Competitive Quality

8/14/2019 Competitive Quality

1/100

Competitive Quality

Assessment of present performance

Benchmark your mission critical objectives with world class parameters

Instructions

1

All Questions must be answered on a 1 to 5 scale. 1 is the lowest and 5 is the highest.

I

ii

iii

iv

v

vivii

viii

ix

2 After entering your score for all 70 questions, you can use the 'Query' link given on top of each section to kno

your strong and weak areas.

3 Click on the 'Graph link ' given on top of every section to see the overview of your overall business performa

This program contains 70 world class parameters in the form of questions divided into 9 sections given below.

Leadership

Strategic planning

Information

Human Resources

Customers

SuppliersManufacturing processes

Impact on society

Business Results

Start


2/100

nce


3/100

1

2

3

4


4/100


5/100

Leadership

Score %

Is the top management having personal visible involvement in all aspects of quality management?

Do they actively participate in creating and reinforcing customer focus throughout the organization?

Do they provide full support to Continuous improvement program by providing appropriate resources?

Do they actively involve themselves in recognizing the employee/ team contributions?


6/100

Total 0 0

Leadership

Row 32

Serious situation Average Good Excellent


7/100

Scope for i


8/100

Current sta


9/100

20


10/100

0


11/100

5

6

7

8

9


12/100


13/100


14/100

Strategic Planning

Score %

Does the company have a common vision which is shared by all the employees in its true sense?

Does the companys strategic planning address realignment of work processes to improve customer

focus and operational performance?

Are the companys strategies targeted for quantified measurable improvement in important areas and

Is building for future seen as more important than short term benefits?

Is commitment to resources for new facilities, process improvements and training done considering

long term objectives?

Does the companys long term projections of operational performance effectively incorporate

comparisons with competitors?


15/100

Total 0 0Serious situation Average Good Excellent


16/100

Strategic Planning

Scope for improvement


17/100

Scope for i 25


18/100

Current sta 0


19/100


20/100

10

11

12

13

14


21/100


22/100

Information

Score

Does the companys working system and procedures promote easy upward flow of information?

Do employees feel free to share information?

Is the companys information management system accessible to every one without any difficulty?

Does the company periodically update its information management system?

Is the information system reliable and accurate for people to make decisions in time.?

Total 0Serious situation Average Good Excellent


23/100

Information



24/100

%

0


25/100


26/100

Scope for i 25

Current sta 0


27/100


28/100

15

16

17

18

19

20

21

22

23


29/100

24

25

26

27


30/100


31/100

Human Resource Focus

Is there a quality culture in the organization?

Does the company follow strong value systems?

Is every one trained in the organization to follow ethical practices?

Does the company have an effective system for setting both quantitative and qualitative targets?

Are the employees generally aware and meet the expected performance standards?

Does the company make effort to integrate employees job performance with key quality improvement

targets and business results?

Does the company have an effective appraisal system which takes care of the career progression

of all the employees?

Does the company promote creativity & innovation and encourage employees to for 'out of the box'

thinking?

Is there a system for employee recognition and is good performance rewarded?


32/100

Is the employee motivation level high and good performance suitably rewarded ?

Does the company analyze reasons for employee exit and is the emlloyee turnover ratio kept

to the minimum.

Is every one in the organization given training on time management & stress management so that

they can carry out the company's task in the productive manner?

Is the companys image as an employer good and the company is able to attract the best talent?

TotalSerious situation Average Good Excellent


33/100

Human Resources



34/100

Score %


35/100

0 0


36/100


37/100


38/100


39/100


40/100


41/100

Scope for i 65

Current sta 0


42/100


43/100

28

29

30

31

32

33

34

35

36

37


44/100

38

39

40

41

42


45/100


46/100

Customers

Score

Is every one in the organization trained to meet the expectations of the internal customers?

Are the customers very satisfied with the company's products and services?

Do the company's customers come back for repeat purchases?

Does the company's products enjoy a competitive edge over its nearest competitors

Does the company regularly improve their products through PDCA to match their customer

expectations?

Does the company promptly resolve all formal and informal customer complaints?

Does the company regularly determine customers current and expected requirements?

Does the company determine specific product feature and their relative importance using customer

listening techniques like QFD?

Does the company analyze and use information on customer loss/gain and product performance to

develop future strategies?

Does the company effectively determine customer satisfaction and make effective efforts to improve

it further?


47/100

Does the company's products enjoy a niche market?

Is the customer satisfaction level effectively compared with that of your key competitors by in-house

studies and independent surveys?

Does the company improve its system of determining customer satisfaction on a regular basis?

Does the company effectively use customer dissatisfaction indicators for making improvements?

Has the company achieved better customer satisfaction for its products and services in relation to its

key competitors?



48/100

Customers



49/100

%


50/100

0


51/100


52/100


53/100

Scope for improvement 75

Current Status 0


54/100


55/100

43

44

45

46

47

48

49

50


56/100


57/100

Suppliers

Score

Does the company evaluate supplier performance with specified requirements/parameters through

mutually agreed plans?

Does the company effectively communicate its quality requirements to the suppliers?

Does the company effectively evaluate if suppliers are meeting its quality requirements?

Does the company organize training programs for the suppliers to improve their ability to meet keyrequirements and response times?

Does the company have a system to generate healthy competition among suppliers of similar items to

improve performance?

What is the level of your supplier satisfaction?

Are the suppliers paid in time ?

Does the company constantly endeavor for development of capabilities of its suppliers?



58/100

Suppliers



59/100

%

0


60/100


61/100

Scope for i 40

Current sta 0


62/100


63/100

51

52

53

54

55

56


64/100

57

58

59

60

61

62

63


65/100


66/100

Process

Score

Is 'Quality' the main objective of all the manufacturing processes.

Does the company validate its product designs taking into account performance, process and supplier

capabilities?

Does the company regularly determine waste / non-value-adding activities from the system andeliminates them to improve efficiency.

Does the company determine the cause of variation, make corrections and integrate them into the

process?

Does the company regularly analyze the quality costs and ensures that maximum focus is given to

preventive measures?

Does the company regularly improve its the key business processes, their requirements, quality

and operational performance?


67/100

Does the company regularly analyze improves its manufactuiring processes by application of

scientific techniques like 5S, TPM, Gemba Kaizen & PDCA.

Does the company effectively use JIT for reducing inventory.

Does the company effectively deploy mistake proofing techniques to improve its overall

manufacturing processes.

Does the company make efforts to find out information from best in the class and make use of this

information for process improvement?

Is the criterion of benchmarking well defined and documented?

Does the companys work culture ensure that there is continuous improvement in the product

quality based on customer needs & expectations.

Has the company introduced a system of quality MIS so as to ensure that the organization is

on a constant hunt for opportunity signals for improvement.



68/100

Process



69/100

%


70/100

0


71/100


72/100


73/100

Scope for i 65

Current sta 0


74/100


75/100

64

65

66

67


76/100


77/100

Impact on society

ScoreIs the company effectively satisfying the needs and expectations of the society at large?

Does the company effectively evaluate possible impacts of its products and operations on society?

Does the company promote ethical conduct in all activities that it does and are the companys

ad-campaigns truthful and reflect facts?

Does the company effectively consider energy conservation and preservation of global resources?

Total 0

Impact on Society




78/100


79/100

%

0


80/100


81/100

Scope for i 20

Current sta 0


82/100


83/100

68

69

70


84/100

Sl.1

2

3

4

5


85/100

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

2728

29

30

31

32

33

34

35

36

37

38

39

40

4142

43


86/100

44

45

46

47

48

49

50

51

52

53

54

55

56

57

58

59

60

61

62

63

64

6566

67

68

69

70


87/100

Business Results

Score %

Has the company significantly improved its market share from the previois year

Is the companys growth over the last financial year comparable with the industry growth?

Are the overall financial results better that the last financial year and have the shareholder

expectations been met?

Total 0 0

Grand Total 0 0

0-140 141-210 211-280 281-350



88/100

Business Results

Query - Evaluate your strong & weak points

You may at this stage like to have the list of all questions where you scored the lowest or highest marks.

for which you want the list to be displayed. For example if you want to know the list of all questions where

you scored 1, click on 1, for 5 click on 5 and so on. Once the analysis is over click on (All) to display the

complete list once again.

Question Score SectionIs the top management having personal visible involvement in all aspects of quality management? 0 Leadership

Do they actively participate in creating and reinforcing customer focus throughout the organization? 0 Leadership

Do they provide active support to the change program by providing appropriate resources? 0 Leadership

Do they actively involve themselves in recognizing the employee/ team contributions? 0 Leadership

Does the company have a common vision which is shared by all the employees in its true sense? 0 Str.Plan

Click on the arrowjust above the score column to get the list of various options. Then click on the number



89/100

Does the companys strategic planning address realignment of work processes to improve customer focus? 0 Str.Plan

Are the companys strategies targeted for quantified measurable improvement in important areas ? 0 Str.Plan

Is commitment to resources , process improvements & training done considering long term objectives? 0 Str.Plan

Does the cos long term projections of operational performance effectively incorporate competitor comparisions? 0 Str.Plan

Does the companys working system and procedures promote easy upward flow of information? 0 Info.

Do employees feel free to share information? 0 Info.

Is the companys information management system accessible to every one without any difficulty? 0 Info.

Does the company periodically update its information management system? 0 Info.Is the information system reliable and accurate for people to make decisions in time.? 0 Info.

Does the co's business plan consider human resource capabilities for addressing quality leadership oppurtunities? 0 H/R

Is the investment in education and training decided considering employee needs and future business needs? 0 HR

Does the company evaluate its human resource planning using employee feedback? 0 HR

Does the company have an effective system for setting both quantitative and qualitative targets? 0 HR

Are the employees generally aware and meet the expected performance standards? 0 HR

Does the company make effort to integrate employees job performance with key quality improvement targets? 0 HR

Does the company have an effective appraisal system which takes care of the career progression of all employees? 0 HR

Is the company concerned about employee well being? 0 HR

Is the good performance suitably rewarded? 0 HR

Is the employee motivation level high and good performance suitably rewarded ? 0 HR

Is the company able to realize the full potential of its people and peoples commitment to job is visible? 0 HR

Are the existing system of incentive and reward adequate for maximum employee contribution? 0 HR

Is the companys image as an employer good and the company is able to attract the best talent? 0 HRDoes the company address future needs taking into account competitors and changing customer expectations? 0 Customers

Does the company regularly evaluate and improve its processes based in changing customer expectations? 0 Customers

Does the company set performance standards and reviews them for further improvement? 0 Customers

Does the company trace system performance, with reference to set expectation level, using quality measures? 0 Customers

Does the co regularly evaluate and improve their commitments for service performance to match customer exp? 0 Customers

Does the company promptly resolve all formal and informal customer complaints? 0 Customers

Does the company regularly determine customers current and expected requirements? 0 Customers

Does the co determine specific product feature and their relative importance using techniques like QFD? 0 Customers

Does the co analyze and use information on customer loss/gain and product performance to develop future strategies? 0 Customers

Does the company effectively determine customer satisfaction and make effective efforts to improve it further? 0 Customers

Does the cos customer satisfaction measure capture key information that reflects their likely future behaviour? 0 Customers

Is the customer satisfaction level effectively compared with that of your key competitors by studies & surveys? 0 Customers

Does the company improve its system of determining customer satisfaction on a regular basis? 0 Customers

Does the company effectively use customer dissatisfaction indicators for making improvements? 0 Customers

Has the co achieved better customer satisfaction for its products and services in relation to its key competitors? 0 Customers

Does the co evaluate supplier performance with specified requirements/parameters through mutually agreed plans? 0 Suppliers


90/100

Does the company effectively communicate its quality requirements to the suppliers? 0 Suppliers

Does the company effectively evaluate if suppliers are meeting its quality requirements? 0 Suppliers

Does the co organize training programs for the suppliers to improve their ability to meet key requirements? 0 Suppliers

Does the co have a system to generate healthy competition among suppliers of similar items to improve performance? 0 Suppliers

What is the level of your supplier satisfaction? 0 Suppliers

Are the suppliers paid in time ? 0 Suppliers

Does the company constantly endeavor for development of capabilities of its suppliers? 0 Suppliers

Does the companys product design consider customers implied and future needs? 0 ProcessDoes the co. validate its product designs taking into account performance, process and supplier capabilities? 0 Process

Does the co. evaluate and improve design and design processes so as to improve product quality & cycle time? 0 Process

Does the company determine the cause of variation, make corrections and integrate them into the process? 0 Process

Does the co. analyze processes to achieve better quality, reduced cycle/response time and better performance? 0 Process

Does the co. regularly evaluate and the key business processes, their requirements, quality & oper. performance? 0 Process

Does the co. regularly analyze and simplify the processes to achieve better quality, cycle-time & oper. Performance? 0 Process

Does the company effectively use alternative technology for improvement? 0 Process

Does the co. effectively use information from customers for business and support service process improvement? 0 Process

Does the co. make efforts to find out information from best in the class and uses it for process improvement? 0 Process

Is the criterion of benchmarking well defined and documented? 0 Process

Does the companys work culture ensure precedence to quality over cost and response time considerations? 0 Process

Is there a judicious planning for balancing cost, quality and time in every decision taken in the organization? 0 Process

Is the company effectively satisfying the needs and expectations of the society at large? 0 Society

Does the company effectively evaluate possible impacts of its products and operations on society? 0 SocietyDoes the co. promote ethical conduct in all activities that it does and are the companys ad-campaigns reflect facts? 0 Society

Does the company effectively consider energy conservation and preservation of global resources? 0 Society

Has the company significantly improved the product quality from the last financial year? 0 B/Results

Is the companys growth over the last financial year comparable with the industry growth? 0 B/Results

Are the overall financial results better that the last financial year and have the shareholder expectations been met? 0 B/Results

Grand Total 0


91/100


92/100


93/100


94/100


95/100

Scope for i 15

Current sta 0


96/100


97/100


98/100


99/100

Your Organization at a glance

Lead-

ership

Str.Plan

In-forma- HR

Cus-

tomers

Sup-

pliers

Process

Society

Results

0

10

20

30

40

50

60

7080

90

100

%Score


100/100

Leadership 0

Str.Plan 0

Information 0HR 0

Customers 0

Suppliers 0

Process 0

Society 0

Results 0

Society

Results

Date post:	30-May-2018
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Competitive Quality

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