Competency based (19.07.2013)

Introduction to Competency-based Training

THEINT THEINT HTUNHR ConsultantB.S.c (Phys)Advanced Diploma in Business Management (ABE,UK)Advanced Diploma in Human Resource Management (ABE,UK)Diploma in Business Law (Yangon University)PHR Candidate (SHRM, USA)

19.07.2013MICTDC


Competency

HR Planning

Recruitment & Selection

Training & Development

Career Development

Promotion

Retention

Performance Management

Reward

Replacement Planning

Succession Planning

Induction

HRM & Competency

Learning


What is Competency?

A cluster of relatedknowledge, skills and attitudes

that are observable and measurable necessary to perform a work activity

independently at a prescribed proficiency level


Competency Category

o Generic : Transferable to other industries

o Industry : Applicable to all occupations within the industry

o Occupational : Applicable to a specific occupation


Competency-based TrainingCompetency Based Training is training that is designed to

allow a learner to demonstrate their ability to do something.

The key thing about CBT is that you either can or can not (yet) do the thing that you are learning about.

Learners are not expected to perform tasks better than others, or in competition to others.

Learners simply have to demonstrate they can do a task, activity or exercise well enough to be assessed as “competent”.


Competency-based Training System

Need Assessment

Functional/ Task Analysis

Establish Competency

Standard

Design a Training

Program Assessment


Need Assessment

Need Assessment

It contains the following:

Mapping Skilled Occupations of an Industry

Sector

Target Population Identification

Collect and Analyse Data


Functional/ Task Analysis

Functional/ Task

Analysis

The process of identifying the competencies required for work performance is called Functional Analysis (FA)

Task Analysis (TA) is a systematic process of determining the skills, knowledge, attitudes and other attributes required to perform a specific job task


Establish Competency Standard


Standard

Basic for Designing Training and Assessment Is used as the planning, design and development of curriculum

Is developed in collaboration with industry


Establish Competency Standard


Standard

It usually contains the following: Industry and sector Competency statements written

as competency elements and performance criteria;

Range and context of application;

Competency unit description Essential or underpinning

knowledge;

Evidence sources


Design a Training Program

Design a Training

Program

Learning by doing

Perform to meet Competency Standard

(CS)

Training & assessment based on

nationally recognized CS

Training is mainly hands-on

supplemented by essential knowledge


Competency-based Assessment

Assessment

Assessment that is based on evidence that:The candidate can demonstrate ability to perform a task or function to a level that is expected by the workplace.

• measured against a Competency Standard endorsed by industry

• no comparison of one person against another For example, there are no “extra points” for extra effort or performance.

• outcome is either ‘Competent’ or ‘Not Yet Competent


Curriculum Documents for Design of

CBT training

Skilled Occupations map

Functional Analysis map

Competency map

Skills Set and Qualifications map


Skilled Occupations Map

The map shows the skilled occupations within a particular industry for workforce skills development.

Accommodation Services Food & Beverage Services

Front Office ClerksReceptionists/ Customer ServiceTelephone OperatorsHousekeepersCleanersSecurity Officers

ChefsCooksWaitersBartendersDishwashersKitchen cleaners

HOTEL & ACCOMMODATION SERVICES


Functional Analysis Map

A process to identify the required competency units to perform a work function..

By determining key purpose of industry

its main functions

the sub-functions

then finally the CUs


Functional Analysis Map (example)


Competency Map

A competency map is a list of an individual’s competencies that represent the factors most critical to success in given

jobs, departments, organizations, or industries.

It gives an overall view of the required competencies for

various occupational areas in an industry.

These Competency Units (CUs) are for development

into Competency Standards (CSs).

The CUs are extracted from the FA map


Competency Map (example)Category Competency Units

Provide housekeepingservices

1 Service guestrooms2 Service public areas 3 Launder linen and garments4 Maintain linen room services5 Clean guestrooms6 Clean public areas

Prepare food List of competency units

Prepare beverage List of competency units

Deliver food and beverage service List of competency units

Deliver front office service List of competency units


Qualification Framework

Purpose

Helps employers and workers to understand qualifications (diplomas, certificates, or recognition of learning and capabilities)

Shows how qualifications relate to those of other systems for recognition purpose.


The Myanmar National Skills Qualifications Framework (NQF) has 4 levels as follows:

Qualification Job Level Skills, Knowledge & Ability

Certificate 1 Semi-skilled worker

Understands safety requirements Has basic practical skills and operational knowledge in a defined range of tasks Can carry out routine tasks given clear direction Can receive and pass on information Can access and record information Take limited responsibility

Certificate 2 Skilled worker

Has practical skills and operational knowledge in a range of tasks Can carry out skilled tasks Take limited responsibility for output of self

Certificate 3 Advanced skilled worker

Has some theoretical knowledge Has a range of well developed skills Can apply solutions to routine problems Can interpret available information Can take responsibility for output of others

Certificate 4 Supervisor

Has a broad knowledge base, and can apply some theoretical concepts Can identify and apply skills and knowledge Can identify, analyze and evaluate information Understands and can take responsibility for quality, safety and environmental issues


Skills Set • It is a list of competency units which a learner must

fulfil in order to be awarded a national qualificationeg; Level 1 Certificate of Hotel Accommodation Services.

• may be classified into Core and Elective CUs.


Skills Set Map (example)Level 1 Certificate of Hotel Accommodation

Core CUs 1. Work

safely2. Interact

with guests

Electives (Choose 4)

Guest Services Housekeeping Operations

Handle Guest Arrival Provide Bell Services Provide Switchboard Services Maintain Guest Accounts Provide Foreign Exchange Services Handle Guest Departures

…….more

Service guestroomsService public areas Launder linen and garments Maintain linen room servicesClean guestrooms Clean public areas

…… more


Other ConsiderationsCUs sequence

Mode of training

Training duration

Aim of training programmes

Synopsis

Entry Requirement


Competency-based Training Framework

See Annex A

[email protected]


ACTIVITY

You been worked as Training Manager at the trading organization in which over 500 employees have been worked. Your Boss asked you to design the supervisory management skills training that will give certification award. So you have to develop the complete Competency-based Training Framework for the Certificate in Supervisory Management Skills.

Date post:	11-Jan-2015
Category:	Education
Upload:	theint-htun
View:	307 times
Download:	2 times

Competency based (19.07.2013)

Education