DHR PowerPoint

Competency-Based Performance Management

Training Refresher Module: Constructive Feedback

Leadership | Innovation | Quality12Constructive feedback?

What is..Leadership | Innovation | QualityPause to discuss in groups, document answers of overall group on flip charts, then proceed to next slide to illustrate

23Constructive feedback is:UsefulMeaningfulImpactfulEasy to understand

Constructive feedback

Leadership | Innovation | Quality4Communicating feedback

Give:ConstructiveBased on observed behaviourObjectiveSpecificShort and conciseOn the issue, not the personTimelyReceive:ListenAsk questions for clarificationDont get defensiveDont argueReflectTake suggestions to heart Handle feedback with careLeadership | Innovation | QualityExamples Feedback to be improvedYou get irritated with Bob so quickly. You need to be more patientWell done!You never listen to meYou handle difficult situations well

5Leadership | Innovation | QualityDHRDHR5Examples Improving feedbackYou get irritated with Bob so quickly. You need to be more patient.When we were in the meeting just now, I observed that you interrupted Bob twice when he was sharing his thoughts. The impact was that he stopped contributing to the meeting.Well done!Well done! You managed that meeting very effectively. I observed that you gave everyone room to contribute while also managing the conflict that came up very smoothly.

6Leadership | Innovation | QualityDHRDHR6Examples Improving feedbackYou never listen to me.I appreciate that you ask me for input when developing your plans. However the last two times the document you have produced hasnt reflected any of my feedback. The impact for me is that I wonder if my input has really been heard.You handle difficult situations well.Thank you for your facilitation in that stakeholder meeting. When the conflict arose, I really noticed how effective you were at bringing everyone back to the topic at hand, without them feeling like they were shut down.

7Leadership | Innovation | QualityDHRDHR7Principles of constructive feedback8

For feedback to be constructive

The individual should understand itThe Individual should be able to accept itThe individual should be able to do something with it

Leadership | Innovation | QualityTypes of feedback9notspecificnegativepositivespecific

You did notformulateobjectivesYou give friendly & dedicated service to our customersThis iscompletelywrong (judgement)It lookslovely

(empty compliment)Leadership | Innovation | Quality9How to develop constructive feedback skills10Plan conversations carefullyUse the one-pager as a memory-joggerWrite it down, say it out loudTest messages on a peerPractice until it comes naturally

Leadership | Innovation | QualityPoint out the one pager on constructive feedback for them to use as they do this exercise (and keep as a reference)

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