PROJECT PRESENTATION ON

COMPLAINT MANAGEMENT SYSTEM

PRESENTED BY:NAMAN JAIN 12EDACS400

SUMMER TRAINING PROJECT

INTRODUCTION TO THE PROJECT

• This web application allows user to register complaints.

• This web application has login page to sign-in where user enters a username and password to register a complaint.

• New user sign-up to register a complaint. This web application contain sign-up form that is to be filled by the user .

• This web application also provide complaint number with detail.

There are basically four modules in my project. These are:• Admin• Technical Head• Technical Engineer• Customers

The Sign Up facility for the admin and the employees will be encountered by the Database Administrator(DBA) which can either be any designate person or the admin itself.

ABOUT PHP

• PHP is one of the most commonly used server side scripting language.

• PHP stands for Hypertext Preprocessor.• About 250 million websites have been running

currently on PHP.• PHP is basically a backend scripting language

which is used to provide dynamic operations to the code

ABOUT MYSQL

• MySQL is Relational Database Management System.

• MySQL is ideal for both small and large applications

• MySQL executes standard SQL command.• MySQL compiles on a number of platforms i.e.

supports cross platforms.• MySQL is also open source in nature.

XAMPP

• XAMPP stands for Cross Platform APACHE HTTP Server MySQL Perl PHP.

• XAMPP has inbuilt MySQL database server.

SCREENSHOTS

INDEX.PHPIn this page, all the links of the web application are been given. Whenever the user clicks on any of these links he/she will be directed to the respective page.

LOGIN.PHPIn this page the already existing user can login in his account through inserting his username and password this login page.

REGISTER.PHP In this page the new user can register easily. He/ she has to fill this form by inserting details like name, username, password, confirm password and finally submit button.

ADMINVIEW.PHPIn this page the admin is given a authority to transfer all the queries coming from the customers to the respective technical heads.

TECHNICAL HEAD.PHP In this page the technical head is given a authority to transfer all the queries coming from the customers to the respective technical engineers or technical person.

TECHNICALPERSON.PHP In this page, all the queries sent by technical head are displayed. After solving them technical person transfers them to the customer.

USERVIEW.PHP This is a user view page. Already a user has logged in i.e. catchme_naman@yahoo.co.in. In this page he can enter his product number, product name, and the problem which he is facing and finally he can submit this query and after this query being submitted goes to admin.

“Crm” DATABASE .“register” TABLEThis is a snapshot of a database with some entries. This is a snapshot of a relational database management system (MYSQL). It has columns like Sno., Name, Username, Password, Status.

“Crm” DATABASE .“query” TABLEThis is a snapshot of a database with some entries. This is a snapshot of a relational database management system (MYSQL). It has columns like Sno., Username, Products, Product name, Query, Technical Head, Technical Person, Solution, Status, Feedback.

Any Queries

Thank you!