Company Presentation

2019

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MEHILÄINEN’S JOURNEY WITH OVER 100-YEAR-OLD FINLAND

1909-1940 1970-2010 2015-

• R. Löfqvist, A. Koskimies, W. Sipilä and K. F. Hirvisalo found Sairaala O.Y. Mehiläinen on November 6th 1909 in Helsinki.

• The company is named after the honeybee (Mehiläinen), which according to the Finnish national epic Kalevala has the power of healing.

• Mehiläinen moves its operations to Töölö hospital. Mehiläinen Töölö functions as a war hospital for the Finnish Red Cross, and is damaged by bombings.

• Mehiläinen broadens its services to include occupational health, and expands by acquiring the outpatient clinics of Hakaniemi, Kielotie and Forum.

• Finland experiences a deep depression. Mehiläinen’s turnover decreases significantly.

• Mehiläinen merges with Tohtoritalo from Turku, and begins to expand nationally. Mehiläinen also begins expanding into social services, and continues to grow and develop strongly.

• Mehiläinen becomes the market leader in social services and public healthcare services based on customer’s freedom of choice, and expands its private healthcare services to include dental health.

• Mehiläinen develops innovative digital health applications and value based contract models with the aim of radically improving the patient experience, measured health outcomes and cost efficiency of care.

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MEHILÄINEN’S YEAR 2018 IN BRIEF

OUR MISSION IS TO CREATE BETTER HEALTH AND WELL-BEING TO FINLAND

YOU AND YOUR FAMILY

comprehensive and individual care quickly

and smoothly

EMPLOYERYou maintain

your employees’ health, ability to work and

well-being

HEALTHCARE PROFESSIONAL

Meaningful work in an inspiring atmosphere

in which you can develop your skills

PUBLIC-SECTOR DECISION-MAKER

high quality public services in a customer-oriented and

cost-efficient way

SOCIETYTogether, we are

improving the health and well-being of the

aging population of Finland

ALWAYS THERE FOR YOU.

1.4.2019 6

OUR OPERATIONS ARE GUIDED BY STRONG CORE VALUES AND A CUSTOMER-ORIENTED CORPORATE CULTURE

VALUES

Culture of

quality

Culture of

actions

Culture of

openness

Culture of

cooperation

Skills and knowledge

Caring and responsibility

Partnership and entrepreneurship

Growth and development

CUSTOMER EXPERIENCE ON AN OUTSTANDING LEVEL

Net Promoter

Score (NPS)

• Mehiläinen measures customer experience within its healthcare services in real time with a well known and widely used NPS tool (Net Promoter Score).

• The NPS index measures customer loyalty, and the reading can be anything between -100 and 100. An NPS over 50 is considered excellent.

MEHILÄINEN’S NPS-INDEXTotal

88 Outpatient clinics, hospitals and Felicitas Mehiläinen

94 Hospitals88 Hammas Mehiläinen

EXAMPLES OF MEHILÄINEN’S DIGITAL SERVICES

DIGITALISATION AND ARTIFICIAL INTELLIGENCE TRANSFORM HEALTHCARE SERVICES – MEHILÄINEN IN THE VANGUARD

• Customers appreciate having choices, and new service channels introduce desired flexibility to support traditional services.

• The use of technology improves the customer experience by giving the physician more time for customer encounters and more efficient monitoring of the success of treatment.

• Increasingly often, artificial intelligence assists the physician to ensure uniform quality of the work with patients.

OmaMehiläinen webservice and mobile application – your online health information

Wellbeing Radar uses artificial intelligence – a risk-based situation analysis

Mehiläinen’s Compass tools help the employer

The objective of Mehiläinen is to provide high quality healthcare services that seamlessly fit the customer’s everyday life.

HEALTHCARE AND SOCIAL CARE SERVICES EVERYWHERE IN FINLAND

Mehiläinen provides extensive social care and healthcare services to private, insurance, corporate and municipal customers.

QUICK ACCESS TO GOOD CARE

MEHILÄINEN’S OUTPATIENT CLINICS AND HOSPITALS

• Provide general practitioner’s services, specialist services as well as occupational healthcare services all over Finland

57 outpatient clinics, 11 hospitals Over 750 000 customersand over 70 occupational in 2018

healthcare stations

• OmaMehiläinen and Digital Clinic are accessible on the internet and via mobile devices.

• Mehiläinen’s hospitals provide surgical services in the fields of orthopaedics, ear, nose and throat diseases as well as general surgery.

• Felicitas Mehiläinen provides infertility treatments.

OCCUPATIONAL HEALTHCARE MOVING FORWARD

MEHILÄINEN WORKING LIFE SERVICES

• Services to support management, workplace community and individuals

Over 14 000 employers Occupational healthcare services as customers cover more than 390 000 people

• Nearly 10% organic growth in 2018

• The modern occupational healthcare services provided by Mehiläinen emphasise engagement and the individual’s active role, digital services, management by data, quality, effectiveness, cost-efficiency as well as joint evaluation of the results.

HIGH-QUALITY DENTAL CARE FOR ALL

HAMMAS MEHILÄNEN

• Provides high-quality dental care services ranging from preventive care by dental hygienists to demanding specialised dental care

32 dental care clinics9 dental laboratories

• Hammas Mehiläinen is the only player in the field that covers all the areas of oral healthcare:

o private dentist and dental laboratory serviceso public personnel, outsourcing and emergency care

services.

QUALITY AND FREEDOM OF CHOICE FOR PUBLIC HEALTHCARE SERVICES

MEHILÄINEN’S PUBLIC HEALTHCARE SERVICES

• Primary healthcare:

24 public service health centres Population coverage over 250 000in 13 locations

• Staffing services: physician and nurse staffing services for municipalities, joint municipal authorities and hospital districts

• Mehiläinen Länsi-Pohja Oy: a joint venture with the municipalities of the Meri-Lappi region, includes Finland’s only outsourced central hospital as well as primary healthcare and rehabilitation services

• Kotipalvelu Mehiläinen: services provided in the home for the elderly, disabled and families, including meal, shopping and safety phone services, home care and treatment services as well as special services for the disabled and families

• Mehiläinen participates in the freedom of choice pilots at seven outpatient clinics.

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OUR MISSION IS TO IMPROVE THE QUALITY AND CUSTOMER FOCUS OF THE SOCIAL CARE SERVICES IN FINLAND

OUR MISSION:

The objective of Mehiläinen residential care services is to enable an individual good life for each resident.

OUR QUALITY PROMISE:

1. Safety

2. Individual care and support

3. Comfortable personal home

4. Tasty and healthy food

5. Sense of community and participation

CAREER OPPORTUNITIES FOR PROFESSIONALS –JOBS ALL ACROSS FINLAND

Mehiläinen both provides opportunities for professionals all along their career path and creates new jobs.

• Mehiläinen continuously trains and coaches its personnel. One example: a supervisor coaching programme in co-operation with Aalto Executive Education. The programme will run throughout 2019 and it may be the most extensive supervisor coaching programme in Finland yet.

• According to the personnel survey, Mehiläinen’s professionals are happy to come to work. They are excited about their meaningful work and feel that the goals are clear.

KEY INDICATORS

During 2018 Mehiläinen’s revenue continued growing and profitability stayed on a good level.

*Underlying EBITDA is operating profit before depreciation, amortization, impairment losses and items affecting comparability, and underlying EBITA is operating profit before depreciation and amortisationarisen in business combinations, impairment losses and items affecting comparability. EBITDA % and EBITA % have been calculated based on underlying EBITDA and underlying EBITA.

Growth from 2017

Growth from 2017

915,9 Meur

108,1 Meur

Revenue 2018

Underlying EBITDA 2018

+ 21,2 %

+ 16,5 %

MEHILÄINEN’S TAX FOOTPRINT 2018

THANK YOU!

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