Company Profile
CONTACT DETAILS:
Seagull Insurance Services Co. L.L.C. [email protected] www.seagulluae.net Page 01
MISSION:
To be the outstanding choice for Insurance Services at a global level with our-
BETTER THAN THE BEST PROFESSIONAL SERVICES.
VISION:
To cater to the increasing demand of global, especially U.A.E.’s insurance
sector due to greater Financial Stability at Individual and Corporate levels.
Seagull Insurance Services Co. L.L.C. [email protected] www.seagulluae.net Page 02
Seagull Insurance Services Co. L.L.C. [email protected] www.seagulluae.net Page 03
OUR EXPERTISE: OUR ASSOCIATES:
Regulatory Compliance Early Mover in terms of complying to regulation (Lic No : 74)
• Sound Financial Management
• Professional Competence ( Manpower)
• Fraud & Abuse Control
• Technology & Software
• Network Management
• Service Quality
Regulatory Compliance – Seagull Insurance Services
Seagull Insurance Services Co. L.L.C. [email protected] www.seagulluae.net Page 04
Mohammed Bin Rashid Establishment - Certificate
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Organizational Structure (Job Tasks and Responsibilities)
Chairman(General Manager &Internal Observer)
Mr. Hassan Obaid Saeed
Secretary & P.R.O.Mr. Fahad Ali AndouhMs. Rawan Amr
Concerned Officer & SPOC
Ms. Maryama ErrabiMs. Arshiya Iqbal
Operations / Compliance & Business DevelopmentMr. Hassan Obaid SaeedMr. Fahad Ali AndouhMs. Arshiya Iqbal
Audit & Finance DepartmentMr. Pradeep ChaturvediMs. Asmaa Abdelaziz,Mr. Faizan SiddiquiMs. Jomerie Turla
Administration & Human Resources DepartmentMr. Fahad Ali Andouh (P.R.O.)
Ms. Arshiya IqbalMs. Asmaa AbdelazizMr. Khurram Altaf HussainMs. Mumthas Shareef
Mr. Md. Faseeuddin (Assistant)
Business Development Department
Mr. Hassan Obaid SaeedMr. Mohamed HusseinMs. Arshiya Iqbal
Documentation Cycle Department - Claims, Cancellations & Archives
Ms. Arnnie Ayad
Ms. Jomerie Turla
Ms. Mumthas Shareef
Mr. Faizan Siddiqui
Mr. Khurram Altaf Hussain
General Insurance Department
Mr. Hassan Obaid Saeed Bakhit
Motor Insurance DepartmentMr. Hassan Obaid Saeed
Ms. Maryama Errabii
Mr. Khurram Altaf Hussain
Business Development Executives
Ms. Rajaa AbujaradMr. Ali Khazzar Ajeel SairMr. Abdul Rehman AseriMr. Walid MohamedMr. Laith Hisham
Mr. Sabri Abdel Khalek
Mr. Md. Niaz Khan
Mr. Md. Laiq Khan
Mr. Mahmoud Alaqad
Mr. Saeed AlaqadMr. Haidar Nazih
Mr. Ghassan Nazih
Mr. Halim Salim
Ms. Siham Benabid
Mr. Faisal Suleiman
Ms. Nargiza Yuldasheva
____________________
____________________
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Non-Motor Insurance Department
Mr. Hassan Obaid Saeed
Mr. Mohamed Hussein
Mr. Khurram Altaf Hussain
Ms. Arshiya Iqbal
Health & Life Insurance Department
Ms. Arshiya IqbalMr. Khurram Altaf Hussain
Ms. Arnnie Ayad
Ms. Mumthas Shareef
Ms. Rawan Muneer
Branches-
1. Sharjah: Ms. Khouloud AlouiMr. Aamir Aseri2. UMQ: Ms. Hana KhaledMr. Mirza Sajjad Hussain
I.T. Insurance Department
Mr. Khurram Altaf Hussain
Mr. Fahad Ali AndouhMr. Faizan Siddiqui
Internal Observer’s
Department
Mr. Hassan Obaid Saeed
Ms. Asmaa Abdelaziz
Ms. Arshiya Iqbal
Mr. Khurram Altaf Hussain
Seagull Insurance Services Co. L.L.C. [email protected] www.seagulluae.net Page 06
Code of Conduct“The insurance broking profession is about helping you to navigate the unavoidable complexities of insurance products and markets so you canappropriately manage the risks affecting you.”
~ David Wyner, President, 2013 – 2014,National Insurance Brokers Association of Australia
All the employees of Seagull Insurance Services Co. LLC abide by the Code of Conduct manual specifications. The below service standards apply to our Code of Conduct:
1. Comply with all the relevant laws.
2. Transparently manage any conflicts of Interest that may arise.
3. Clearly inform the clients about the updated insurance practices.
4. Clearly inform about the scope of our services.
5. Discharge our duties diligently, competently, fairly and with honesty and integrity.
6. Handle any money received in accordance with the relevant Anti Money Laundering guidelines.
7. Ensure that competency is well maintained and adequate training sessions are attended.
8. Respond to catastrophes and disasters in the timely, professional, practical and compassionate manner to cater to the Cancellation and Claim Assistance.
9. Ensure that we have an internal complaints and dispute handling process that meets the Code Complaints and Dispute process standards, Complaint Management Software.
10. Abide by the Insurance Authority’s issued Code of Conduct.
11. Avoidance of activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute.
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Code of Conduct
CODE OF CONDUCT
01. Public interest is
paramount02. Standards
of advice
03. Improving and
maintaining competence
04. Professional
qualifications
05. Compliance
06. Diligence07.
Professional and ethical standards
08. Conduct with fellow
professionals and regulators
09. Improving public
understanding of health insurance
10. Adherence to the Code of
Conduct
11. Reporting of breaches
by other PHIRs
12. Breaches of the Code
Conduct
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Complaint Management System
Seagull Insurance Services Co. L.L.C. [email protected] www.seagulluae.net Page 09
Customer Authorization Letter
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iBROKERMANAGEMENT
SYSTEM
eRECEIPTSYSTEM
Document Receiving
(K.Y.C. Form & Customer
Authorization Letter)
Document Processing
(1. Specialized Proformas)
Document Processing
(2. Policy Issuance)
Document Processing
(3. Accounts System)
Document Keeping & Destroying
Archive Management
System
Complaint Management
Software
Documentation Cycle
Seagull Insurance Services Co. L.L.C. [email protected] www.seagulluae.net Page 11
Seagull Insurance Services Co. LLC has the following well-developed, professional and diligent Software, Communication Devices, Programs etc…
We have the genuinely purchased software and branded systems-
• Microsoft Windows Server 2012 R2• Microsoft Windows Operating System 7, 8 and 8.1
• Microsoft Office 2010 and 2013
The below description is the tabular representation of our Software, Communication Devices, Programs etc…
Sr. # Software Name Software Type / Detail Version Software Company
1 Microsoft Windows Server Operating System 2012 R2 Microsoft
2 Microsoft Windows Operating System 7, 8 & 8.1 Microsoft
3 Microsoft Office Word, Excel, Outlook, Powerpoint 2007, 2010 & 2013 Microsoft
4 Adobe Acrobat Reader PDF Reader Pro DC, 11 & 10 Adobe
5 iBroker Insurance Broker & Archive System 3.0 Seagull’s I.T. Department
6 iAccount Maintain Finance In / Out 1.0 Seagull’s I.T. Department
7 Leave Management System H.R. 1.0 Seagull’s I.T. Department
8 Complaint Management Software Complaints Resolution 1.0 Seagull’s I.T. Department
9 Fingerprint Attendance System Biometric Attendance 4.8.8 ZKTeco.
10 XAMPP for Windows PHP, MYSQL 1.7.3 XAMPP, Apache friend
11 eReceipt System PHP, MYSQL, BOOTSTRAP, JQUERY 1.0 Seagull’s I.T. Department
The following details relate to network access security of our company:
1. The physical assets involving the Software, Communication Devices, Programs etc… and 2. The movable technology assets involving the Software, Communication Devices, Programs etc…
Software, Communication Devices, programs
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The combined description of our principal office and affiliate facilities:
SHARJAH BRANCHOffice No. 1
Al Tawash Bldg,
Abu Shagara
Sharjah - U.A.E.
Tel: +97 6 5509990
HEAD OFFICEShowroom # 2, Bu Haleeba Bldg.
P.O Box: 47499,
Al Nahda-2, Dubai - U.A.E.
Tel: +971 4 238 3444
Fax: +971 4 280 6806
UMM AL QUWAIN BRANCHKiosk # 1 & 3,
Emirates General
Petroleum Corporation,
Umm Al Quwain. - U.A.E
In addition to these, the management wishes to operate the two new legal branch officesat C.A.R.S. VTC, Deira Dubai and Ras Al Khaimah Muroor, RAK.
HEAD OFFICE
Seagull Insurance Services Co. L.L.C. [email protected] www.seagulluae.net Page 3
Office Specification (equipment - space - furniture)
SHARJAH BRANCH To strengthen the existing work force with well trained personnel
and the latest technology the management will inculcate smart
vision principles. We have the internal I.T. software, however we
aim towards the standards of ISO Certification soon.
We have the combined work experience of more than 200 years.
Teamwork
We aim to work towards mutual benefits
and service satisfaction of one and all.
UAQ BRANCH
Seagull Insurance Services Co. L.L.C. [email protected] www.seagulluae.net Page 3
Suggestions and Complaints will be appreciated at
[email protected]@seagulluae.net
Suggestions and Complaints
Professional code of conduct will be appreciated
Thank you …Seagull Insurance Services Co. L.L.C. [email protected] www.seagulluae.net Page 3