1. Introduction to Competency-based Training THEINT THEINT HTUN 19.07.2013 MICTDC HR Consultant B.S.c (Phys) Advanced Diploma in Business Management (ABE,UK) Advanced Diploma in Human Resource Management (ABE,UK) Diploma in Business Law (Yangon University) PHR Candidate (SHRM, USA)

2. Introduction to Competency-based Training HR Planning Career Development Replacement Planning Performance Management Reward Competency Recruitment & Selection Induction Training & Development Promotion Succession Planning Learning Retention

3. Introduction to Competency-based Training A cluster of related knowledge, skills and attitudes that are observable and measurable necessary to perform a work activity independently at a prescribed proficiency level

4. Introduction to Competency-based Training o Generic : o Industry : Transferable to other industries Applicable to all occupations within the industry o Occupational : Applicable to a specific occupation

5. Introduction to Competency-based Training Competency Based Training is training that is designed to allow a learner to demonstrate their ability to do something. The key thing about CBT is that you either can or can not (yet) do the thing that you are learning about. Learners are not expected to perform tasks better than others, or in competition to others. Learners simply have to demonstrate they can do a task, activity or exercise well enough to be assessed as competent.

6. Introduction to Competency-based Training Need Assessment Functional/ Task Analysis Establish Competency Standard Design a Training Program Assessment

7. Introduction to Competency-based Training It contains the following: Mapping Skilled Occupations of an Industry Need Assessment Sector Target Population Identification Collect and Analyse Data

8. Introduction to Competency-based Training Functional/ Task Analysis The process of identifying the competencies required for work performance is called Functional Analysis (FA) Task Analysis (TA) is a systematic process of determining the skills, knowledge, attitudes and other attributes required to perform a specific job task

9. Introduction to Competency-based Training Basic for Designing Training and Assessment Is used as the planning, design and development of curriculum Is developed in collaboration with industry Establish Competency Standard

10. Introduction to Competency-based Training It usually contains the following: Industry and sector Competency unit description Competency statements written as competency elements and performance criteria; Essential or underpinning knowledge; Range and context of application; Establish Competency Evidence sources Standard

11. Introduction to Competency-based Training Learning by doing Perform to meet Competency Standard (CS) Training & assessment based on nationally recognized CS Training is mainly hands-on supplemented by essential knowledge Design a Training Program

12. Introduction to Competency-based Training Assessment that is based on evidence that: The candidate can demonstrate ability to perform a task or function to a level that is expected by the workplace. measured against a Competency Standard endorsed by industry no comparison of one person against another For example, there are no extra points for extra effort or performance. outcome is either Competent or Not Yet Competent Assessment

13. Introduction to Competency-based Training Curriculum Documents for Design of CBT training Skilled Occupations map Functional Analysis map Competency map Skills Set and Qualifications map

14. Introduction to Competency-based Training Skilled Occupations Map The map shows the skilled occupations within a particular industry for workforce skills development. HOTEL & ACCOMMODATION SERVICES Accommodation Services Food & Beverage Services Front Office Clerks Chefs Receptionists/ Customer Service Cooks Telephone Operators Waiters Housekeepers Bartenders Cleaners Dishwashers Security Officers Kitchen cleaners

15. Introduction to Competency-based Training Functional Analysis Map A process to identify the required competency units to perform a work function.. By determining key purpose of industry its main functions the sub-functions then finally the CUs

16. Introduction to Competency-based Training Functional Analysis Map (example)

17. Introduction to Competency-based Training A competency map is a list of an individuals competencies that represent the factors most critical to success in given jobs, departments, organizations, or industries. It gives an overall view of the required competencies for various occupational areas in an industry. These Competency Units (CUs) are for development into Competency Standards (CSs). The CUs are extracted from the FA map

18. Introduction to Competency-based Training Category Provide housekeeping services Competency Units 1 Service guestrooms 2 Service public areas 3 Launder linen and garments 4 Maintain linen room services 5 Clean guestrooms 6 Clean public areas Prepare food List of competency units Prepare beverage List of competency units Deliver food and beverage service List of competency units Deliver front office service List of competency units

19. Introduction to Competency-based Training Purpose Helps employers and workers to understand qualifications (diplomas, certificates, or recognition of learning and capabilities) Shows how qualifications relate to those of other systems for recognition purpose.

20. Introduction to Competency-based Training The Myanmar National Skills Qualifications Framework (NQF) has 4 levels as follows: Qualification Job Level Certificate 1 Semi-skilled worker Certificate 2 Skilled worker Certificate 3 Certificate 4 Advanced skilled worker Supervisor Skills, Knowledge & Ability Understands safety requirements Has basic practical skills and operational knowledge in a defined range of tasks Can carry out routine tasks given clear direction Can receive and pass on information Can access and record information Take limited responsibility Has practical skills and operational knowledge in a range of tasks Can carry out skilled tasks Take limited responsibility for output of self Has some theoretical knowledge Has a range of well developed skills Can apply solutions to routine problems Can interpret available information Can take responsibility for output of others Has a broad knowledge base, and can apply some theoretical concepts Can identify and apply skills and knowledge Can identify, analyze and evaluate information Understands and can take responsibility for quality, safety and environmental issues

21. Introduction to Competency-based Training It is a list of competency units which a learner must fulfil in order to be awarded a national qualification eg; Level 1 Certificate of Hotel Accommodation Services. may be classified into Core and Elective CUs.

22. Introduction to Competency-based Training Level 1 Certificate of Hotel Accommodation Core CUs 1. Work safely 2. Interact with guests Electives (Choose 4) Guest Services Housekeeping Operations Handle Guest Arrival Provide Bell Services Provide Switchboard Services Maintain Guest Accounts Provide Foreign Exchange Services Handle Guest Departures Service guestrooms Service public areas Launder linen and garments Maintain linen room services Clean guestrooms Clean public areas .more more

23. Introduction to Competency-based Training CUs sequence Mode of training Training duration Aim of training programmes Synopsis Entry Requirement

24. Introduction to Competency-based Training See Annex A theint20@gmail.com

25. Introduction to Competency-based Training You been worked as Training Manager at the trading organization in which over 500 employees have been worked. Your Boss asked you to design the supervisory management skills training that will give certification award. So you have to develop the complete Competencybased Training Framework for the Certificate in Supervisory Management Skills.