Compliance AllianceNetworking Briefing

May 3, 2012

Raising Company-Wide SupportFor Your

Compliance Operations

Raising Company-Wide SupportDurand - Profile

Louise Durand - Confidential/Proprietary

• Degree:-M.B.A. University of Massachusetts

• Trade Compliance Certifications:-Department of Commerce-Developing Export

Management and Compliance Programs-Bureau of Industry/Security-Export Controls-MA Export Center-Export/Regulatory Compliance

• Experience - 15 years:-Current: Watts Water Technologies, Inc.

04/27/2012

Raising Company-Wide SupportDurand - Profile

Louise Durand - Confidential/Proprietary

• Experience - continued:-Global Trade Compliance Manager-W.R. Grace Sales $3.1 B – 6,500 Employees-Trade Compliance Specialist-GetronicsSales $4 B – 20,000 Employees-Trade Compliance Specialist-WangSales $3 B – 25,000 Employees

• Memberships:- International Compliance Professionals (ICPA)-Compliance Alliance/MA Export Center-Toastmasters International

04/27/2012

Raising Company-Wide Support• Watts Water Technologies-Company Overview– Founded in 1874 – Design and manufacture water products that

promote conservation and control water– Commercial, residential, industrial, municipal– Operations: North America, Europe, Asia, Africa – Sales: $1.2 B – 5,900 Employees

Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide SupportWatts Water Technologies-Company Overview

04/27/2012 Louise Durand - Confidential/Proprietary

Raising Company-Wide Support Export/Import Compliance a/k/a “the necessary evil”

Corporate Decision MakersCompliance Professional

Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support

Compliance Professional

• Regulations

• Fines, Fees, Penalties

• Clearance

• Compliance Projects

Corporate Decision Makers

Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support• Obstacles:– Ineffective Communication

– Complex Messages

– Different Status

– Language Barriers

Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support• Resolve the Issues:

– Think like a Corporate Decision Maker

– Talk like a Corporate Decision Maker

– Be a Corporate Decision Maker

Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide SupportCompliance Professional VS.

• Compliance

• Regulations

• Fines, Fees, Penalties

• Compliance Projects

Corporate Decision Maker

• Competitive Advantage

• Sarbanes Oxley

• Risk-based Approach

• Corporate Objectives

Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support• Corporate Decision Makers

( previously known as Compliance Professionals ;-)•Change our language•Understand how the company operates•Align compliance objectives w/company objectives•Risk exposure•Cost avoidance•Value added

Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support

Example #1•Problem/Issue:– “Shipment stuck in Customs”

•Opportunity: – Cost reduction through• Establishing policies/procedures• Implementing C-TPAT• Process improvements

Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support

Example #2•Problem/Issue– Late shipments/unhappy customers

•Opportunity:– Customer retention• Efficient Customs clearance• Reduce Customs examinations

Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide Support

Summary

• Break down the communication barrier

• Increase the company’s return on investment

• Drive executive decisions

Louise Durand - Confidential/Proprietary04/27/2012

Raising Company-Wide SupportBefore After

Earn Top Management Support and Commitment For Your Compliance Operations

Corporate Decision Makers"see no evil, hear no evil, speak no evil"

Louise Durand - Confidential/Proprietary04/27/2012

Compliance AllianceNetworking Briefing

Raising Company-Wide SupportFor Your

Compliance Operations