Prepared by : Aisyatul Nur Zainol Mohd Fadhli DaudMuhammad Amir Aminuddin Muhammad Fu’ad Jahaya

Verbal Communication Definition :

It is the spoken, oral, and unwritten way of communicating to transfer

information from one person to another.

http://www.about-personal-growth.com/verbal-communication.html

Non verbal communication

Definition :

Sending and receiving messages in a variety of ways without the use of verbal

codes (words). Non-verbal communication includes gestures and facial

expressions, body posture, stance, and proximity to the listener, eye contact, and

dress and appearance.

http://www2.andrews.edu/~tidwell/bsad560/NonVerbal.html

Similarities of verbal and non verbal communication

Both reveal emotion, exchange ideas, thoughts, and ideas Both involve receiver and sender

Verbal Criteria Non verbal

Sending and receiving messages by using words, sounds, speaking and language.

Definition Sending and receiving messages in a variety of ways without the use of verbal codes (words).

• Oral•Written (via email)• Sign

Categories • Physical ( facial expression, touch, smell, body motion)•Aesthetic (dancing, painting)•Sign ( signal flag, horns, siren)•Symbolic ( religious, status)

Differences between verbal and non verbal communication

Verbal Criteria Non verbal Speaking to informSpeaking to inspire or motivateTelling or narrating storyAsking question

Function Express emotionExpress interpersonal attitudeAccompany speechSelf-presentation of one’s personalityRituals

Straight forward and easy to understand

Can be misunderstood and as it can bring different meaning.

http://www.bizmove.com/skills/m8g.htm

http://www.andrews.edu/~tidwell/lead689/NonVerbal.html

http://cobweb2.louisville.edu/faculty/regbruce/bruce//mgmtwebs/commun_f98/Verbal.htm

REFERENCES:

Presented by:Wan Muhamad Zulfadli Wan

ZawawiMohd Shahrul ShamsudinMohd Syafiq Aiman Sahri

Ahmad Zhafri Md Nor

What Is Non Verbal Communication (NVC)?NVC is anything that doesn't involve talking

and writing.Examples of NVC

GesturesSign Language KinesicsPostureTouch

What is The Function of NVCExpress emotionsExpress interpersonal attitudesTo accompany speech in managing the cues

of interaction between speakers and listenersSelf-presentation of one’s personalityRituals (greetings)

What is Verbal Communication(VC)?VC is the act of expressing your thoughts

with words 2 type of Verbal Communication

Writing letters, faxes, emails, books, newspapers,

magazines, articles, hand written notes, announcements

Speaking E.g. speeches, face-to-face discussions, telephone

conversations, voicemail, television, radio, recorded books and seminars, videos

What is The Function of VC?enhanced competence and self-esteemdevelopment of positive social relationships

and interpersonal skillsto exchanged the knowledge and gain new

informationto avoid STRESS!!!!

What are Their Similarities?Both have cues that are discrete and arbitraryBoth are guided by syntactic and semantic

rulesBoth can have multiple meaningsBoth can be used for deceptive/manipulative

purposesBoth exhibit the property of productivity

What are Their Differences?NVC cues are analogical, verbal cues are digital

NVC cues are more iconic than verbal cues

NVC cues are more universal than verbal cues

NVC cues offer more simultaneity than verbal cues

NVC cues offer greater sensory directness than verbal cues

NVC cues are more spontaneous than verbal cues

What are The Connection Between VC & NVC?NVC cues can repeat verbal messages

NVC cues can substitute verbal messages

NVC cues can clarify verbal messages

NVC cues can contradict verbal messages

NVC cues can emphasize verbal messages