: Triple P Seminars

Angela: Triple P Primary Care

Angela: Triple P - Discussion Groups

Angela: Triple P Group

Angela:

ECD Mapping Project: countless hours

Pembina Gateway Parent Link Coordinator meetings

Inter-Agency Meetings

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Dial-A-Bus Driver

Randie Dodd/ Shesh Doerksen


Projects/Programs

Regular Hours: (7:30 a.m. - 3:30 p.m. Monday to Friday*)

6,038 total passengers (503 monthly average) - 5,007 foot passengers (423) - 465 wheelchairs (39) - 228 walkers (19) - 333 scooters (28)

1,384 assistants/supervisors - not included in passenger totals

*Note: Friday bus service was discontinued as of January and resumed in May.

Payment / Invoicing Totals

4,744 monthly pass use (395 monthly average)

375 taxi voucher use (31)

402 cash rides = $1,206.00 (34 = $101)

211 monthly invoicing rides (18)

Daily/Weekly Ongoing Rides / Groups (within regular hours) Invoiced Monthly

Central School (meets bus use requirements / included in passenger total) 1:00 p.m. Central student pickup and drop off to AJMC / return - Wednesday (January – June / September- December) - 30 rides

Teen Centre (not included in passenger total) - One 3:25 pm scheduled Percy Baxter pickup and drop off at CRC * - Tuesday / Wednesday/Thursday (January - June) - Discontinued Dial-a-Bus due to Transit System (September - December) - “no show” days at a minimum charge of one person per scheduled day - 730 rides

Senior Walking Group (meets bus use requirements / included in passenger total) Woodland Villa and Spruceview Lodge am pickups and am drop offs to AJMC/return - Tuesday / Thursday mornings - 435 rides

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Charters / Special Events during / after regular hours

Transit Committee Route Tour: Route tour for the new Whitecourt Transit - Monday, June 16, 2014 - Pick up at Scott Safety Centre 1:15pm – 2:45pm return (1.5 hours driving time)

Seniors Week Free rides available for booking to all in-town scheduled activities for seniors - 12:45pm scheduled pickup at St.Joseph’s School to Seniors Circle and return pick up

at 3:00pm - 12 rides total (2 rides of 6 students/supervisors)

Communities in Bloom Town of Whitecourt tour for the Communities in Bloom judges. - Non-invoiced charter for Communities in Bloom - 8.5 hours (7.5 hours driving time / 1 hours standing time)

Mayerthorpe One invoiced charter for Heather Young. - Whitecourt to Mayerthorpe Extended Care (pick up & return) - Sunday, August 31 - 2 Wheelchair & 2 Assistants - 8 hours (2 hours driving time / 6 hours standing time)

Getting Older, Wiser, Healthier Charter for a seniors’ workshop at Spruceview Lodge to the AJMC - October 8 - 6 passengers

Japanese Drum Presentation Tour Exchange student individual school pickups & drop offs - November 4th - 9 hours

Spruceview Lodge Christmas Light Tour One Spruceview pickup / tour residential and commercial areas / return - December 22 - 2 hours 5:30pm – 7:30pm - 12 Passengers

Interrupted / Out of Service / Maintenance during / after regular hours* *Began keeping records in January 2014

January, 2014 - 1 pre-scheduled maintenance day

February, 2014 - 1.5 hours of interrupted service (Frozen doors, phone out of service)

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March, 2014 - March 21

o 1 pre-scheduled maintenance day - March 25

o After hour charging issues - March 26

o Before hours alternator replacement

April, 2014 - April 17

o 1 Hour Flat tire repair - April 25

o Commercial recertification inspection (biannual)

May, 2014 - May 12

o After hours - AC not working - May 14

o Before hour – Marker light repairs - May 30

o 1 pre-scheduled maintenance day

June, 2014 - June 23 (1:00pm – 4:00pm)

o Interrupted service - AC repairs/troubleshooting/ not working o Passengers complaining about bus temperature

- June 27 (12:00pm – 4:00pm) o Interrupted service - AC repairs/troubleshooting/ not working

August, 2014 - 1 pre-scheduled maintenance day

September, 2014 - September 3, 4, 5

o In Town shop for turbo charge repairs - September 24 (7:30am-12:30pm)

o Bus in Town shop for passenger door repairs

October, 2014 - October 20

o 1 pre-scheduled full day provincial inspection - October 21

o Interrupted service - Bus is shop for repairs after failed inspection

November, 2014 - November 28

o Interrupted service – full day due to snow storm

December, 2014 - December 8

o 1 pre-scheduled full day provincial inspection

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Family Community Liaison Worker

Teagan Arnott / Kyria Baranowski

Year-End 2014

January-July Projects/Programs:

Worked with students from Pat Hardy Primary School, Whitecourt Central Elementary School, Hilltop High School and Storefront School

Average Caseload: 18

Average Waitlist: 1

Main Presenting Issues (in order of prevalence): 1. Anger Control 2. Family Break-up 3. Parenting Skills, Parent/Youth Conflict 4. Depression/Mental Illness

Main Referral Source (in order of prevalence): 1. Community Referrals (this includes schools) 2. Self-Referrals 3. Child & Family Services

Group Delivery: - Hilltop High School – Anxiety Group, April 2014 - Whitecourt Central Elementary School – Banana Splitz (Divorce Group), December

2013 to February 2014

Member of the Social Club

Member of the Family Violence Initiative

Attended Interagency Meetings

Attended Jumpstart Meetings

Wrote a monthly FCLP Hint for the School Newsletters

August-December Projects/Programs:

Worked with students from Pat Hardy Primary School, Whitecourt Central Elementary School, Hilltop High School and Storefront School


Average Waitlist: 2

Main Presenting Issues (in order of prevalence): 1. Anger Control 2. Family Break-up 3. Parenting Skills, Parent/Youth Conflict 4. Depression/Mental Illness


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Group Delivery: - Pat Hardy ‘Yoga Warriors’: November 2014 to December 2014 (6 sessions);

Attendance – 6 students

Member of the Family Violence Initiative



Wrote a monthly FCLP Hint for the School Newsletters

Active Volunteer in Whitecourt Central Elementary School Breakfast Program

Staffing:

Attended regular FCLP & FCSS Staff Meetings


Attended regular Family Violence Initiative Meetings

Attended bi-weekly/weekly meetings with Clinical Supervisor

Attended School Staff Meetings

FCLP, Teagan Arnott, moved on to a new position in August 2014

FCLP welcomed a new worker, Kyria Baranowski, in August 2014 to cover the remaining 6 months of Christina Gilroy’s maternity leave

Special Events:

TA: Seasonal Depression Workshop – January 7, 2014

TA: Self-Harm Awareness – January 11, 2014

TA: Mental Health First Aid – February 26 and 27, 2014

TA: Tough Topics Training – March 7, 2014

TA: Parenting Training – March 10, 2014

TA: Assertive Communication Conference – March 20, 2014

TA: Children’s Mental Health Day – May 7, 2014

TA: Jumpstart Promotion – May 9, 2014

KB: Volunteered for Community Lunch Box grocery bagging at IGA – September 2, 2014

KB: First Aid Training Level C: September 22 and 23, 2014

KB: Alberta Centre for Child, Family and Community Research (ACCFCR) Online Training – October 7, 2014

KB: FASD Online Training – October 15, 2014

KB: Luncheon with Storefront Students and Community Agencies – October 28, 2014

KB: FOIP Training – October 29, 2014

KB: Volunteered for SpookFest – October 31, 2014

KB: ACCFCR Online Training – November 4, 2014

KB: Family Violence Initiative Candlelight Vigil – November 5, 2014

KB: FASD Online Training – November 19, 2014

KB: Self-Harm Training with CASA – November 24, 2014

KB: Luncheon with Storefront Student and Community Agencies – November 25, 2014

KB: YogaKids Training – December 2, 2014

KB: FCLP Accreditation with the Canadian Accreditation Council – December 9 and 10, 2014

KB: ACCFCR Online Training – December 17, 2014

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Family Community Liaison Worker

Kateryna Loughran


Projects/Programs:

Worked with students from St. Mary, St. Joseph and Percy Baxter School


Average Waitlist: 0

Main Presenting Issues (in order of prevalence): 1. Anger Control 2. Anxiety/Emotional Regulation 3. Social Peer Conflict 4. Parenting Skills, Parent/Youth Conflict


Group Delivery: - St. Joseph School: Our Best Selves - Positive Self-esteem Girls Group (May-June) - Percy Baxter School: Girls Group (April-May)

Member of the Power Group

Member of the Go Girl Planning Committee



Attended School Staff meetings at the beginning of the school year

Class to class introductions at the beginning of the school year (St. Mary School)

Wrote a monthly piece for the School Newsletters

Active Volunteer in St. Mary and Percy Baxter School Breakfast Program

Staffing:

Attended regular FCLP & FCSS Staff Meetings

Attended Learning Partner Meetings


Attended bi-weekly meetings with Clinical Supervisor

FCLP, Kateryna Loughran, is still in her current position

FCLP, Teagan Arnott, left the position in August

FCLP welcomed a new worker, Kyria Baranowski, in August, to cover a maternity leave

Special Events:

FCLP Advisory Meeting (January, 2014)

Met with Mental Health and Children Services (January, 2014)

Winter Recreation Park Sponsor Night (February, 2014)

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Motivational Interviewing Training in Edmonton (2 day) (February, 2014)

From Trauma to Wellness Training in Calgary (2 day) (March, 2014)

Learning to Talk about Tough Stuff Training in Edmonton (1 day) (March, 2014)

Making Sense of Parent Support Training in Westlock (1 day) (March, 2014)

Assertive Communication Training in Edmonton (1 day) (March, 2014)

Went to An evening with Dr. Eva Olsson in Whitecourt (March, 2014)

Attended Team for Success Advisory (May, 2014)

Canadian Tire Jumpstart Awareness Day Volunteer (May, 2014)

FCLP Advisory (May, 2014)

Meet with Karen Exchange (May, 2014)

Conflict Resolution Training (May, 2014)

Community Service Planning Meeting (May, 2014)

ASSIST Training (2 day) (May, 2014)

First Aid Training (2 days) (September, 2014)

Attended MAD (Mothers Against Drunk Driver) Presentations at Percy Baxter School (September, 2014)

St. Joseph School Meet the Teacher Night (September, 2014)

Percy Baxter School Welcome Back BBQ (September, 2014)

FCLP Advisory Meeting (October, 2014)

Disrupted Attachment: Working with Wounded Children Training (October, 2014)

Solution Focused Level 1 and 2 Training (October, 2014)

Volunteer at Spookfest Halloween party (October, 2014)

Understanding Adolescent Mental Illness Webinar (November, 2014)

Team Building Pot luck with Town staff (November, 2014)

Candlelight Vigil (November, 2014)

Parent/Teacher Interviews at Percy Baxter School (November, 2014)

Self-Harm Training (November, 2014)

Yoga for Adolescent full day certificate training (December, 2014)

2 day Accreditation Process (December, 2014)

Mental Health/Children and Family Services Service Provider Meeting (December, 2014)

Percy Baxter grade eight lunch/volunteer clean up (December, 2014)

Percy Baxter School wide breakfast volunteer clean up (December, 2014)

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Whitecourt Public Transit Coordinator

Rachel Soderquist


I was hired in March 2014 after the Whitecourt Public Transit Steering Committee collected relevant information and gathered public and Council support. The first few months of my employment were spent reviewing transit feasibility studies, talking with smaller communities who are successfully operating transit, as well as making plans for our transit operations. The Transit Committee approved the hours, route, fares, transit policies, and marketing plan in the summer of 2014.

Whitecourt Transit launched on September 2, 2014 and offered free transportation for 1 week for residents to try the service.

Several changes were made in December 2014. The service from 9 – 10PM on Friday and Saturday nights was discontinued and service was added from 7AM to 9AM on Saturdays.

Several stops were added to the route– one stop along Kepler St. and Pine Plaza and an additional stop on Pine Rd. outside Taco Time. The stop at the Carlan Community Resource Centre was moved to Sunset Blvd. from the parking lot of the Scott Safety Centre, and the stop at Spruce View Lodge was also moved to Sunset Blvd instead of up the ramp in front of the doors.

The transit user statistics are included below. These numbers reflect the number of passengers boarding the bus each hour.

7AM

to

8AM

8AM

to

9AM

9AM

to

10PM

10AM

to

11AM

11AM

to

12PM

12PM

to

1PM

1PM

to

2PM

2PM

to

3PM

3PM

to

4PM

4PM

to

5PM

5PM

to

6PM

6PM

to

7PM

7PM

to

8PM

8PM

to

9PM

9PM

to

10PM

Total

Sept 88 86 71 84 82 81 129 106 129 130 127 98 75 48 8 1342

Oct 94 99 82 88 64 68 101 90 290 85 109 54 56 35 1 1306

Nov 131 109 108 75 75 60 78 88 279 102 99 75 75 33 3 1389

Dec 167 113 103 92 90 97 83 83 277 112 100 54 35 41 1447

Avg. Passengers per Day

Avg. Passengers per Hour

Sept 53.68 3.8

Oct 52.24 3.7

Nov 57.88 4.3

Dec 57.9 4.2

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The bus stops that are used most often are as follows:

1. Mink Creek Rd. / Auttreaux Dr. (Percy Baxter School) 2. Scott Safety Centre 3. Staples 4. Allan & Jean Millar Centre 5. Westview Mobile Village 6. Midtown Mall / Whitecourt Library 7. IGA

A grant application for a provincial grant was also submitted in November 2014 for $1,255,354 from the Green Trip program offered by Alberta Transportation. The total of all expeditures was $1,883,220. If approved, the funds would be used to purchase our own transit buses, a new para transit bus, to provide storage at the Town shop and supply bus shelters and benches. The Town will be required to pay 33.3% of all expenditures and the province will pay 66.6% if approved. The following is a summary of the revenue received from Whitecourt Transit in 2014.

Month Total Cash Deposit

Tickets Used

Transfers Used

Check out my ride redeemed

Total Pass and Ticket Sales

Advertising Revenue

Total Revenue

Sep-14 $1,362.65 137

$1,640.00

$3,002.65

Oct-14 $1,445.65 220 9

$2,065.00

$3,510.65

Nov-14 $1,342.40 236 19

$2,135.00

$3,477.40

Dec-14 $1,648.70 252 28

$2,705.00 $1,500.00 $4,353.70 The Whitecourt Public Transit Steering Committee is encouraged by the growth of the Whitecourt Transit Service in 2014, The Committee will continue to evaluate and make changes to the service during the Pilot Project in 2015.

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Manager of Facilities

Randy Feist


Allan & Jean Millar Centre:

The Allan & Jean Millar Centre remains extremely busy from a maintenance standpoint both in

operations and staffing. Interestingly enough, one of the more major labour intensive jobs was

the same as the 2013 report, in which we again had to remove a large portion of the pool deck to

gain access to piping at a level of about 5 feet deep. After using Canadian Leak Detectors on two

different occasions, the leak was found to be located on the west end of the leisure pool island,

affecting operations of the leisure pool, lazy river, beach entry and the water slide, as they all use

the same source of water and piping. The repair was done in house and maintenance staff

worked several night shifts to avoid interruption with the public. Approximately one complete

dump box of concrete and fill was removed to get access to the broken lines.

The pool was shut down (November) for maintenance and replacement of the vinyl liner in

the leisure pool and lazy river. Most of the lining was covered under warranty by Murtha pools

as it has shown signs of wear since initial installation.

Several leaks were found and repaired on the roof of the field house. We have again noticed

a few more this spring. Leaking roofs are not uncommon on pre-manufactured low slope,

wide span buildings such as the field house. We will continue to monitor these leaks and

repair as we can each spring.

All pool pumps were totally rebuilt in 2014 with completely new wet ends as well as some of

the electric motors.

A large portion of the swimming pool deck was retiled. The tiled floors throughout the facility,

including all shower tiles in the men’s fitness room showers, were changed in 2014. Much of

the base is failing under the floor tiles in the facility and we are anticipating doing replacement

in pieces as areas are identified. In 2014, replacement costs were approximately $45,000.00.

Quality Stage and Drapery were contracted to come out and do a total overhaul on the gym

divider curtains. This included winch replacement and the installation of safety suspension

straps to ensure the heavy equipment does not pose a fall hazard on users.

Regular maintenance and preventative maintenance was completed throughout the facility by

maintenance and operations staff. This including extensive HVAC and mechanical

maintenance, custodial maintenance to a high standard using minimal staffing as well as

many repair projects, ongoing maintenance, concert and major event set up and tear down.

Page 58

Scott Safety Centre:

In 2014, we had one turnover in a full time staff member. Boyd McLeod left his position at the

arena to further his career in the Infrastructure Department. Full-time Operator, Cindy Dezan,

who was employed as an Operator Level 1 in the Allan & Jean Millar Centre, replaced Boyd. An

existing part-time Fitness employee, Kathleen Skrecek, filled her vacant spot at the Allan & Jean

Millar Centre. Both employees are excelling in their new positions and were welcome additions

to the new positions.

Miscellaneous projects were undertaken in the Scott Safety Centre throughout 2014 and were

done for the most part using our full-time staff. Projects included:

Repainting of all the Athabasca dressing rooms, co-ed change rooms, McLeod dressing

rooms, all hallways and entrances, referees rooms, Athabasca bleachers and walls, all

doors, outside of McLeod rink boards, all public washrooms, and all railings within the

buildings.

Built raised floors in McLeod players box to assist with the problem of ice buildup,

including the installation of skate-proof flooring

Removed and replaced all flooring in McLeod dressing rooms

Restrung and repainted all nets

Completed renovations in arena office to accommodate a staff break area

Built storage shelving in storage areas

Rebuilt top and bottom end of refrigeration compressors

Started installation of new condenser tower and water treatment conditioners for ice plant

cooling and condensing system

Serviced all HVAC and unit heaters and boilers

Installed a security cage in the restaurant around service counter

Worked with Wolverines to transition the old meeting room into the arena restaurant area

in exchange for retail space

Cleaned out area on west end of Athabasca rink for construction of new press box for

Junior A events

Had the Zamboni tore down for off-season maintenance as per schedule (the Zamboni is

due for replacement in 2016)

Installed an extensive surveillance and security system along with an access door control

system

Other Municipal Buildings:

Forest Interpretive Centre

New 300 foot treated boardwalk was built in front of the historical buildings as well as

several sets of stairs to units either being replaced or repaired

Ongoing scheduled maintenance as per plans

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Whitecourt and District Playschool

Regular scheduled maintenance

Roof scheduled for 2015 replacement

Carlan Services Community Resource Centre

New surveillance and security system installed including coverage for the Skate Park

Regular scheduled maintenance as planned, HVAC, boilers, painting, waxing, etc.

Whitecourt Fire Hall

The exterior of the building was totally repainted using in-house staff

Started retro-fitting some of the interior/exterior lighting to LED lighting

Regular scheduled maintenance

Whitecourt Public Library

Exterior of building was painted, again using in-house staff

Regular ongoing scheduled maintenance

Whitecourt Administration Building

All lower level exterior windows were replaced

Completion of interior renovations

Ongoing regular HVAC maintenance, etc.

Addition of a new security system for all levels of facility

RCMP Detachment

Constructed a partition wall between men’s and women’s change areas

Added exterior security lighting and security mirrors to building

Regular ongoing maintenance and requests

Page 60

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Community Services Department 2014 Year-End Report

Documents