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CHAPTER 1 INTRODUCTION Keeping pace with the winds of rapid industrialization that are sweeping Karnataka, MSIL is today resting on a strong footing of excellent performance coupled with rooted trust and confidence amongst its clientele. Mysore Sales International Limited popularly known as MSIL, is a marketing organization formed in 1966 to meet the marketing needs of Karnataka. Since then, the company has grown from strength to strength, to emerge as a dynamic marketing force with a national presence and international reach. A keen sense of business acumen, trade experience, managerial effectiveness and credibility are a few of the hallmarks of this marketing giant. And, its ability to manage a diverse range of products and services through innovative marketing strategies is the secrete of its success. In a business where the prime motivator is people, MSIL has developed flexibility in its thinking and management, enabling it to tackle every fresh challenge with 1
Transcript
Page 1: COMPANY PROFILE

CHAPTER 1

INTRODUCTION

Keeping pace with the winds of rapid industrialization that are sweeping

Karnataka, MSIL is today resting on a strong footing of excellent performance

coupled with rooted trust and confidence amongst its clientele.

Mysore Sales International Limited popularly known as MSIL, is a marketing

organization formed in 1966 to meet the marketing needs of Karnataka. Since

then, the company has grown from strength to strength, to emerge as a dynamic

marketing force with a national presence and international reach.

A keen sense of business acumen, trade experience, managerial effectiveness

and credibility are a few of the hallmarks of this marketing giant. And, its ability to

manage a diverse range of products and services through innovative marketing

strategies is the secrete of its success. In a business where the prime motivator

is people, MSIL has developed flexibility in its thinking and management,

enabling it to tackle every fresh challenge with an innovative approach. To stay in

rhythm with the changing tastes and values.

From a modest turnover of just Rs. 1.5crores in 1966, MSIL has today

achieved a turnover of Rs. 280 crores. And, is one of the very few public sector

undertakings to earn substantial profits continuously.

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1.1OBJECTIVES OF THE STUDY

This is a pre-determined study on MSIL, with specific objectives like:

Using and analysing the available information to determine the quality of

the performance.

To learn how the different divisions like Finance, Marketing, Personnel, etc

are co-ordinated and synchronized to meet the goals and objectives of the

organization.

To get acquainted to the real working environment in the organization.

To gain valuable knowledge and experience during the study

Finally, to gain a practical knowledge about the functions and working of

the company.

1.2 PURPOSE OF THE STUDY

1. The Performance and Functions of different business Organisations can be

evaluated in different methods in the area of marketing, finance, human

resources etc.

2. Each area of the evaluation is entirely different from one and the other; one

might influence the other tremendously. By conducting the analysis in different

area of operating insides (employees, managers), outsiders (shareholders,

general public, creditors, government etc). One can get an extremely valuable

and useful view of the enterprise and its operation in the form of a bird’s eye

view.

3. Evaluation of financial performance will serve as an eye opener to any

company and the company could understand its own position overtime.

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4. This study also helps us (students) to get practical knowledge about the

functions and working of the Organisation

CHAPTER 2

INDUSTRY PROFILE

ON

PAPER INDUSTRY

INTRODUCTION

The word paper is derived from the name of the reedy plant papyrus, which

grows abundantly along the Nile River in Egypt. In ancient times, the fibrous

layers within the stem of this plant were removed, placed side by side, and

crossed at right angles with another set of layers similarly arranged. The sheet so

formed was dampened and pressed. Upon drying, the gluelike sap of the plant,

acting as an adhesive, cemented the layers together. Complete defibring, an

indispensable element in modern papermaking, did not occur in the preparation

of papyrus sheets. Papyrus was the most widely used writing material in ancient

times, and many papyrus records still survive.

Overview

Industry Scenario - Why Priroty

The challenge for the Indian paper industry to meet the ever increasing demand

of paper, board and newsprint is getting crippled due to shortage of fibres in the

country. The future demand of paper is expected to grow from 5.6 MT at present

TO 9.5 MT in 2010 and 13 MT in 2015. Demand for creamwove paper is

expected to increase by 7-8%. Demand for different kinds of coated paper has

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increased by 8% in 2002, duplex board has recorded increase by 6.5%, kraft paper has

registered a 6% rise in demand and newsprint an impressive 10%.

Indian paper industry can be broadly classified into paper and paperboards and

newqsprint. The paper and paper board segment constitutes of cultural paper,

industrial paper, speciality paper. We will be treating newsprint as a separate

type of paper and it is dealt in detail in the last section.

The paper industry in India has a long history with the first mill being

commissioned in 1832. The number of paper mills in the past with average

capacity is as given in the table below.

Year No. of Mills

Installed capacity million ton

Average capacity ton

1950-1951 17 0.137 8,050

1970-1971 55 0.768 13,500

1980-1981 137 1.816 11,500

1990-1991 325 3.304 10,000

1999-2000 406 6.200 15,270

2001-2002 594 8.500 22,000 (approx)

Why a priority?

The Indian paper industry, reeling under liberal imports, price cuts and rising

input costs for the past three years, seems to be on a comeback trail. With the

firming-up of international pulp and paper prices, the domestic paper market

registered an upward trend.

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In South India, starting with ITC Bhadrachalam Paperboards Ltd (ITC-BPL) many

paper mills increased production and posted higher turnovers last year on

account of improved market conditions. For instance, The Andhra Pradesh Paper

Mills (APPM), The South India Paper Mills (SIPM), The Sirpur Paper Mills

(SPML), Delta Paper Mills (DPM) and the Coastal Papers (CP) have all posted

higher turnovers in 2001-2002.

Characteristics of Market

PAPER

Size of Market

The Indian paper industry is extremely fragmented. This industry structure is the

result of the past Government policies which encouraged the setting up of many

small mills with as low capacity as 1 ton per day.

Market Trend

The present domestic paper demand is 5.6 million tpa . Indian per capita

consumption of paper is 5 Kgs with an expected growth rate of 6-7% per annum

over the next 5 years. Paper consumption in India is expected to reach 9.5

million tonnes by the year 2010 and 13 MT by 2015. The capacity utilisation of

the industry presently is 67%.

Constraints

Paper manufacturing is a highly capital and energy intensive industry. The

manufacturing process demands considerable material handling skills as very

large quantities of raw materials are used as input. Paper manufacturing is also a

highly polluting process and requires substantial investments in pollution control

equipment. Typically, a grass root paper plant costs about INR 50,000 to INR

120,000 (£750-1800) per ton of capacity and the average is around INR. 60,000

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(£895) per metric ton. To achieve significant economies of scale the plant size

should be at least 3000 tonnes per annum, implying nearly Rs.1.8 billion (£27

million) of investment, with a minimum gestation period of two years

Demand Conditions

Demand for paper is strongly correlated with trends in GDP growth and increase

in per capita income (PCI). According to studies conducted by the UN, the

demand for paper increases by around 1.5-2.5% for every 1% increase in PCI.

This holds good even for India in the higher range in spite of year on year

variations in demand growth. Demand for paper is also influenced by other

factors like literacy rate, growth of service sector, advancement of printing

technology in the country, development of paperless transaction, development of

packaging industry, acceptability of substitutes, etc.

Different types of paper along with their usage, constitution of total demand and

expected growth rate is as given in table below:

Type of paper Main varieties Applications Expected growth rate (% of total

consumption) 2002-2003Cultural paper (46%) cream woven, maplitho, textbooks,

notebooks, 7-8% bond paper, Chromo paper office stationeryIndustrial paper

(48%) kraft paper ,paper board - wrappers, corrugated boxes, 6-7% paper board

- single layer liners, sacks and textile tubes board, multilayer board, packaging of

pharmaceuticals, duplex board, chromo board, cigarettes, match sticks, hosiery,

art board. food liquor, fruits juices, edible oils, engineering products, consumer

durables.Speciality paper (4%) security paper, grease proof currency, wrappers,

labels 10% paper, electrical grades of paper Newsprint (2%) glazed, non-glazed

Printing of newspapers & magazines 10%

Supply Conditions

The installed capacity of paper mills in the country has increased from 0.137

million tpa in 1951 to more than 8 million tpa in 2002. Paper and paperboard

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capacity increased only 0.6 percent in 1999 and 1.3 percent in 2000, compared

with an annual average of 2.1 percent during the 1991 to 2000 period. The 41st

Annual Survey of Paper, Paperboard and Pulp Capacity and Fibre Consumption

projects capacity to rise at an annual average rate of 0.7 percent in the next three

years, specifically 0.8 percent in 2001, 0.9 percent in 2002 and 0.5 percent in

2003.

Capacity in this report includes some machines that have already been, or soon

will be, closed, but do not meet the survey criteria for removal , namely, that mills

and machines must be dismantled or closed for at least a year before their

capacities are removed from the survey base.

Best regions and capability

The geographical spread of the industry is given in the following table.

State Number of Mills Andhra Pradesh 39 Assam 2 Bihar 7 Chattisgarh 9 Gujarat

91 Haryana 17 Himachal Pradesh 7 Jammu & Kashmir 1 Jharkhand 2Karnataka

19 Kerala 13 Madhya Pradesh 27 Maharashtra 90 Nagaland 1 Orissa 6

Pondicherry 7 Punjab 73 Rajasthan 10 Tamil Nadu 37 Uttar Pradesh

94Uttaranchal 16 West Bengal 26 Total Mills 594

Demand-Supply

The demand for paper has gone up. But availability of raw materials like hard

wood, bamboo, wheat and rice straw, bagasse, grass and wastepaper, being

low, import of finished paper is likely to increase.

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CHAPTER 3

COMPANY PROFILE

INTRODUCTION

Keeping pace with the winds of rapid industrialization that are sweeping

Karnataka, MSIL is today resting on a strong footing of excellent performance

coupled with rooted trust and confidence amongst its clientele.

Mysore Sales International Limited popularly known as MSIL, is a marketing

organization formed in 1966 to meet the marketing needs of Karnataka. Since

then, the company has grown from strength to strength, to emerge as a dynamic

marketing force with a national presence and international reach.

A keen sense of business acumen, trade experience, managerial effectiveness

and credibility are a few of the hallmarks of this marketing giant. And, its ability to

manage a diverse range of products and services through innovative marketing

strategies is the secrete of its success. In a business where the prime motivator

is people, MSIL has developed flexibility in its thinking and management,

enabling it to tackle every fresh challenge with an innovative approach. To stay in

rhythm with the changing tastes and values.

From a modest turnover of just Rs. 1.5crores in 1966, MSIL has today

achieved a turnover of Rs. 280 crores. And, is one of the very few public sector

undertakings to earn substantial profits continuously.

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History of MSIL: The government of Karnataka, a pioneer in industrial promotion and growth, felt

the need of organization to manage the marketing needs of the growing

industries in the state. And, in march 1996, a unique concept of marketing

enterprise in the public sector was born in Bangalore-MYSORE SALES

INTERNATIONAL LIMITED.

Since then MSIL, has grown from a humble trading house to a vibrant multi-

product, multi-dimensional marketing export house, offering a wide range of

products and services.

The changing consumer profile has molded the activities MSIL, making it enter

new and challenging fields. Thereby diversifying its operations and broadening its

horizons. The company, now with a national marketing presence has crossed an

annual turnover of Rs.2000 million.

In the late ‘60s, MSIL was established as a novel concept in the sector-a

centralized marketing unit for various products of the State. With its subsidiary

advertising company Marketing Consultants & Agencies Ltd., MSIL provides a

comprehensive range of marketing and advertising services.

By the late ‘70s, having established its capabilities, MSIL began to extend its

operations beyond marketing – in managing special projects for the government.

Like the distribution of imported cement during nation-wide shortage and export

of white rice during a year of surplus. Manufacture and distribution of notebooks

for students, management of the Bangalore Air Cargo Complex – functioning as

custodians for customs cargo. Each one of these activities required a new kind of

expertise as well as infrastructure. And, MSIL managed each activity with

dedication.

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In the ‘80s, MSIL entered the consumer durable market through its hire-purchase

scheme-MSIL Homaker. And, with the MSIL Tours & Travels Division, it started

meeting the travel requirements of a large number of officials.

The early 90s saw MSIL streamline the distribution of Indian Made Foreign

Liquor (IMFL) in the State.

Status of MSIL:

Earning profits since inception

Well-built up reserves

No trade union problems

No major liabilities except working capital limits

Thin equity base

Concurrent revenue yielding operations

Diversified activities

Activities at MSIL:

1) Bangalore Air Cargo Complex: Handling export/import cargo.

2) Paper Division: Sale of “Vidya” and “Lekhak” notebooks and stationery.

3) Lottery Division: Sale of Karnataka State Lottery tickets.

4) Liquor Division: Sale of Liquor.

5) Arrack Division: Manufacturing and supplying arrack.

6) Tours &Travels Division: Booking of domestic Air Tickets for

Government.

7) Hire Purchase Division: Hire Purchase scheme applicable to

government employees for home appliances, 2 & 4 wheelers.

8) Silk Showrooms: Sale of fine Silk Textiles.

9) Industrial Products Division: Sale of ‘HOT SPRING’ Solar Water

Heaters.

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10) Financial Services: Leasing operations and mobilizing fixed deposits for

KPCL.

National Presence:MSIL Marketing Network

Head Office Branch Office Sales OfficeHead Office: the head office is situated in Bangalore

MSIL House 36, Cunningham Road Bangalore-560 052

Branch Office:With branch offices in Delhi, Mumbai and Chennai and a network of sales offices

across the country, MSIl has the ability to reach people all over India and abroad.

Delhi Chennai Mumbai

Sales Office:The sales office is spread in different parts of the country there are 31 sales

office from Jaipur, Dehra Dun, Salem, Cochin, Bidar, Bellary and so on.

Beyond Profits:

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Going Beyond the books of credits and balances, MSIL has always supported

projects with social obligations. Contributions to hospitals, educational institutions

and cultural organizations have made MSIL a caring corporate.

MSIL has also drawn up a long-term plan to revive the rich cultural tradition of the

State. Towards this end, MSIL has instituted an annual state-level light music

competition for students titled ‘MSIL Nityothsava’, which evoked an

overwhelming response.

Also, an exclusive Art Camp was organized where 15 well-known artists from all

over India were invited to create new paintings. It is an annual event attracting

renowned artists.

Looking Forward:MSIL – a consumer-oriented business house, takes on every challenge with

enthusiasm. And finds innovative solutions, by diversifying appropriately and

updating constantly. With progressive policies and strict financial discipline, MSIL

is poised for a quantum leap in the days ahead.

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3.1 GOALS AND OBJECTIVES OF THE COMPANY

1) To carry all kinds of Agency business.

2) To carry in guarantee and indemnity business relating to any

products/manufacturing.

3) To buy, sell, import, manipulate, prepare for market and deal in

merchandise of all kinds and generally to carry on business as merchants,

importers and exporters.

4) To establish offices, godowns, showrooms, exhibitions, art galleries,

factories, manufacturing and repairing centers in any part of the world.

5) To act as agents, brokers and trustees for any person or company.

6) To promote commerce in relation to industrial undertakings in India and

abroad.

7) To acquire and takeover the existing business manufacturers and dealers

in leather goods carried on under the name and style of “The Mysore Chrome

Tanning Company Ltd., Bangalore”

8) To carry on the business of manufacturers of and dealers in leather

dresses, counters, tanners, makers of leather goods.

9) To take over the existing shipping business carried on under the name

and style of “Karnataka Shipping Corporation Ltd., Bangalore” and carry on the

business of shipping.

10) To carry on the business of manpower export, recruitment agents,

placement services, personnel management and management consultants, HRD

consultants and other allied activities.

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11) To carry on the business of leasing and hire purchase financing.

12) To carry on the business of agents/dealers in stores of exporters and

importer of all kinds of perishable items.

3.2 ORGANISATION CHART

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Page 16: COMPANY PROFILE

3.3 VISION AND MISSION OF THE COMPANY

VISION

1. To be the number one organization in the field of marketing and

distribution.

2. To increase the number of divisions.

3. To expand the branches outside the state.

4. To provide more and more services to the government employees.

5. To increase the population of customers to the credit of MSIL.

MISSION

MSIL – a consumer-oriented business house, takes on every challenge with

enthusiasm. And finds innovative solutions, by diversifying appropriately and

updating constantly. With progressive policies and strict financial discipline, MSIL

is poised for a quantum leap in the days ahead.

MSIL is coming up with many schemes and policies to increase the customer

satisfaction.

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CHAPTER 4FUNCTIONAL AREAS

4.1 FINANCE AND ACCOUNTS DEPARTMENT

The finance and accounts department manages finances of the company, like

raising capital loans etc. The accounts function records all the financial

transactions and maintains all the proper accounts of income, expenses. The

department also takes care of the payroll preparation and processing of the same

for the employees of the entire organization every month. The finance and

accounts department has its branches in all the major functional divisions of the

organization.

At present, most of the documents like Invoicing, preparation of material inward

slip, delivery challan, stock ledger etc., are being done manually at all the depots

of the concerned divisions.

The division has well experienced personnel to handle conversion accounting,

cost accounting and financial accounts. One complaint in this functional area is

limited exposure to computer environment.

FINANCIAL, ACCOUNTING & MIS:

Some of the divisions at MSIL like the paper division, Bangalore Air Cargo

division, Industrial products division, Tours & Travels division, etc are operating

as profit centers and maintains divisional accounting system. The divisions are in

the process of implementing “online computerization” programme. At present,

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most of the documents like Invoicing, preparation of material inward slip, delivery

challan, stock ledger etc., are being done manually at all the depots.

FINANCIAL PERFORMANCE

BALANCE SHEET AS AT MARCH 31,2003

SCHEDULE PREVIOUS CURRENT SOURCES OF FUNDS SHARE HOLDERS FUNDS NO YEAR YEARCAPITAL 1 366623000 36623000SHARE APPLICATION MONEY 165143000 239776000RESERVES AND SURPLUS 2 712782744 652335373DEFERRED TAX LIBILITY (NET) --- 76345958

914548744 1005080331

LOAN FUNDSSECURED LOANS 3 99056967 50984598UNSECURED LOANS 270110298 200185956

369167265 251170554TOTAL 1283716009 1256250885

APPLICATION OF FUNDSFIXED ASSETS 5GROSS BLOCK 535822642 518513581LESS DEPRECIATION 216962001 236061986NET BLOCK 318860641 282451595CAPITAL WORK IN PROGRESS 16969313 11126169

INVESTMENTS 6 61705500 68304500CURRENT ASSETS LOANS AND ADVANCESINVENTORIES 7 446916897 466561754STOCK WITH HIRERS 8 180541883 186662510SUNDRY DEBTORS 9 374365988 431609984CASH AND BANK BALANCES 10 118280791 113727124OTHER CURRENT ASSETS 11 1404706 1666430LOANS AND ADVANCES 12 356244222 376485758TOTAL 1477754487 1576713560LESS CURRENT LIABILITIES AND PROVISIONSLIABILITIES 13 540115788 577872342

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PROVISIONS 14 51458144 104472597591573932 682344939

NET CURRENT ASSETS 886180555 894368621

TOTAL 1283716009 1256250885

P & L ACCOUNT FOR THE YEAR ENDED MARCH 31,2003

SCHEDULE 2001-02 2002-03INCOME NOSALES 3210401847 3168476334COMMISSION AND SERVICE CHARGES 194634599 201960417OTHER INCOME 15 164724715 162765725EXTRA-ORDINARY INCOME 10902736 --ACCRETION/DECRETION 16 -24312096 11374233TO STOCK 3556351801 3544576709

EXPENDITURECOST OF MATERIALS 17 2769109888 2859518175PACKING AND FORWARDING 9862636 11531098MANUFACTURING,SELLING AND ADMINISTRATIVE EXPENSES 18 505237985 484389944FINANCIAL EXPENSES 19 46247060 39504945DEPRECIATON 5 67137640 71920041DONATION 6295000 4525000

3403890209 3471389203PROFIT BEFORE TAX 152461592 73187506PROVISION FOR TAX 27500000 49200000CURRENT DEFERRED -- -22321100PROFIT AFTER TAX 124961492 46308606PRIOR PERIOD ADJUSTMENTS 20TAX RELATING TO EARLIER YEARS 466630 2371585EXPENSES 1890102 -479964

2356732 1891621BALANCE B/F FROM LAST YEAR 89284 694AMOUNT AVAILABLE FOR APPROPRIATIONS 122694144 44417679

APPROPRIATIONSDIVIDENDPROPOSED DIVIDEND-SUBJECT TO TAX 5493450 5493450INCOME TAX THERE ON 0 703848TRANSFER TO GENERAL RESERVE 117200000 38219000

122693450 44416298BALANCE CARRIED TO BALANCE SHEET 694 1381

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DIVISIONS 2002-03 2001-02

LIQUOR 20763.4 20716.11ARRACK 3794.8 3797.55CONSUMER PRODUCTS/EXPORTS 1090.21 1188.67INDUSTRIAL PRODUCTS 1425.34 1018.51PAPER 1994.65 2165.8LOTTERY 4545.67 4757.6HIRE PURCHASE 1040.94 1159.74TOURS & TRAVELS 502.26 395.04OTHERS 368.41 2921.25

TOTAL TURNOVER 355525.7 38120.27DIVISIONWISE TURNOVER

(Rs. In Lakhs)

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THREE YEARS PERFORMANCE

FINANCIAL HIGLIGHTS FOR THREE YEARS

2000-01   2001-02   2002-03

NET WORTH 7046.74 9145.49 9287.34

PAID-UP CAPITAL 366.23 366.23 366.23

SHARE APPLICATION MONEY 723.8 1651.43 2397.76

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RESERVES & SURPLUS 5956.71 7127.83 6523.35

BORROWINGS 1111.31 990.57 509.85

NET FIXED ASSETS 2767.56 3358.3 2935.78

TURNOVER 28447.98 38120.27 35525.68

PROFIT BEFORE TAX 1665.17 1501.05 712.95

DIVIDEND 15% 15% 15%

NET EARNINGS AFTER TAX 288.12 334.78 121.28per share in Rs.

NET WORTH 1924.13 2497.2 2535.93per share in Rs.

SUMMARISED BALANCE SHEET FOR THREE YEARS

        2000-01   2001-02   2002-03

OWN FUNDS

SHARE CAPITAL 1090.03 2017.66 2763.99RESERVES & SURPLUS 5956.71 7127.83 6523.35DEFERRED TAX LIABILITY (NET) 763.46

TOTAL 7046.74   9145.49   10050.8

LOAN FUNDS

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SHORT TERM LOAN 3678.98 3691.67 2511.71FUNDS EMPLOYED 3678.98 3691.67 2511.71

TOTAL 10725.72   12837.16   12562.51

APPLICATION OF FUNDS

FIXED ASSETS 2767.56 3358.3 2935.78INVESTMENTS 484.75 617.05 683.04WORKING CAPITAL 7473.41 8861.81 8943.69

TOTAL 10725.72   12837.16   12562.51

SUMMARISED PROFIT & LOSS ACCOUNT FOR THREE YEARS

        2000-01   2001-02   2002-03

TURNOVER 28447.98 38120.27 35525.68

GROSS INCOME 6784.96 7647.77 6694.1

SELLING & ADMINISTRATIVE 4383.7 5013.74 4857.26EXPENSES

INTEREST 186.73 436.57 367.21

DEPRECIATION 510.82 671.38 719.21

PROVISION/WRITE OFF 38.54 25.03 37.47

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TOTAL       5119.79   6146.72   5981.15

PROFIT BEFORE TAX 1665.17 1501.05 712.95

PROVISION FOR TAXATION 610 275 268.79

PROFIT AFTER TAX 1055.17 1226.05 444.16

PROFIT BEFORE TAXFor 5 Years From 1998-99 to 2002-03

(Rs. In Lakhs)

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RESERVES AND SURPLUSFor 5 Years From 1998-99 to 2002-03

(Rs. in Lakhs)

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The Division-wise FINANCIAL PERFORMANCE is detailed below:

LIQUOR DIVISION:

The liquor division achieved turnover of Rs.20763.40 lakhs during the year under

review. During the year, the performance was satisfactory, inspite of unfriendly

market conditions.

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The State government has formed the Karnataka State Beverages Corporation

ltd., for channelising the sale of liquor in the State with the result the liquor

business of your Company ceased to continue from 1.7.2003. The wholesale

business in Bangalore has also been discontinued from 1-07-2003. A majority of

the staff attached to the erstwhile liquor business of your company has been

taken on a deputation basis by the said new corporation.

ARRACK DIVISION

The division achieved a turnover of Rs.3794.80 lakhs during the year under

review as compared to Rs.3797.55 lakhs achieved during the previous year. The

division exercised adequate control to contain the production wastage to a bare

minimum as in the previous years and to sell fully matured arrack to the

maximum extent.

INDUSTRIAL PRODUCTS DIVISION

The division achieved a turnover of Rs.1425.34 lakhs during the year under

review and the main contribution came from sale of “HOT SPRING” solar water

heating systems.

PAPER DIVISION

The paper division recorded a total turnover of Rs.1994.65 lakhs during the year

under review compared to Rs.2165.80 lakhs achieved during the previous year.

The decline in turnover was due to unfavourable market conditions. The division

achieved a turnover of Rs.197.39 lakhs for stationary products as against

Rs.257.20 lakhs during the previous year.

LOTTERY DIVISION

The lottery division’s performance during the year under review was Rs.4545.67

lakhs as against Rs.4757.60 lakhs achieved during the previous year. The gross

revenue to the State Government stood at Rs.1167.92 lakhs as against

Rs.1219.85 lakhs during the previous year.

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HIRE PURCHASE DIVISION

The hire purchase division achieved a turnover of Rs.1040.94 lakhs during the

year as compared to the achievement of Rs.1159.74 lakhs during the previous

year. The reduction in the limit of loan allowed to group D employees, restriction

imposed to the employees of certain department due to heavy overdues and also

the reduction in two-wheelers sales due to stiff competition from other finance

companies including commercial banks are attributable to the overall reduction in

the sales.

TOURS AND TRAVELS DIVISION

The division achieved a turnover of Rs.502.26 lakhs as against Rs.395.04 lakhs

achieved during the previous year registering a growth of 27%. The division has

been accredited with IATA recognition. The division introduced KSRTC online

booking services and also group bookings of conducted tours and packages

through its tour operators during the year under review.

BANGALORE AIR CARGO COMPLEX

The division earned revenue of Rs.1952.74 lakhs during the year under review

as against Rs.1709.75 lakhs during the previous year.

4.2 PERSONNEL DEPARTMENT

MSIL has a separate department for monitoring the human resource of the

organization i.e., the Personnel Department. The total strength of the

organization is 674 employees.

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The personnel HR department of MSIL concerns itself with the task of ensuring

that people working for the company are always physically and mentally fit and

competent. It develops/evolves policies & procedures and communicate such

policies to its employees, takes care of recruitment, training, salary and benefits

planning, motivation of staff etc.,. It also takes care of the salary/wage

preparation, maintenance of attendance, leave and personnel records. The

department also ensures the security and safety of the organization by

interfacing the security department.

SWOT Analysis of the Manpower at MSIL:There are about 674 skilled, and experienced employees at MSIL working for

past many years.

Strength:Experienced personnel in relevant field.

Weakness:Disproportionate composition of personnel in relation to functional areas.

Opportunities:a) To train the man power in specific functional areas such as sales, accounting,

quality assurance, inventory management, computers etc., so that

disproportionate composition of personnel is overcome at intra & interdivisional

levels. This enables job enrichment as well as job rotation.

b) Induction of skilled personnel in relevant areas of operation at appropriate

levels by way of:

Recruitment

Deputation

Indirect Induction i.e., like dealer sales representatives in respect of sales

function, involvement of third party inspection in respect of quality assurance etc.

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Threat:1. Resistance to change.

2. Policies of the Government.

General Functions of the Personnel department:a) Recruitment

b) Reservations

c) Induction

d) Placement

e) Keeping track of Service Records

f) Increments

g) Transfers and Promotions

h) Retirements.

Wage and Salary Administration: It keeps track of the-

Attendance

Leave records

Preparation of payrolls

Salary advances

Statutory deductions-PF, ESI

Voluntary deductions

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Welfare Scheme:MSIL has personally provided with many welfare schemes to the employees for

their benefits, to encourage them to work better and to accomplish the

company’s functions and goals. They include:

Medical Benefit

Accident Scheme

Group Savings Scheme

Super annuation for officers risk, EDLI scheme

Medical Scheme:In case of emergences like open-heart surgery, etc the entire expense is borne

by the company.

Incase of non-emergency maximum limit of Rs.1.5 lakhs is granted.

For the employees dependents 50% of the expense is reimbursed.

Recruitments:In the year 1986, government of Karnataka has banned on the recruitment

programme of MSIL. Since then there is no recruitments happening in the

company. Presently limited recruitments are open to the SC/STs. Last year out of

the 21 vacancies in the company only 19 were filled up. MSIL has its own rules of

Recruitment process.

Salaries: Salaries to the employees are paid as per the fixed salary scale given by the

government, which is as under:

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Staff Salary Scale:

Category I - 2500-50-2700-75-3450-100-4450-125-4825

Category II - 2850-75-3450-100-4450-125-5325

Category III - 3225-75-3450-100-4450-125-5700-150-6300

Category IV - 3750-100-4450-125-5700-150-7200-200-7400

Category V - 4250-100-4450-125-5700-150-7200-200-8200

Category VI - 5200-125-5700-150-7200-200-8800-260-9580

Officers & Executives Salary:

O1 – 6450-150-7200-200-8800-260-10880-320-11840

O2 – 8600-200-8800-260-10880-320-13440

E1 – 10620-260-10880-320-13440-380-14960

E2 – 11840-320-13440-380-14960-440-16720

E3 – 13440-380-14960-440-16720-500-18720

E4 – 13820-380-14960-440-16720-500-19720

Other Benefits:Apart form salary and frienge benefirs like PF, gratuity, Medical allowance,

Insurance and Incentives, employees are also provided with other benefits like:

Education allowance

Paper allowance

Tea/coffee and snacks

Canteen, etc

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Benefits given to the Executives are as follows:

Flats/Housing

Conveyance-cars

Telephone/mobile phones

Others

Employee Motivation in the organization:In order to motivate the employees in the organization to work better apart from

salary and allowances the above said benefits are provided to them. Incentives

are given to the employees depending upon the volume of the turnover in the

organization.

Sick Leave & Paid Leave:Basically three types of leave are provided to the employees:

1. Casual leave

2. Sick Leave

3. Other leaves - paid leave, etc.

Facilities to the Women Employees:MSIL’s Women’s Association works on the well being of the women employees

on the job. On the request of this association a lady medical representative is

being appointed for their examination. All the requests, desires of this association

is fulfilled by the management.

TRAINING AND DEVELOPMENT:

Training acts as an important activity in any organization. It is the process of

imparting the knowledge to the employees. Well-trained employees are the

assets of the organization.

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MSIL is not involved in much of the training activities. MSIL provides training to

its employees once in a year, and a gap of 5 years is given between each

training and if need arises the training is provided as per the need.

From past 2-3 years MSIL is providing training for Marketing and Administration

fields.

Trainings provided: In-house training i.e., training within the working environment

External training i.e., outside the work place wherein special seminars,

programs lectures, workshops and other management programmes are given by

the professionals from the IIM, XRIL, TATA, etc.

Professional training is given by employing professionals in specific fields.

Computer training is being given to all the employees irrespective of the

staff and the Executives.

The Government is also giving free training to the employees.

LABOUR UNIONS:

There are 2 trade unions in MSIL, which handles the grievances of the

employees and the officers. The employees themselves elect these unions. They

work on all the activities related to the employees, their salaries and other

welfare benefits of the employees. They arrange meetings with the management

regularly to discuss on all the matters relating to the employees.

The major problem is the inter-union rivalry arising because of the existence of

the two unions, wherein the strength in the first union is 560 and 20 in the other

union.

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3.3 MARKETING/SALES DEPARTMENT:

Marketing is the heart of MSIL. All its activities begins and ends with marketing.

MSIL is into marketing of note books, stationeries, lottery tickets, solar water

heaters, silk etc.Marketing in MSIL is done through various depots spread allover

the state. MSIL has efficient sales executives, sales representatives.

The department identifies the needs of the customer. Functions such as Market

Research, Advertisements, Sales promotion and corporate communications are

part of this department for each of its functional divisions. This department is the

core of the entire organization.

ADMINISTRATION DEPARTMENT:

The department is concerned with administrative functions like handling of paper

work involving data capture, information retrieval, processing and recording data,

handling inward and outward mail, payment of telephone bills, maintenance and

upkeep of office equipments like Air-conditioners, telephones, computers etc., it

looks after vehicle maintenance and the proper utilization of the staff involved in

these activities throughout the organization. The department also gives

importance to cleanliness of the entire office premises by keeping it neat and

clean.

ESTATE DEPARTMENT:

The estate department of MSIL is responsible for overall maintenance of

organizations building. It supervises and overseas the use of space. So, that

maximum productivity and effectiveness may be achieved at minimum cost. It

also sees to the payment arrangement of the office premises-with good interior

decoration and lighting, comfortable seating etc.

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SECURITY DEPARTMENT:

The security department ensures the physical security of the organizations

assets. It also see to the safe custody of goods at various godowns, stores and

depots located at different places. The department ensures the observance of

safety precautions/measures to avoid accidents. Shift timings for security

personnel’s is planned by the department. If necessary, round-the-clock security

is arranged by the department.

EDP DEPARTMENT:

This department deals with the computerization operations of the task in some

fields like processing of payroll or any of the finance and accounts functions.

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3.4 VARIOUS DIVISIONS AT MSIL

MSIL’s operations are divided into distinct divisions-

Each self-sustained but working towards, and in harmony with,

A common corporate philosophy.

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PAPER DIVISION

AIR CARGO DIVISION

MSIL

SILK SHOWROOMS

EXPORT DIVISION

TOURS & TRAVELS

HIRE PURCHASE

CONSUMER PRODUCTS INDUSTRIAL

PRODUCTS

LIQUOR DIVISION

LOTTERY DIVISION

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PAPER DIVISION

Concern for students

MSIL’s association with the student community dates back to 1977 when the

company was entrusted with the responsibility of distributing subsidized not

books. A special marketing programme was conceptualized and thus the brand

‘Lekhak’ was born. Subsequently, ‘Lekhak’ became the brand leader and a

household name for note books in Karnataka. As an extension of this brand, a

complete range of school and office stationery was also introduced. Keeping in

true with the times, the division also offers computer stationery. MSIL’s

involvement with students was further strengthened through the popular “Lekhak

Student of the Year contest”.

The ‘Vidya’ notebooks have carried on this tradition of quality at reasonable

prices and have also emerged as the brand leader in the current scenario. The

recent addition of a range of colourfull schoolbags in various sizes and attractive

designs have now been making waves. During the peak season, this division

brings notebooks within easy reach of the students by operating special depots.

The notebooks are manufactured by over 100 small-scale industries, which

create employment to a large number of skilled labourers.

Cargo Complex. Operations at this new Air Cargo Complex are expected to start

by end of December 2001.

The Company encourages the supply of notebooks directly to schools/colleges

and co-operative societies. These notebooks have not only made deep inroads

into Tamil Nadu, Kerala and Maharashtra but are also exported to several South

African countries.

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Paper Division Preamble: The paper division started its small beginning in the year 1974 under 20 point

economic programme initiated by central government. Under this programme,

the Central government allotted certain quantity of concessional paper for the

use of student community. The Concessional paper was used for conversion of

notebooks and was sold to the students of Karnataka at a concessional rate.

Since this was a social service to the student community, MSIL took up the work

in the right earnest and continued the committed service to the student

community even to this date, which is more than what the state government

expected MSIL to do. However, during the late 80’s the supply of concessional

paper also was completely stopped by the central government. This provided an

opportunity to launch `VIDYA` brand of notebooks in place of “LEKHAK”. The

VIDYA unlike the LEKHAK was altogether a new brand made out of paper

purchased in open market and was priced competitively keeping in mind the

quality attributes of this product.

Unlike LEKHAK notebooks, which were being sold only to the license holders, it

was required to develop different marketing system for VIDYA brand of

notebooks. The company therefore, appointed stockiest network all over

Karnataka to ensure that the secondary distribution is done by MSIL stockiest

and representatives to enable the students to get their requirement of VIDYA

notebooks from the nearest retailer. The company in their fold 262 stockiest who

have successfully contributed to the marketing of VIDYA notebooks over past 2

decades. MSIL paper division has expanded its operation not only in school

stationery segment but also in office

Stationer segment and is effectively catering to the various needs of our

consumers.

The LEKHAK stationery products are well known for the quality as it has

affordable price. These are being manufactured/ procured through various

converters/suppliers appointed under government sponsored `VISHWA`

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programme and general category converters/suppliers. At present they have 58

VISHWA converters and 83 small-scale units who are registered with MSIL. The

division is making all out efforts to get these units busy through out the year by

providing the job work.

Although note book sale is seasonal, the Divisional is providing adequate job

work to convert office stationery items like files, file wrappers, ledgers, envelopes

etc. Still there is enough capacity to undertake requirements of all Government

departments. If entire stationery requirements of the state owned organization\

Public Sector Undertakings and all Government Departments are met through

MSIL, then the Divisional will be in a position to job work to all the Vishwa

converters and SSI units throughout the year on perennial basis.

MARKET SCENARIO:

1. School Stationery: is divided into Note books and stationery

(a) NOTE BOOKS: The sale of note books is highly seasonal and is confined

only to 3-4 months in a year i.e., between April to July. The note book industry on

an average products note books for about 6 to 7 months in a year.

(b) STATIONERY: This segment unlike notebook segment is highly branded.

The presence of national brands like Camlin, Natraj, Camel, Apsara, luxury,

Reynolds etc., only indicate that this segment is highly organized.

2. Office Stationery: The office stationery segment is the largest compared to school stationery

segment. Accordingly, it is characterized by the presence of various product lines

ranging from flat files to box files, duplicating paper to Xerox paper; stencil paper

to carbon paper, computer stationery to consumable etc.

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LOTTERY DIVISION

The BeginningThe Lottery Scheme in Karnataka was introduced during 1969-70, after obtaining

necessary permission from the Government of India, Ministry of Home Affairs,

New Delhi. The Scheme is governed by the Karnataka State Lottery Rules, 1983.

The Private

Lotteries are controlled by the Karnataka Lotteries and Prize competitions

Control and Tax Act, 1951. The printing of lottery tickets, holding of draws and

distribution of prizes is done by the Director, Karnataka State Lottery. In the

Directorate, the employee strength consists of one Class I, one Class II and 6

officials.

Sole Selling AgencyThe Government owned Company, i.e., Mysore Sales International Limited, has

been appointed as Sole Selling Agents for the sale of Karnataka State Lottery

tickets. MSIL has been authorized to appoint any number of sub-agents for the

sale of tickets within or outside the State. As on date, more than 4,000 sub-

agents through the representatives of MSIL in the Southern States and through

their Branch Offices at New Delhi, Calcutta and Bombay in the Northern, Eastern

and Western regions respectively.

Printing of ticketsThe tickets are printed at Canara Security Press, Manipal that has full security

measures. The tickets are foolproof. Since Government is taking all precautions,

not a single duplicate ticket has come to the notice so far. However, there have

been cases of tampering of tickets, but these are detected promptly during the

course of verification and claims are rejected. The designs and artworks, etc are

prepared by MSIL in consultation with Marketing Consultants &Agencies Limited

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(a Government of Karnataka Undertaking) and sent to the printers, The tickets

printed at Manipal are delivered to MSIL, Bangalore. The printing charges are

borne by the Government.

Holding of DrawsThe draws are held under the supervision of the Managing Committee appointed

by the Government in the presence of the public only. The equipments used by

the RBI for prize Bond Scheme are used for holding the lottery draws. The draws

are held at Bangalore and outside the Capital also. At present 2 Bumper Draws

are conducted outside Bangalore every month. The proposals for the draw

places are given by MSIL, which is approved by the Director, Karnataka State

Lottery. Before holding the draw, MSIL is required to furnish the list of unsold

tickets. The Bumper Prize, I and II Prizes should go to the sold out tickets only.

ResultsThe results are released to the newspapers by MSIL. The results are published

in almost all the important newspapers all over India, the very next day of the

draw. The expenses on publicity and advertisement are borne by MSIL.

Payment of prizesMSIL has been authorized to make payment up to Rs.1000/- on behalf of

government. Prizes above Rs.1000/- are paid by the Directorate. Ninety days

time from the date of draw is allowed to claim the prizes. A grace period of thirty

days is allowed. The Director, State Lottery, can admit the claim if the reason for

the delay is explained satisfactorily. Beyond 4 months in any case, the claim is

not considered and the prize amount stands forfeited to the Government.

Audit of AccountsThe accounts of MSIL and Directorate of Small Savings & State Lottery are

audited by the Accountant General of India every year.

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MSIL has been performing well in the last 25 years and is meeting the targets

fixed by the Government inspite of stiff competition from other State Lotteries.

There is a steady growth in the turnover as well as in the revenue accrued to

Government out of the Karnataka state Lottery Schemes since its inception in

1969. The value of tickets sold during the year 1993-94 was Rs.21.19 crores and

the revenue accrued to Government was Rs.6.89 crores.

At present, the following 7 types of conventional draws are being conducted:

a. Special Bumper Drawsb. Super Bumper Drawsc. Monthly Bumper Drawsd. Nandi Bumper Drawse. Krishna Bumper Drawsf. Kabini Main Drawsg. Kapila Weekly Draws

MSIL has a wide sales network consisting of above 150 main dealers, 4,000 sub-

agents and more than 1,00,000 sellers all over India including physically

handicapped persons, who are directly or indirectly serviced by our field force

regularly. Most of the sub-agents have been in the business with MSIL for more

than two decades. These sub-agents are also encouraged and motivated to take

up sales promotional activities in their respective markets. They are also guided

to cover village shandies and sell tickets through mobile units. The Karnataka

State Lottery draws have been conducted in almost all the District/Taluk

Headquarter Towns in Karnataka. By the fair method of conducting the Draws in

the presence of the public, holding of draws in time, announcing results on the

very next day of the draw and quick disbursement of prizes, it has earned the

reputation as “The Most Trusted Lottery” in the country. Necessary Product/Draw

publicity is also given through Press, Radio, T.V., Hoardings, etc. Display

contests are also conducted in selected towns whenever the draws are held

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outside Bangalore. Publicity materials such as Posters, Streamers, Banners, etc,

are regularly supplied to sub-agents and it is ensured that these materials are

displayed effectively. Karnataka is the only State in the country, which has such a

wide marketing arrangement for the State Lottery Schemes.

Apart from a steady growth in the revenue accrued to Government from the

Karnataka State Lottery Schemes, the Scheme has helped the Government

indirectly in reducing the unemployment problem to some extent.

As a matter of State Policy, the Government has not given permission to run or

sell the tickets of private lotteries in Karnataka. The requests received on this

behalf have been rejected by the Government. The guidelines issued by the

Government of India, even though not mandatory, are broadly followed in

Karnataka.

Making dreams come trueHaving been associated with the marketing of lottery tickets right from inception,

the Division has over 30 years of experience in this highly competitive market. In

an area beset with a large number of private agencies, MSIL has created a

distinct identity for Karnataka State Lottery (KSL) – making it the most trusted

lottery in the country. With regular draws held with public participation, immediate

announcement of results and prompt disbursement of prize money, KSL is

recognized as the best managed lottery in India.

This Division operates through 1,600 accredited dealers and provides direct

employment to more than 32,000 people. Special consideration has been made

to provide mobile sales units to handicapped persons.

Lottery schemes planned by the Division cater to all income groups with tickets

ranging from Rs.2/- to Rs.100/-, making thousands of dreams come true. With

the Government planning to introduce online lotteries, the Division looks forward

to increased business, leading to higher revenue to the State.

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LIQUOR DIVISION

In 1989, when the Government of Karnataka felt the need to streamline the

distribution of liquor in the State, MSIL was the choice as the sole Distributor.

Consolidating its role in the post-liberalization period since 1997, today MSIL

handles distribution for nearly 30 manufactures of popular and leading liquor

brands from Karnataka and other States. And serves as the sole distributor for all

liquor imported into Karnataka from other States. This role is being extended to

imported liquor bottled abroad also.

MSIL’s distribution infrastructure with its own network of over 20 depots spread

across the State covers activities reaching out to wholesale and retail operations.

LIQUOR DISTRIBUTION

In 1989 when the Government of Karnataka felt the need to streamline the

distribution of liquor in the State, MSIL was the choice as the Sole Distributor.

MSIL has consolidated its role in the liquor trade in the post liberalization period

since 1997 and handles distribution for nearly 30 Liquor Manufactures of popular

and leading brands of liquor from Karnataka and other States. MSIL serves as

the sole distributor for all liquor imported from other States into Karnataka which

role is being expanded to imported liquor bottled abroad as well. MSIL provides

distribution infrastructure through its own network of over 20 depots spread all

over the State with the activity also reaching out to wholesale and retail

operations.

MSIL also manufactures and supplies arrack in the two Northern Revenue

Divisions of Karnataka viz., Gulbarga and Belgaum through its six arrack

processing units since 1993. It has arrack processing units situated at Bidar,

Gulbarga, Bellary, Kustagi, M K Hubli and Ugarkhurd. Arrack is processed under

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the supervision of excise authorities and is supplied to approved arrack

contractors as per the excise permits catering to the requirement of 12 districts of

Nothern Karnataka. As a result it has developed professional expertise and

infrastructure to handle the jobs resulting in increased revenue to the state.

MSIL contributed about Rs. 85 lakhs per year towards the licence fee to the

department of excise in 2000-01 besides payment of excise levies on the sale of

liquor. MSIL supplies liquor as per the permits issued by the department of

excise, Government of Karnataka.

MSIL also has a wholesale depot in Bangalore catering to the requirement of

Star Hotels and Clubs in Bangalore City and it is planned to extend this activity to

Belgaum and Mysore cities. The licence fee payable to the Government of

Karnataka is Rs. 10 lakhs per wholesale depot per year. MSIL also has two retail

outlets in Bangalore located in the premises of Janata Bazaar, KG Road and the

Food World complex in Cunningham Road offering genuine liquor to consumers.

The Indian made liquor achieved its highest turnover of Rs. 20716.11 lakhs

during the year 2001-02 as compared to Rs. 12882.17 lakhs during the previous

year and attains the growth of 60.81% over the previous year. The growth was

inspite of unfriendly market conditions. The liquor division opened a new retail

liquor outlet under a joint venture viz., ‘Not Just Wine & Cheese’ in Bangalore.

This modern outlet offers a wide range of reputed brands to the customers.

Further the Government appointed MSIL as the sole distributor for the import of

liquor bottled abroad. The sale of imported foreign liquor has not commenced

due to high duty structure and other related issues. In order to redress the

situation, the Government and the Excise department were moved to reduce the

duty structure and label registration charges. MSIL is expecting favorable

decision from the Government and expects to generate sufficient business from

the sale of liquor imported bottle abroad during the current year. There are large

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number of suppliers and manufacturers who are ready to do business with MSIL

if the duty structure is reduced by the Government.

Further there was an overall improvement in the performance of arrack division

by way of reduction in the production wastages from 0.054% to 0.030% and

improvement in sachetting LDPE film yield. The installation of additional vats in

the arrack unit was taken up by the company as a priority area in order to

eliminate the payment of penalty.

MSIL started as a liquor distributor in November 1989. In 1989, Karnataka excise

act was passed, which encouraged the distribution of all liquor through MSIL. In

July 1993, it started as a distributor of arrack also. From 30 th June ‘03, liquor

distribution was taken away from MSIL. Government took away IMFL (Indian

made foreign liquor) from 1sr July. Presently, MSIL handles distribution of only

Arrack.

The investment is very huge. Stock handling is around 30-35crores. It operates

throughout the state through 22 depots, wholesalers and retailers. In Bangalore

there are 80-100 whole sellers and there are other whole sellers in all the district

headquarters. Msil gets a fixed benefit of 5% margin on the sales.

Brands:

It deals with the distribution of 20-30 major popular brands.

Eg: Khodays, Peter Scotch, etc.

Msil deals in Whisky, Brandy, Rum, Gin, etc.

To deal in the same MSIL gets various licenses from the excise department like:

Distribution License, Wholesale license, and Retail license.

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Presently, distribution of liquor is taken over by the Karnataka State Beverage

Corporation, which is the sole distributor throughout the state.

List if Distillery-wise Brands Distilleries:

I. Khoday India Limited, Bangalore.

II. Khoday RCA Industries

III. Khoday Breweries Ltd., (Distillery Division)

IV. Khoday Breweries Ltd., (Brewery Division)

1. Peter Scot Malt Whisky

2. Red Knight Whisky

3. Old keg Whisky

4. Khoday No.1 Whisky

5. Hercules Deluxe 3 XRUM

6. Hercules XXX Rum

7. Khoday XXX Rum

8. Bianco White Rum

9. Sovereign Brandy

10. Constatino Brandy

11. Hercules Strong Beer

12. Buntens Lager Beer

13. Royal Challenge Premium Larger Beer

14. Haywards 2000 Extra Strong Beer

15. Haywards 5000 Extra Strong Beer

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16. Haywards Lager Beer

17. Laltoofan Premium Strong Beer

18. Posy Pelican Lager Beer

TOURS & TRAVELS

The main aim of MSIL’s Travels & Tourism department is to promote Karnataka

Tourism, was started in the year 1991. It was basically into Air ticketing and was

tied-up with Indian Airlines. It acts as a sub-agent to the State Government. It

basically caters to the needs of the government officials. It works for both

International and Domestic travel purposes. It is affiliated to the IATA. Presently,

it also takes up the ticket bookings/reservations for KSTDC and IATA.

MSIL’s tours and travels department is also tied-up with ORBIT tours and travels

for International pacakage, and also with other airlines like Indian airlines, Jet

airways, British airlines, etc. It also provides the facilities of Hotels, Resorts and

lodges bookings for the tourists.

Taking people placesAs an IATA approved travel agent, this Division caters to the travel needs of

several Government officials and State Boards and Corporations. In association

with Orbit of Mumbai, MSIL has been promoting package tours to various trade

fairs abroad. The Division is also a Booking Agent for the conducted tours of

ITDC, KSRDC and Jungle Lodges and Resorts Ltd., to take tourists to

enchanting places in Karnataka and beyond.

The division accreditied with IATA recognition and steps are being taken for

booking/issuing international air tickets. The companies Mumbai and New Delhi

branches have been equipped to promote Karnataka Tourism. Travel desks have

been set up at Mysore & Mangalore for increasing tourism related activities. Also,

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as general sales agent of Mumbai M/S Orbit, the division has been promoting

international package tours to trade fairs all over the world.

Tours & Travels Activities:

1. Booking of international/domestic air ticket to Government departments,

officials of public sector undertakings and private institutions.

2. Organizing international business tours, executive tours, trade fairs and

regular tours to various countries-Australia, USA, Europe, Dubai and Srilanka in

association with M/s ORBIT, Bombay based organization.

3. Conducting tours and sight seeing arrangements-Belur, Halebid,

Shravanabelagola, Mysore, Srirangapatna, Nanjungud, Bandipur, Ooty,

Mantralaya, T.B. Dam, Hampi, Gokarna, Jog Falls, Nagarhole, Mercara,

Nisargadhama, Tirupathi, Kodiknanl, Maduari, Palani, Hogenakal Falls, Yeracud,

North Karnataka tour & South Canara tour, Srishailam, Mysore sight seeing,

Nandi Hills, Bannerghatta and Bangalore sight-seeing and temple tour around

Bangalore, in association with M/s. Karnataka State Tourism development

corporation and India Tourism Development Corporation Ltd.

4. Organising conventions and conferences and also individual bookings in

places like Kabini river lodge, Cauvery fishing camp, BR Hills wilderness camp,

Kali wilderness camp and Devbagh beach resort.

5. Special tours for Goa, Simla, Manali and Kerala.

6. Organising for hotel accommodations (Three & Five Star and Resort

Bookings) on the above all the places.

7. Rental car bookings and organizing group tours in Karnataka.

8. Handling passports and visa documentations.

MSIL participates in various Tours & Travels exhibitions, send various literatures

by post, various Ads are being provided to promote its activities. It has a branch

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in Bombay and Delhi, which is tied-up with Tourism department of government of

Karnataka in order to promote Karnataka tourism.

HIRE PURCHASE

Making every house a homeToday, when acquisition of consumer durables has become an essential part of

life, MSIL helps the Government employees to take home the latest household

durables and articles through the MSIL Homaker scheme.

This easy and reliable hire purchase scheme offers television sets, washing

machines, refrigerators, audio systems, VCRs, computers, mixies, stoves, gas,

lamps, mobile phone etc., of renowned brands on easy monthly installments and

at reasonable interest rates. A range of two wheelers and cars are also available

with a longer repayment period.

To make this scheme accessible to many people, centers have been opened at

Mysore, Hubli, Gulbarga and Mangalore. Today, over 39,000 homes have been

already benefited by this scheme.

Hire purchase Scheme

The scheme was launched in Bangalore during 1989. Under the scheme a range

of consumer durables and two wheelers are offered on monthly easy installment

plan to the employees of State owned Undertakings.

As on date 39,000 government employees have already benefited. To extend the

facility to more employees Hire Purchase unit offices have been opened at

Mysore, Hubli, Gulbarga and Mangalore.

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The division achieved turnover of Rs.1159.74 lakhs during the year as compared

to Rs.1089 lakhs during the previous year, thereby registered a marginal growth

of 6.48%. The division also conducted hire purchase exhibition-cum-sales

campaign in Bangalore & Mysore to have an extensive coverage in these areas.

However, the locations of the hirers in interior places, unauthorized absence,

suspensions, transfers, etc of the hirers have resulted in the delay recovery of

over dues from the hirers, but with constant follow up and recovery action, the

division is hopeful of reducing these accumulated over dues.

Products offered under the SchemeAudio systems, Televisions, CD players, VCD players Refrigerators, Washing

machines, Cooking range, Electric rice cooker, Micro wave ovens, Domestic

ovens, Hot plates, Fans, Air Conditioners, Air Coolers, Grinders, Mixies, Gas

Stoves, Mobile Phones, etc.

Personal computers, Furniture, silk sarees & Dress materials

Hot spring solar water heaters, sewing machine, etc

Purchase Terms & Conditions:

Eligibility:1. All permanent employees of the State Government and State owned

undertakings who have not completed 55 years of age are eligible to avail the

facility.

2. The employees availing the facility should provide a guarantor who is

working in the same department office.

3. The monthly installment amount shall not exceed 1/3 of the net salary.

Payment 4. Down Payment option of 15% to 45%.

5. Repayment plans – 12, 18, 24, 30 and 48 months.

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6. A flat rate of interest 13.5% and 11% on consumer durables and two

wheelers respectively.

7. The monthly installment amount would be payable under Salary Deduction

through the concerned department drawing officer.

General8. The application for availing the facility by the employee should be

submitted in the prescribed form.

9. Monthly salary certificate should be attached.

10. Finally, the Hire purchase agreement, duly signed by the hirer, company

and the guarantor should be submitted.

Processing of ApplicationsCompleted applications in all respect are processed within 3 days at Hire

Purchase unit offices. Release order will be issued on respective dealer/company

immediately after signing the Hire Purchase agreement.

The Finance Secretariat by a Notification dated 2nd February 2001 has passed a

Government order, Ammendment to Article 94 of Karnataka Financial Code

1958, which says ‘Whenever a Government servant who has purchased goods

from Mysore Sales International Ltd under Hire Purchase Scheme, expired or

retired from service voluntarily or as per rules, before the dues are not fully

recovered, in such cases, the dues towards MSIL shall be recovered out of the

D.C.R.G admit admissible to him.

After sale ServicePrompt after sales service is provided by the respective dealer/company.

Registers are available at hire purchase unit offices to receive customer

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complaints. Dealer wise customer complaints are analysed periodically and

remedial action taken to the customer satisfaction.

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SILK SHOWROOMSMSIL MANDARA

A Convergence of fine silksOf late, MSIL has entered the shimmering world of silks with showrooms at

Mumbai and Bangalore. ‘Mandara’ the recently opened elite showroom in a

central location in Bangalore has a vibrant collection of silks from across the

country.

The MSIL Silk Emporium at Mumbai promotes pure Mysore silks, georgettes,

crepes and handloom silks from Karnataka. ‘Mandara’ an exclusive showroom

for exquisite silks opened on 29th January 2001. The showroom is centrally

located with ample parking facility. Mandara serves at single point where all the

vibrant collection of silks from across the country is available.

The range includes: Kanchipuram, Crepes and Georgettes, Handloom Silks,

Apoorva Silks, Pochampalli Silks, Valkalam Silks, Embroidered Silks, Benaras

Silks, Bandinis, Kolkata and Assam Silks, Jacquards, Silk Salwar Sets, Silk

Dress Material, Silk Scarves and Ties, Dupion Silk Shirts.

Mandara – The silk point showroom for the sale of silk sarees, which is under the

control of the division, achieved a turnover of Rs.40.75 Lakhs.

MSIL acts as a Consignee agent for KSIC, Priyadarshini. MSIL procures silk

textiles from the local suppliers. MSIL fixes rates, offers discount depending on

the market requirement and supplies to the consumers. It offers many schemes

for the government employees.

To improve its sales, advertising through papers, television, radio, etc, sales

persons are appointed and various exhibition-cum-sales are arranged.

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INDUSTRIAL PRODUCTS DIVISION

MSIL’s Industrial Product Division is serving both the domestic and the non-

domestic customers from the past 10 years in the solar water heaters through out

the state.

A concern for the environmentThe division provides technical and marketing support to its principals and

product application guidance to its customers. The Division is marketing MSIL

hotspring, which provides hot water free of cost, helping the consumers to save

substantially on power bills.

Today, MSIL Hotspring can be spotted on the rooftops of many hospitals,

industries, hostels and individual houses. The technical advice of its team of

engineers and prompt after-sales service are the highlights of this Division.

MSIL represents M/s Das Lagerway Wind Turbines Ltd (an Indo-Dutch joint

venture company) in setting up windmill projects in Karnataka and are the sole

selling agents for sale of Wind Turbines of various capacities. M/s DLWTL

produces clean, green energy, which is environment-friendly.

Cellulose acetate moulding granules, L.T. shunts capacitors and NMC automatic

power factor control relays are also marketed by MSIL in Delhi and Northern

regions.

Committed to promote solar energy, the free and eco-friendly source of

renewable energy, an ISO 9002 company, is offering new updated version of the

popular brand of solar water heaters Hotspring and Solarizer. Manufactured at

the new ultra modern integrated plant set up by M/s. ESSPL, these solar water

heaters will have the best of features. Conforming to BIS standards, they have

copper collectors for quick heating, reinforced stainless steel tanks with internal

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support for protection against sagging and bring substantial savings in power

bills. Highly efficient and durable, Solar water heaters are as reliable as the sun itself.

Range Domestic systems ranging from 100 to 400 LPD

Non-domestic systems ranging from 500 to 3000 LPD

Applications Homes

Hotels

Canteens

Hospitals

Hostels

Industrial applications.

Soft Loans available at an interest rate of 2.6% p.a for domestic systems and

6.5% p.a. for non-domestic systems.

Strengthened by the most modern manufacturing facility MSIL together with

EMMVEE, looks forward to adding to its happy band of more than 20,000

satisfied customers. To conserve energy and to usher a cleaner and greener

environment.

Working:Firstly, MSIL through its salespersons, supervisors takes orders from the

customers, then places order to EMMVEE solar systems to make the solar

systems with the given specifications by the MSIL. After the solar systems is

produced they are delivered and fitted-on to the customers by the factory, and

the due acknowledgement from the customers is received by the factory and is

passed-on to MSIL, then MSIL makes payment to the factory.

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Its product ranges from 100-400 liters for Domestic purposes, and 500 and

above liters for non-domestic purposes. The 100-liter heater is priced Rs.14,750.

It deals through its dealers all over the State. There are 9 dealers in Bangalore

and there are dealers all over the state in Shimoga, Belgaum, Raichur, etc.

MSIL charges commission for this, and invests its part of the profits in ASPs i.e.,

Advertisement and Promotional activities through newspapers, exhibitions,

magazines, etc.

Payments:IREDA – Indian Renewable energy development authority gives loans to the

customers to make the payment through banks like:

Canara Bank, Syndicate bank, Andra bank, Maharastra bank, Punjab National

Bank, Punjab Sindh Bank, where 15% is down payment, for the rest 85% loan is

granted, interested is 5% on the reducing balance for 5 years.

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BANGALORE AIR CARGO COMPLEX

Professional handling of International Cargo:Appointed as Custodians under Section 45 of the Customs Act 1962, MSIL,

through its Bangalore Air Cargo Complex, today handles over 35,000 tonnes of

import and export cargo annually – a giant leap from a modest 1000 tonnes

during its first year of operations in the year 1977. To accommodate the ever

increasing volume of air cargo and to serve the exporters and importers of the

State better, MSIL has been continuously augmenting the warehousing space

with matching increase in infrastructural facilities. A major landmark has been the

establishment of a separate Export Cargo Terminal in 1995. Today, the BACC

has a combined storage area of over one lakh sq. ft., from an initial 41,000sq. Ft.

To facilitate the export of floriculture products, MSIL, in collaboration with the

Agricultural and Processed Food Products Export Development Authority

(APEDA), has set up a state-of-the-art Cold Storage Plant of 20 MTs capacity.

This compact unit has the latest hydraulic workstation to facilitate damage-free

palletisation of the fragile cargo. The future years will see increased warehousing

space and improved infrastructural facilities.

To further improve the facilities for the importers and exporters of Karnataka in

general and Bangalore in particular, MSIL entered into a joint venture with M/s

concor, called “Joint Working Bangalore Air Cargo Complex”.

Handling Procedure Bangalore Air Cargo Complex:General Office of the additional commissioner of Customs and 4

Dy.Commissioners of Customs is located in the main complex. Office of the

Dy.Commissioners of Customs-Exports is located in the Export Cargo Terminal.

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Most of the Bills of Entry and shipping bills are field and processed

through the Electronic Data Interchange (EDI) operated by the Customs

Department situated in the main Complex with linkage to the Export cargo

terminal. The EDI Service Center is operated by MSIL. About 34 Computer

operators are deployed to ensure the fast processing of bills.

ClearanceCargo can be cleared within the shortest possible time upon production of proper

documents by the importer or his Customs House Agent (CHA). All parcels/cargo

would necessarily require Customs verification/clearance. The Accounts

department is fully computerized which enables quick computation of charges

payable, which in turn, helps in quick clearance of cargo. The General cargo

clearance takes place between 10 AM to 8.30 PM but in certain circumstances,

clearance of cargo is allowed beyond 10 PM facilities for immediate clearance of

perishable cargo exists at the complex.

Functions & Facilities given by BACC

MSIL functions as the custodian of:

Import Cargo

Perishable Import Cargo

Unaccompanied Baggage

Valuable Import items like Gold, Gold Jewellery & diamonds

MSIL serves as the Terminal of

Separate godowns for exports, imports & unaccompanied baggage

Examination halls for exports & imports

Experienced staff at all the godowns

Sufficient handling equipment for the cargo

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The responsibilities of MSIL:

Receive import & export cargo

Keep the cargo under safe custody

Present the cargo, when requisitioned by customs, for customs

examination and clearance

Collect the handling, demurrage and other charges from importers or their

customs house agents and issue export to carriers i.e., the international airlines.

ROUP – Air Cargo Complex, to put up an additional Air cargo Complex inside the

Airport in the space provided by M/s HAL, adjacent to the Airport Tarmac. All air

cargo that will be handled by the new airlines operating via Bangalore Airport

would be processed at this Air Cargo Complex.

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3.5 SWOT ANALYSIS

MSIL has total strength of 674 employees.

Strength:1) Experienced personnel in relevant fields. MSIL, today has over 674

employees who are responsible for the smooth and successful functioning of all

the divisions at MSIL.

2) Competitive Supplier base – raw materials

3) Production centers located all over Karnataka

4) The divisions have well experienced personnel to handle conversion

accounting, cost accounting and financial accounts.

5) The profitability figures for past three years reflect positive trend indicating

adequate cost control even under adverse market conditions.

6) All depots are well connected with rail and road and communication

systems.

Weakness:1) Disproportionate composition of personnel in relation to functional areas.

2) Manual accounting limits timely action due to delay in getting MIS reports.

3) Limited exposure to computer environment.

Opportunities:1. To train the man power in specific functional areas such as sales, accounting,

quality assurance, inventory management, computers etc., so that

disproportionate composition of personnel is overcome at intra & interdivisional

levels. This enables job enrichment as well as job rotation.

2. Induction of skilled personnel in relevant areas of operation at appropriate

levels by way of:

Recruitment

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Deputation

Indirect Induction i.e., like dealer sales representatives in respect of sales

function, involvement of third party inspection in respect of quality assurance etc.

3. Integrated computerization will result in better systems management/efficiency

level and better customer satisfaction.

THREAT:1. Resistance to change

2. Policies of the Government

3. Time taken to adapt to computerized environment.

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CHAPTER 5

SUGGESTIONS AND RECOMMENDATIONS

Today, when the world has entered a new millennium, MSIL is unabatedly

forging ahead with fresh zeal, banking on its expertise to manage the dynamics

of change. MSIL, which deals in various products just acts as a distribution

agent. It procures the goods from various dealers and distributes the same to the

retailers and the consumers. While in this act it charges a certain percent of

commission.

MSIL is a household name in Karnataka. It has a brand loyalty in case of its

books i.e., ‘VIDYA’ AND ‘LEKHAK’. All its wide range of products are available

all over Karnataka through its large network. Its products are priced quite

reasonably and is highly competitive.

MSIL specially benefits the government employees specially incase of its Travel

and Tours division, Hire Purchase division by providing various facilities to them.

MSIL’s Lottery division has made many people’s dream come true, by providing

them to win a good sum of lottery at an affordable price.

Suggestions:1. The issue of “Resistance to change” as regards to attitude of employees

needs to be addressed by the Personnel Department through effective

workshops and other Training Programmes.

2. Creation of centralized Warehousing facility may be desirable for its

products in order to have control over the movement of the products

specially incase of note books, liquor, arrack, etc.

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3. In order to ensure scientific method of Storing FIFO (First in first out)

method of inventory management must be followed in order to increase

the net storage space available. As it will ensure that the goods which

comes first will also move out first there by ensuring that old stocks will not

be retained with the company.

4. The company should also go in for advertising and promotional measures

so as to create awareness in the minds of the customers. These

promotions should be developed so as to change the perceptions in the

minds of the customers that the quality is good and is also lot cheaper

when compared to the competitors. Here the money should be seen that

they are properly spent especially during the seasonal demand.

5. Since there is cut throat competition in the field of stationery MSIL must

give good Cash Discount, Credit Sales so as to survive and to attract

more customers and to increase the market share.

6. In order to ensure that the books are not damaged they should be properly

packed to ensure that the quality of the goods will not be compromised.

7. Since the share of lottery division is gradually decreasing due to the

introduction of online lotteries like play win, super lotto, etc, MSIL’s lottery

division should workout and introduce many new attractive draws in order

to regain its share of profits.

8. MSIL’s personnel department should work and suggest many more

benefits and other motivational and training activities in order to make their

work better and improve the co-ordination and the communication

between the employees.

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9. MSIL should try to minimize its trade union number to one in order to

remove the inter union rivalry arising because of the existence of two

unions, and to bring about pleasant working condition.

10.MSIL should try to add some more products to its credit and serve people

better.

CONCLUSION:

From a modest turnover of just RS. 1.5 crores in 1966, MSIL has today achieved

a turnover of Rs. 280 crores. And, is one of the very few public sector

undertakings to earn substantial profits continuously. Akeen sense of business

acumen, trade experience, managerial effectiveness and credibility are a few of

the hallmarks of this marketing giant. And, its ability to manage a diverse range

of products and services through innovative marketing strategies is the secret of

its success. In a business where the prime motivator is people, MSIL has

developed flexibility in its thinking and management, enabling it to tackle every

fresh challenge with an innovative approach. To stay in rhythm with the changing

taste and values.

Keeping pace with the winds of rapid industrialization that are sweeping

Karnataka, MSIL is today resting on a strong footing of excellent performance

coupled with deep rooted trust and confidence amongst its clientele. MSIL takes

on every challenge with enthusiasm. And finds innovative solutions, by

diversifying appropriately and updating constantly. With progressive policies and

strict financial discipline, MSIL is poised for a quantum leap in the days ahead.

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