1 8/23/2017
Company Profile :
Human Capital Solutions
August 2017
Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
2 8/23/2017
About SYNLINK
We are SYNLINK, a Human Capital Service Provider specializes in providing Recruitment Process Outsourcing (RPO) to Business-to-Customer (B2C) and Business-to-business (B2B) companies offering a full-scale manpower outsourcing services. Through our expertise in Recruitment Process Outsourcing (RPO), our innovative solutions can create competitive advantage for our clients by finding and attracting qualified and best talent for your company. Our Team focuses on Recruiting Volume-Hiring and Multilingual Agents, Specialized Roles and Positions such as Technical and Certified/License Professional, Executive Search and Placement and IT and BPO Staff Augmentation. With the extensive knowledge and network of our Team, these give us the capability to support our client manpower needs regardless of functional areas and industry segments. Other benefits include bringing recruitment cost down, improving the quality of service and freeing-up hiring managers and HR from the interruption of dealing with the entire recruiting process.
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
2
3 8/23/2017
Our Network
We are a part of a business solutions network that span across the IT –BPM (Information Technology – Business Process Management) industry. Our experience is derived from supporting our internal affiliates and their external partners.
Affiliation and Partnerships
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
3
A diversified information technology and business process management (IT-BPM) solutions company. Specializing in contact center and business process outsourcing support. Currently, supporting Southeast Asia’s leading e-commerce company and the Philippines number 1 fast food chain.
An information and communications technology (ICT) solutions and IT systems integration company Specializing in Application Development & Management Services, IT-BPM Support Services and Infrastructure Support Services
4 8/23/2017
About GICF
Global Integrated Contact Facilities, Inc. or ‘GICF’– a diversified Information Technology and Business Process Management (IT-BPM) solutions company that works with Business-to-business (B2B) and Business-to-Customer (B2C) clients from high growth industry sectors worldwide. Founded in 2015, and backed by outsourcing and offshoring industry veterans with over two decades’ leadership experience, we pride ourselves in being a business catalyst for organizations with a heightened sense of commitment to transforming their operations and end-customer relationships through targeted, flexible, and reliable solutions. • Customer Care and Retention • Sales • Technical Support • Back-Office Transaction Processing • Healthcare Information Management (HIM) • Facilities Management and Seat Leasing
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
4
5 8/23/2017
About GICF
Affiliation and Partnerships
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
5
6 8/23/2017
About SLASH.PH
SLASHdotPH Corporation or ‘SLASH.PH’– A wholly-Filipino Information and Communications Technology (ICT) solutions and IT systems integration company. Founded in 2014 with 24+ global client base comprised of data-driven, process-intensive Business-to-business (B2B) and Business-to-Customer (B2C) organizations. Industries serviced include– • IT-BPM / Contact Centers / BPO • Multimedia and Entertainment • Telecommunications • Technology • Food and Beverage / Quick-Service Restaurants • Banking, Financial Services, and Insurance (BFSI) • Retail / Consumer Business / FMCG • Government
Employee base with 35+ skilled IT practitioners. With 22+ projects fully completed and deployed to date.
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
6
7 8/23/2017
About SLASH.PH
APPLICATION DEVELOPMENT & MANAGEMENT SERVICES • Web, Mobile and Software Application Development • Application Modernization: Re-Architect, Re-Platform, Re-Engineer • Mobile and Social Media Communications
IT-BPM SUPPORT SERVICES • Database Management and Maintenance • Reporting and Analytics Tools • QA Testing and Validation Tools • Help Desk Solutions • Process Automation Projects • Managed IT Services
INFRASTRUCTURE SUPPORT SERVICES • IT Design and Provisioning • IT Systems Integration • IT Conversion and Migration Projects • IT Data Center Management • IT Infrastructure Management
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
7
8 8/23/2017
Our RPO Snapshot
Our Business Framework
We leverage on the quality of hire to deliver. Our RPO solutions are custom-crafted to address our client’s specific skill, competency, and profile requirements.
SYNLINK Approach to RPO weave a solution anchored to the following critical areas–
Recommendation and Implementation of Assessment Designs
Development and Execution of Sourcing Strategies
On-site Deployment of Recruiting Support: Sourcing Talent Assessment
Phone Screening or Paper Screening (Onsite or Remote)
Profile Matching – Candidate Interviewing
Selection and Hiring of Candidates
Recruitment Management
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
8
9 8/23/2017
Our RPO Services
Contact Centre Profile
Multi and Bi Lingual Profile
● Customer Service Representative (CSR)
● Technical Support Representative (TSR)
● Sales Representative
● Japanese
● Dutch
● French
● Bahasa – Indonesia
● Bahasa – Malaysia
● Korean
● Mandarin
● Cantonese
● Fukien
● Spanish
● Portuguese
● Arabic
● Others
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
9
10 8/23/2017
Our RPO Services
Specialized Roles
● Team Leader
● Trainer
● Workforce Analyst
● Quality Assurance Specialist
● Subject Matter Expert
● Knowledge Resource Specialist
● Organizational Development Specialist
● E-Learning Specialist
● Medical Coders
● US Technical Recruiter
● CSR Payroll / HRB
● Corporate Travel Agent
● Web Master
● Animator
● Graphic Artist
● System Administrator
● Network Operations Center (NOC) Engineer
● Customer Service Representative –Financial/Medical
● Technical Support Representative – Level 2
● Others
Executive Search
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
10
11 8/23/2017
Our Value Proposition
Sourcing and Recruitment Timeline
8/23/2017
Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
11
Calibration with the client
Sourcing of Candidates
Candidate Assessment
and Profiling
Sending of best
candidate profile to
client
Scheduling interview of
candidate as per client
feedback
Candidates On-
boarding
2-20 21-25 26-27 28-29 30 1
12 8/23/2017
Our Value Proposition
Work Structure
• College-educated, Experience Entry Level • Willingness to work in shifting schedule • BEHAVIORAL Indicators: interpersonal skills, customer orientation, team player, flexible, confident and patient • GENERAL KNOWLEDGE / INTELLECTUAL Indicator: communication skills/language proficiency (verbal/written), listening skills, analytical/problem-solving, technical skills, goal-oriented, aptitude for learning
FOCUS on LOB / CORE OFFERING – Sales, Customer Care and Retention, Tech Support and Back Office
• Native/Non-Native Speaker • Multi-Lingual Capacity • Full/Part-time Employment • Certification/Membership to Industry-related Organization
Line of Business- Specific Profiles
e.g. Sales, Customer Care and Retention,
Tech Support and Back Office
BASELINE Candidate
Qualifications
CLIENT-SPECIFIED Competencies
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
12
13 8/23/2017
Our Value Proposition
Our Proven Recruiting Process
Identification of Prospective Candidate
Client Baseline Requirements
Strategic Sourcing Online Job Posting
Initial Interview Talent Assessment
Offer Management Selection
Sourcing and Advertising
Calibration
The Right Hire
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
13
14 8/23/2017
Our Value Proposition
Sourcing Strategies
Direct Marketing
Network and Institutional Partnerships
Online / Digital Platforms
Targeted Flyers / Leaflet
Employee Referral
Programs
Applicant Referral
Programs
Third Party Job Fairs
Training Centers / Programs
Gov’t Municipality
Programs
Regional Caravans
Targeted SEO
Social Media
Industry and Applicant Forums
Online Job Portals
Universities / Colleges
Open House Recruitment
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
14
15 8/23/2017
Our Value Proposition
Talent Assessment
Customized Specific to Client Requirements
Online Assessments
Online Tests Multi-Tasking Tests Typing Tests Aptitude Tests IQ Tests
Face-to-face Interview
Competency-Based
Interview Role Play / Simulations Communication Skills
Final Interview
With or without client participation
Re-Calibrations
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
15
16 8/23/2017
Our RPO Success Stories
Clients Partnerships
Although we are new in the business, we have been privileged to partner with different renowned and moderate –scale company who are from a cross-section of labor-intensive industries.
Client 1: A force in the Australian telecommunication industry and provide range of communication services to residential us residential users, small and medium enterprises (SMEs), government and large corporate enterprise. Industry: Telecommunications
Client 2: The largest privately-owned Finance, Accounting and Human Resources business process outsourcing company in the Philippines. Industry: Outsourcing and Offshoring
Client 3: One of the largest, most diversified Business Process Outsourcing service providers in the World. Providing a wide range of end-to-end Content, Customer Experience, Healthcare, Finance & Accounting and Human Resources solutions. Industry: Outsourcing and Offshoring
Client 4: A call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world. Industry: Outsourcing and Offshoring
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
16
17 8/23/2017
Why RPO from Synlink?
Expert Recruitment
A Team of functional experts who deliver quality of hire across project
Ability to handle simple and volume recruitment services
Tenured RPO professionals
Local Expertise, Global Reach
Deep understanding of local requirements of each client
Ability to tap into a bigger base of talents to fill client needs
Custom-crafted recruitment solutions to address client requirements
Comprehensive understanding of corporate cultures, and business strategies as against talent needs
Time-tested, cost-efficient and right-fit human capital delivery
Innovative Approach
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
17
18 8/23/2017
Connect with Us
T: +63 (0)2 795 8500
F: +63 (0)2 795 8500 loc. 1640
Corporate Headquarters
Unit 312 AIC-Burgundy Tower,
ADB Avenue cor Sapphire Road,
Ortigas Center, Pasig City,
Metro Manila, Philippines 1600
T: +63 (0)2 795 8500
F: +63 (0)2 795 8500 loc. 1640
Recruitment Hub
11th Floor, Robinsons Equitable Tower, ADB Avenue corner Poveda Road, Ortigas Center,
Pasig City, Metro Manila, PHILIPPINES 1600
We’re Online
Our Social Account:
Facebook: @SynlinkInc
Linkedin: @Synlink Business Solutions
Twitter: @Synlink_PH
Instagram: @Synlink_ph
8/23/2017 Strictly Confidential ©Copyright Synlink Business Solutions, Inc. 2017
18