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04/18/2023 Business Presentation 2
Agenda
Company Overview ………………………………………………………………………………………………………………. 3
Cloud Platform ……………………………………………………………………………………………………………..………. 4
RapidScale Products ……………………………………………………………………………………………………..………. 8
“We Care” Service ………………………………………………………………………………………………………………. 14
Case Studies ……………………………………………………………………………………………………….………………. 21
04/18/2023 Business Presentation 3
Company Overview
338%
2012
350%
2013
232%
2014
Reve
nue
Gro
wthFounded: 2008
Headquarters: Irvine, CA
• Enterprise and SMB Managed Cloud Services
• Hybrid Managed Cloud Services• 24x7x365 Managed IT Support
Managed Cloud• Global Cloud Platform Built for VARs,
MSPs, MSOs, Carriers, and IT Teams• Fully Integrated CloudPortal for Self-
Management
Cloud• Advanced Professional Services• Standard Professional Services• Basic Professional Services
Professional Services
United States• Irvine, CA• Sterling, VA• Dallas, TX
EMEA• London
(Q3, 2015)
APAC• Singapore
(Q4, 2015)
Ranked one of the “25 Coolest Emerging Vendors” of 2014
- CRN, July 2014
State-of-the-Art Cloud Facilities
Hypervisor
Backup/ Replication
Virtualized Desktop Tool Set
XenDesktopXenApp
Firewall
Email, Virtualized Desktop
Orchestration, CloudApps Engine &
AAP Protocol
EmailMulti-Tenant
Private, Dedicated
Standard O/S
04/18/2023 Business Presentation 5
CloudPortalServices Manager
Data Center monitoring
RapidScale Platform
04/18/2023 Business Presentation 6
Data Centers: SAS70, SSAE 16 Tier 3, Class 1
• On premise security guards, exterior security system, biometric system, including palm scanners and multiple badge security scanners with digital recorders
• All cages secured and locked• Colo-hybrid customer only allowed with
RapidScale employee
Transport/Access: • Cisco Routers & Firewalls. Citrix
XenApp using 256-bit AES encryption. SSL Encryption at 2048-bit.
Infrastructure: • Enterprise Virtual Firewall or
customer owned device
Storage: NetApp• Encryption- all data encrypted in
flight and at rest. All SANS have SED’s (Self Encrypting Drives)
Compliance: • HIPAA/PCI/Sarbanes-Oxley
CloudOffice:• End-user password
strength/resets
CloudSecurity
04/18/2023 Business Presentation 7
CloudCompliance
A Full-Scale Auditable System for the Compliance Dependent IndustriesRapidScale’s innovative Cloud Compliance tool is a user-friendly web based portal software solution which offers its clients an
easy, affordable way to prove they are in compliance with the standards and regulations of the industry they service.
PCIHIPAA SOX
Fully CustomizableInstead of being forced into our definition of what your business activities should be, we give you the power to customize your
processes in a manner that are appropriate for your enterprise. You can start your activities on-demand, by a set
schedule, or initiate them by using an online survey form.
Enterprise CollaborationEveryone in your organization will be
able to leverage the task management capabilities in Boost – and therefore will be able to collaborate in real time on the
activities you perform on a daily basis.
Comprehensive Audit TrailEach component of a completed task will be logged and accounted for. These logs can be
provided in a report for your review. By setting up activities consisting of work flow-enabled tasks to
track completion and pass/fail with audit trails, RapidScale’s clients can provide auditors with timely reports generated from within the tool
which will eliminate numerous man hours typically required for audit preparation.
04/18/2023 Business Presentation 9
What?Allows companies of all sizes to move their desktops into the cloud via RapidScale, which can then be accesses on any device over the Internet.
When?• Time to upgrade PC’s
• Employees want to bring their own devices
• IT Staff is always putting out fires
Why?• Minimize PC maintenance, support, and
life cycle management and enhancing data security, mobility, and productivity.
• Eliminate upgrading hardware, memory and disk space
RapidScale’s CloudDesktop (DaaS) solution allows organizations to move all their applications and desktop to the cloud. They are able to access their virtual desktop environment through an internet connection from any device, anywhere in the world.
CloudDesktop
04/18/2023 Business Presentation 10
What?Provides virtualized compute, storage, and networking in a utility model to help simplify the management of your IT infrastructure
When?For new organizations without the capital to invest in hardware or an organization needs to limit capital expenditure on IT and reinvest in other areas
Why?Flexible, Scalable, and Secure Enterprise infrastructure working for you at a fraction of the price
CloudServer (IaaS) eliminates the need to spend capital on upgrading physical hardware and move into an Operating Expense (OpEx) model. All hardware is virtualized and delivered on a per month subscription rate. The consumer does not manage or control the
underlying cloud physical infrastructure but has control over operating systems, storage, and applications.
CloudServer
04/18/2023 Business Presentation 11
What?Allows business to keep their production servers, storage and applications in-house but add offsite servers for back up and disaster recovery with business continuity in our secure infrastructure
When?• If losing critical data will affect your
business• Compliance requirements HIPAA, PCI,
Sarbanes-Oxley
Why?• Ability to fail applications over to the cloud
to ensure seamless end-user availability in the event of a failure
• Improved security• Frees up internal IT to work on revenue
generating projects
CloudRecovery (DRaaS) provides businesses with cost-effective disaster recovery services by offering critical storage based replication and recovery within a managed environment in the cloud. RapidScale’s data centers are Tier 3, Class 1 providing enterprise-level security.
CloudRecovery
04/18/2023 Business Presentation 12
What?Microsoft Exchange solution in a private/dedicated environment versus a multi-tenant hosted environment.
When?Option for those that want to harness the power of an Exchange server but don’t want to pay for a full server license or management costs and requirements.
Why?Help you free up valuable capital, IT staff, and other costly resources for more effective, strategic use within your organization.
CloudMail Enterprise features RapidScale 100% uptime guaranteed Microsoft Exchange solution within a private/dedicated environment. Within the dedicated environment customers have more control and flexibility over their solution.
Enterprise CloudMail
04/18/2023 Business Presentation 13
What?Provides a business with a fully comprehensive overview of their current infrastructure. Includes more than 1,000 data points.
When?During the initial phases of a RapidScale cloud migration, CloudDiscovery provides an end user with a full assessment and utilization report of their network and the infrastructure layout.
Why?This gives users the peace of mind that their infrastructure will be up and running correctly and efficiently once they have made the migration to the cloud.
CloudDiscovery allows users to get a full assessment of their current infrastructure and the data needed to achieve a successful migration to the cloud. It provides a user-friendly interface that lays out the configuration, desktop use information, and compute information
within their network.
CloudDiscovery
“We Care” Service• Our support team runs 24x7x365 to ensure that our customers always have access to a live person
located here in the United States. Our support is 100% domestic and is staffed with engineers providing levels 1, 2, and 3 support.
• We have a 70% first-call close rate on all trouble tickets
04/18/2023 Business Presentation 15
Our Team
“Austin is AMAZING! Goes the extra mile...literally! We were having melt-down on Saturday because we had no internet service or credit card machine service. Austin was patient, as made every effort to resolve issue over the phone. When we couldn't (on our end); he drove out to the restaurant. He fixed the problem in a snap! Like I said AMAZING!”
I was very pleased with the service I received yesterday, especially from Chris he made sure I was up & running and went the extra mile to keep me updated. He told me if I had issues the next day to call back and they will work on it right away.
95.7% Customer Approval Rating for Support
Engineering & Support • Managed Cloud
Support Team with 24x7x365 Support
• Basic to Advanced Engineering Support
• Call Center Escalations to RapidScale Cloud Engineer
Channel Leaders• Partner
Acquisition• Partner Support • Partner Quotes• Partner Training • Cloud Strategy• Order Oversight
04/18/2023 Business Presentation 16
Sales Engineers• In-Person
Meetings• Conference Calls• Cloud Roadmap • Cloud Design
Calls • Side-by-Side
Selling• Complex Order
Support
Account Manager• Customer
Retention• Upsells• Moves, Adds and
Changes
Cloud Team
04/18/2023 Business Presentation 17
Cloud Engineering Team
The Approach and StrategyCloud Engineering Team
• Cloud Architects • Designing and Implementing a global Cloud Infrastructure • Systems and Management • Training and Education
• Senior Cloud Engineers• Implementing internal and cloud infrastructure• Implementing and maintaining multi-tenant infrastructure• On-boarding assistance with client• Documentation of process and procedure
• Cloud Engineers• Maintaining internal, cloud, and multi-tenant infrastructure• Provision new clients• Gather technical details of order from clients, and coordinate with Senior Engineers• Provide expertise and consulting to Project managers
• Project Managers• Maintain project schedules• Communicates with clients through every step of the process• Liaison between engineers and client
Client First Strategy Engineering
2015 Client First Approach and StrategyBringing Enterprise IT business planning to the service provider model
• Approach• Client focus• Team-up approach• “Eating our own dog food”; a term used to reference a scenario in which a company uses its own
product to validate the quality and capabilities of the product• Excellence in enterprise grade systems, processes, and procedures
• Strategy• Continue to keep up with enterprise equipment, software, and buying cycles• Operation and management best practices• Build team skills and certifications• Shorten implementation time
• Weekly Reviews• Priority-setting team meetings• Client touch point meetings
• Quarterly Architecture Planning• Client Satisfaction
• Enabling businesses to succeed • Open and frequent communication• Problem-free implementation
04/18/2023 Business Presentation 18
04/18/2023 Business Presentation 19
Cloud Support Team
The Approach and StrategyCloud Engineering Team
• Level 1 Cloud Support Engineers• Geared towards first call resolution • User Account administration• Remote LAN testing
• Level 2 Cloud Support Engineers• Firewall management• Server administrator • Basic routing• Basic server and storage configuration
• Level 3 Cloud Support Engineers• Escalation point• Package and update new applications• Advanced routing• Advanced server and storage configuration
• Supporting Account Managers• Assist and maintain relationship after environment goes live• Trouble Ticket and SLA Reviews• Compute trending analysis• Application performance
04/18/2023 Business Presentation 20
Client First Strategy Support
Customer Calls Support Line
Customer Emails Support
Customer Creates a Ticket
Call Center Rep Attempts to Fix
Issue
Ticket is Auto-Generated
Viewed and Assigned by
Support
Customer Contacted and
Assisted
Issue is Fixed
If Customer Needs Further
Assistance, Ticket is
Escalated
Client First Approach and StrategyClient First Business Method for Managed Cloud
• Approach• Client satisfaction is my #1 goal• Team cohesiveness• Customer interaction • Building cloud knowledgeable experts through
entry-level positions • Strategy
• Work with a sense of urgency • Use client management applications that better suit
the needs of our customers• Increase responsiveness to tickets• First call resolution
• Weekly Reviews• Continued training and education and personal growth
• Quarterly Architecture Planning• Client Satisfaction
• 94% overall customer satisfaction rating per our surveys that go out with every trouble ticket• 65% first call resolution• Personal calls to all users who respond unsatisfied